• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One year relevant experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

SENIOR ACCOUNT MANAGER

We believe in Extraordinary.

At Jack Morton we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way.

We take care of each other, as much as we take care of business. We marvel in each other’s uniqueness and revel in what each of us brings to the human potluck that is Jack.

So, if you want to help shape the future of an entire industry, welcome. If you feel work, and the people you work with, can be extraordinary, let’s chat. We’re Jack, and we can’t wait to meet you.

That brings us to you.

As a Senior Account Manager, you ensure all aspects of a project or program are successfully delivered to the client. You have experience successfully leading medium to large sized projects and assisting in the development and delivery of larger, more complex projects.

You've developed close relationships with clients and are growing as a strategic partner and advisor, managing increasingly complex situations.

You’ll be an organized team player who loves to build strong relationships internally and externally. The ideal candidate loves to problem solve and manage complex projects and logistics in a team-based, fast paced environment.

What you’ll be doing

Great work and client service

• Owns projects and work streams, oversees profitability, and provides ongoing status updates to Account Director and/or client lead
• Manage project process from opportunity brief to strategy development to creative through execution
• Ensure that appropriate measurement metrics are in place to meet client’s business needs
• Ensure clear and timely communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/action items, including project change notifications
• Build relationships with mid-level clients

Growing the Business

• Identify incremental organic growth opportunities with clients and guide the development, writing and presentation of proposals for these opportunities including scopes of work, schedules, and staffing plans
• Drive effective solutions for client(s), their industry, organization, and business issues
• Represent the agency, effectively communicating and selling agency ideas and recommending solutions
• Assists new business process and project manages development of capabilities decks and case studies
• Supports new business process and owns development of capabilities decks and case studies

Growing People

• Delegate to, coach and oversee junior team members on execution of all programs

Culture

• Demonstrates an understanding of the value of creating a diverse, equitable, and inclusive work environment. Actively supports and engages in creating and sustaining a workplace that fosters creativity and innovation.

If you can do all that, you have what it takes. It might help if…

• 6-8 years of relevant experience required.
• Ability to create strong relationships with internal and external teams.
• Ability to multitask and prioritize requests for multiple team members and self.
• Strong project management, organizational and communication skills required.
• Must have problem-solving and time management skills.
• Ability to work effectively in a team environment with diverse perspectives.
• Proficiency with Microsoft Office suite (e.g., Word, Excel, and PowerPoint).
• Self-motivated with excellent problem-solving skills.
• Ability to work in a fast-paced environment under tight deadlines is necessary.
• Maintains composure under pressure and feels comfortable juggling different priorities.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. In 2020, Jack Morton and Genuine, as part of Interpublic Group (IPG), have been named to the Bloomberg Gender Equality Index (GEI), and Jack Morton has once again been designated a Best Place To Work For LGBTQ Workplace Equality by the Human Rights Campaign in their Corporate Equality Index.

INTRODUCTION

Born from innovation, Burberry is a global luxury brand with a rich British heritage.

Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.

Guided by our history of exploration and our shared belief that ‘creativity open spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.

To discover more about our brand values, visit Burberryplc.com

JOB PURPOSE

· To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.

· To own the employee experience, driving employee satisfaction and elevating team behaviours.

· To own the customer experience, driving customer satisfaction and increasing brand loyalty.

· To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

· Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team

· Be on the shop floor

· Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours

· Monitor, coach and provide feedback to the store team to deliver excellent customer experience

· Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store

· Drive the use of digital assets to enhance the customer experience

· Retain and develop talent

· Lead, inspire and manage a high performing, positive store team

· Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning

· Establish a learning culture and maintain a strong connection of the store team to the Brand

· Advocate product

· Have excellent product knowledge and drive the same standard across the store team

· Maintain a strong understanding of product sales performance and optimise sales of the available inventory

· Nurture customer relationships

· Establish and embed customer focused behaviours across the store team

· Build and cultivate long term customer relationships and lead the team to do the same

· Drive store performance and productivity

· Build and maintain familiarity with the local external environment; customers, competitors and talent

· Maintain a commercial mindset and continually identify and convert opportunities to drive store performance

· Drive operational excellence across all areas of the store

· Ensure compliance with all corporate standards, policies and initiatives

· Health and Safety

· Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

PERSONAL PROFILE

· Demonstrated alignment with the Burberry Store Management behaviours:

· Service Focused

· Leading to Inspire

· Commercially Aware

· Developing Talent

· Driving Excellence

· Local language plus English.

· A passion for and interest in fashion, and a luxury ethos.

· A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.

· Awareness of local employment and retail legislation.

· Flexible to work as required to meet store needs.

· Experience in a luxury brand or in a luxury service and selling environment.

· Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

MEASURES OF SUCCESS

· Performance against the Burberry Store Management behaviours

· Sales & Conversion

· Burberry Experience & Data Capture scores

· Shrinkage

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Responsibilities
• Acquiring new corporate clients for secured lending (Property)
• Manage and service existing accounts
• Promote company’s range of financial products and offer guidance on loans
• Generate & achieve KPI targets assigned
• Build a strong network of business contracts to generate referrals
• Prepare credit proposals involving financial analysis

Requirements

• Diploma or Degree in Business Management, Finance, Sales or related fields
• Minimum 1-2 years working experience with sales and sales support role
• Highly self-motivated, pro-active and result oriented
• Good interpersonal and communication skills
• Able to work independently while also contributing effectively to a team
• Strong understanding of customer needs and market trends
• Experience in term loans and mortgage loans advantageous

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum 3 years of retail banking experience will be advantageous.
• Strong knowledge of investment and insurance products.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Senior Manager, Data (Gain Theory)

About Gain Theory
Gain Theory is a global marketing effectiveness consultancy, that uses data and analytics to deliver successful business outcomes for clients. Our vision is to inspire marketing excellence by helping marketers focus on the right data, not ‘big data’, asking and answering the questions that drive business value. We pair consultancy and technology to foster a data-informed culture that helps to drive sustainable business growth.

Gain Theory is part of WPP, a creative transformation company that uses the power of creativity to build better futures for its people, planet, clients, and communities.

What’s the Vision?
Gain Theory’s vision is to accelerate growth for ambitious brands and our mission is to deliver this growth by empowering smarter, faster, data-informed decisions.

The Role: What will I do?

The role of Sr. Manager of Data is a highly visible role within the team and organization. As a Sr. Manager of Data, you will have direct client responsibility, management responsibility for your team, and be a technical lead for your direct reports and others. You will report to the Director of Data for your client squad.

The Sr. Manager of Data is responsible for several areas of the business:

• Accountable for designing, delivering, and maintaining all aspects of the data management process for any assigned clients
• Direct oversight of, management of, and full accountability for work delivered by all junior data resources (some may be in other global offices/time zones) for any assigned clients
• Balancing getting the data perfect or in very good modeling shape versus the demands of the clients around what is required
• Identifying, building, and automating data collection solutions for various data sources including ad servers, social networks, DSPs, search engines, etc.
• Building relationships and owning communications with key data owners and contacts to ensure timely delivery of accurate, clean data
• Project management of all data activities for assigned clients including managing timelines, identifying/mitigating known risks, communicating impact to downstream dependencies, etc.
• Regularly meet with client leads and line manager to coordinate account planning and client project initiatives. This includes providing resource estimates and expected timing to ensure proper staffing
• Support the data lead for all assigned clients providing key information for all internal and/or cross-client initiatives as needed
• Train and support the use of new data techniques, best practices, and tools standardized by the Data Center of Excellence

Qualifications

• Background (6-8 years+) in Marketing, Statistics, Computer Science, Information Science, Engineering, or related quantitative field
• In-depth experience with all things data including the ability to work with a variety of datasets from multiple sources, familiarity with standard data processing tools/concepts (e.g. SQL, ETL), and experience driving robust QA processes
• Familiarity with DBT is highly valued
• In-depth experience of the advertising ecosystem (e.g. ad trafficking, Ad servers, DSPs, Media Strategy and Activation, etc.) and a working knowledge of appropriate metrics, measurement, and reporting
• Media agency experience will be highly valued
• Can lead requirements gathering, project planning, and implementation for both cross-functional internal data initiatives as well as client-side data projects
• Has project management skills including planning tasks and deliverables, managing timelines and risks, managing team resource allocation, and overseeing multiple simultaneous projects
• Ability to manage and motivate Gain Theory team members
• Organized, detail-oriented, QA-focused
• Experience/familiarity with Multi-Touch Attributions solutions and/or Market Mix Modeling will be highly valued
• Experience with key reporting solutions such as Tableau / Power BI will be highly valued
• Excellent written, verbal, and presentation skills

Values and Behaviors I Demonstrate

Joining Gain Theory means joining a group of people who live, breath and behave by our values:

• Be Curious: continuously asking, understanding, learning, and developing.
• Be Positive: approaching everything we do with a positive mindset and making positive impact on each other.
• Act with Consideration: seeing things from someone else’s perspective; respecting and embracing diverse thinking.
• Make it Better: continuous improvement and stretching our abilities, being honest with ourselves and each other.

Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Gain Theory is a WPP-owned consultancy. For more information , please visit please visit our website and follow Gain Theory on our social channels via LinkedIn and Twitter .

About Us:

Established by a group of visionaries, UniOracle Alliance (UOA) has reached the pinnacle of the financial services industry by nurturing talents from diverse backgrounds. With a strong commitment to integrity, we provide professional financial advice and deliver a first-class service experience to our esteemed clients and working partners.We believe that a cohesive working environment is essential to a joyful lifestyle and the foundation of a great career. Dominated by a group of young, vibrant, and dynamic entrepreneurs, we at UOA work hard and play hard as we come together to Aspire, Adapt, and Achieve in this life-changing and rewarding pursuit.The true value of our business is summarized simply in our UOA mission statement: "Betterment of Self through Betterment of Others." The emblems of our success reflect the number of lives we have touched and inspired.

Job Description:

UniOracle Alliance is seeking a dynamic and results-oriented Sales & Marketing Manager to join our growing team. The ideal candidate will be a passionate and driven individual with a strong desire to succeed in sales and marketing.

Key Responsibilities:

Develop and execute effective sales and marketing strategies to drive revenue growth.

Identify and target new business opportunities.

Build and maintain strong relationships with clients and partners.

Conduct market research and analysis to identify trends and opportunities.

Create and deliver compelling sales presentations and proposals.

Manage sales pipeline and track progress towards sales goals.

Collaborate with cross-functional teams to ensure successful marketing campaigns.

Qualifications:

Minimum local Polytechnic Diploma, or Degree in Marketing or Business.

No experience required.

Strong communication and interpersonal skills.

Proven ability to learn quickly and adapt to new challenges.

Proficiency in Microsoft Office Suite.

Salary:

$3000 & above

Benefits:

Competitive salary and benefits package.

Opportunities for professional growth and development.

Dynamic and collaborative work environment.

If you are a highly motivated and results-driven individual who is passionate about sales and marketing, we encourage you to apply and submit your CV to us now!

Shortlisted candidates will be notified via WhatsApp text.

Job Overview

The Assistant Front Office Manager leads the Guest Services team and takes key responsibility for the guest experience aspect of the Hotel. You will be accountable for the Guest Services team’s execution of consistent Holiday Inn Express Guest Experience. You will ensure that all procedures and operations for the Guest Services team will be in line with brand standards, employee welfare and guest experience.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

· Be you by being natural, professional and personable in the way you are with people

· Get ready by taking notice and using your knowledge so that you are prepared for anything

· Show you care by being thoughtful in the way you welcome and connect with guests

· Take action by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

Financial Returns:

· Preparation of the annual departmental operating budget.

· Monitor budget and control expenses with a focus on increasing productivity.

· Responsible for Front Office inventory, managing cost and usage.

· Analyze financials to drive revenues, future profitability, and maximum return on investment.

· Assist with third party vendor induction and support in managing the performance of third party vendors

People:

· Provide mentoring, coaching and regular feedback to help manage conflicts and improve Guest Services Team performance and engagement.

· Ensure all team members are accurately trained and have the job related tools and equipment required.

· Promote “one team approach” and quality service through daily communication and coordination and drive employee engagement.

· Develop programs that drive improvements in employee engagement and are aligned with the Stay Real Be You brand service behaviors.

· Develop, implement and monitor team member succession planning to ensure future bench strength for Holiday Inn Express brand.

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

· Responsible for Guest Services Team training and rostering

Guest Experience:

· Custodian of the guest satisfaction goals including Guest Love, Loyalty Recognition and Problem Resolution. Collaborate with team members to establish and implement services and programs to constantly improve guest experience.

· Advise employees of development needs and instruct on action plans. Provide retraining as needed.

· Make time to interact with guests, solicit feedback and build relationships.

· Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

· Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.

· Support GSAs’ in all guest services tasks.

· Maintain Great Room environment and ensure F&B tasks are also being focused on by Guest Services.

Responsible Business:

· Maintain and order Front Office supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).

· Accountable for IHG fire life safety (FLS) adherence in the hotel.

· Responsible for the security of lost and found items throughout the hotel.

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel or owner policies and procedures and regulatory requirements.

· Develop and carry out action plans to be environmentally conscious, take steps to reduce the hotel’s carbon footprint.

· Educate and train team members in compliance with federal, state and local laws and safety regulations.

Accountability

Leadership role involved in the effective running of the Front Office operations, including managing the operational team whilst overseeing third party vendors. Act as the Express Assistant Manager in the absence of the Express Assistant Manager

Main Responsibilities:

• Assess organizational needs and design inclusion and empowerment programs in full collaboration with HR to ensure that these initiatives are aligned with the company’s broader HR strategy,
• Lead the execution of these programs, ensuring that strategies are implemented effectively and deliver real value to the organization.
• Tailor these programs to meet the needs of different regions, ensuring that local cultural nuances are respected while fostering global cohesion, ensuring that employees from diverse nationalities feel supported and empowered.
• Lead the design, execution, and facilitation of other internal events that promote inclusion and collaboration.
• Facilitate workshops, interventions, and events that focus on experiential learning, allowing employees to engage with practical, hands-on activities where theory is embedded in action.
• Encourage a culture of experimentation, where employees can take small steps, make progress, and learn through real-world application
• Provide coaching and mentoring to employees at all levels, using a systems thinking approach to help them navigate complex challenges and grow both personally and professionally.
• Use storytelling as a tool to make abstract concepts relatable and actionable, fostering alignment and enthusiasm across different teams and functions.
• Utilize your external network to build relationships with local businesses, thought leaders, and organizations in Singapore, identifying opportunities for collaboration
• Supervise the Organization all events like tech talks and inspire talks, CSR activities, team building events especially sportive ones and the annual DnD (Diner and Dance)
• Help in the organization of other transversal events organized by the departments (ex Hachackton, inclusion/onboardings days, …)
• Coordinate with the head of communication to ensure the proper communication is done on these events
• Coordinate with the other entities in Singapore or with Head office for organizing transversal events

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
• Make sure all the activities and expenses follow the local rules, with a particular attention to the procurement ones.

