We are looking for an IT service professional with customer and service orientation and proven working experience. Service Delivery Managers duty is to facilitate the planning, timely execution, and delivery of all relevant projects, on budget and within scope, in accordance with business priorities. In this position, you will be the first point of contact for our customers and responsible for internal communication on a business and operational level.

Successful candidates must possess strong leadership qualities, analytical skills, thrive under pressure, great people skills, and management skills. If you are dedicated and ambitious, FPT is an excellent place to grow your career.

As the IT Service Delivery Manager, you will be responsible for:

• Leading multiple teams of onshore and offshore resources to deliver projects on time and within budget for the programs / projects for which they have responsibility.
• Work with Account Managers to develop account strategy and plan that best leverages resources and strategies to meet customer expectations
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with offshore managers, onsite and offshore recruitment teams.
• Responsible for programs financial management (P&L) and reporting and optimizing processes.
• Managing and leading complex stakeholders from both customers and internal FPT team towards the optimal solutions.
• Holding the teams to the highest standards, project discipline and accountability.
• Continuously improving the delivery model and strategy, implementing, and managing delivery with the associated teams.
• Identify, manage and resolve complex issues, preventing escalations, where possible. Identify appropriate resolution to achieve client satisfaction in a timely manner.

Job Requirements:

• Proven track record of delivering a collection projects and products for a portfolio size of $3M+
• 7+ years of business development, project delivery and client relationship management in a technology environment
• Strong customer orientation and able to manage customer expectations
• Ability to develop strategic plans and translate them to actionable roadmaps
• Ability to manage risk, and encourage strategic risk management based delivery in others to manage expectations and communicate effectively
• Excellent relationship building and interpersonal skills, including cross-cultural competence
• Strong leadership qualities and a passion for building high performing teams
• Certifications in Program / Project Management such as PMP, Scrum master, PMI-ACP

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Assistant Coach (Special Education) - Support Community Mobility Programmes [3770]

Salary Range: $1500 - $2000
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Descriptions:

• Assist and support Coaches in community mobility programmes.
• Assist and support Coaches in ensuring classroom orderliness in areas of physical structure and setting up of work stations during class.
• Assist clients in areas of self-care, grooming and toileting, whenever the need arises.
• Assist and support Coaches in collecting direct data on behaviour and progress
• monitoring of clients.
• Support Coaches in classroom management
• Any other tasks as assigned

Job Requirement:

• Minimum GCE ‘N’ levels / NITEC Certification
• Experience in dealing with youths and adults with autism will be an advantage
• Training Provided

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Christian Bassett is recruiting a Hospitality Manager for a European luxury watch & jewellery company.

Main responsibilities

• Under the supervision of the Director, your main responsibilities will be to develop the customer experience and reinforce brand messages.

For this your main responsibilities will be:

• Ensure team management:

• Manage and participate in the operational activities of the team;

• Manage the team's workload;

• Manage the budget as well as expenses and cash flow forecasts;

Ensure project management:

• Create, manage and monitor projects related to customer experience in Singapore

• Support the Director for “customer experience” projects;

• Ensuring the management of excellence in our customer experiences:

• Be the guarantor of the quality of the services delivered to our clients;

• Ensure that the quality of welcome and services meets our values;

• Be a force of proposal in the evolution of the services offered to our customers (visits, meals, showroom, Museum and Manufacture, etc.);

Ensure operational management:

• Review processes and propose new ideas for updating reception and reception processes on the brand's various sites;

• Ensure cohesion and be the point of contact between the different hospitality professions

• Plan regular training for hospitality staff to meet changing expectations

• Be a source of proposals to improve processes through the introduction of new working methods or new technologies;

• Manage statistical indicators and involvement in the strategic vision

Only shortlisted candidates will be notified