• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

Job Title: Guest Relation Manager（ID2094）

Location: Clarke Quay

Working Hours: 6 Days/54 Hours Per Week (Including Weekends & PH, Timing Based On Schedule)

Salary: $3500-$4500++

Job Description

• Welcome guests with a friendly and professional demeanor as they arrive at the restaurant

• Attend to guests’ inquiries and address any concerns or complaints promptly and professionally and ensure exceptional customer service throughout the dining experience

• Familiarise guests on their seating preferences, special requests such as daily specials and promotions

• Coordinate special events and private dining reservations with the management and servers

• Manage incoming reservations, either over the phone or through an online reservation system to ensure efficient seating and proper table rotation

• Work closely with the restaurant management, servers and other staff members to ensure seamless operations

• Ensure proper table settings and cleanliness before guests are seated while adhering to capacity seating limits

• Thank guests for dining at the restaurant and express appreciation for their patronage

Requirement

• Excellent interpersonal and communication skills

• Strong customer service orientation and approachable attitude

• Ability to handle pressure and remain composed during busy periods

• Organisational and multitasking abilities

• Previous experience in a similar role is advantageous but not always required

• Perm
• Portfolio: Manage leasing for flatted factories, data centers.
• Must have industrial leasing with min 4 years
• Preferably with flatted factories/data center experience

Job Description

• Lead and manage the leasing team to maximise occupancy for the industrial properties.
• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s industrial portfolio
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting (2 times in a year)
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing
• At least 4 years of relevant experiences in marketing and leasing
• Sound understanding of the real estate industry with an extensive network of contacts
• Strong presentation, negotiation and effective interpersonal skills
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Hybrid
• Variable Bonus

If you are a skilled Physical Security Manager seeking an exciting opportunity, Control Risks has a perfect position for you! We are currently in need of a Physical Security Manager to join our client, a prestigious financial sector company based in Singapore. This is a contract role that will last for 5-6 months.

In this position, you will directly report to the CFO and be responsible for leading a small security team and a 10-person guard force. You will oversee all aspects of physical security for the company, including the security management of their main office locations in Singapore and their international subsidiaries. Your responsibilities will include incident and crisis management, coordination of Business Continuity Planning (BCP), leading an ongoing Security by Design (SBD) project, and actively participating in the company's internal audit cycle.

If you are ready for this exciting challenge, ideally we would like you to start in early February, before the commencement of the Chinese New Year celebrations. The contract will last until July, providing you with a rewarding opportunity to showcase your skills and make a significant impact on the organization.

• A Bachelor’s degree in a security-relevant field or comparable experience.
• A solid military or law enforcement background with at least 7 years of practical experience in a dynamic corporate security environment.
• Experience within the financial services or critical infrastructure industry would be highly valued.
• Reside in Singapore with authorisation to work.
• An extensive understanding of physical security systems and their components.
• Familiarity with crisis communications and operations, utilising risk management methodologies.
• Demonstrated experience working with access control and other security systems.

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

• Permanent position with variable bonus.
• Experience in full cycle of GL.
• With leadership experience.
• Able to work in a fastpace environment.

Job Description

• Financial Accounting

o Ensure that accounting for monthly / quarterly / yearly closing are completed on

time and accurately

o Review monthly closing TB and sign off for reporting submission

o Prepare / Review monthly closing journal

o Review accounts reconciliations and schedules

o Review monthly bank reconciliation for sign-off and follow-up

o Control chart of a/c, review consistency, control a/c creation and archive

o Assist FM in annual policy renewal review

o Assist FM in preparation for accounting practice documentation

o Provision policy review and proposal

o Ensure compliance to accounting standards

o Audit review support (External and GCAD review)

o Annual Statutory Accounts, XBRL

• GST and Tax

o Provide assistance and research correct treatment

o Review and submit GST quarterly returns

o Prepare / Review tax & deferred tax computation for accounting provision

o Finalise corporate tax computations for review by HO and tax consultants

• Implement and review controls

o Continuously review processes to ensure that controls are in place

o Recommend and implement new controls where necessary

• Feasibility studies / capital expenditure purchases

o Provide financial analysis for new projects / purchases

o Review government tender submissions for financial requirements (bankers’

guarantees, working capital)

