HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Guest Relations Officer

Guest Relations Officer

Summary of Responsibilities:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Supervise the Front Office team to personalize the guest arrival/departure experience
• Provide On-The-Job training for new colleagues
• Meet, greet and provide rooming for VIP guests
• Analyze room inventory and monitor rooms count situation
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP

Qualifications

• Minimum ‘O’ Level education
• Minimum 2 years hotel Front Office experience
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Able to work under pressure and independently
• Good interpersonal and communication skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Key Responsibilities

• To carry out security duties at the Hotel, Staff Entrance and to patrol Hotel premises.
• To create security and fire safety awareness among staff and guests.

Requirements

• Possess qualified certificate in WSQ Security and SIRD License
• Customer-oriented
• Able to multi-task
• Able to work in a fast pace environment
• Possess additional Lifeguard / CPR certificate is preferred

Job Description

• Handling and checking of LC (letter of credit)
• Updating of data into Client’s system
• Work closely with overseas agents/office, various Loaders / co-loaders, vendors, and warehouse
• Arrange timely collections / Dispatch according to customer’s request.
• Responsible for tracking of goods en-route or any problem arise and forward information or pre-alerts to customers.
• Ensure timely billing and accuracy of the invoices.
• Attend and respond to customers’ inquiries.
• Foster and maintain customer relationships to their fullest.
• Arranging cargo insurance and all other types of Shipping documents
• Liaise, coordinate and respond to meet customer’s shipping requirements
• Handling customer issues and feedbacks
• Interact with dispatch for shipping arrangements
• Performs any other task as instructed by section manager.

Requirements

• Minimum GCE 'O' Level / Diploma
• Meticulous to details
• Able to commence within short notice or immediately
• Preferable candidate with at least 1 year of relevant shipping experience
• Knowledge of LC application and negotiation
• Independent with good communication skills
• Fast learner and able to work under pressure
• Customer Service oriented
• Fresh candidates with a strong interest in shipping may apply

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Roles and Responsibilities:

• To perform all roles and responsibilities required of site supervisors under the Building Control Act
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies and report to the Superintending Officer / Consultant / Qualified Person as stated below:
• Check shop drawings submitted by contractor.
• Check as-built drawings and Operation & Maintenance Manual submitted by contractor.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check mock-ups done on site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary

Job Requirements

• Possess Diploma in Civil Engineering
• Registered Resident Technical Officer with IES / ACES
• Minimum 3 years experience as RTO in supervision of works similar in nature to major construction works in buildings, civil

• To carry out the supervision of Soil Investigation works.
• To keep and maintain site record on progress of works, instructions given to contractors,materials delivered to site, daily activities and weather conditions at site, number of workers and visitors at site and any other significant information.
• To supervise and keep records of day works.
• To attend site / co-ordination meeting as directed.
• To assist in enforcing the safety requirements.
• To comply with Authority’s appointed consultants’ Quality Assurance Procedure for construction works.
• To carry out site supervision and inspection of the works including any off-site manufacturing as instructed by the Authority’s appointed consultants to ensure that the works are constructed to required quality and accuracy.
• To monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

Job Responsibilities:

• Answering incoming queries in a professional and timely manner while providing accurate and detailed information to customers regarding products and services.
• Resolving customer issues, complaints, or concerns with empathy and effective problem-solving skills.
• Documenting customer interactions thoroughly and maintaining accurate records in the database.
• Adhere to company policies and procedures, all while upholding a positive and customer-centric attitude.
• Entail performing ad hoc duties as assigned by the Supervisor.

Requirements:

• Minimum of 2 years of experience in a contact center or similar environment.
• Excellent interpersonal, communication, and customer service skills.
• Able to work independently in a fast-paced environment while also contributing as a cohesive team member.
• Attributes such as being self-directed, capable of multitasking, self-motivated, and able to work under pressure are highly valued.
• Demonstrate the initiative to respond to customer needs with a commitment toward service excellence.
• Proficiency in MS Office applications is also required.

Interested applicants please send your resume in MS Words format to [email protected] and much appreciated if you could attention it to Steven Tan

Only shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: Tan Eng Foo (Steven) / R2090530

Data provided is for recruitment purposes only.

Business Registration Number: 200611680D. Licence Number: 10C5117

Job scope:

The ideal candidate will play a crucial role in supporting project billing, payments receivables and administration. A strong grasp of the XERO Accounting system is essential.

