Roles & Responsibilities

· Manage and oversee the entire operation

· Deliver superior customer services and ensure customer satisfaction

· Plan and develop customer loyalty programs

· Plan new and update existing company policy

· Develop the overall marketing strategy

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts

· Manage and lead staff (including hiring new employees)

· Training and evaluate staff performance

· Forecast requirements and maintain inventory

· Manage supplies (including costs control and minimizing wastage)

· Nurture a positive working environment for all employees

· Monitor operations, implement innovative strategies to improve productivity and sales

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About The Team

The Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global strategy and programs for all T&S teams. These are designed to support and promote positive physical and psychological health, as well as healthy working environments, especially for those who work with potentially harmful content and for both in-house teams and outsourced partners.

As a Wellbeing Operations Manager, your role is critical in bridging communication between the T&S Operation and the Global Wellbeing teams to pinpoint ways to improve our overall programming and serve the mental health needs at a customised site level. Further, you ensure wellbeing programming is consistent with the global framework and delivered effectively by working closely with internal and external stakeholders of the business located within Singapore and APAC region.

Candidates should have a solid background as a subject matter expert in employee psychological health and preferably an active mental health license to practice. Solid relationship-building, problem-solving skills, and the ability to cooperate with multiple stakeholders are also essential.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:

- Own and drive employee wellbeing program initiatives, participation rates, and report site(s) health for both in-house teams and partner locations within Singapore and APAC region.

- Set and monitor wellbeing productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site(s) support.

- Build deep knowledge expertise at the site(s) level to recommend effective wellbeing programming interventions, customised to cultural and business needs.

- Be a trusted business partner through providing evidence-based wellbeing solutions and recommendations to internal and external stakeholders, including outsourced partners.

- Deliver psychoeducational training surrounding mental health in the region.

- Drive wellbeing-related engagements at site(s) and with outsourced partners. This could include attendance such as regular business reviews and partner-related wellbeing forums and meetings.

- Ensure compliance to the country or region legal and regulatory standards related to employee psychological health and safety and statement of work in relation to wellbeing programming in assigned site(s) and outsourced partners.

Qualifications

Minimum Qualifications:

- Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour field.

- Minimum 3 years of experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context.

- Solid working knowledge of operations metrics and structure.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

Preferred Qualifications:

- Full unrestricted license to practice.

- Experience providing consultancy on complex topics to a range of stakeholders.

- Experience and deep working knowledge of an outsourced business partnership model.

- Willingness to travel up to 40% is required for this role.

- Solid working knowledge of trust and safety operations workflows and experience developing, evaluating and reporting behaviour change interventions in applied settings.

- Your resilience and commitment to self-care to manage the emotional demands of the role.

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok our communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description:

• Ensure FOODHALL and Hospitality operational and presentation standards are delivered consistently and with excellence aligned to M&S Food Way, TSL , SOPs and key principles , across our store formats.
• Provide Buyers with timely feedback on all appreciation and markdown actions, including the anticipation of aged/slow-selling merchandise, and ensure the effective clearance of inventories by serving as the central point of contact.
• Collaborate with the Store Managers/Food Sales Managers to attain the highest possible level of customer satisfaction, optimal operational efficiency, and key business KPIs.
• Collaborate with the FOod Buying Managers/team to ensure the successful implementation of the business strategy (FOOD strategy) at the local level.
• Collaborate with Logistics/Supply Chain to execute and streamline the day-to-day Foodhall operations.
• Partner closely with the key stakeholder teams to execute on new store Foodhall openings, Food expansion initiatives, store renovation projects in FOODHALL
• Act as the SG FOOD topline/cost reduction VOICE, driving innovations, solutions, and recommendations with cross-functional teams and senior management to deliver continual improvements in the food retail business.
• Collaborate with the experts to establish a sustainable framework that will sustainably maintain the high standards of the food business

Requirements:

• Diploma in Retail Management or related field is preferred
• At least 5 years’ experience in food business management, of which at least 3 years holding leadership responsibilities
• Experience in delivering a high standard of food display and product ranges
• Strong numerical, analytical and interpretive skills to optimise Business trading performance
• Leadership and influencing skills
• Good in numbers and well versed in MS Excel
• Meticulous, organized, independent individual
• Good time management and good communication skills
• Ability to work in a fast pace environment

BE INSPIRED & INSPIRE OTHERS
Join US!

