• Periodic walk through; Validation of equipment status, amber lights check.
• Decommissioned of hardware inventories end of life and SME directions.
• Manual inspection of rack space under direction of SME.
• Verify Rack location in the DC, Potential server deployment rebooting of equipment and power cycle under direction of SME.
• Restart Hardware after failure under direction of SME.
• Perform Schedule Start up and shutdown hardware components.
• Connect cables from Rack to Server under direction of SME.
• Configure the RIB/ILO even after reboot.
• Perform Network troubleshooting.
• Perform RAID- Related Maintenance and troubleshooting after a drive replacement under direction of SME.
• Transport failed disk drives to a secure storage area pending eradication and return to vendor.

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description & Requirements

Analyst: Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications

Standard II: Professional who applies acquired job skills, policies, and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. • Senior I: Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems or issues of diverse scope and determines solutions.

Senior II: Professional leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues or problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

JOB SPECIFIC RESPONSIBILITIES -Data Management and Governance; Implement data architectures and models; data integration processes and best practices; perform master- & metadata management; data stewardship; data quality management; maintain data definitions; data lineage; data dictionaries; and business rules; publication; knowledge management; user training and support.

SKILLS Analytical Skills; Accuracy & Attention to Detail; Numerical Skills; Planning & Organizing Skills; Presentation Skills; IT Technical Skills; Database Programming Skills; Data Modeling Skills

Education: Bachelors’ degree or equivalent in Computer Science, MIS, or similar discipline. Language: Proficiency in English. Accreditation: Specific business accreditation for Data Management

On behalf of one of its clients, an innovative applied behavioral science-based research agency, the French Chamber of Commerce is looking for an Insights Analyst.

The hiring company is an innovative applied behavioral science-based research agency offering insight & consultancy to the world’s largest and most respected Consumer Products Goods (FMCG) companies. With offices in New York, London, Paris, Geneva, Milan, Frankfurt, Shanghai, and Singapore, their proprietary tools accurately understand, predict and influence consumer choice to helps marketers improve shopper and consumer experiences, enhance people’s lives, and contribute to a better world.

The hiring company's goal is to ensure their clients’ brands have the greatest chance of being purchased. And repurchased. All studies are ad-hoc in nature and the scope of work includes conducting research in markets across many markets at once.

As an Insights Analyst, you’ll have the opportunity to work with our passionate teams on projects for some of the world’s largest brands to understand, predict and influence consumer choice.

As an Insights Analyst you will:

· Conducting and overseeing all aspects of projects including design, set up, analysis and storytelling

· Actively participate in client meetings/briefings

· Primary client contact for day to day inquiries

· Liaison between our Project Management team and the client

· Perform quality checks at various stages of the research to ensure accuracy

· Grow your knowledge and skills by attending workshops and training

· Experience working with knowledgeable industry leaders

Requirements

· Bachelor’s degree in market research or related field such as, marketing, economics, statistics, social sciences, journalism, communications, or English

· 1-2 years of experience in MR agency environment

· Strong Microsoft Office Suite skills

· Good English speaking & writing, mandarin speaking would be a plus to liaise with the teams based in China

· Strong organizational skills with ability to manage multiple priorities and deadlines

· Data savvy with a strong attention to detail and accuracy

· An ability to build positive relationships with internal and external clients

· Natural curiosity, a can-do attitude and comfort with exploring problems to find solutions

· A strong drive to learn and succeed

• At least 4 years of software development experience (including requirements gathering and technical design) & preferably strong knowledge of one industry domain.

• Familiar with Software Development Life Cycle (SDLC)

• Ability to produce specifications for documentations and implementations

• Experience in IT business analysis techniques, must have experience in handling/working on Govt projects

• Degree Holder

• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.

• Ability to lead, develop and maintain respectful and trusting relationship;

• Proficient in written and spoken English

• Able to travel as required

Welcome to Brighter!

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy, and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Ready to be part of a company that is not only leading the market, but transforming in the most exciting way? In Singapore, we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and wellbeing.

At Mercer, we walk the talk:

• Voted #1 HR Consulting Company globally.
• Recognized as Asset Consultant of the Year for 4 consecutive years by Asia Asset Management
• Named Best Employee Engagement Consultancy and Best Corporate Wellness Provider by Human Resources Online
• Great Package and Recognition Programs
• Energetic & flexible environment surrounded by supportive colleagues.

We take care of our people, and we pride ourselves in our diverse and inclusive workforce with our “people first” culture. We make sure our people are continually learning and growing, providing them with outstanding career development, on-the-job learning opportunities and financial rewards. Most importantly, we are committed to making your journey with us meaningful and fun.

What is in it for you?