• Provide advice, guidelines and Instructions to shared services centre and operations on new issues / clarify current practices
• Preparation and finalization of budget and forecasts

o Provide assistance to reporting team to formulate budget and forecasts

• Review and co-ordinate insurance coverage of company’s assets
• IT matters

o Implement and test new programs developed to ensure that they function correctly

based on our requirement

o Set up parameters and interfaces in GDMS for new models and/ or franchise.

• Degree in Accounting & Finance or equivalent professional accounting qualification (e.g. ACCA)
• More than 5 years of relevant working experience in accounting
• Good Excel skills
• Able to work in fast-paced environment

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC and fast-pace environment
• Variable Bonus

• Perm
• Audit experience and possess CPA/CA certification added advantage
• Must have at least 4 years of relevant experience
• Prior experience leading a team

Job Description

• Assist Line Managers with the preparation of weekly flash report
• Prepare monthly P&L statements for the assigned services. Ensure team members complete the monthly closing for their services on time
• Ensure accurate and timely preparation and distribution of monthly reports to the management. These include regional P&L, commentaries, actual vs. flash variance analysis, actual vs. budget gap analysis, etc.
• Prepare schedules for balance sheet accounts related to cost provisions, unearned/ unbilled revenue, cost recoveries, stock and prepayments. Ensure appropriate actions are taken, and in a timely manner
• Liaise with external auditors on audit matters and manage the audit process
• Drive preparation of regional forecasts (quarterly) and budget (annually). This includes ensuring reasonable assumptions are used by Line Managers and the forecast/ budget is reflective of current conditions and business plan. Revenue and cost drivers are to be properly analyzed and presented to management. Ensure submission of reports within stipulated deadlines
• Being an effective business partner to the regional director and managers. Take pro-active steps to engage regional director and managers in understanding the performance drivers in greater depth, going beyond a pure reporting function. Drive value added analysis to provide useful business insights to support/ improve decision making
• Ensure efficient and effective operation of disbursements process – include ensuring disbursements are checked for accuracy, relevant supporting documents are submitted and verified, disputes are resolved promptly, monthly reconciliations are prepared and discrepancies are followed up, and any advances given are accounted for/ recovered timely
• Identify areas of improvements to existing processes/ systems. Take on lead role in system implementation/ improvement projects
• Other ad-hoc work or projects may be given from time to time

• Degree in Accounting with a CA/CPA qualification or its equivalent
• At least 4 years of relevant experience
• Possess audit experience in accounting firm
• Experience in shipping is a plus
• Proficient in Microsoft Office applications with strong working knowledge of MS Excel
• Good team player and manager with capability to lead, develop and drive performance of the team members
• Able to multi-task and work in a fast-paced environment with tight deadlines

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Bonus

• 18 days annual leave
• Medical and insurance coverage
• Hybrid role

• Perm
• Must have at least 5 years of Quantitative Research and team management experience
• Strong communication and presentation skills
• Highly comfortable dealing with large datasets and familiarity with scripting

Job Description

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred)
• At least 5 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Fluent in English and one or more of the following languages - Chinese, Malay or Tamil (to handle multilingual stakeholders)
• Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Variable Bonus
• Hybrid
• Birthday leave
• Company medical and insurance

Innovation matters. With best-in-class research and predictive analytical tools, NIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our client's new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NIQ BASES to our clients.

Learn more about BASES at: https://nielseniq.com/global/en/landing-page/bases-innovation-renovation-and-brand-success/

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• Assist the senior member in identifying a new business opportunity in the industry
• Constructs and implements the analytical plan
• Consult with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals promptly
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Run market simulations, analyze study data, and provide report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Monitors changes in job costs and communicates cost changes to client, as needed

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.