Customer Service Officer

Join Our Team!

Are you passionate about delivering exceptional customer service? Do you enjoy working in a dynamic environment where you can make a difference? If so, we want you to join our team as a Customer Service Officer in our prestigious jewellery showroom!

Primary Job Scope:

As a Customer Service Officer, you will play a crucial role in managing the customer experience in our showroom, ensuring that every visitor feels welcomed and valued.

Detailed Responsibilities:

- Greet and welcome customers with a warm and friendly demeanor.

- Maintain and manage the showroom floor area to create an inviting atmosphere.

- Communicate effectively with customers to understand their needs and assign appropriate sales staff to assist them.

- Handle customer complaints with professionalism and empathy.

- Follow up on after-sales inquiries to ensure customer satisfaction.

- Maintain an organized customer database and send promotional materials, festive greetings, and birthday wishes.

- Strive to provide a delightful and memorable sales experience for all customers.

- Keep the showroom clean, organized, and presentable at all times.

- Ensure display materials are visually appealing and well-maintained.

- Manage and guide sales staff on customer service etiquette and best practices.

- Oversee the grooming and appearance of all sales staff to align with company standards.

Qualifications:

- Previous experience in customer service or retail, preferably in the luxury sector.

- Strong communication and interpersonal skills.

- Ability to handle customer complaints and resolve issues effectively.

- Excellent organizational skills and attention to detail.

- A positive attitude and a passion for providing outstanding customer experiences.

- Familiarity with customer database management systems is a plus.

Why Join Us?

- Opportunity to work in a vibrant and supportive team environment.

- Competitive salary and benefits package.

- Opportunities for professional growth and development within the company.

If you are ready to contribute to a fantastic customer experience in our jewellery showroom, we want to hear from you!

• Working Hours: 12.45 PM to 9.45 PM
• Work on weekends & Public Holidays
• 5 days work week

ISHTARA JEWELLERY PTE LTD is an equal-opportunity employer and encourages all qualified candidates to apply.

• Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
• Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
• Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
• Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
• Deliver guests’ correspondence and packages to rooms or wherever designated.
• Ensure the workplace is clean and well maintained at all times.
• Escort guests to their rooms, explaining the facilities of the hotel etc.
• Assist in driveway as required.
• To report on any loss and found item.
• Any other duties within reasonable scope as assigned.

Job Requirements:

• Prior experience in guest service and support operations would be an added advantage although training will be provided.
• Ability to converse in basic English for interaction with guests / understanding guests’ needs & request.
• Able to maintain a friendly and positive demeanor.
• A team player with the ability to work with minimum supervision.
• Able to perform 10 or 12 hours shift duties and able to work on weekend and during public holidays.
• Able to adhere to standard operating procedures / policies on workplace safety.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Responsibilities

• Assist in overtime and payroll calculation
• Answer employee queries regarding leave, salary and overtime
• Update and maintain leave records in Info-Tech system
• Update and maintain employee records in Info-Tech system
• Coordinate document submission with site staff
• Assist in recruitment
• Assist in all foreign worker matters
• Assist in recommending, sourcing and booking of training courses for staff development
• Provide advice to The Management regarding employment legislation and HR practices
• Any other ad-hoc work

Requirements

• Knowledge and understanding of MOM employment law
• Higher Nitec with 2 years work experience, ideally in a construction related field
• Knowledge of Info-Tech software
• Able to communicate effectively with local and foreign employees of all levels
• Willing to learn and grow
• Able to work in a team
• Good work ethics
• Positive character and attitude

Other information

• Working hours: Mon - Fri, 8.30am to 6pm
• Working location: Tampines West

Job Descriptions:

- Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities

- Manage job file creation, costing, and other data entries

- Communicate and coordinate with stakeholders

- Handle and resolving disputes with client/agent

- Ensure proper and timely billing/closing of all job files

Qualifications and Requirements:

- No experience in the related field is required

- Possess excellent communication and interpersonal skills

- Able to work independently, meticulous, self-motivator, and a team player

- Able to cope in fast fast-paced environment

- Proficient with Microsoft Office Suite or related software

Responsibilities

Sales Management:

Managing the day-to-day operations of personal sales at designated roadshow locations, including sales targets, customer servicing by conducting direct sales acquisition activities.