Founded in 2002, Mind Stretcher is the market-leading tuition & enrichment chain in Singapore. As educators with a difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability.

Mind Sparks is our student care brand under the Mind Stretcher umbrella and started only in late 2023. As we continue to grow and expand Mind Sparks, we are looking for a dedicated and nurturing Centre Manager to join our team. This is an exciting opportunity to assist the growth and to manage operations of our student care centre. We welcome like-minded talents who care deeply about educating our future generation.

What You'll Do:

As a Centre Manager at Mind Stretcher, you will work closely with the cluster manager and other student care teachers to run the daily operations of a centre, be involved with parental engagement, and manage delivery and quality of the curriculum on a day-to-day basis.

Key Responsibilities

Operations Management:

• Oversee daily operations of the centre including monitoring and managing staff schedules to ensure adequate coverage and compliance with operational requirements.
• Implement and enforce operational policies and procedures.
• Ensure the quality of student care services, including academic support, recreational activities, and meal services.
• Manage the center's facilities, ensuring they are well-maintained, safe, and conducive for all activities.

Parent Engagement:

• Foster, maintain regular and positive communication with parents or guardians, providing updates on student progress, addressing concerns, and fostering a collaborative relationship.
• Respond promptly to parent inquiries and concerns, fostering a positive and collaborative relationship.
• Plan and organize parent engagement events, workshops, and meetings to enhance parental involvement in the student care community.
• Collaborate with parents to address their feedback and suggestions.
• Use feedback to make continuous improvements and enhance parent satisfaction.

Administration Task:

• Recruit, train, and supervise centre staff, including tutors and student care teachers.
• Conduct regular performance evaluations and provide constructive feedback.
• Manage the budget for the student care center, including expenses related to staffing, supplies, and facilities.
• Maintain accurate and up-to-date records of student attendance, enrollment, and other relevant data.
• Oversee the enrollment process, including admissions, registration, and orientation for new students.
• Collaborate with the marketing team to promote the student care center and attract new enrollments.

Other duties:

• Other ad-hoc duties assigned by Reporting officer.

About you:

• Possess minimally Diploma in Early Childhood, Diploma in Care and Programme, or a related field (Candidates without a Diploma but with relevant experience may apply).
• Minimum 4 years of working experience in Preschool / Student Care environment with a track record of managing teams.
• Proficient in basic productivity tools i.e., MS Office (Word, Excel and PowerPoint)
• Ability to work effectively in a cross-functional and unstructured environment.
• Commitment to fostering a culture of continuous improvement and excellence.
• Excellent interpersonal and communication skills, with the ability to engage with parents, staff, and the broader community.
• Knowledge of relevant regulations and standards governing student care centers.
• Good communication, interpersonal skills and classroom management skills
• Organised, detailed and proactive

What You'll Get:

• Opportunity to impact: Shape the future of our student care segment and directly impact the lives of students.
• Leadership and Autonomy: Autonomy to build and lead the teams, implement programs and practices.
• Innovative and evolving environment: Undertake in the ultimate challenge of building and building and managing something from the ground up.
• Wide range of staff benefits: Including health and training etc.
• Professional development and growth: Enhance your leadership skills and grow with other development opportunities.

Job Description:

mm2 Entertainment is Singapore’s leading media entertainment and content company with regional offices across Asia region. The mm2 group of companies champions “Content and Media for Asia” with integrated businesses across the content, entertainment cinema, event and concert industries across the globe.

We are looking for an experienced and enthusiastic individual to join us as Artist & Music Development Manager. The Artist & Music Development Manager will be responsible for leading and executing strategies to grow and develop artists and music within the rapidly evolving Chinese music market within Singapore.

This position requires a combination of creative talent management, strategic market insight, and business acumen. The role involves building relationships with artists, music industry stakeholders, and partners, while driving initiatives to maximize the commercial success of both local and international music.