• Oversee project billing processes and ensure accurate invoicing
• Handle accounts payable functions, including timely payment processing
• Updating of accounts receivables and maintaining up to date status.
• Maintain accurate financial records and documentation
• Collaborate with cross-functional teams to gather necessary project information
• Utilize the XERO Accounting system proficiently for effective financial management
• Assist in financial reporting and analysis as needed
• Stay updated on industry trends and accounting best practices

Requirements:

• Bachelor's Degree in Accounting, Finance, or related field
• Proven experience as an Accounts Executive or similar role
• Strong understanding of project billing and accounts payable processes
• Proficiency in using the XERO Accounting system is a must

We are looking for an IT Officer to assists the Manager in ensuring the smooth functioning of the Information Technology Department.

• Assists in establishing hardware maintenance programs and procedures in case of system interruptions.
• Assists in ensuring security of data storage and protection.
• Oversees maintenance and handling of equipment used.
• Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area.
• Provides End Users with training and support.
• Prepare updated training materials
• Conducts employee training & schedules periodic review of department duties.
• Perform other duties as may be required by management from time to time.

Requirements:

• Diploma in Computer Science / Diploma in Computer Engineering or related fields
• 1-2 years working experience in a similar capacity in a hotel environment
• Displays initiative
• Customer oriented / created
• Acute attention to details

JOB DESCRIPTION: INTERN MARKETING COMMUNICATIONS

Montigo Resorts is the hospitality arm of KOP Limited, a Singapore-based listed property development,

hospitality and entertainment company with a diversified and robust portfolio of iconic developments and

investments. Montigo Resorts is synonymous with a fun-filled getaway, an upscale leisure property in a

sprawling environment with enriching experiences for every member of the family. A family retreat for

generations to come in a setting of great fun, restorative wellness and delicious food. Our portfolio of

resorts includes Nongsa & Seminyak in Indonesia and Somerset & London in the UK.

SCOPE:

We are seeking a dedicated and detail-oriented individual to join our marketing team. You will assist in

building and upholding the image and brand positioning of Montigo Resorts within the marketplace and

the perception of the general public. You will help with managing the marketing calendars of each resort

as well as the digital and offline campaigns. Daily duties include working on, promotions, campaign

management, digital and new media development, social media engagement, as well as partner and

channel marketing, loyalty marketing, events management and media relations.

KEY RESPONSIBILITY AREAS:

• Digital Marketing: Assist in overseeing digital marketing strategies and activities of the resorts

• Social Media Management: Reviewing social media platforms, assisting with growing and nurturing

a fan base within the online community, maximising brand experience and engagement

• Email Marketing: Assist the properties with the development of campaigns, including a list

segmentation, content creation, and performance analysis

• Collateral Development: Copywrite, design and layout of collateral for the properties.

• Website and Online Presence Assist properties in the maintenance and update of websites and

ensure content is up-to-date and consistent across all channels

• SEO & SEM: To work with the appointed agency to manage and report on campaigns for each

property

• Business Needs: To support the team in responding to business demands, compiling reports

and preparation of presentation slides.

PERSON SPECIFICATIONS

Essential

• Excellent English written and verbal communication skills.

• Proficiency using Microsoft 365, OneDrive, Google Suite

• Knowledge/proficiency using graphic design software like Adobe Suite and Canva

• Familiarity with social media platforms and an understanding of how to create engaging content

Desirable

• Exposure to email marketing strategies, including campaign creation and performance analysis.

• Basic understanding of web analytics tools (e.g., Google Analytics) to track performance and

generate insights.

• Knowledge or experience in SEO best practices and techniques to enhance website visibility and

organic search rankings.

• Ability to work independently and manage time efficiently in a fast-paced environment,

• Creative thinking and problem-solving skills and a team player

If you think that this position is right for you, we would like to hear from you. To apply, send us your CV

with a cover letter.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Jenga Corp is among the top 5 fastest-growing one-stop professional services for global finance and fintech business. We are looking for an Administrative Officer to support our growing business needs.

