You will play a crucial role in enhancing our operational efficiency, identifying trends, and providing actionable insights for trade teams. You will be responsible for analyzing vast datasets relating to cargo flow operations and segmentation, vessel and customer profiling, as well as container inventory movement to drive informed decision-making.

· Quality Control is responsible for the activities at the plant by the inspection, sampling, and disposition of products used in the manufacturing processes throughout the organization.

· As a member of the Quality Control department, a Quality Control Analyst will be expected to successfully execute the responsibilities relating to the sampling, testing, and inspection of all product lots received by the quality control department. These activities include Chemical raw materials, component inspection, and final packaging.

Responsibilities include:

· Demonstrate proficiency in a task by completion of an On the Job Training.

· Maintain proficiency in training per curricula on all governing procedures.

· Perform all aspects of QC responsibilities as it pertains to release activities that will include but is not limited to: sampling, testing, and disposition of raw materials and final packaging/ component lots

· Support additional areas of QC including Rejected, Quality Hold, and Non-conforming materials.

· Perform all activities adhering to strict cGMP guidelines

· Maintain on-time completion of all training requirements

· Perform simple laboratory instrument up keep including the cleaning, calibration, and the preventative maintenance of the instrument as outlined within the departments governing procedures

· Participate in department initiatives to support the continuous improvement of the quality systems of the QC department

· Practice safe work habits and adhere to safety procedures and guidelines

Requirements:

• Min Degree in Science or equivalent with at least 2 years of relevant experience in the pharmaceutical / chemical industry.
• Experience in operating laboratory equipment such as HPLC, GC , KF Titrators.
• Working knowledge of cGMP and regulatory requirements related to Quality is an advantage
• 5 days office hours

If you are interested in the position, do kindly drop your most updated resume to [email protected] (Attn: QC Analyst)

Thank You.

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

The Opportunity

• Adecco is partnering with a leading bank to look for Trade Analyst with experience in Murex
• 12 months contract
• Office location: CBD
• Start within 1 month notice

The Talent

• Proficiency with Microsoft office
• Experience using Murex
• Programming in python and / or vba is desirable
• Some basic Finance product knowledge – will be working mainly with Equity Swaps although this can be taught
• Can pick up info quickly, self starter, can work efficiently and diligently
• Aware that it’s a fast-paced environment and uses initiative and common sense

The Job

• Assist with trade bookings in Murex, amendments, restructuring. [ daily tasks ]
• Assist with PL reports, risk reports, fund onboarding
• Assist with DigiPlatform and system automation testing, integration and operations.
• Work on ad hoc desk automation tasks
• Work with Operations, Structuring desks, Finance

Next Step

• Please email your resume to [email protected] with the header 'Apply Trade Ops'
• We regret to inform you that only shortlisted applicants will be contacted, thank you for your interest

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.

This position is part of a support team for core banking suit of application. It is deployed across the ASIA & EMEA in multiple entities which targets to:

• Payments, domestic and cross border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulator or Head Office in Paris.

The solutions are built and supported in Paris and in Singapore.

Scope of Work

- Manages user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

- Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user

- Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date

- Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

- Incident communication

- Problem follow-up

- Transversal coordination of key initiatives.

- Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

ROLE OVERVIEW

The region covered shall be: Global / Headquarters

• Conducting research in strategic regions and global trends
• Attune the team to market trends, competitive landscape and industry development
• Coordinate and prepare organizational, brand, and market proposals, presentations and credentials statements
• Conducting feasibility studies of individual and portfolio projects
• Planning and assisting the corporate and regional teams with reviews of business development plans, entries and submissions of reports
• Supporting the Head of Department for deal management and pursuit of business development opportunities in APAC

REQUIREMENTS

Essential Job Skills

• Generation, support and execution of business development market studies, research projects, proposals and deals for all brands in hotel/resorts, residential, golf, spa or such other products, globally, including but not limited to hospitality industry market trend reports and analysis
• Feasibility studies
• Sound knowledge in hospitality markets and structuring inter-organizational commercial relationships
• Knowledge of hospitality industry in a wide variety of regions
• Proposals, reports, pitch presentations
• Hotel profit and loss statements

Background:

• 2-5 years of hospitality experience
• Hotel consultant and/or research experience
• Education and training in Business or Hospitality
• Excellent verbal and written communication skills in English
• Ability to work both independently and as a team in time sensitive environment
• Precise and detail oriented
• Excellent interpersonal, organizational and communication skills.
• Exhibit strong work ethic and team work

Position

As Application Support Analyst, it’s a L1 & L2 role for Global Support, you will be involved with Incident communication, Problem follow-up, transversal coordination of key initiatives to provide support for both the Asian and Europe Region.