Key Responsibilities:

• Develop and manage artist portfolios while work closely to guide them on their career growth and development plan.
• Develop strategies with teams to promote the artists exposure in the market through audience engagement, digital platforms and promotional activities.
• Conduct market research to identify emerging trends, while analyse the taste and preference of consumers in order to identify key opportunities and develop strategies for artists.
• Build and maintain relationships with key stakeholders and partners to promote the artist in different platforms in order to gain exposure and recognition.
• Design and execute marketing strategies through promotional campaigns to help artist build online presence, while organiser and promote events to generate buzz around new release from the artist.
• Identify and pursue new revenue streams for artists and working with licensing teams to explore opportunities for placements in other media platforms, while develop drive music sales and streaming growth through strategic campaign and platform optimization.
• Ensure that all music distribution and promotional activities adhere to regulations and cultural sensitivities while work closely with legal teams to handle artist contracts, rights management, and intellectual property concerns.

Key Requirements:

• Minimum Diploma/Degree in Business, Marketing or related field.
• 5+ years of experience in the music industry, with a strong focus on artist development, music promotion, or music business management, particularly in Chinese music. Strong network within Chinese music industry will be an added value.
• Excellent communication and negotiation skills, fluent in both Mandarin and English.
• Passion for music and the entertainment industry, with a deep interest in Chinese culture and market trends.
• Experience in working with local Chinese artists and music talents, with knowledge in music licensing, distribution and intellectual property rights preferred.
• Experience in managing and building relationships with local media, influencers, and brands.
• Ability to think strategically, being creative and able to adapt strategies to market the artist in unique ways.
• Ability to work in a fast-paced, multicultural, and dynamic environment.
• Strong leadership abilities and a proactive, hands-on approach to artist and project management.

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

The Performance Marketing Manager will focus on driving measurable results, increasing ROI, and enhancing the overall effectiveness of marketing initiatives.

You will also -

• Define marketing strategy and develop highly engaging, strategically focused digital campaigns to drive traffic and revenue to our website and retail stores.
• Drive growth through targeting, ad campaign setting, and measurement of key metrics like CPL, CPC, and CAC
• Drive advertising content and delivery including print, digital, and video assets to meet objectives for digital advertising
• Manage and execute SEO content strategy and SEM keyword bidding, ensure first page rank for key search words
• Analyse and track the effectiveness and impact of marketing campaigns. Oversee performance marketing budget to enhance the Return on Advertising Spent (ROAS)
• Evaluate funnel conversion, repeat and penetration rates, and engagement metrics and provide recommendations for continuous improvement of metrics.

We want to speak with you if you are / have –

• Obsessed with driving high ROI
• At least 3 years of experience in driving results in performance marketing for consumer brands
• A highly motivated individual willing to be flexible and adapt to changing requirements when needed
• Have a deep understanding of brand strategy and consumer insights
• Candidates must have strong critical-thinking and problem-solving skills
• Comfortable with a very fast-paced start-up environment

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – [email protected].

Job Responsibilities

- Responsible for the daily operations and management of the outlet

- Provide leadership to team and ensure targets are met

- Analyze, develop, implement and improve on SOPs

- Handle and respond to all customer enquiries, including menu planning

- Coordinate restaurant operations including planning staff schedules, and relevant reports/paperwork

- Enforce hygiene regulations and upkeep of restaurant cleanliness and hygiene standard

- Lead and motivate staffs in achieving sales and customer satisfaction

- Ensure positive customer service in all areas

- Handle and respond to customer feedbacks and complaints

- Conduct daily staff briefing

Job Requirement

- Minimum 5 years in F&B managerial role

- Knowledge and experience in managing a Halal Outlet will be advantageous

- Service oriented and sales driven

- Excellent customer service skills and leadership skills

- Excellent interpersonal and communication skills

- Strong leader and team player

- Able to work under pressure

- Able to work shifts and on weekends and PHs

Business Development Manager Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Requirements and skills:

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field

We are seeking a motivated and detail-oriented Assistant Area Operations Manager to support the day-to-day operations within our organization. As an Assistant Area Operations Manager, you will play a crucial role in ensuring the efficient functioning of F&B operations, overseeing a team of employees, and assisting the Area Operations Manager in executing strategic initiatives. The ideal candidate will have strong leadership skills, an analytical mindset, and a passion for improving operational processes.