Qualification and Profile

• Systems Thinking & Complexity Management: Strong ability to understand and address the interconnected challenges within a diverse organization, designing programs that solve both immediate and long-term issues.
• Program Design, Execution, and Facilitation: Proven experience in not only designing but also executing and facilitating empowerment and inclusion programs, with a focus on experiential learning where theory is applied through hands-on activities.
• Management 3.0, Solution-Focused & Host Leadership: Experience in applying Management 3.0, solution-focused approaches, and host leadership principles to foster collaboration and autonomy.
• Workshop & Learning Program Design: Expertise in designing and facilitating workshops and learning programs from various schools of thought, emphasizing practical application and employee engagement.
• Coaching & Mentoring: Skilled in coaching and mentoring employees from diverse backgrounds, fostering personal and professional growth, and helping individuals navigate complex challenges.
• Public Speaking & Storytelling: Exceptional communication skills, including the ability to inspire and engage diverse audiences through public speaking and storytelling.
• Cultural Awareness & Inclusion: Deep understanding of how to foster a culture of inclusion that respects and celebrates the diversity of more than 20 nationalities.
• Organizational Development (OD): A background in organizational development is a plus, particularly in designing interventions that support employee engagement and organizational change.
• Your ability to connect with people from all levels of the organization, as well as the external business community, will be critical to the success of this role.
• Ability to work under pressure and prioritizeactivities to deliver results
• Effectiveness at decision making and dealing with issues
• Ability to cooperate and work across disciplinesand with other departments

Next Step

Click "apply" or send resume to Grace Chen - [email protected]

EA LIcence No.91C2918 | Personnel Registration No. R1329706

Our client is a well established international bank and has a strong presence in Asia. They are recruiting for Client Acquisition Manager to expand their business.

about the job

• Identify and target affluent individuals through networking, referrals and market research.
• Build long term relationships with affluent individuals to understand their financial goals and provide bespoke banking solutions.
• Work closely with internal and external stakeholders across the bank to customized solutions that meet clients’ requirements.
• Stay updated on market trends, competitor offerings and emerging opportunities to continuously refine acquisition strategies.
• Maintain close working relationship with internal partners for referrals and ensuring attractive or exclusive offers.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements.

skills and experience required

• Proven track record of success in acquiring and managing affluent clients.
• Strong interpersonal and communication skills to build trust and rapport with affluent individuals.
• Able to present effectively, communicate ideas and concepts.
• Good working attitude, highly motivated and result oriented.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Join Our Team at Royal Plaza on Scotts!

Are you a proactive leader with a passion for maintaining high standards of cleanliness and efficiency? We are looking for an Assistant Stewarding Manager to oversee our Stewarding operations, ensuring smooth and effective support across all F&B outlets, kitchens, banquet areas, and Royal club lounge.

Your primary role which includes (but not limited to):

• Ensure all buffet operating equipment at supervise and manage both in-house and outsourced stewarding teams.
• Ensure proper inventory management, expense control, and breakage prevention.
• Maintain high standards of sanitation and cleanliness in all back-of-house areas.
• Provide a conducive and engaging work environment, focusing on staff welfare and development.
• Oversee and coordinate equipment maintenance, waste management, and pest control measures.
• Ensure compliance with hygiene and safety standards, including ISO 22000 requirements.
• Work closely with contractors for installations, repairs, and maintenance.
• Actively participate in safety and food safety committees.

What We Are Looking For:

• A self-starter and team player with strong leadership and motivational skills.
• Ability to adapt to changes and make effective decisions under pressure.
• Excellent organizational skills with a keen eye for detail.
• Strong communication and interpersonal skills.
• Computer literate and capable of handling administrative duties.
• Willingness to work flexible hours, including weekends and public holidays.

Somma is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our bar programmes are as critical to the guest experience as our culinary programmes—this role demands a passion for influencing indelible dining experiences as the maestro behind the bar.

You'll be in charge of:

Bar Management

• Creative development of a both alcoholic and non-alcoholic beverage offering maximizing profitability
• Creates drink menus and maintains beverage recipe documentation
• Manage the beverage stocks and inventories
• Selects and purchases liquor and other bar supplies
• Create and maintain a welcoming and inclusive atmosphere for all customers
• Monitor and maintain the quality of beverages and food served at the bar
• Continuously evaluate and improve the bar's offerings, including menu items, new promotions, and events
• Advertise the daily, weekly and monthly promotions of the bar

Operational Efficiency

• Identify opportunities for bar revenue growth, cost savings, and implement appropriate measures to achieve financial goals
• Manage and maintain the bar's financial records, including cash handling, budgeting, and reporting
• Assisting in the efficient running of the day-to-day bar operations
• Assisting in the daily beverage operations and ensuring the quality and consistency of all products meet desired standards
• Uses point-of-sale tracking technology and bar and restaurant management platforms
• Handle and rectify customer complaints
• Oversees planning for special events

Training

• Oversees a team of bartenders, including training employee on menu offerings
• Determines employees’ schedules, monitors costs and maintains budget
• Oversee team members, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well
• Train and supervise the bar team, ensuring they are knowledgeable about products, policies, and procedures
• Appropriately delegates tasks to team members

Other Duties

• Develop and implement marketing strategies to increase sales and customer engagement
• Ensure team members follow all food control and safety regulations
• Collaborate with other departments, such as kitchen staff and event planners, to ensure seamless operations and customer satisfaction

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Our client, a well-established international bank with a strong presence in Asia, is recruiting Offshore Relationship Managers to expand their global markets business.