• Be part of a reputable and recognized brand in the consulting and employee benefits brokerage industry by working with and learning from industry leading experts in the field
• Unprecedented opportunity to meaningfully impact our clients and make a difference across the world and industries.
• Access to colleague resource groups that provide mentorship and development opportunities to help you build a sense of connection and community throughout your career.
• Generous leaves and opportunities to give back to the community in ways that are most meaningful to you.

Mercer Health & Benefits is seeking candidates for the following position:

Senior Health & Benefits Consulting Analyst

We will count on you to:

• Assists the consulting team in gathering, organizing, entering, and analyzing data using Excel spreadsheets to be used for various client projects. Involves increased focus on analysis of results and managing portions of projects; reviews the work of junior analysts.
• Gathers utilization or rate data from the vendors via a Request for Proposal (RFP); interpret the meaning of the data and summarize the responses from the RFP in Excel or PowerPoint format for presentation to the client.
• Develops cost projections and evaluation of vendor renewal workups; results are used as part of client meetings.
• Demonstrates project management and consulting skills such as managing the quality and timeliness of client deliverables; helps to develop budget and billing reports; participates in calls and meetings as appropriate; assists with the preparation and delivery of clear and concise communications and resolves most claim issues but can escalate more complex issues to senior consultants as needed.
• Gathers design data from the client and current vendors needed for analyzing the impact of a client's consolidation and/or marketing of its healthcare plans; typically involves organizing plan design details and costs in Excel for further analysis by the team; responsibilities also include checking data for reasonableness and follow-up with vendors regarding missing or inaccurate data.
• Learns the basics of products, services, and tools - gain an understanding of vendor/carrier markets, basic underwriting and financial skills, products, services and technical tools, and intranet resources and participates in training courses, online learning, or through learning from more experienced colleagues.

What you need to have:

• Bachelor’s degree or equivalent
• 3-5 years of Regional Client Management experience, preferably from Health and Benefit insurance or Employee Benefits business.
• Strong stakeholder engagement skills with the ability to manage multiple stakeholders including senior stakeholders with confidence and professionalism.
• Ability to work at a fast pace, both independently and in a team environment
• Capacity to manage competing priorities with strong time management skills.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Proficiency using Microsoft Office — Word, Excel, and PowerPoint.

What makes you stand out:

• Prior working experience with Health and Benefits

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

• Minimum 3 years of experience as a Business Analyst preferably in wealth domain

Mostly going to work on producing the integration specs between two or more applications.
• Understanding knowledge of file formats and interfaces
• Having knowledge of Payments and lending settlement process is good (any BA who worked on cards system can help here)
• Understanding business functionality flows of various systems
• To also validate the outcome based on the requirements
• Good to have API and XML knowledge.

Job Description:

- Identifying and collecting appropriate customer, competitor, market, economic, financial, and/or operational data.

- perform financial, statistical, and qualitative data analysis of markets and competitors.

Requirement:

-Minimum Diploma / A level

- Prior market analyst background / training will be provided

- Able to commit 6months period

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Description

1. Someone who has banking background and knowledge in banking products (eg. loans, deposits, credit cards, credit risks, market risks etc.)

2. Business Analyst from business background and not so much from technology background

3. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out

4. Someone who has risk background (bank) would be advantage

5. Able to do user testing, write test cases and do testing for large volume of data

More details of the Requirements

Primary role is performed daily and month end checks on the risk data with the focus on:

• Daily reconciliation / completeness checks and highlighting and following up on reconciliation break

• Apart from daily BAU, support to upstream projects which impacts data mart and support to downstream reporting queries and enhancements will be required.

In some instances, Risk Analyst may be required to write simple users specifications.

• Perform daily and month end checks on data in Risk Data Mart including updates of reconciliation reports.

• Follow up and resolve reconciliation breaks.

• Perform impact assessment and UAT on both upstream projects and downstream enhancement changes.

• Support end users queries of Risk Mart and Risk Mart projects related configuration changes.

• Write simple users’ specifications for Risk Mart.

• Work with Risk Mart BAU lead to perform and resolve daily and month end reconciliation checks and issues. Update reconciliation documents.

• Perform UAT and documentation, raise and resolve UAT issues independently.

• Provide support to end users queries and Risk Mart related projects configuration changes
• Assist in Risk Mart specifications write-up

A MUST skills :-

Conduct extensively data analysis and testing, hence both Banking and SQL experiences are required.

Role Summary

This is a great opportunity to join our fast-growing Consulting and Regulatory Solutions Business working with some of the world’s leading financial institutions.

As a Senior Business Analyst, the successful candidate will work directly with our clients across a range of capabilities including analysis, requirements validation, data model and sourcing, mapping, controls, test design and others. You will ensure the client receives the quality consulting services that Delta Capita (DC) offers. You will be the primary point of contact between the customer and DC as part of our Global Consulting team based in Singapore.