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

About the role:

• Provide general administrative support;
• Front desk administration duties including greeting and welcoming guests;
• Manage client files and update information daily in accordance to the Company’s policies and procedures;
• Manage inbound and outbound mails and couriers;
• Go through clients' physical mails received daily and process mails which require immediate attention;
• Scanning of clients' mails and documents to be properly archived into G-drive;
• Physical filing of clients' and internal documents;
• Maintain stationery, pantry and office supplies inventories;
• Perform "Know Your Customers" checks;
• Cross-checking of database against relevant records with the various Government regulatories;

You should have:

• Outstanding problem-solving skills;
• Positive attitude, driven and ready to take on challenges;
• Meticulous attention to detail and follow-through; perform tasks with high degree of accuracy and efficiency with the ability to meet deadlines;
• Ability to work independently, to take initiative and to overcome obstacles;
• Ability to successfully manage competing priorities, keeping constant sight of the overall objectives;
• High degree of flexibility in a demanding, fast-paced and frequently changing environment;
• Excellent oral and written communication skills (both in English and Chinese to better manage the clients);

Interested applicants MUST apply by resume and cover letter through emailing [email protected]. We MUST receive an email application from you in order to consider you.

Primary Responsibilities

• Schedule and document planned and unplanned maintenance programs for the various systems such as (not limited to) the following: Air-conditioning & electrical, lift, refrigeration, FLS equipment, building maintenance including furniture & fixtures, painting, parts renewal & repairs, kitchen and laundry equipment, low voltage (LV), guest rooms, F&B outlets, function/banquet areas, front/back of the house, plumbing & drainage
• Supervise and provide constructive feedback to all team members to ensure safe work practices, efficient operation, proper preventative maintenance and repair to equipment
• Assist in the preparation of consumption reports on power, water, steam, and gas
• Ensure that maintenance & repairs performed by contractors are executed in accordance with agreed health and safety policy, contracts, fees or charges
• Review work flow and provide Chief Engineer with possible improvements to increase efficiency
• Coordinate and inform Chief Engineer of any disruptions to service of any kind.

Kindly note that only shortlisted candidates will be contacted.

Location: Orchard Area

Job Description:

• must have a passion in customer service
• able to work on shifts, weekends and Public Holiday
• must have a strong Personality and communication Skills
• Can speak English and Mandarin
• Report all guest feedback to the management for appropriate action if needed.
• Must have a Customer Service working Experience
• Must have a good relation with customer or client.
• willing to work 6 days per week
• Perform any other reasonable duties as required by the Management

For walkin applicant you may visit our Headquarters at

200 Jalan Sultan, #11-04 Textile Centre Singapore 199018

or You may also call 6396-7371 and 83218096.

Job Description:

WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action!

Responsibilities:

• Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
• If necessary, transfer requests and incidents to a more specialized level of support.
• Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
• Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
• Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
• Participate in office deployment, relocation and renovation projects.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wi-Fi, cabling, networking, etc.).
• Preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
• Maintain the inventory of IT assets in the CMDB rigorously.
• If necessary, help resolve IT incidents remotely.
• If necessary, assist on day-to-day IT procurement requests for all hardware and software for the assigned office.
• Participate in computer performance testing, report and documentation.
• Guide and train the users on best practices whenever possible and needed.
• Develop collaborative relationships with end users to personalize and improve the service.
• Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems.
• Maintain and improve the IT work desk, stockroom, etc.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long-term strategies and planning for the future needs of IT services.
• Any other assigned tasks.

Experience:

• A very strong desire to serve and help users.
• A marked interest and a great curiosity towards information technologies.
• Able to communicate clearly orally and in writing. English and one local Asian language (Any additional language capability would be an advantage)
• Know how to manage priorities and customer expectations.
• 2 to 5 years of experience as a level 2 support technician.

Education:

• Degree or certificate in computer science or other computer-related discipline.
• A+, Network Plus or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office tools/software
• Knowledge of ServiceNow.
• Knowledge of ITIL processes.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies (CIS / IPCC Working Group II Technical Support Unit).
• Support the development of communications materials for the Working Group II TSU during the IPCC Seventh Assessment cycle so as to effectively convey scientific findings to policymakers, stakeholders, and non-specialist audiences.
• Assist authors in the outreach and communication of reports produced by the Working Group II, ensuring that scientific information is effectively conveyed to the target audiences.
• Contribute to the development and updating of webpages related to the activities and products of the Working Group II TSU and ensure that the web content is current, accurate, and engaging for diverse audiences.
• Support regional outreach efforts to disseminate IPCC findings and engage stakeholders at the local and regional levels.
• Work alongside communications experts from other TSUs and the IPCC Secretariat to facilitate coordinated and enhanced communication efforts.
• Collaborate with contracted experts to leverage their specialized skills and contribute to the overall communication strategy.
• Develop methods and products for communicating IPCC findings, ensuring innovation and effectiveness in reaching different audiences.