This position is part of a support team for Cash & Coorporate Banking applications. They are deployed across the ASIA & EMEA in multiple entities which targets to:

• Payments, domestic and cross border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulator or Head Office.
• Trade Finance
• Loan Management
• Channels

The solutions are built and supported in Paris and in Singapore.

Scope of Work

• Manages user requests & incidents in a timely manner

- Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification

- Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

• Ensures Daily support tasks

- Ensures sanity checks are performed (morning, evening) and on-calls duty

- Contributes to change requests, urgent data modifications and INTPRODs executions

- Escalates issues if need be, but remains the main point of contact for the user

• Pushes for sustainable resolutions and sustain knowledge management

- In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)

- Contributes to major incident reports and post-mortems when required

- In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation

- Keeps the support documentation up-to-date

• Acts as the IT Run preferred communication channel with all stakeholders

- Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.

- May extend his activities to complementary tasks like Testing or BA if part of the squad.

• Incident communication
• Problem follow-up
• Transversal coordination of key initiatives.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have Rich banking experience in handling business and Operation uses.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Responsibilities

• Work with business users to review business processes and identify areas where business processes can be improved through IT systems
• Act as an interface between business users and the technology team to align understanding of requirements and processes through meetings, discussions, and workshops
• Elicit and document requirements and develop acceptance criteria for system implementation and on-going enhancements
• API mapping, executing daily automation script for defect tracking, liaising between testers and developers
• Prepare test cases and provide UAT and go-live support to the business and technical team
• Provide first level application support to end users and track issues raised till closure for projects and major system enhancements
• Define and own the Process Governance guidelines and framework, including process level hierarchy and process role descriptions in a document to enable and steer Business Process Management
• Work with technology team managers to ensure that Technology Group business processes are documented, kept up to date and stored in the designated central repository
• Any other ad hoc duties as assigned by supervisor

Requirements

• 4 years of relevant working experience in IT - Business Analysis, in both Agile and Waterfall environments.
• Strong understanding of API technologies and the software development lifecycle.
• Adapt well to changes and uncertainties including new projects, job scope, regulatory changes & environment.
• Able to communicate and work well with business users and the technical team and bridge the gap between them.
• Experience in planning & running small projects independently.

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

PURPOSE:

• Prepare for regional monthly details performance analysis, developed from financial management report. The scopes include supports for region and Opcos annual performance budget, mid-year range strategy plan and monthly outlook.
• Maintain data integrity of performance system (Cognos TM1 and Oracle system upgrade).

RESPONSIBILITIES & TASKS:

• Compile and consolidate subsidiaries’ monthly performance reporting data, which include sales, costs, and expenses actual result and outlook. Account for variance between actual result and budget with in-deep analysis of root cause.
• Analysis and monitor regional headquarter profit status, included preparing headquarter annual budget and monthly outlook, monitoring monthly profit status and explaining the gaps, and setting the countermeasure to improve the outlook accuracy based on investigation.
• Support HQ & Regional Business Units and Headquarter FP&A to prepare for annual budget and 2nd half re-plan, which include plan guide development, consolidation of subsidiaries’ plan data in a timely & effective manner, and ensures accuracy and timeliness are correctly managed.
• Develop monthly region performance data book and monthly submission schedules, and ensure all monthly schedule be submitted on time and historical data are correctly retained. Improving and enhancing performance reporting process based on performance management requirement.
• Maintain system data integrity, include data-mining, data cleansing and data extraction, new EPR development discussion, by working with IM department and external consultancy.
• Leveraging BI tools (Cognos TM1) to provide visibility of business performance, and develop monthly performance reports using the BI tools.
• Lead the process improvement project and enhance current reporting efficiency and productivities.
• Lead ad hoc analysis based on management requests and operation needs.