The Role and Responsibilities

No day will look the same. This role is ideal for someone with exceptional client experience to a broad range of clients and ensure the fast and effective management of client workflows. The ideal candidate will be comfortable in managing client integration projects, both small and large. The successful candidate will need to be comfortable working with clients, analyse regulatory requirements, and working with client development teams to implement solutions, answering regulatory queries.

• Regulatory remediation and enforcement response
• Regulatory compliance across the whole project lifecycle
• Cost transformation
• Legal Entity re-structure
• Operating model re-design and execution
• Operational resilience assessment and remediation

Job requirements

Skills and Experience

As an experienced Business Analyst, you will have:

• Perform business analysis and gather requirements for trade and transaction reporting across major regulatory regimes, including, MAS, ASIC, HKMA and JFSA
• Perform gap analyses, new data fields interpretation for various Rewrites: MAS, ASIC, JFSA
• Translate regulatory requirements into business requirements and functional specifications; manage client data extraction, transformation, and loading
• Collaborate with technology, operations, sales, and business development to deliver regulatory reporting solutions
• Write tests scripts based on business use cases to cover relevant scenarios for Rewrite requirements
• Able to work with Development and QA during testing to ensure implementation meets design and requirements
• Oversee Sanity and Component testing of new features during the development phase & review of Test Plans
• Support the implementation of small or medium size projects
• Act as a liaison between the client and the delivery team to define and validate client requirements
• Partnering with developers and testers in designing and delivery solutions
• Maintain strong partnership with internal and external stakeholders

It would be great if you:

• Previous consulting experience
• Experience in Capital Management, Operations, Middle Office, Operational Risk, Liquidity Management is beneficial.
• Regulatory exposure in any of the following: MiFID II / MiFIR, Basel, IBOR, FRTB, CRD & CRR, SFTR, Operational Resilience would be beneficial.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent full time position located in Singapore. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.

Reporting to Contract Management Team Lead, the Contract Analyst is responsible for supporting the functions of contracts management in the Asia Pacific region. This role will involve coordinating and maintaining the trading agreements which support the buying and selling of physical crude oil, refined products, and renewable products with Phillips 66 core values and visions to ensure the business is a high-performance work unit.

Primary Responsibilities:

• Handle legal contracts (e.g. Purchase and Sales Agreement, Storage Agreements, Tenders etc.)
• Co-ordinate negotiations with third parties around any contract discrepancies.
• Responsible for negotiation and management of Brokerage Agreement, Clearing Broker Agreement, and Brokers’ commission.
• Evaluate and enhance processes, rules and protocols for administration and execution of contracts and agreements.
• Effective communicator who shares knowledge proactively and has the ability to effectively interact in a team environment.

Basic/Required Qualifications:

• Bachelor of Business, Commerce, Maritime Studies, Laws, Supply Chain Management or any related field
• Knowledge and experience of the energy market in Asia.
• Experience in drafting and reviewing contracts and agreements would be an advantage.
• Strong interpersonal and networking skills with strong verbal and written communication skills
• Results oriented with ability to think and act decisively and independently under situations of extreme pressure and change.
• Possess teamwork ability, ability to work in a small team and provide cover for other team members.
• Self-starter with a desire to grow the Phillips 66 Asia and global business and develop in the role.

We regret to inform that only shortlisted candidates will be notified.

Phillips 66 International Trading Pte Ltd adopts the Tripartite Standards and is committed to be a fair and progressive employer.

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$6,500

Scope of Work

Digital Field Worker

1. Analyze, design, code and test multiple components of application code across one or more clients.

2. Perform maintenance, enhancements and/or development work.

Job Description

1. Application Design

2. Design & Build Enablement

3. Test Execution and Management

Job Summary

Industry X Consultant

The Industry X consultant role is to support in all phases of the software development project life cycle, includes customer engagement, requirement gathering, planning and analysis, design, develop code, test business software applications, project implementation and maintenance.

Responsibilities:

1. Assist in engaging client to understand business requirement involving design thinking approach

2. Assist in defining requirements and designing applications to meet business process and application requirements.

3. Assist in defining and reviewing requirements and use cases for the application.

4. Assist in estimating efforts and prepare quotation based on client requirements

5. Design the application to meet the business process design and application requirements.

6. Configure, build, and test the application or technical architecture components.

7. Participate in transitioning the designs to the developers, code reviews and transitions of the application or technical architecture components

to the testers.

8. Fix any defects and performance problems discovered during testing

9. Create technical and functional/end-user operational documentation for the software or system

9. Attend training as required to upskill and maintain currency of expertise.

Qualifications:

1) Graduate of bachelor’s degree in IT, Computer Science or other relevant IT Program/Course

2) Experience of design, develop, deploy field service/workforce management system such as Verisae

Viryanaet G4/Accurent VxField Accurent is must.