Key Responsibilities:

• Operational Support: Assist the Area Operations Manager in the oversight of daily operational activities to ensure smooth functioning of the group of F&B Outlets.
• Team Leadership: Lead and supervise a team of staff members, providing guidance, training, and support to achieve high performance and productivity.
• Process Optimization: Help in identifying inefficiencies and implementing process improvements to increase operational efficiency, reduce costs, and improve customer satisfaction.
• Performance Monitoring: Assist in tracking operational performance metrics, preparing reports, and analyzing data to ensure KPIs and objectives are met.
• Staff Management: Ensure that employees follow company policies and procedures, maintaining high standards of professionalism, safety, and quality.
• Inventory and Resource Management: Support inventory control efforts and manage resources (equipment, tools, etc.) to maintain operational continuity.
• Compliance and Safety: Ensure adherence to all regulatory, safety, and compliance standards across all operational activities.
• Project Coordination: Help coordinate and implement new initiatives, projects, or processes under the direction of the Area Operations Manager.
• Customer Service: Address any operational issues that arise, ensuring customer concerns are addressed promptly and that service levels remain high.
• Budgeting and Cost Control: Assist in managing the department's budget, ensuring costs are controlled and financial goals are met.
• Cross-functional Collaboration: Work closely with other departments (HR, Sales, Logistics, etc.) to ensure operational alignment and smooth coordination across teams.

Qualifications:

• Diploma in Business Administration, Operations Management, or a related field.
• Food Hygiene Audit and Halal Competency Certificates will be advantageous
• Proven experience in F&B operations or a related role (2+ years preferred).
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to identify operational issues and solve problems effectively.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with other operational management software such as POS .
• Ability to adapt to changing priorities and business needs.
• Strong organizational skills and attention to detail.

Job Description

• Industry/ Organization Type: IT/Telecommunications
• Position Title: Sales Account Manager
• Working Location: Macpherson
• Working Hours: 5 working days (Mon to Fri 8.30AM – 5.30PM)
• Salary Package: Basic Salary up to $4,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Build and sustain strong, long-lasting client relationships with a focus on client satisfaction and retention.
• Act as the primary point of contact for key accounts, addressing client inquiries, and ensuring their needs are met.
• Engage in regular communication with clients to anticipate future needs and identify new opportunities.
• Provide technical support to clients by participating in solution development, product demonstrations, and technical presentations.
• Collaborate with internal technical teams to resolve client issues and optimize product performance.
• Develop and implement strategic account plans to drive long-term business growth.
• Identify opportunities for expansion within existing accounts and execute strategies to increase revenue.
• Work closely with internal teams, including sales, technical, and customer service teams, to ensure a seamless customer experience
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Minimum Diploma in Business Administration or equivalent
• Has 1 year of experience with fibre optics or relevant products in the industry
• Prior experience with Structured Cabling/ELV is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71055 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!

Job Responsibilities:

CX Initiatives

• Liaise with relevant stakeholders on a series of CX improvement initiatives and subsequent deployments across various touchpoints
• Develop processes for CX implementation e.g. metrics reporting, service principles implementation
• Assist with the development and implementation of new and/or improved service delivery channels/ initiatives
• Assist in distilling learnings from the various insights reports and prototyping projects for the development of CX strategy, vision, framework and service principles
• Assist to track performance trends and monitor effectiveness of various CX-related interventions, monitor service level standards and to highlight areas that require resolutions (both in the short-term and long-term)
• Assist in tracking the implementation of the CX roadmap and propose areas that may require revisions

CX Training/ Recognition

• Work with internal stakeholders on the planning of the different types of CX training/ learning for various groups of staff, leaders and vendors
• Assist in the curriculum development of the different types of training programmes for staff, vendors and partners
• Perform periodic reviews of the training contents for the various types of training and assist to recommend revisions wherever necessary
• Monitor and identify best practices for internal learnings on CX and plan learning sessions to cross-share best practices
• Assist in establishing and monitoring of rewards and recognition programmes for CX efforts and achievements

CX Data-Driven Initiatives

• Work with IT Team on the integration of CX-related data sources and development of the dashboards for CX metrics monitoring by management and staff
• Coordinate and consolidate reports of customer experience across various touchpoints, and service metrics from omnichannel data points
• Conduct regular review of metrics to ensure they are relevant as business operations evolve, and metrics are captured at key `Moments of Truth’ for identified customer segments
• Track performance trends and monitor effectiveness of various interventions, monitor service level standards, and promptly highlight areas that require resolution