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• 5 years' experience, includes 3 years of management accounting related experience in regional headquarter.
• Strong finance and performance management knowledge, understanding companies and regional finance operation.
• Degree in Finance / Accountancy, Business, Economics or other relevant field.
• Excellent analytical skills to process voluminous data, interpret trends, establish high-quality insights and business implications.
• Willing to accept challenge and overtime work during peak period.
• Able to work well both independently and collaboratively in a team environment.
• Strong commercial sense, with keen eye for details and hands-on approach.
• Interest in understanding operational processes to improve quality of analysis. Willing to challenge current process to make improvement.
• Superior proficiency with ERP (Oracles) and Microsoft Excel
• Strong sense of ownership
• Interpersonal communications skills
• Analytical Skills
• PC Literacy
• Personal Consistency & Self Drive
• Adaptiveness toward changes

Job Description (Job advert content)

Position Summary
LSEG World-Check is seeking a Lead Research Analyst to join our team. We are looking for candidates with a niche background or experience in political risk. The candidate should be able to work independently and optimally under pressure to complete quick turnaround assignments. The ability to convey careful judgment and sophisticated information in a concise, impartial and accessible manner to clients is essential. This is an opportunity for a candidate to work on intellectually diverse team of open source analysts.

Responsibilities
Conduct research on terrorism, organized crime, trafficking, wildlife trafficking, cybercrime and threat finance research.
Analyse a range of data sources in local languages to produce reports and content updates.
Maintain a level of regional and portfolio country expertise by supervising breaking news for developments.
Research and extract data from all sources, ensure accuracy and quality of findings by following policies and laws.
Provide status updates on research projects to manager.
Effectively collaborate with teams across offices in time zones.

Qualifications
Must possess keen attention to detail, research, writing and analytical skills, and enjoy investigations to uncover difficult to access information
Knowledge of political and threat finance issues in Turkey.
Proven experience including internships, research assistantships, and independent projects that rely on both qualitative and quantitative skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to multi-task and prioritize efficiently in a fast-paced environment
Native level proficiency in Turkish is helpful.

Education/Certifications
Bachelor’s degree or equivalent experience preferred in international relations, political science, security studies, history, foreign languages, or other humanities fields. Outstanding graduates in other fields or those with validated experience will be considered.

Key Responsibilities:

• Optimise the use of SAP S4 HANA, Fiori functionalities for business processes with the objective of deriving meaningful and productive use of the system
• Work in co-ordination with other SAP module teams and other platforms for the effective integrated use of the system to facilitate business process automation
• Identifying and mapping end users business requirement with SAP S4 HANA & Fiori functionalities.
• Perform FICO, TMS, VIM Configuration for Business solution or new company setup.
• To develop functional specification based on Business requirement and be able to conduct complete testing before releasing to Business Team.
• Provide support & resolution for operational queries and reported issues
• To develop and provide User training programs
• Participate in new IT projects implementation
• Ensure operations are in compliance with Group IT policies, standards and practices established

Requirements:

• Diploma/Degree in Computer Science, Information Technology or IT relevant discipline
• Minimum 6 years’ experience in the SAP FICO module
• Good Knowledge of FICO Business process
• SAP Partner Academy certified preferred
• Good team player
• Good interpersonal and communication skills

Job Summary

Reporting to the SAP Basis & PLM Technical Manager (under Infrastructure, Security, and Operations), the Senior IT Analyst is responsible for the operations of the SAP Basis services to deliver SAP projects, support the existing productive SAP applications, manage interfaces and 3rd party integrations and configurations, as well as take care of the tickets and issues from users to support their queries. You will be expected to work with the team in the functional and technical areas for the integration, testing, and deployment of SAP modules. The role will also be responsible for providing support and managing PLM applications integrated with SAP.

Duties and responsibilities

• Deputy to the SAP Basis & PLM Technical manager in managing the entire SAP technical landscape of SAP systems and Satellite systems (S/4HANA & BW/4HANA, ECC, SAP PLM – ECTR, 3D VEG, Cideon, SAP content server, TREX, GTS, CRM, Fiori, Solution Manager, SAPBTP integrations, SAP Ariba, FSM/JAM, SF, Anaplan and Blackline and 3rd party integrations)
• Oversee projects such as SAP system upgrades, installations, migrations, and other projects as needed, ensuring timely completion and adherence to project
• Lead technical resource, who works closely with IT, key business users and leaders to ensure delivery of robust solution throughout the organization.
• Lead and coordinate operational tasks, escalations, and process improvements- Identify opportunities for process improvement and efficiency gains in SAP Basis administration tasks
• Manage periodic maintenance activities such as patching (OS, Database, Kernel, Support Packages and Frontend), Client and System refreshes
• Lead Major Incidents (P1/P2), solving complex problems till resolution
• Ensure SAP landscape systems are in compliance with security policies and guidelines
• Co-ordinate with SAP and other vendors to procure software licenses, support services and technical assistance and engage with vendor support for issue resolution
• Research and implement best practice solutions for new Basis capabilities, integration with Engineering applications, and SaaS applications
• Provide leadership for resolving Basis issues, optimizing services, ensuring the availability, performance, and application security of SAP landscape systems
• Planning of resources based on the project requirements and perform technical project planning, sizing assessments, and capacity planning with various IT teams (Infrastructure, SAP Functional, Business, Third-party vendor, and services provider) to address various system issues and achieve common goals
• This role is also responsible for:

1. Architecture, design, implementation and optimization of SAP landscapes and dependent technologies
2. Understanding and reviewing technical requirements and reviewing business solution documents for technical area
3. Managing SAP business continuity planning, Disaster recovery
4. Creating and maintaining documentation to establish best practices and standardization and support

Basic Qualifications

• Bachelor’s Degree in a relevant discipline or equivalent
• Minimum of 10 years of experience in SAP Basis Support
• Solid and proven experience in

1. SAP system installation, administration, upgrades, and production support
2. SAP systems performance tuning, and SAP architecture of applications running on Windows/Linux OS, HANA/Oracle/Max DB/SQL/Sybase (in cloud environment and on-premises)
3. OS/DB Migration, System Refresh, Client Copies,Upgrades (Kernel, Support packages and Database), SAP archiving, SAP background jobs handling, SAP Label and network printers setup & administration
4. Configuring SAP NetWeaver identity management SAP Single-sign-on (SSO) for SAPGUI / SAP NWBC and Web application servers and Configure SNC, SAML, and X.509 certificates
5. Cluster resource management for SAP (SuSE Cluster)
6. Backup and restore management, disaster recovery, and ensuring high availability of systems, Server-side scripting (batch, PowerShell, bash)
7. Setup and configuration of technical monitoring, Charm, EWA, BPCA/SEA for Solution Manager 7.2
8. Evaluating and recommending hardware, software, tools, and utilities within the SAP environment. Understanding the customer’s current and future requirements and developing relevant solutions. Ensuring agreed solutions are implemented correctly and on time
9. Incident management, problem management and change management

• SAP Basis Certification (System Administration, HANA, OS/DB migration) will be an added advantage.
• Strong problem-solving skills, with the ability to proactively identify and address issues that may arise
• Experience in managing both onsite and off-site Basis & PLM Technical teams, as well as communicating and coordinating with vendors
• Excellent leadership skills with the ability to prioritize tasks, verbal and written communication skills with the ability to clearly articulate complex technical concepts to both technical and stakeholders
• Good team player with positive attitude and encouraging manner

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

Candidates should have 4+ years experience in application support activity.

• ITIL certification.
• Good understanding of Capital Markets Domain and market activities.
• Relevant experience on Asset Control software
• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.
• Relevant experience with working with external source like Bloomberg, reuters
• Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.
• Proven experience in technical proficiency with strong skills in SQL,
• High level of proficiency in unix/linux scripting.
• Should be able to doSLA & KPI management, client communication & interaction
  Predictive analysis, consulting, escalation management
  Risk analysis and project execution
  
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Excellent written and verbal communication skills.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.

Education

• Intermediate level (min. 4 years)

Shift Timings

• Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT
• Rotational Week-end support.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Central work location
• Opportunities to grow and learn
• Hybrid working arrangement

Our client is looking for an analyst to be part of their global securities financing operations team to manage Collateral Management services and Trade Reconciliation. The scope includes overseeing the securities loan life cycle, improving processes, managing data, and supporting liquidity hub services

Our Ideal Candidate:

• 1-3 years of experience in collateral management or back office (clearing & settlements in cash & securities transactions)
• Candidates with no experience but holding a Bachelor's Degree in Banking or Finance related field are welcome to apply
• Knowledge of financial markets and instruments
• Good communication and interpersonal skills

If you believe you fit the requirements for the role, please click "Apply"
Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

Responsibilities

• Prepare and deliver accurate management reports, including monthly forecasts and semi-annual budgets, with variance and trend analysis for the region.
• Assist in developing budgets and forecasts, ensuring they reflect strategic goals and business priorities.
• Analyze financial performance and key metrics to identify risks and opportunities for improvement.
• Work with various departments to collect and verify financial data, ensuring accuracy and timeliness.
• Provide analysis and insights that connect financial reports to business strategies.
• Prepare ad-hoc reports and analyses as needed to support management decisions.
• Handle other tasks as required.