about the job

• Develop and manage a portfolio of HNW clients across diverse markets, focusing on building long-term relationships.
• Identify and acquire new clients through networking, referrals and strategic marketing initiatives.
• Collaborate with internal product specialists to design and implement tailored financial solutions that address the unique needs of offshore clients.
• Ensure client retention by delivering personalized service, conducting regular portfolio reviews and maintaining proactive communication.
• Stay updated on global financial markets, economic developments and regulatory changes impacting offshore banking clients.
• Provide timely insights and recommendations based on market trends and investment opportunities.
• Prepare and present regular reports on portfolio performance, client engagement and business development activities.

skills and qualifications required

• Bachelor’s degree in Finance, Business, Economics or a related field.
• Minimum 5 years of experience in wealth management/offshore banking with a focus on international markets.
• Proven track record in managing HNW clients and achieving sales targets.
• Strong knowledge of investment and bancassurance products.
• Excellent communication and interpersonal skills, proficiency in an additional language is advantageous for engaging with diverse client bases.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job description

• Assist in the smooth running of daily operations of the restaurant, ensuring that sales targets and service standards are met
• Establish good relationship with customers and handle customers' request and feedback professionally and promptly
• Comply with licensing, hygiene regulation, health and safety legislation and guidelines.
• Responsible for maintaining the overall cleanliness of the restaurant dining area.
• Any other ad-hoc duties as assigned by the Company.
• Able to work closely and cordially with Manager.

Requirements

• Min 3 years of relevant experience in managing restaurant
• Able to commit 6 days of work per week and 10 hours of work per day
• Able to present a positive and professional attitude at all times in this service oriented industy
• Can work independently and as a team player. Takes initiative and is passionate in the work
• Willingness to learn and listen to feedback for improvement
• Able to work in a fast-paced environment
• Able to read food orders in Chinese and the knowledge of Mandarin/ Cantonese is essential due to the work nature of having to communicate in Chinese.

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

voco Orchard Singapore is looking for a dynamic and energetic Business Development Manager to join its team. As Business Development Manager , you will develop new sales opportunities in the allocated segments, build a robust sales platform and manage assigned account base in order to generate revenue and maximise performance both for the short and long term in line with sales target.

Financial

• Manage assigned account base and business segments to exceed targets for total revenue
• Research market place to actively prospect and qualify potential new accounts
• Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to drive hotel revenue
• Maintain client files and update information daily in accordance with departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
• Negotiate rates within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans. May also participate in the annual budgeting and planning process
• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
• Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets provided
• Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends

People

• Promote teamwork and quality service through communication and coordination with other departments
• Set a strong example as a senior team member to help create a positive and productive work environment that delivers results and is highly engaged

Guest Experience

• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally
• Ensure guest safety is a priority with minimal interruptions or problems
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 3 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development
• Working experience and proven track record in a hotel environment is highly advantageous
• Candidates with relevant experience may be considered for Senior Manager position.
• Strong presentation, commercial and communication skills
• Working knowledge of Microsoft Office.
• Working knowledge of other hotel systems such as Delphi, Opera would be an advantage.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Responsibilities:

- Supervise the day-to-day sales and marketing activities of all the outlets.

- Assist in promotion Planning: Know what promotion works and be able to plan for a full-year calendar of eCommerce and retail shop events and activities to enhance the shopper experience and achieve sales targets.

- Work closely with the team to drive sales to meet monthly/quarterly target

- Source for marketing partnerships with external parties for collaborations, vendor management, including liaison of PR, managing of outreach seeding programs to KOLs and our membership members.

- Assist in marketing tasks such as Brand and Awareness, building relationship with our key customers.

- Provide feedback to team on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings.

-Monitor corporate image frequently and ensure it is in compliance with company brand.

- Other adhoc duties assigned.

Reconnect Psychology & Family Therapy is a small private practice dedicated to supporting individuals, couples, and families on their journey towards healing and connection. We are currently looking for a Part-Time Practice Manager to join our team and help us grow while ensuring the smooth running of our operations.

About the Role

As the Practice Manager, you will play a key role in the day-to-day operations and development of our practice. You will support the therapists in delivering excellent care to our clients and help us manage and grow our business.

Key Responsibilities:

• Leading business development initiatives, including marketing, outreach, and partnerships.
• Managing the practice’s operations, including appointment scheduling, client communication, and record-keeping.
• Coordinating with therapists to ensure a seamless client experience.
• Overseeing administrative processes such as invoicing, payments, and basic bookkeeping.
• Monitoring and maintaining compliance with ethical and regulatory standards.
• Creating and implementing efficient systems to support the growth of the practice.

About You

We’re looking for someone who is organised, proactive, and passionate about working in a mental health setting.

Essential Skills and Experience:

• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in administrative tasks and office software.
• Ability to work independently and collaboratively with a small team.
• A genuine interest in mental health and wellbeing.

Desirable Skills:

• Experience in practice or office management, preferably in a mental health or healthcare setting.
• Knowledge of social media or digital marketing to support our business development.

What We Offer:

• A flexible, supportive, and compassionate working environment.
• Competitive remuneration based on experience.
• Opportunities to contribute to meaningful work that makes a difference in people’s lives.