CX Forums, Administrative Duties & Others

• Plan, coordinate and organise meetings with internal stakeholders on CX discussions
• Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
• Organise client appreciation events to engage and foster stronger relationship with Client
• Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
• Assist and support in any other CXSE initiatives, when needed

Job Qualifications:

• At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
• Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

Are you passionate about driving cloud adoption and building lasting customer relationships? Join a dynamic team where you'll play a pivotal role in expanding the reach of a leading global provider of ICT infrastructure and smart devices

Responsibilities

• Proactively identify, qualify, and pursue new business opportunities within the target market
• Build and nurture strong, long-term relationships with key decision-makers at target accounts
• Develop and present compelling value propositions for cloud-based solutions, aligning with customer needs and business objectives
• Achieve and exceed sales targets, drive revenue growth, and contribute to overall business success
• Work closely with internal teams (e.g., solutions architects, engineers) and external partners to ensure successful project delivery
• Stay abreast of the latest cloud trends, competitive landscape, and market dynamics

Qualifications

• Bachelor's degree in Business, Computer Science, or a related field
• 3-5+ years of proven success in cloud sales, business development, or a related field within the ICT industry
• Strong understanding of cloud computing technologies (e.g., IaaS, PaaS, SaaS, public cloud providers) and their applications
• Experience in developing and executing go-to-market strategies for cloud-based solutions
• Excellent communication, presentation, and negotiation skills
• Strong analytical and problem-solving skills with a data-driven approach

Interested candidates, who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

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ABOUT THE POSITION:

The Members Services Manager (MSM) plays a key role in coordinating sales and services activities for Le Club FICOFI® Members, as well as providing essential support to the sales team. This role collaborates closely with Le Club FICOFI Advisors (LCFAs), Members Services Managers (MSMs) and other departments, delivering strong administrative support to drive revenue growth.

Reporting directly to the Head of Member Services in France, this role will initially encompass, but is not limited to, the following responsibilities :

MAIN FIELD OF RESPONSIBLITIES:

1. Sales coordination of Le Club FICOFI ® Members/Clients

• Data entry into database of prospective clients/Members, and management of database
• Collection of client or member’s data
• Creation and follow-up of clients or member’s files.
• Regular communication with clients/members or their assistants, under the direct control of Le Club FICOFI® Advisor.
• Information qualification: coordination of client or member’s requests and/or delegation to the appropriate internal services, in particular follow-up on and control of: Purchases; Sales; Deliveries; Logistics issues; Accounting.
• Follow-up on invoicing and chasing of payments on a regular basis.
• Le Club FICOFI® Events: follow-up on invitations, monitoring of attendance list, table plans preparation.
• Participation in local wine tasting events: welcoming Members on site.
• Hotel and restaurant bookings, and other service-oriented tasks relating to Le Club FICOFI® activities.
• Close contact and delivery follow-up with our local forwarding agent of any wine deliveries to be arranged to clients in restaurants or personal addresses, mainly in Southeast Asia.
• Launch and coordination of “group” activities for Members (e.g. group shipments from wine cellars, vineyard visits, etc).

2. Sales Assistance:

• Assistance to the Le Club FICOFI ® Advisors in the prospecting stage; sales correspondence, arranging meetings, sales and wine offers.
• Sales support with day-to-day customer follow-up, working closely to define the sales targets & to monitor regularly the business objectives.
• Follow up and analysis of client’s reports (relating to all activities for the account).
• File preparation for Le Club FICOFI ® Advisors as and when needed for clients’ meetings.
• Consolidation of operational activities and issues of the zone for weekly reporting to Head of Members Services Manager.

3. Participation in service development and process improvement:

• Contribution to the experience/knowledge sharing within the team.
• Operational processes update of new or existing guidelines.
• Be part of the Sales team in various working groups and/or projects within FICOFI group.

These duties require a perfect knowledge of:

• Possess in-depth knowledge of Customer Accounts within the assigned zones and provide support to the Membership Services Managers (MSMs) as needed.
• High-net-worth clients’ environment
• Le Club FICOFI activities & services
• Internal working processes, Company’s Information System, Communication & reporting tools.

Zones to cover:

Southeast Asia or any other zone whenever needed.

It is not an exhaustive list of all responsibilities, duties, or skills required, and the candidate may be required to perform other duties (that you are skilled to perform) as needed.