Customer service and engagement:

Providing customer support to cardmembers with enquiries with regards to card application, gift, fees, benefits. Assisting customer with instructions on App downloads, registration and application process.

Compliance:

Ensuring the sales process is in compliance with relevant laws and regulations.

Problem Solving:

Addressing and resolving day-to-day issues that may arise in the roadshow environment.

Requirements

• Basic sales or customer service experience
• Enjoy interacting with people
• Ability to clearly articulate various products, campaign to potential customers
• Good interpersonal skills
• Meticulous and self-motivated
• Result-oriented and goal-driven
• Team-player and keen learner
• Willing to work at various locations around the island

Customer Service Responsibilities list:

• Manage incoming phone calls and reply to customers query
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

• Call Centre / Customer Service Experience
• No Exp Are Welcome To Apply - Training Will be Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

1. Manage Full Spectrum of General Ledger
2. Financial Reporting and Compliance
3. Prepare Financial Statements & Management Report
4. Experience in Compliance with J Sox is advantage
5. Tax Compliance
6. Handle Goods and Service Tax Filing and Compliance with Corporate Tax Requirements
7. Manage Annual Budgeting and Variance Analysis
8. Support Annual Stock Take
9. Support Internal and External Audit
10. Support Governance Compliance Matters

Requirements

1. Minimum 5-6 Years Relavant Experience, Preferably in Manufacturing Industry
2. Experience in using Accounting Software (e.g. SAP, Oracle or Similiar ERP System.)
3. Proficient in Microsoft Office Application

Personality

1. Mature, Proactive, Resourceful and Hands-On
2. Strong Sense of Responsibility and Urgency
3. Fast Worker
4. Able to work under Stress
5. Strong, Analytical and Problem-Solving Skills.
6. Meticulous
7. Good Communication and Team Collaboration Skills

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

My Client is a top tier Chinese Bank, looking for a AML & Compliance Senior Officer.

Requirements for AML & Compliance Senior Officer - Compliance department

Role and Responsibilities

· Assist the Head of Compliance in the enhancement of Anti-Money Laundering and Countering Terrorism Financing ("AML") control measures to build a more robust AML framework for the Bank

· To review/conduct customer due diligence/end to end evaluation of new and existing customers (including post transaction review), ensuring that they comply with the Bank’s AML/CFT/Sanctions requirements

· Reviewing and assessing alerts from money laundering risk through transaction monitoring systems and liaising with business units as necessary to investigate the alerts

· To roll out enhancements to Compliance Department’s policies and procedures and also be proactive in pointing out areas of improvements to enhance the Bank’s systems, methodologies and process simplification

· To take charge of various bank-wide initiatives, AML assessments and reviews and ad-hoc projects led by Compliance Department

· Ensuring management is made aware of all pressing issues in a timely fashion

· Operating to the very highest levels of integrity at all times

· Maintaining appropriate audit trails and documentation in all instances

· Carry out any other tasks as assigned by the Head of Compliance from time to time.

Requirements

· Strong degree-level academic qualifications

· Minimum 5 years of relevant Compliance experience with familiarity of the relevant AML legal and regulatory requirements such as MAS Notice 626

· Demonstrable understanding of the financial market

• Fluent in English and Chinese (both oral and written communication) to liaise with Mandarin speaking HQ colleagues

· Good knowledge of products/services offered by a bank to clients

· Evidence of drive, curiosity, good judgment and good attention to detail

· Excellent team spirit

· Rigorous, well-organized with a structured and logical approach

Job Description

• Industry/ Organization Type: Security
• Position Title: Security Officer
• Working Location: Island Wide
• Working Hours: 5 days/6 days (7.30 am-7.30 pm/7.30 pm-7.30 am) (Alternate working day/ 12 hours shift)
• Salary Package: Basic Salary $3,500 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage a cluster of 10-15 properties, grouped geographically to reduce travel time.
• Perform security duties including clocking, observing security threats, incident reporting, and responding to emergencies.
• Respond to fire alarms and other onsite emergencies.
• Conduct investigations, manage incidents, and report findings.
• Perform patrol and clocking duties according to the shift roster.
• Conduct compliance checks in line with building by-laws and escalate non-compliance issues to management.

APPLY NOW!!!

• Valid PLRD license with RTT, CSSPB, and PAPP training.
• Customer service oriented.
• Completed mandatory security training modules.
• Strong communication and service excellence skills.
• Training will be provided for those without prior experience or training.
• Must be able to work on weekends and public holidays.
• Possesses Class 2 driving license with own motorbike for patrolling task.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68796 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing - Aerospace
• Position Title: Accounts Officer (AP)/ Accounts Assistant (AP)
• Working Location: Loyang Way
• Working Hours: 5 days (Monday to Friday, 8 AM to 5.18 PM)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Process invoices and payments for trade vendors.
• Prepare invoices and supporting documents for trade facility applications.
• Monitor invoices without Goods Received Notes (GRN) and coordinate with the Sales Team for resolution.
• Track advance payments to vendors until invoices are matched to GRN and posted in the ERP system.
• Post all trade accounts payable transactions to the ERP system.
• Reconcile vendor statements of accounts with ERP records.
• Address year-end audit inquiries related to accounts payable.
• Perform other tasks as assigned by the Head of Accounting and Finance.

APPLY NOW!!!

• Minimum Higher NITEC in Accounting or equivalent accounting certification.
• Individuals without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68958 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Responsively address customer inquiries and prepare quotations.
• Manage and coordinate import and export shipments.
• Establish effective communication with overseas agents to verify shipping documents and comply with the regulations of respective countries.
• Issue customs permits as needed.
• Maintain close communication with various stakeholders, including vendors, shippers, customers, carriers, and overseas agents.
• Accurately input data related to freight services.
• Ensure meticulous management of paperwork documentation for billing and file closure upon shipment completion.
• Undertake occasional tasks as assigned by the Management.

Requirements

• Knowledge of Cargowise an advantage.
• Exhibit strong verbal and written communication skills.
• Demonstrate proficiency in using MS Office.
• Display a meticulous, team-oriented, and positive work attitude.
• Thrive in a fast-paced work environment.
• Minimum 1 year working experience in both airfreight operations and customer service.
• Fresh candidates with relevant qualifications are welcome to apply for entry level position.

Department/Location: Service Centre Department (SCD)

Working Hours

• Monday to Friday: 8.30 AM to 5.30 PM

Locations and Position Maxwell

Duration of Assignment

• Start Date: 23 December 2024
• End Date: 31 January 2025
• Potential for monthly extensions based on business needs and candidate availability.

Job Responsibilities
As a Customer Service Executive at the Service Centre, you will:

• Provide in-person support to customers.
• Address customer queries, issues, and transactions professionally.
• Deliver accurate information and resolve concerns efficiently.
• Maintain a seamless and professional customer service experience.
• Adapt to various tasks and changing work demands.

Requirements

• Strong communication skills, including active listening.
• Ability to deliver positive customer experiences in high-pressure or challenging situations.
• Must be able to stand for extended periods during working hours.

Dress Code

• Professional Office Attire: No T-shirts, jeans, sneakers, or casual wear allowed.

Pre-Training Requirement

• Compulsory Paid Pre-Training: Date: TBA

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

JOB ROLES / RESPONSIBILITY:

• To work full-time in to carry out various administration and accounting works of the office.
• To set-up an accounting system in the office and meet/pass Auditor's requirement.
• To carry-out book-keeping, full set of accounts, and preparation of financial statements for various types of business
• Made detailed testing on transactions and balances and vouching, posting and checking trial balance preparation
• Analyze transactions, internal reports and financial information for potential fraud risks
• Perform special assignments: review of accountancy records, valuation, and consultancy works
• All communication with clients is supported by emails, document agreed action steps, responsibilities and deadlines are handled promptly and effectively.
• Preparation of Commercial Tax, Withholding Tax, Corporate Tax, Personal Tax computation and submission of Tax Clearance

About the Role:

We are looking for a Human Resource Officer to join our team. You will play a key role in managing HR processes, supporting employee needs, and ensuring smooth day-to-day HR operations.

Key Responsibilities:

Assist in recruitment, onboarding, and employee orientation processes.

Manage employee records and maintain the HR information system.

Administer payroll, benefits, and leave management.

Support training and development programs for staff.

Ensure company policies comply with employment laws and regulations.

Address employee queries and assist in resolving workplace concerns.

Contribute to employee engagement activities and initiatives.

Requirements:

Bachelor’s degree in Human Resource Management or a related field.

At least 1-2 years of HR experience.

Good understanding of HR practices and employment laws.

Strong communication and interpersonal skills.

Proficiency in MS Office and HR software systems.

Working Hours:

Monday to Friday: 9:00 AM - 6:30 PM (Lunch: 12:00 PM - 1:30 PM)

Why Join Us?

Competitive salary and benefits

Professional development opportunities

Positive work environment near convenient public transport and amenities

Training Officer | Day Activity Centre | 5 Days | Up to $3k | Marine Terrace

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

RESPONSIBILITIES:

• Assist the Head of Compliance in the enhancement of Anti-Money Laundering and Countering Terrorism Financing ("AML") control measures to build a more robust AML framework for the Bank
• To review/conduct customer due diligence/end to end evaluation of new and existing customers (including post transaction review), ensuring that they comply with the Bank’s AML/CFT/Sanctions requirements
• Reviewing and assessing alerts from money laundering risk through transaction monitoring systems and liaising with business units as necessary to investigate the alerts
• To roll out enhancements to Compliance Department’s policies and procedures and also be proactive in pointing out areas of improvements to enhance the Bank’s systems, methodologies and process simplification
• To take charge of various bank-wide initiatives, AML assessments and reviews and ad-hoc projects led by Compliance Department
• Ensuring management is made aware of all pressing issues in a timely fashion
• Maintaining appropriate audit trails and documentation in all instances
• Carry out any other tasks as assigned by the Head of Compliance from time to time.

REQUIREMENTS:

• Preferably a degree-level academic qualifications
• Minimum 5 years of relevant Compliance experience with familiarity of the relevant AML legal and regulatory requirements such as MAS Notice 626
• Demonstrable understanding of the financial market
• Good knowledge of products/services offered by a bank to clients

HOW TO APPLY:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Cesky Ong Zhi Rong (EA Personnel Reg. No. R24121422, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact Cesky at [email protected] or 9061 0702 for a confidential discussion.

Roles & Responsibilities:

Centre Operations

• Assisting with overall operation at the Day Activity Centre for the visually impaired elderly clients and ensuring their safety.
• Planning and conducting recreational wellness programme such as physical exercise, psychosocial games, craftwork, cookery and seasonal festive activities suitable for the visually impaired clients.
• Discussing with Centre Supervisor and the team on finalizing the monthly lesson plan.
• Preparing resources and purchasing the necessary materials.
• Updating the weekly timetable to be printed and displayed in the main hall of the Day Activity Centre.
• Following the centre transport to fetch and send them back according to the duty roster.
• Following up on clients’ pertaining issue/s and highlight to supervisor and social workers when necessary.
• Able to work on ad hoc weekend commitment
• Manage and train volunteers in assisting with running of centre programmes
• Carrying out any ad-hoc duties assigned by Centre Supervisor, Manager or Executive Director

Administrative & Reporting Duties

• Assist in enrolment of new clients and conduct necessary health assessments.
• Filling in the daily progress report of the clients’ attendance and grading at the end of each session as well as the learning outcomes of each session.
• Perform administrative tasks, including maintaining up-to-date client and volunteer records. Assist with audit preparations and documentation.

Maintenance and providing care

• Disinfecting the centre before and after the programme session
• Assist in serving clients’ meals and guiding clients to the toilet when needed
• Handling household tasks such as washing and sterilizing dishes
• Managing and restocking of food inventory (such as instant drinks and snacks for tea break)

Qualifications & Requirements

• Strong passion and commitment to working with seniors who are visually handicapped.
• Preferably experienced in direct operational roles, especially in eldercare, including programme facilitation and needs assessment.
• Proficiency in Microsoft Office
• Bilingual abilities with proficiency in dialects preferred.
• Ability to work independently and as part of a team.
• Relevant qualification in eldercare or social services preferred.

Responsibilities

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

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Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Job responsibilities

1. To answer telephone queries

2. To register for patients at the Outpatient Clinic

3. To collect payment, submit & follow up claim

4. To update's Patient's records and ensure they are in chronological order

5. To counter check bills, generate collective invoices and follow up bad debts

6. To prepare statistics

7. To cover medical records duties when needed

8. To perform any other duties as assigned

The requirement of the position:

1. Minimum Diploma holder

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855