Requirements:

• Degree in Accounting or equivalent qualification.
• At least 3 years of relevant experience.
• Good in numbers and data.
• Proficient in MS Office including Power BI, Vlookup, Pivot Table and PowerPoint.
• Excellent communication and presentation skills to engage with stakeholders.
• Detail-oriented, organized, and a team player.
• Self-motivated and able to work independently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWR66RR9

Job Overview

As a Technical Business Analyst, you will be responsible for analysing business requirements, documenting processes, and working closely with IT and development teams to deliver effective solutions. Your role will involve gathering and translating business needs into technical specifications, ensuring that solutions align with organizational goals.

Key Responsibilities

• Collaborate with stakeholders to gather, document, and prioritize business requirements.
• Analyse existing processes and identify areas for improvement through technology.
• Create high level technical specifications and functional requirements documents.
• Work with development teams to provide high level design and impacted systems.
• Conduct feasibility studies and impact analyses for proposed changes.
• Facilitate meetings and workshops to gather input and feedback from stakeholders.
• Assist in testing and validation of solutions to ensure they meet business needs.
• Develop and maintain project documentation, including user stories, use cases, and process flows.
• Provide ongoing support and troubleshooting for implemented solutions.
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5 - 10 years of experience as a Business Analyst or Technical Analyst in a similar role.
• Strong understanding of software development life cycles (SDLC) and methodologies (Agile, Waterfall).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders.
• Experience with data analysis tools (e.g., Excel) is a plus.
• Familiarity with project management tools (e.g., JIRA, Trello) is desirable.
• Experience in telecommunications industry is a plus.
• Experience in CRMs (e,g, Siebel, SFDC), Billing systems (e.g, BSCS, Matrixx), Outsystems, and/or API Gateway is a plus.

Responsibilities:

• Data Collection and Analysis: Collect, analyze, and interpret data from various sources and complex transactions to identify trends, and insights that inform data solutioning processes
• Data Quality Assurance: Assist in data validation efforts to ensure datasets meet end users’ requirements to deliver high quality product releases, and continuous support in monitoring data quality and resolving data discrepancies
• Collaboration: Work closely with cross-functional teams, including data engineers, business analysts and stakeholders, to gather data requirements and ensure data integrity
• Enhancements: Identify opportunities for process improvement and operational efficiency
• Research and Learning: Deeply understand Apple’s relevant business activities, commercial interests and related processes, and continuously expand your knowledge and skills in data analytics techniques and tools

Minimum Qualifications:

• 2-4 years consulting or financial/business/data analyst experience
• BS/MBA in Finance, Accounting, Economics, Business Analytics or BS/MS in STEM or quantitative field (CS, Applied Statistics, Operations Research) • Excellent problem-framing, problem solving and project management skills, with the ability to change direction quickly
• Excellent verbal and written communication skills with ability to articulate results of analysis in business terms
• Confirmed ability to conduct complex, data driven analysis
• Ability to work independently and collaboratively in a fast-paced environment
• Eagerness to learn and adapt to new tools, techniques, and technologies in the field of data analysis

Qualifications:

• Knowledge of accounting principles, financial statements, and financial modeling
• A basic understanding of data design pattern differences between transactional ERP systems (e.g. SAP) and analytical data warehouses (e.g. BigQuery, Snowflake)
• Ability to self-start and self-direct work in an unstructured environment, comfortable dealing with ambiguity
• Knowledge of SQL and working with large datasets
• Experience with data analytics tools and programming(e.g. R, Python)
• Experience building interactive data visualizations, excellent storytelling skills (e.g. Tableau, Streamlit, Shiny)
• Experience building/applying statistical and/or machine learning solutions to solve business problems

Quality Control is part of the Assets & Wealth Management Operations Team supporting all aspects of client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements for the Wealth Management division of JPMorganChase.

As an Analyst within the KYC Quality Control team, you will be responsible for ensuring that all client KYC records adhere to regulatory standards. Your role will involve ensuring the high quality and timely completion of all client-level due diligence requirements at the beginning and renewal of client relationships. You will also be tasked with making independent recommendations regarding AML risk and escalations, serving as the first line of defense.

Job responsibilities:

• Review, analyze client KYC information and ascertain whether on-boarding or periodic review of the client will post additional AML and reputation risk.

• Analyze challenging account opening situations and ascertain whether there will be potential issues.

• Validate source of wealth corroboration according to firm guidelines.

• Review of client documentations in accordance with regulatory requirements.

• Coordinate with compliance and control function where it relates to regulatory audits / requests / initiatives.

• Represent the team and participate in KYC/AML related discussions, committees, and forums.

• Conduct periodic training & awareness sessions to new hires and various refreshers to staff.

• Share information, knowledge and expertise with peers and team members.

Required qualifications, capabilities, and skills:

• Bachelor’s Degree

• At least 2 years of experience in AML/KYC, Customer Due Diligence, risk management, audit or compliance, with focus on KYC/AML.

• Broad knowledge of rules and regulations for various Asia jurisdictions (particularly in Hong Kong and Singapore), with focus on KYC/AML.

• Ability to work in a fast paced environment where multitasking is the norm and ability to handle escalations and drive to resolutions.

• Ability to identify and focus on issues at a holistic level and yet be detailed oriented and independence in thinking when analyzing.

• Ability to handle escalations and drive to resolutions.

• Excellent communication skills.

Preferred qualifications, capabilities, and skills

• Knowledge of Private Banking/Wealth Management business.

• Proficiency in written and verbal Mandarin as you will be expected to review documents in Chinese to support China clients.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=6027dbc8ddc59cc791a805153dc5390c

Location: Raffles Place

Duration: 12 Months Contract

Working Hours: 9am to 6.30pm (Mon - Thurs) and 9am to 5.30pm (Fri)

• Apply freeze of bank accounts in accordance with operational requirements.
• Coordinate with Anti-Scam Centre to assist in tracking and recovering funds lost by customers.
• Ensure that instructions to act on accounts and provision of banking information are supported with police orders.
• Ensure proper daily takeover and handover in accordance with 24 hours operational arrangement.
• Enhance market intelligence network by maintaining a working relationship with all industry members to keep abreast of fraud management developments, threats and trends.
• Other ad hoc duties assigned

Requirement

• Minimum Diploma/ Degree in any field

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Applications Support Sr Analyst- Hybrid (Internal Job Title: Applications Support Sr Analyst - C12) based in, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

In this role, you’re expected to:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde
• Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Additional Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Follow up on SLA , SLO and SLI in resolving the issue
• Evaluate continuous monitoring and alerts setup in all application release.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues and work with stakeholder to mitigate the risk.
• Periodically work on Capacity review with SME to ensure on system stability with frequent changes deployed.
• Partners with appropriate development and prioritize bug fixes and support tooling requirements.
• Plan and work with Dev team on application Pre release and Post release support
• Work with SME and Dev team to resolved the Identifies risks, vulnerabilities and security issues within the SLA.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require 24/7 support and working in the shift basis and also require weekend support to support production release.

Required Skill sets:

• 5-8 years’ experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience in programming languages (.Net , SQL Servers and Reporting tools like Tableau, MSTR) and willingness/ability to learn new stack
• Experience in Agile delivery Experiences in change manage tools (Jenkins, Bit Bucket , RLM, , JIRA) Experiences in Service Now – Incident management, Reporting, Problem Management, Configuration management
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Finance Analyst

Job Requisition Number: JR43010

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Job Objectives:

Group Technology provides IT application services for the Bank. We leverage on best practices in business solutions delivery, design and development to meet the Bank’s vision and business objectives. Our strategy is primarily driven by the long-term and short-term business strategies and objectives of the Bank. Our strategic focus is to align IT with the Business, create flexibility and capacity in IT infrastructure, and consolidate for scale, time to market, and risk management.

Key Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Assist with yearly budget exercise.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

· Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Requirements:

· Bachelor’s Degree in Banking & Finance/ Business Management or related field.

· Preferably 2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

· Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Excellent internal communications, written and verbal communication skills.

· Strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement.

· Have working experience and advance understanding of the SAP system (PEMS) would be a plus.

· Experienced in software and related maintenance contractual/commercial processing will be a plus.

· Good knowledge in Power Point and have prior experience in preparing PPT slides for reporting purposes. Knowledge in Power BI will be a plus.

· Experience as a PMO support in Bank Projects will be a plus

Please forward your resume in MS word format to [email protected]and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Intellimaticz Pte Ltd

Role: Finance Analyst

Job Requisition Number: JR43010

Job Level: 2+ years of relevant experience (L1/L2)

Location: Singapore

Job Objectives:

Group Technology provides IT application services for the Bank. We leverage on best practices in business solutions delivery, design and development to meet the Bank’s vision and business objectives. Our strategy is primarily driven by the long-term and short-term business strategies and objectives of the Bank. Our strategic focus is to align IT with the Business, create flexibility and capacity in IT infrastructure, and consolidate for scale, time to market, and risk management.

Key Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Assist with yearly budget exercise.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

· Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Requirements:

· Bachelor’s Degree in Banking & Finance/ Business Management or related field.

· Preferably 2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

· Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Excellent internal communications, written and verbal communication skills.

· Strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement.

· Have working experience and advance understanding of the SAP system (PEMS) would be a plus.

· Experienced in software and related maintenance contractual/commercial processing will be a plus.

· Good knowledge in Power Point and have prior experience in preparing PPT slides for reporting purposes. Knowledge in Power BI will be a plus.

· Experience as a PMO support in Bank Projects will be a plus

Please forward your resume in MS word format to r[email protected]

Please do not send a PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Purpose of Role

Working as a key member of the Actis Real Estate team and based in Singapore, this person will support the team on Actis South East Asia investments. The candidate will be working on screening of new investment ideas / strategies, and preliminary / final investment reviews of prospective investment opportunities for the fund. The candidate will also meet and engage actively with project developers, project partners, financial institutions and consultants on matters related to the financial performance of projects and investments as well as assisting a deal leader in all aspects of transaction origination, diligence, execution and asset management. This is a 3 year fixed term contract with potential for outstanding candidates to progress through the firm.

Main Responsibilities (this list is not exhaustive)

Working within an investment team to ensure the greatest impact on value for Actis and its’ investors. Assignments include: −

• Financial modelling to evaluate new investment opportunities
• Carry out market research through review of third party research reports, analyse market trends by conducting primary research and visiting competing projects/ assets. Actively contribute to sector initiatives, become knowledge resource for sector insights and expertise.
• Conduct due diligence in support of transactions under the direction of the senior investment team members.
• Prepare screening memos, investment committee memos for new investments and exits.
• Review legal contracts including financing / investment documentation thoroughly, identify areas of transaction risk and potential mitigation strategies, as part of the deal team.
• Assist the team in all matters related to the deal closing, including deal documentation, finance documentation and structuring
• Participation in Actis wide projects or initiatives.

Portfolio Management

• Support business planning with the management teams, sponsors and operating partners for assets in the portfolio, actively review the business plans on an annual and quarterly basis.
• Proactively work with the management teams, sponsors and operating partners to identify risks ahead and come up with mitigation strategies.
• Assist the investment manager with portfolio/asset management of assigned project(s), including initiatives such as debt financing, operational improvement initiatives, management recruitment, and exit planning
• Prepare quarterly investment reports and valuation reports for projects for review of investment manager
• Work in partnership with global specialists (e.g. Environmental, Social, and Corporate Governance) and sector teams

Skills and Competencies:

• Strong analytical skills, including financial modelling and valuation.
• Expertise in financial statement analysis, cash flow projections and valuations.
• Highly organised and focused.
• Ability to work in a fast paced environment and to handle multiple projects at a time.
• Excellent research, writing and communication skills.
• Collaborate effectively with others, including senior managers and external parties.
• Analytical and numeric thinking capability.

Knowledge and Qualifications:

Candidates selected for interviews should meet the following criteria:

• Experience in Private Equity or Investment Banking an advantage.
• Native/Working Proficiency Vietnamese is required

Business Analyst

We are seeking an experienced and motivated Senior Business Analyst to join our multicultural growing team.

The Senior Business Analyst will be responsible for providing analytical and business support to our clients in the development and implementation of their websites.

Responsibilities:

1. Analyze the business processes and identify opportunities to improve efficiency using AE
2. Work closely with the technical and business teams to develop detailed functional requirements
3. Develop Traceability matrix
4. Develop test plans for solutions and ensure that the requirements are met
5. Write user stories
6. Run scrum meetings
7. Review existing website implementations and recommend improvements to increase reusability and performance
8. Train and mentor junior staff on tools and best practices
9. Develop and maintain effective working relationships with clients and other stakeholders
10. Perform quality assurance review for all projects, including user acceptance testing of templates and components, ensuring adherence to global design standards, regression testing
11. Experiences with enterprise CMS and DXP solutions such as Adobe, Sitecore, Magnolia, and ContentStack would be an advantage.

Requirements:

1. 5+ years of experience as an business analyst or related field
2. Detailed understanding of digital transformation projects and CMS and its components
3. Strong analytical, problem-solving, and communication skills
4. Ability to work independently and as part of a team
5. Ability to handle multiple projects and tasks simultaneously
6. Bachelor’s degree in Computer Science, Information Technology, or related field
7. Agile Product Owner certification, or Adobe product certification preferred
8. Willingness to travel upto 25 % time
9. Willingness to learn and become proficient in DXP products and go for certifications

DXC-Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Responsibilities:

• Should work with Front office desk and assist in strategic enhancements to the Application-Murex
• Should be able to assist in debugging desk queries like PnL break ,simulation issues etc.
• Should participate in business requirement gathering sessions, document and analyse the requirements for the necessary development.
• Should handle minor system configurations

Mandatory Skills Description:

• Minimum 10+ years of relevant working experience
• Knowledge in Murex application, PL recon and debugging Simulation, pre-trade debugging, simulation, e-trade pad, GOM, PNL, PLVA, SQL, Unix Shell scripting, Linux
• Strong knowledge on Murex Front Office module
• Good understanding on GOM module, trade lifecycle
• Able to handle front office booking issues
• Strong debugging knowledge pre-trade rules and debugging
• Able to write SQL code
• Strong knowledge on MSL, access rights, portfolio tree, e-trade pad, Simulation
• Have to work on simulation / PNL mismatch issues
• Able to support murex functional module independently.

Position

In a challenging and multicultural environment, we seek a configuration analyst to join the control tower section.

• The Configuration Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity. This role works closely with the Configuration Manager and all process owners within IT.
• The Configuration Analyst helps build and maintain the Configuration Management Database (CMDB) by identifying, classifying, tracking, and monitoring the operational details of assets from the Information Technology (IT) Asset Management process.
• By working closely with other technology teams to define, update, and monitor Configuration Items (CIs), the position supports the optimization of IT service delivery and helps identify business impact of outages across the enterprise.
• Leverage business knowledge and technical expertise to participate in business process improvements and engage in demonstrations, present value propositions, and proof of concepts.

Responsibilities

• Ensures recording and maintenance of CI information and relationships for all in-scope CIs contained within the Configuration Management Database (CMDB), ensuring data is current and provides quality input for Incident, Problem, Change, and other IT Service Management processes.
• Troubleshooting of CMDB technical issues – feed issue, data integration, bugs
• Provides expertise on the structure of the CMDB, including CI types, naming conventions, required and optional attributes and relationships.
• Oversees and performs configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinating with CI owners to remediate data inaccuracies.
• SPOC for Service Now IT4IT team and Technical RUN Teams for operational topics.
• Monitor health of the CMDB, recommending process, design, or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality.
• Monitor Interface report batch execution to ensure all data feeds are properly integrated into the Service Now CMDB.
• Recommend updates based on experiences to streamline processes and improve efficiency of execution.
• Collaborate with technology teams to design integrations and consolidate data from hardware discovery and asset repository systems, ensuring the CMDB has updated source data.
• Design, implement, and socialize detailed configuration management reports and dashboards to show overall health of the CMDB and the IT infrastructure enterprise wide.
• Automation – Work with RUN/Build team to automate feeds and CI fields.
• Coordinate and achieve the action plan for configuration management evolution.

Qualifications and Profile

• Expert knowledge of ServiceNow CMDB.
• Understanding of ServiceNow Discovery and Service Mapping tool
• Familiarity with the ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies
• Familiarity with export, transform, and load data management technologies
• Interface analysis: SQL, Excel (Marco, VBA), Power BI, Batch (Powershell) skills
• Infrastructure Skills: Good understanding of Database Infra, Cluster infra, Middleware infra, CTRL-M, MQ for enhancement in Service Now.
• ServiceNow Analysis: Understanding of ImportSet process, CI models in Service Now
• Having knowledge of monitoring tools and scheduling jobs will be a plus
• Configuration Management / IT Asset Management experience of 3-5 years is mandatory
• Overall IT experience: 6 Years +
• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT
• Technologies and/or Applications background with ability to grasp impact and interdependencies

Soft Skills

• Ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process
• Client Oriented with Strong Relationship management with experience in IT Support and Service Management
• Reactivity and ability to solve problems by using different methods
• Ability to learn and adapt and to be proactive
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Ability to work under pressure

Work Schedule

• Required to work on Paris and/or New York and/or Asia time zone*, i.e. 2pm to 11pm/4pm to 1am (summer season) or 3pm to 12am/ 5pm to 2am (winter season), or in accordance to the planned time schedule as required. If necessary, you may also be required to start work earlier or to extend working hours.
• May be required to be available for on-call support during non-business hours and/or on weekends. Allowance is claimable for such hours.

Education Requirements

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307