KEY SKILLS & QUALIFICATIONS:

Professional Experience: 3–5 years in high-net-worth client account management, in an international setting and ideally within luxury services.

Customer Focus and Adaptability: Demonstrates a high level of customer orientation and flexibility.

Attention to Detail and Organizational Skills: Meticulous, well-organized, and able to respond efficiently to high volumes or diverse flows of information and requests.

Communication and Teamwork: Strong communication skills with a positive, collaborative, people-centered approach to proactively support daily operations.

Analytical and Problem-Solving Skills: Possesses strong problem-solving and analytical capabilities.

Language Proficiency: Fluent in English and Chinese (additional advantage)

Personal Interests: An interest in fine wine.

Job Purpose

You are required to provide underwriting support for all product lines in New Business Underwriting (NBU).

The Job

• Underwrite new applications for Life, Accident and Health, disability income and long term care proposals
• Countersign and provide guidance to new joiners
• Provide underwriting advice & support for financial planners through e-booking, emails, phone calls and NBU counter
• Provide critical liaison and build strong business relationship between NBU and distribution channels
• Project management, e.g. reviewing underwriting guidelines, reviewing & streamlining work processes to support business operations
• Ensure all department KPIs are achieved
• Continuous Customer Engagement: to keep the financial planners updated on a continuous basis throughout the assessment of new business applications - through phone calls, emails and meetings (if required). This would include sharing details of the queries raised, possible options to expedite case closures and for postponed or declined cases. To ensure that we proactively engage with the financial planners and provide best in class customer service.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Degree with at least 5 years’ experience in underwriting Life, Accident and Health risks
• Non-degree holders who have relevant experience or certification in underwriting may be considered
• Good team player with strong analytical skills & ability to work under pressure
• Good interpersonal and communication skills
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Role

Direct the production, operations, supply, and delivery of farm-related products and services.

Direct all day-to-day operations in the production and operations department to ensure efficiency and performance in accordance with corporate objectives, strategy, and plans.

Lead, guide, evaluate, and develop Operational Excellence.

PERSON SPECIFICATION

Training and Education

Essential: Degree / Master in Engineering / Science / Business or STEM disciplines Desirable: PMP Certification, Prince2 Certification

Skills and Knowledge

Essential:

In-depth knowledge of operational management processes, methods, and tools

Commercially and financially astute

Ability to use project management tools and experience in an ERP system

Familiar with and able to use databases and systems like SAP or similar

Essential: Able to work closely with the farm operations in Johor Bahru

Mon to Fri: 8:30am to 5:30pm

Key Role Responsibilities

• Drive Business Development Operations Attend Tender site show rounds, prepare sales quotations/proposals and pitch presentations to potential clients

• Review tender opportunities via various media platforms and portals

• Meet and exceed sales revenue targets

• Maximise and deliver gross margins

• Collaborate with key account managers to identify new business opportunities and grow relationships that assist in revenue generation

• Manage client budget negotiations and supplier cost-savings efforts

• Provide leadership in developing and delivering competitive win strategies through RFPs and Bids

• Proactively identify trends in the Environmental Services and Integrated Facilities Management sectors, and possible opportunities or risks

• Drive Customer Service Operations Review customer needs to enhance service offerings and competitiveness

• Ensure successful customer retention through relationship development and maintenance, and addressing enquiries in a timely and professional manner

• Work with key account managers and company trainers to ensure that customer service levels meet or exceed the company’s standards and in accordance with contractual requirements

• Drive customer attraction and retention strategies to improve customer loyalty

• Drive Business Administration Operations Prepare monthly sales/tender reports

• Participate and present in monthly General Management Meeting for business development and operational excellence

• Working closely with other departments including, Operations, Human Resource, Finance, Procurement, Technology and Safety

Requirements

• Previous experience in a Sales role is essential

• Minimum Diploma Degree

• Proven record of revenue growth and profit achievement in an account management role

• Well organised with attention given to details and ability to handle multiple tasks

• Excellent communication and interpersonal skills

• Good presentation skills and negotiation skills

• Team player, passionate, self-motivated and results-driven

Mon to Fri 9am - 6pm

• Manage existing accounts expansion as well as open new markets in the regions

• Contribute to the growth of sales, build strategic partnerships with clients and drive sales strategy of the company

• Build strong network of clients, and hold key relationships with customers in the organization

• Responsible for delivering expected sales revenue target and profitability. Build strategic partnerships with clients and drive sales strategy of the company

Requirements

1. Required prior experience dealing in satellite/telecommunication equipment’s with regions exposure.

2. Good experience in managing partners and distributors

3. Frequent travelling involves to SEA regions

This is a 12 months contract role based in Singapore

This role will manage key partnerships programs across APAC and EMEA, and will collaborate with Music Label Partnerships and Content Marketing teams to ensure coordinated and best-in-class program opportunities for our partners.