Job Summary:

We are looking for an innovative and results-driven Product Development Manager to oversee the development and enhancement of our web services. This role involves managing the product lifecycle, from conceptualization to launch, ensuring that our web service offerings meet client needs, market demands, and align with the company’s strategic goals. The ideal candidate will have a strong technical background, experience in web service products, and the ability to lead cross-functional teams in a fast-paced environment.

Key Responsibilities:

• Product Strategy: Develop and refine the product roadmap for the web service portfolio, aligning with market trends, customer feedback, and business objectives.
• Product Development: Lead the entire product development process, including ideation, requirements gathering, design, development, and testing, ensuring timely delivery.
• Market Analysis: Conduct competitive analysis and market research to identify opportunities for innovation and improvement in web service offerings.
• Cross-functional Collaboration: Collaborate with engineering, sales marketing, and customer support teams to ensure successful product launches and ongoing enhancements.
• Customer Focus: Work closely with clients to understand their needs, gathering insights to inform product development and ensuring customer satisfaction with existing offerings.
• Project Management: Manage multiple product development projects simultaneously, ensuring adherence to timelines, budget, and quality standards.
• Product Testing & Quality: Oversee product testing phases, ensuring that web services are reliable, scalable, and meet the highest quality standards.
• Performance Monitoring: Track product performance post-launch, using key performance indicators (KPIs) and analytics to assess success and identify areas for improvement.
• Innovation & Improvement: Stay up to date with industry trends, technological advancements, and market needs to drive continuous improvement and innovation in product offerings.
• Development: Handles the Backend API codes and system design, liaising with frontend developments to deliver the necessary features as required.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Engineering, Product Management, or a related field.
• 5+ years of experience in product management or product development, preferably in web services or software products.
• Proven experience in leading the full product lifecycle from concept to launch.
• Strong technical understanding of web services, APIs, cloud platforms, and digital solutions.
• Excellent communication, project management, and leadership skills.
• Analytical mindset with the ability to interpret data and make informed product decisions.
• Ability to collaborate effectively with technical and non-technical teams.
• Experience with .NET Core & RESTful API design is a bonus.
• Experience working with Frontend technologies like VueJS and Flutter.

Main Responsibilities:

• Assess organizational needs and design inclusion and empowerment programs in full collaboration with HR to ensure that these initiatives are aligned with the company’s broader HR strategy,
• Lead the execution of these programs, ensuring that strategies are implemented effectively and deliver real value to the organization.
• Tailor these programs to meet the needs of different regions, ensuring that local cultural nuances are respected while fostering global cohesion, ensuring that employees from diverse nationalities feel supported and empowered.
• Lead the design, execution, and facilitation of other internal events that promote inclusion and collaboration.
• Facilitate workshops, interventions, and events that focus on experiential learning, allowing employees to engage with practical, hands-on activities where theory is embedded in action.
• Encourage a culture of experimentation, where employees can take small steps, make progress, and learn through real-world application
• Provide coaching and mentoring to employees at all levels, using a systems thinking approach to help them navigate complex challenges and grow both personally and professionally.
• Use storytelling as a tool to make abstract concepts relatable and actionable, fostering alignment and enthusiasm across different teams and functions.
• Utilize your external network to build relationships with local businesses, thought leaders, and organizations in Singapore, identifying opportunities for collaboration
• Supervise the Organization all events like tech talks and inspire talks, CSR activities, team building events especially sportive ones and the annual DnD (Diner and Dance)
• Help in the organization of other transversal events organized by the departments (ex Hachackton, inclusion/onboardings days, …)
• Coordinate with the head of communication to ensure the proper communication is done on these events
• Coordinate with the other entities in Singapore or with Head office for organizing transversal events

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
• Make sure all the activities and expenses follow the local rules, with a particular attention to the procurement ones.

Qualification and Profile

• Systems Thinking & Complexity Management: Strong ability to understand and address the interconnected challenges within a diverse organization, designing programs that solve both immediate and long-term issues.
• 10 years of experience in Program Design, Execution, and Facilitation: Proven experience in not only designing but also executing and facilitating empowerment and inclusion programs, with a focus on experiential learning where theory is applied through hands-on activities.
• 5 years of expeirience in Management 3.0, Solution-Focused & Host Leadership: Experience in applying Management 3.0, solution-focused approaches, and host leadership principles to foster collaboration and autonomy.
• Proven track record in Workshop & Learning Program Design: Expertise in designing and facilitating workshops and learning programs from various schools of thought, emphasizing practical application and employee engagement.
• Coaching & Mentoring: Skilled in coaching and mentoring employees from diverse backgrounds, fostering personal and professional growth, and helping individuals navigate complex challenges.
• Public Speaking & Storytelling: Exceptional communication skills, including the ability to inspire and engage diverse audiences through public speaking and storytelling.
• Cultural Awareness & Inclusion: Deep understanding of how to foster a culture of inclusion that respects and celebrates the diversity of more than 20 nationalities.
• Organizational Development (OD): A background in organizational development is a plus, particularly in designing interventions that support employee engagement and organizational change.
• Your ability to connect with people from all levels of the organization, as well as the external business community, will be critical to the success of this role.
• Ability to work under pressure and prioritizeactivities to deliver results
• Effectiveness at decision making and dealing with issues
• Ability to cooperate and work across disciplines and with other departments
• Must have related experience in Banking/ Finance industry.