3) Utilities domain knowledge is must

4) Software Development experience in software design, architecture, development, integration, testing

and support.

5) Willingness to work in Vibrant Consulting Environment

6) Able to communicate fluently both verbal and written and interacts effectively with client.

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

* 5 days work week

* Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)

* Basic + Flexi Allowance + AWS + VB

* Location: Expo MRT (walking distance from MRT station)

* UK MNC company

* Permanent role

Our client is a UK MNC company who providing healthcare and security service to various industry

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• To be the first point of contact for members, end users, clients, service providers and colleagues
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Positively promote company to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 1-2 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$6,000

Job Description

Extract Transform Load

This Role is looking for an experienced Data Analyst, who is good at analyzing large datasets, understand the data models, strong experience in ETL, SQL, PL-SQL, Data Profiling.

The successful candidate will have the necessary technology, communication, motivated and leadership skills to hands-on manage highly visible and complex projects from start to finish.

Data Analyst Requirements: 2-5 years of Work experience as a data analyst or in a related field.

Work Experience in databases like Oracle, My SQL Server.

Ability to translate business requirements into technical, able to prepare the Data Mapping by understanding the requirement.

Experience working with Apps team and Data Architects to understand the Data Model Experience in Data Migration verification and participated in real time project

Ability to work with Project Team, other stakeholders to assess potential risks.

Demonstrated experience in handling large data sets and relational databases.

Knoweledge on Data Analytics

About Us!
The mission of Housing & Development Board (HDB) is to provide affordable, quality housing and a great living environment where communities thrive. To achieve its mission, HDB aims to be data-driven to the core and adopt evidence-based decision making in developing better housing policies service, improving service delivery and optimising operations.

We are looking for a driven and highly-motivated person to join the Information Services Group that leads the development and implementation of enterprise-wide ICT solutions in HDB. You will have the opportunity to develop your skills and knowledge in ICT project management, app development, data management, systems management, network and communications, end-point services, quality management and ICT security.

What Will You Do?

You will work in cross-functional teams. You should be results oriented with strong ability to collaborate with and engage stakeholders. You should also possess good problem-solving skills and an analytical mind; have excellent communication skills, both oral and written; and be resilient to work under tight timeline.

• Architect, design and develop enterprise-wide ICT solutions and services.

• Research new ICT technology to develop creative solutions for HDB operation.

• Ensure the quality and security of the app, data and ICT services in HDB.

You will be a Great Fit if you Have:

- A strong background in computer science, computer engineering, information technology or related field

- Certification in one or more of the following is preferred:

• Microsoft System Centre Configuration Manager

• Microsoft 365

• Enterprise architecture

- Technical competency and experience in the following will be advantageous:

• Operating Systems platforms

• Mobile Device Management (MDM) solutions

• Endpoint Protection and Mobile Threat Protection solutions

• Microsoft M365 solution including Microsoft Exchange

• Manage, plan and deploy endpoint management services, with specialization in Microsoft Office 365 services

• Manage stakeholders in the infrastructure, and/or security team.

Good to Have:

- Great Attitude to bring the best out our team

- Team Player; we work together as a team

- Autonomous

- Take ownership

Successful candidates will be offered a 1+1 year contract in the first instance. Conversion to perm is dependent on good performance.

Find out more about a career with HDB at www.hdb.gov.sg/cs/infoweb/about-us/careers

Please apply for the job through the Careers@Gov job portal as linked:

https://www.careers.hrp.gov.sg/sap/bc/ui5_ui5/sap/ZGERCFA004/index.html#/JobDescription/14119129/b9b45d92-f9b0-1eee-a4ca-b94b65dc20b4

The Company

We are a leading company in the securities industry, which provides end-to-end financial products and services for customers in Asia.

The Role

The Senior Research Analyst is responsible for conducting fundamental research and financial statement analysis on SGX-listed companies across multi asset classes.

Job Description

· Conduct research across multi-asset classes, including Equities, Fixed-income, Commodities, Structured notes, ETF, Funds, and FX

· Generate investment strategy for the US/Hong Kong/Singapore equity market and identify short-term trading ideas

· Provide investment recommendations and sales ideas to Equity sales and Trading Representatives

Job Requirements:

· Minimum 3 years relevant experience in Investment Counsellor or Product Specialist or Equity Research Analyst

· Financial modelling and report writing

· Basic product knowledge and portfolio management

· Strong communication and interpersonal skills

· CFA qualification or equivalent will be an advantage

Click “Apply Now” if you are interested in this role. For further details or a confidential discussion on other opportunities in the Banking & Financial Services industry, please contact Grace Lee (EA Reg Number: R23114074 | EA License Number: 07C3924 | Company Registration No: 200609504D) at Hays via email [email protected].

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.