Responsibilities:

• Partner with Music Labels Partnerships teams to ensure a comprehensive music strategy that supports our efforts to connect the global community with company
• Drive communication, education, data management, performance and reporting across partnerships programs
• Remain as a source of insights as it pertains to the development and performance of programs
• Elaborate case studies and other education materials to support internal and external parties
• Support the Strategic Partnerships Managers in the planning, execution and measurement of the programs with local and regional labels in APAC and EMEA

Minimum Qualifications:

• 5+ years of experience in the music industry, including in a program management, project management, partner management, operations or equivalent function
• BA/BS degree in marketing, communication, cultural management
• Experience in music partnerships and program management for global organizations
• Experience in commercial leadership with business development and operational experience with technology companies
• Experience with digital business models and technology
• Music industry experience, including understanding of web and mobile technologies impact on content distribution globally

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing growth strategies and plans

• Managing and retaining relationships with existing clients

• Increasing client base

• Having an in-depth knowledge of business products and value proposition

• Writing business proposals

• Negotiating with stakeholders

• Identifying and mapping business strengths and customer needs

• Researching business opportunities and viable income streams

• Following industry trends locally and internationally

• Drafting and reviewing contracts

• Reporting on successes and areas needing improvements

• Contacting potential clients to establish rapport and arrange meetings.

• Planning and overseeing new marketing initiatives.

• Researching organizations and individuals to find new opportunities.

• Increasing the value of current customers while attracting new ones.

• Finding and developing new markets and improving sales.

• Attending conferences, meetings, and industry events.

• Developing quotes and proposals for clients.

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

• Proven working experience as a business development manager, sales executive or a

• relevant role

• Experience in sales, marketing or related fields.

• Strong communication skills and IT fluency.

• Ability to manage multi-task.

• Excellent organizational skills.

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

• Proficient in Word, Excel, Outlook, and PowerPoint.

• Comfortable using a computer for various tasks.

• Time management and planning skills

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

DIGITAL PRODUCT MANAGER Job description

Product managers play a key role in ensuring that food and beverage products are not only delicious, but also safe, compliant, and meet the needs and preferences of consumers.

Product managers in this industry must keep a pulse on the latest market trends, regulatory requirements, and consumer preferences in order to develop products that meet and exceed customer expectations.

Finally, understanding consumer preferences and demands is critical for product managers in the food and beverage industry. Consumers today are more health-conscious and environmentally aware than ever before, and they expect the products they buy to reflect these values.

Duties and Responsibilities

• identifying the key market segments and trends that are driving growth and innovation

• stay up-to-date with the ever-changing regulatory landscape. With the rise of food safety concerns and the increasing demand for transparency

• compliance with food safety regulations is more important than ever

• Meeting with the sales and marketing team to discuss digital marketing strategies.

• Designing and implementing online marketing strategies across all digital platforms.

• Managing the company’s social media platform and web advertising.

• Developing social media strategies.

• Identifying the latest trends and technology within the industry.

• Assessing the online user experience and developing strategies

• Maintaining customer communications with weekly reports, news articles, and industry guides.

• Monitoring and maintaining the media budget.

• Preparing and presenting digital marketing reports.

Requirements and Qualifications

• In-depth knowledge of F&B related products.

• Experience with social media networking and advertising.

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

We are seeking a highly motivated and experienced Assistant HR Manager to join our dynamic team. In this role, you will play a vital part in supporting the HR department in various functions, ensuring smooth operations and contributing to a positive and productive work environment.

Key Responsibilities:

• Manage day-to-day administrative tasks, including maintaining office supplies, coordinating office maintenance, and supporting general office operations.
• Accurate and timely processing of payroll for both office staff and ship crew, ensuring compliance with relevant regulations and company policies.
• Develop and manage a comprehensive performance appraisal system to facilitate employee growth and development.
• Contribute to the development, implementation, and review of HR policies and procedures to align with industry best practices and legal requirements.
• Manage the full recruitment cycle, from sourcing and interviewing candidates to onboarding new hires. Conduct exit interviews and manage employee offboarding processes.
• Organize company events and initiatives to foster a positive and engaging work environment.
• Handle employee feedback, address concerns, and resolve workplace issues effectively and professionally.
• Attend meetings, take minutes, and distribute them to relevant stakeholders.
• Develop and implement workflow charts to optimize processes within departments and across the company.

Qualifications:

• Bachelor's Degree in Human Resources Management or a related field.
• Minimum 3 years of proven experience as an Assistant HR Manager or in a similar HR role, preferably in the maritime industry.
• Strong knowledge of Singapore's employment laws and regulations.
• Proficient in payroll processing and HR systems.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
• In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
• Generate daily, weekly and monthly Operational Health reports to Head of Operations
• To do planning, forecasting, implementing and monitoring of assigned campaigns
• Ensures all standards and procedures are followed and maintained
• Liaise with clients whenever necessary to align campaign-related issues
• Collate and send monthly campaign performance reports to clients and Agape management
• Collate and present relevant weekly operational health data to Head of Operations and provide suggestions to address operational gaps as well as forecasted load.
• Responsible for approving annual leaves of respective CSOs and Team Leaders
• Prepare and conduct daily huddles to cascade timely information to all CSOs
• Attend ad-hoc Train the Trainer sessions whenever new campaigns are onboarded and must be able to transfer relevant information to CSOs via product training sessions
• Other ad hoc duties as assigned.

Requirements

• Min. Diploma holder with at least 3 years of relevant experience.
• At least 3 years of proven experience in people management, customer relationship management and project management.
• Ability to effectively communicate and engage with senior leadership, peers, staff, customers and other stakeholders.
• Good knowledge of Contact Centre Management tools and technology.

BUSINESS DEVELOPMENT MANAGER Job description

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Duties and Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Requirements and Qualifications

• Experience in customer support is a plus

• Market knowledge

• Good negotiation skills

• Time management and planning skills

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

We are seeking an experienced and dynamic Project Sales Manager (Cybersecurity) to join our team. In this role, you will be responsible for driving sales growth within the cybersecurity domain by managing the entire sales lifecycle, from lead generation to the successful closure of projects. You will leverage your deep understanding of cybersecurity technologies and trends to engage with potential clients, understand their needs, and deliver tailored solutions. The ideal candidate will have a proven track record in technical sales, strong project management skills, and a deep knowledge of cybersecurity solutions.

Key Responsibilities:
• Sales Leadership: Lead the sales strategy for cybersecurity solutions, identifying new business opportunities, generating leads, and nurturing relationships with key decision-makers in potential client organizations.
• Client Engagement: Collaborate with clients to understand their cybersecurity challenges and requirements. Offer tailored cybersecurity solutions that meet their business needs and security objectives.
• Project Management: Oversee the delivery of cybersecurity projects, ensuring projects are executed according to agreed timelines, budgets, and scope. Serve as the primary point of contact between clients and internal teams to ensure seamless communication and project success.
• Proposal and Solution Development: Develop compelling proposals, RFP responses, and presentations that align cybersecurity solutions with the client’s objectives. Work closely with technical teams to ensure accurate solution design and scope definition.
• Revenue Generation: Meet and exceed sales targets through a mix of direct sales and project-based engagements.

Qualifications & Skills:
• Experience: Minimum of 3 years in sales, with at least 2 years of experience in cybersecurity or a related technical field. Experience in selling complex IT or security solutions is strongly preferred.
• Cybersecurity Knowledge: Strong understanding of cybersecurity technologies, frameworks, and best practices (e.g., firewall, endpoint security, cloud security, vulnerability management, risk assessment, etc.).
• Sales Skills: Proven track record of achieving sales targets, driving new business, and managing long sales cycles in a technical environment.
• Project Management: Experience managing projects from inception to completion, including timeline management, client communications, and delivering solutions on time and within budget.
• Certifications (Optional but Preferred): CISSP, CISM, CompTIA Security+, or other relevant cybersecurity certifications.
• Education: Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field.