Next Step

Click "apply" or send resume to Grace Chen - [email protected]

EA LIcence No.91C2918 | Personnel Registration No. R1329706

responsibilities

• Work and liaise with the consortium's Project Manager/ Leader to co-drive and co-manage the implementation of mid-to-large-scale Software implementations and/or Changes for the eldercaresector;
• Work with government agencies, partners, system integrators, consultants, contractors, and service providers to ensure project success.
• Liaise with business owners, stakeholders, IT staff and end-users (nurses, clinicians, assessor, etc.) and external partners/ vendors on project related matters such as schedule, resource, change request, quality, user acceptance testing, change management, deployment, onboarding, training etc.
• Drive and maintain project administration and documentation to keep track and ensure timely delivery of targeted milestones.
• Champion business process study (bluesky/blueprint, realisation, current & future state mapping), functional and business analysis to create proof-of-concepts, innovations and solutions.
• Chance to participate in pre-sales activities (opportunistically) such as RFP/ tender, product demonstration, driving blueSky/ visioning workshop, scoping, etc.
• Mentorship, guidance, and professional training will be provided.
• Any other ad hoc duties as assigned by supervisor.

Requirements:

● At least 5 years of related experience implementing web application an/or enterprise system/ software or solution (preferably in the capacity of Project Manager, Project Executive, Business Analyst, Functional Analyst, Integration Manager, etc.);

● Good technical background with experience in web application, database, infra, security, etc. and be comfortable with technical projects;

● Certifications such as CAPM, PMP, ITIL, etc. will be a plus but not a pre-requisite;

● Prior experience in managing or supporting mid-to-large scale government or quasi government IT projects will be an added advantage

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Company Description

Artisan Medical Group is Singapore's premier health and aesthetic medical group, dedicated to redefining health and beauty through personalized care and the art of science. Founded in 2019, the group empowers individuals to achieve their unique version of perfection by blending state-of-the-art technology with bespoke treatments and surgeries. With a commitment to innovation and excellence, Artisan Medical Group stands at the forefront of the aesthetic industry, advocating for stringent safety standards.

Role Description

This is a full-time on-site Senior Registered Nurse role located in Singapore at Artisan Medical Group. The Senior Registered Nurse will be responsible for providing patient care, administering medications, monitoring vital signs, assisting with procedures, and collaborating with the healthcare team to ensure high-quality care delivery.

Qualifications

• Patient Care, Medication Administration, and Vital Sign Monitoring skills
• Experience in assisting with medical procedures
• Collaboration with healthcare team and communication skills
• Knowledge of healthcare laws, regulations, and best practices
• Attention to detail and critical thinking skills
• Mentoring and working closely with colleagues
• Valid Registered Nurse license in Singapore
• Advance Diploma in Nursing is a need
• Bachelor's degree in Nursing or related field
• Certification in Basic Cardiac Life Support (BCLS) is a plus

Company Description (https://www.karieragroup.com.sg/)

Kariera Group is a dynamic corporate group operating in the European and Asian markets, with a vision to become a global organization that provides end-to-end talent acquisition solutions to help employers find, hire and onboard great talent, and helps job seekers build new skills and progressive careers as the modern world of work changes. Kariera Group offerings in Singapore includes niche portals BrightSparks, BrightMinds and JobsCentral Learning as well as career portal JobsCentral. Kariera Group Singapore also provides a holistic suite of recruitment softwares, Employer Branding Solutions and Executive Search that helps facilitate an end-to-end ecosystem.

Role Description

This is a full-time on-site role for an Account Manager at Kariera Group in Singapore. The Account Manager will be responsible for hunting new business, managing existing client accounts, building strong relationships, understanding client needs, and providing exceptional customer service on a day-to-day basis. This role will be focused on selling Brightsparks ( https://brightsparks.com.sg/) products and services to Govt, Large MNCs and Overseas Universities.

Responsibilities:

1. Prospecting and Lead Generation:

• Proactively identify and engage potential customers through diverse channels.
• Conduct comprehensive market research to pinpoint new leads and foster business growth.

2. Client Acquisition and Sales:

• Present and advocate for our products/services to prospective clients.
• Develop and sustain a robust sales pipeline to consistently achieve and surpass sales targets.
• Clearly communicate the value proposition of our offerings and negotiate terms to successfully close deals.

3. Account Management and Relationship Building:

• Establish and sustain strong relationships with existing clients.
• Comprehend clients' needs and objectives to provide customized solutions, maximizing client satisfaction.
• Collaborate with cross-functional teams to ensure client needs are met and projects are executed seamlessly.

4. Cross-selling and Upselling:

• Identify opportunities to upsell and cross-sell additional products or services to existing clients.
• Educate clients on new features or offerings that align with their evolving business objectives.

5. Sales Reporting and Analysis:

• Maintain meticulous records of sales activities, customer interactions, and ongoing deals.
• Analyze sales data to identify trends, opportunities, and potential areas for improvement.

Requirements:

Education:

• Minimum Diploma in Business, Marketing, or a related field.

Experience:

• 3 to 5 years of proven success in sales, preferably within a B2B environment.

Skills:

• Proficient in sales, negotiation, and communication.
• Ability to establish and sustain effective client relationships.
• Strong MS Office skills, particularly in Excel and PowerPoint.
• Previous experience selling into government agencies and educational institutions is advantageous.
• Prior experience in media sales, both digital and print, is a plus.
• Proven success in prospecting and lead generation.
• Results-oriented with a focus on achieving and surpassing sales targets.
• Ability to work independently and collaboratively within a team.
• Excellent time management and organizational abilities.

Preferred Qualities:

• Adaptability: Ability to seamlessly transition between hunting and farming tasks in a dynamic sales environment.
• Resilience: Capacity to maintain motivation and focus in a challenging sales landscape.
• Innovative Thinking: Creative approach to problem-solving and identification of unique sales opportunities.

Role Overview:

The Risk Manager role focuses on Operational Risk Management (ORM). It offers broad exposure to operational risk processes, regulatory compliance, and collaboration with the Head Office in Taiwan. The role is suited for individuals with banking experience who possess strong organizational and communication skills.

Key Responsibilities

1. Operational Risk Monitoring and Reporting

• Conduct sanity checks for the Self-Assessments performed by various departments.
• Consolidate and prepare reports for submission to the Head Office.

2. Business Impact Analysis (BIA) Coordination

• Organize the annual BIA exercise.
• Collaborate with stakeholders to review and update new services, systems, and recovery time objectives (RTO) requirements.

3. Regulatory and Head Office Compliance

• Identify Singapore branch’s systems, data, and files as per Head Office requirements.
• Communicate with the Head Office risk teams to ensure adherence to compliance standards.

4. Audit and Query Support

• Address queries from regulators, consultants, internal and external auditors, and the Head Office on ORM-related issues.

5. Meeting Coordination and Documentation

• Arrange operational risk-related meetings for the Singapore branch.
• Record and prepare detailed minutes of the meetings.

6. Procedure Review and Approval

• Review operational procedures for the Singapore branch.
• Engage stakeholders for discussion and secure sign-offs locally and from the Head Office.

7. Advisory Role

• Provide guidance to Singapore branch staff on ORM-related queries and concerns.

Candidate Profile:

Educational Requirements:

• A Bachelor's Degree in a relevant field such as Finance, Business Administration, Risk Management, or a related discipline from a recognized university.

Professional Experience:

• At least 2 years of experience in the banking or financial sector is mandatory.
• Prior exposure to Internal Audit, Compliance, Regulatory Roles, or Operational Risk Management is highly advantageous.

Skills and Competencies:

• Strong communication and organizational skills, particularly in engaging with stakeholders and cross-border teams.

JOB DESCRIPTION

Reporting to the General Manager, you will be responsible for implementing revenue

management strategies to optimize revenue streams and achieve revenue targets. By

analysing trends like market demand and the booking pace, he or she shall implement

revenue optimising strategies and grow the property’s market shares through effective

pricing, business mixes and sales channel management. You are required to possess a

good situational understanding of market conditions, be able to translate such insights

into strategies, and can communicate as well as implement these insights and

strategies at the hotel property.

• Yield optimum revenue and RevPAR with a regular business review of rates, inventory, sales strategies, competitor set performance and booking pace.
• Provide regular analysis of market trends and market positioning to identify opportunities and implement initiatives to ensure optimal revenue generation and market share growth, which eventually contributes to increased profit margins.
• Oversees the Reservations Department. Delegation of responsibilities, manage and set KPI for the Reservations team.
• Improve the property’s direct booking performance.
• Manage and oversee the online distribution strategy for all online sales channels.
• Assist in analysing the demand forecast for the property and provide and update weekly & monthly revenue forecasts.
• Participate in annual budget and rate rationalisation exercises.
• Directly responsible for managing distribution channels and revenue per available room (REVPAR) performance of the transient segment and all dynamic rates and achieve budgeted targets.
• Provide timely advice to the Sales Team on sales quotations.
• Ensure property’s rate parity, rate competitiveness and contents in all online platforms are up to date.
• Prepare and chair the Revenue Meeting.
• To ensure effective use of all revenue systems & forecasting tools.
• Liaise and meet up quarterly with partners to keep abreast of market changes and developments within the industry.
• Closely communicate with related departments, such as Sales, Marketing, Reservations and Operations on specific tasks.

QUALIFICATIONS & EXPERIENCE

• 3 years of Revenue Management or Pricing experience preferred
• Good knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions
• Excellent communication, negotiation and problem-solving skills
• Able to work with minimal direct supervision
• Must be a self-starter and pays great attention to details
• Self-motivated, performance-driven and comfortable working in a fast-paced, dynamic environment

Summary:

· Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.

· Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.

· Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

· To be highly visible throughout the operation in guest contact areas.

· Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities:

· Responsible for greeting and fond farewell for VIP and special attention guests.

· Resolve guest complains in a timely manner and respond on time to any complaints.

· Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.

· Handling of guest security and creating functional emergency procedures.

· Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.

· In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.

· Produces all department budgets and develops strategies to ensure they are achieved.