• Bachelor’s or Masters’ degree in communications, marketing or a relevant field; with at least 7 years of related work experience.
• Experience working in a multi-cultural team or on international projects;
• planning, organizing and executing multi-task workloads;
• communicating complex scientific concepts of a specialized or technical nature for a wider non-specialist audience;
• working with stakeholders from governments and international organizations;
• organizing national, regional and international outreach events, also in the Global South.
• Fluency in oral and written English.
• Fluency in another UN language would be an advantage.
• Excellent social skills and capability to interact with international science community.
• Stress-resistance and ability to work precisely and effectively under time constraints.
• Experience working in climate science communication and/or a climate-related field would be desirable.
• Experience working with the UN, in particular with IPCC, would be an asset.
• Proficiency working with a desktop publishing software or a graphics development package would be an asset.
• Willingness to travel internationally.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

• Provide support in the development, implemenstation and project management of the Electronic Medical Records (‘EMR’) and other clinical IT systems.
• Work with various internal and external stakeholders on user requirements, implementation and training needs of staff of IT systems
• Support and manage the development of the organisation's digital strategy plan.
• Provide secretariat support for projects and meetings

Job Requirements

• Degree holders with at least 3 years experience in clinical information systems will be added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

• To carry out the supervision of Soil Investigation works.
• To keep and maintain site record on progress of works, instructions given to contractors,materials delivered to site, daily activities and weather conditions at site, number of workers and visitors at site and any other significant information.
• To supervise and keep records of day works.
• To attend site / co-ordination meeting as directed.
• To assist in enforcing the safety requirements.
• To comply with Authority’s appointed consultants’ Quality Assurance Procedure for construction works.
• To carry out site supervision and inspection of the works including any off-site manufacturing as instructed by the Authority’s appointed consultants to ensure that the works are constructed to required quality and accuracy.
• To monitor progress of the works on site and at any off-site manufacturing facilities and report delays immediately.

Overview

PERTAPIS HALFWAY HOUSE provides for treatment and rehabilitative services to substance abusers, enabling them to reintegrate into society and be active contributors.

Halfway House hosts 100 offenders or abusers placed under community based rehabilitation.

Our skills development programs aim to provide the tools for a seamless re-integration in society.

Job Description

• Ensure daily needs of residents are well taken care of
• Motivate residents through their day to day interaction
• Oversee security screening to ensure contrabands are not brought into the house.
• Facilitate the process of residents checking in and out of the halfway house on a daily basis and provide daily updates on the headcount and other activities/incidents (if any) throughout the tour of duty. Any unusual movements should be highlighted and reported to the relevant parties.
• Refer residents’ issues to Social Worker when necessary
• Assist in institutional programmes such as outings (optional)
• Oversee Halfway House estate management
• Assist in monitoring of workplace safety and health standards.
• Ensure the overall safety and well-being of the residents during the programmes and activities that are carried out in-house and externally.
• To ensure that there is seamless transition during the handing and taking over of shift duties. The jobholder is also responsible in ensuring that all outstanding matters have been clearly communicated to the next duty personnel and are promptly followed up with.
• Work closely with Programme/Social Work team in the case management of residents, including monitoring and maintaining proper records on the progress, movement, and other relevant information pertaining to the residents.
• Assist in handling any grievance procedure and carrying out the preliminary investigation of incidents and/or disciplinary issues (when assigned).
• Identify any defect(s) or work(s) to be carried out pertaining to the halfway house’s estate management issues during a daily tour of duty and to feedback to the Facility Department for follow up.

Job Requirements

• N Level, O Level, Nitec/Higher Nitec & Diploma
• Minimum 1 year of relevant working experience
• Able to work on rotating shifts including weekends and public holidays
• Past experience service in the Military, Police and Prison Background.
• Safety and Security

Work Schedule

6 days work - 3 rotating shifts

Location

PERTAPIS Halfway House

50 Lorong 34 Geylang, Singapore 398239

**Disclaimer: Only shortlisted candidates will be notified.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies