Senior Facilities Management Lead - ASEAN excluding Philippines)

Work Dynamics - Integrated Facilities Management

Responsibilities

• Provide superior customer service to meet on-site client’s expectations – Leads customers and stakeholders engagements
• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with internal and external stakeholders ensuring process compliance, accurate and timely reporting, and resolution of critical issues
• Provide overall facility services in accordance with account’s standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local state regulations that pertain to the operating of facilities

People Management

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans - Involved in compensation planning process
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
• Maintain an effective command for overall management of staff as per the organizational chart

Procurement & Vendor Management

• Performs key role in the management of all contractors for the whole of Singapore to ensure they perform to the required standards (including inspection of vendors’ works and liaising/coordinating site works
• Handles procurement of vendors and services as required from sourcing to awarding

Finance Management

• Raises purchase requests and processes invoices
• Handles and monitors site budgets
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• Ensure prompt and accurate management of purchase orders in JDE and Coupa

MAC Implementation, Occupancy Monitoring, and Headcount Tracking

• Key support in office launches, move planning and implementation including stakeholder’s engagement, internal liaison, and vendor coordination
• Monitors space occupancy and headcount
• Implements agile workspace approach

Site Operations Management

• Assist in the implementation of best practices especially in terms of operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Leads and handles moves from planning to execution until post-move support
• Seek ways to constantly reduce costs and improve operational standards
• Maintain premises in neat and good working condition at all times

Risk Management

• Assist in the implementation and management of property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Ensure to consistently achieve Key Performance Indicators and Service Level Agreement targets
• Knowledge of the KPI and SLA, and reporting metrics
• Flag any process or service achieving low KPI or any deviation from SLAs

Service Delivery and Program Management

• Leads the team in providing requirements from the Program Management Team
• Coordinate with Program Management Team for needed support in various initiatives

Facilities Manager

Work Dynamics - Integrated Facilities Management

We are seeking an experienced Facilities Manager to oversee the operations and maintenance of our client's campus. The ideal candidate will have a strong background in both hard and soft services management, excellent client communication skills, and proficiency in data analysis and reporting.

Key Responsibilities:

Campus Management:

• Oversee daily operations of the client's campus facilities
• Ensure all buildings and systems are functioning optimally

Health and Safety Compliance:

• Ensure all operations comply with relevant health and safety regulations
• Conduct regular safety audits and implement improvements as needed
• Conduct risk assessments and incident investigations
• Develop and maintain emergency response plans and procedures

Hard Services Management:

• Manage mechanical, electrical, plumbing, and other building systems
• Develop and implement preventive maintenance programs
• Manage repair and renovation projects as needed

Soft Services Management:

• Oversee cleaning and janitorial services
• Manage security operations and access control systems
• Coordinate landscaping and grounds maintenance
• Supervise reception and mail room services
• Manage projects and moves

Client Reporting:

• Prepare and present regular reports on facility performance metrics
• Conduct client meetings to discuss campus needs and improvements
• Respond promptly to client inquiries and concerns

Data Analysis:

• Collect and analyze data on energy consumption, maintenance costs, service levels, and other key performance indicators
• Use data insights to optimize facility operations and reduce costs

Budget Management:

• Develop and manage annual operating and capital budgets for both hard and soft services
• Track expenses and identify cost-saving opportunities

Team Leadership:

• Supervise and train facilities staff, including both in-house and outsourced service providers
• Ensure compliance with safety regulations and company policies
• Foster a culture of customer service excellence among all facility staff

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field
• 7+ years of experience in facilities management, with demonstrated expertise in both hard and soft services
• Strong knowledge of building systems, soft services management, and service level agreements
• Excellent analytical and problem-solving skills
• Proficiency in data analysis and reporting tools
• Strong communication and client relationship management skills
• Experience in managing diverse teams and service providers
• Knowledge of relevant health, safety, and environmental regulations

This role requires a versatile professional who can effectively manage both the technical aspects of hard services and the people-oriented aspects of soft services. The ideal candidate will be able to balance operational excellence with customer satisfaction, ensuring the efficient and comfortable operation of the campus while meeting the client's needs and expectations.

Job Description

Responsibilities:

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees and key stakeholders
• Embed in the FM team a culture of empowerment, engagement and fulfilment.
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly/annual calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organizing memorable events that exceed client expectations
• Propose ideas to improve event and service quality
• Events reporting and customer feedback survey
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with clients, team and vendors
• Develop and manage the vendor network

Procurement & Vendor Support

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of consumables and services as required
• Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
• Evaluate vendor performance and adherence to service level agreements.
• Monitor and manage vendor invoices, track expenses, and maintain budgetary control.

Risk Management

• Assist in the event risk management program
• Participate in the disaster recovery and business continuity plans as required
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies. Achieve Key Performance Indicators and Service Level Agreement targets.

Compliance and Safety:

• Ensure compliance with relevant regulations, codes, and guidelines for any technical systems.
• Conduct inspections and audits to identify potential hazards and ensure adherence to safety standards.
• Collaborate with appropriate stakeholders to develop and implement emergency response plans and procedures.
• Provide guidance and support for safety training initiatives to promote a culture of safety and awareness.

Budgeting and Reporting:

• Assist in the development and management of the facilities budget.
• Analyze budget variances and recommend cost-saving measures.
• Prepare regular reports on technical operations, maintenance activities, and budgetary spending.
• Maintain accurate records of maintenance activities, equipment, pantry inventory, and warranty information.

Receptionist

Work Dynamics - Integrated Facilities Management

We are seeking a professional and versatile Front of House Receptionist to manage our reception area, switchboard services, and meeting room operations. The ideal candidate will provide exceptional customer service, ensure smooth front office operations, and maintain a welcoming environment for staff and visitors.

Key Responsibilities:

Reception Management:

• Greet and welcome all visitors professionally
• Manage visitor induction, including safety procedures and building information
• Issue and manage security passes and visitor belongings
• Coordinate with hosts for visitor arrivals
• Arrange transportation for visitors and staff
• Maintain a clean and tidy reception area
• Provide information on site facilities and local amenities

Switchboard Operations:

• Answer and route calls promptly and professionally
• Manage general email inquiries
• Handle press inquiries and difficult callers appropriately
• Ensure data protection and information security

Meeting Room Services:

• Manage room bookings using Microsoft Room Finder
• Support meeting/event setup and maintenance
• Provide first-line technical support for AV equipment
• Monitor and report on room utilization

Helpdesk Services:

• Manage all service-related inquiries and requests
• Operate helpdesk system for logging and processing work orders
• Route and track work orders to ensure timely completion
• Communicate clearly with end-users throughout the service process
• Monitor service level agreements (SLAs) and escalate as needed
• Participate in ongoing training to improve customer support skills

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Security and Compliance:

• Adhere to site security protocols and visitor policies
• Manage "Dawn Raid" procedures and unplanned regulatory visits
• Coordinate with security for additional or after-hours assistance

Administrative Support:

• Manage office supplies for reception and meeting rooms
• Update information packs and notice boards
• Assist with basic office tasks as needed

Reporting and Continuous Improvement:

• Record daily visitor numbers and provide utilization statistics
• Participate in ongoing training and quality improvement initiatives

Qualifications:

• High school diploma or equivalent; associate's degree preferred
• 2-3 years of experience in a receptionist or similar customer service role
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and facility management software
• Experience with multi-line phone systems and AV equipment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Customer-oriented with a positive attitude
• Basic understanding of health and safety regulations

The ideal candidate will be a highly organized and customer-focused professional capable of managing diverse front office responsibilities while maintaining a welcoming and efficient environment for all visitors and staff.

Facility and Experience Lead

Work Dynamics - Integrated Facilities Management

We are seeking a dynamic Facilities and Experience Lead to oversee and optimize our workplace operations. This role is responsible for managing events, soft services, security and mailroom operations to create an exceptional work environment while ensuring efficient facility management.

Key Responsibilities:

Events and Meeting Room Management:

• Manage event logistics, budgets, and vendor relationships
• Ensure seamless event delivery and positive attendee experiences
• Oversee room booking systems and ensure proper equipment maintenance
• Optimize room utilization and user experience

Soft Services Management:

• Manage cleaning, landscaping, pest control, and waste management services
• Ensure high standards of cleanliness and maintenance across the facility
• Oversee catering and vending services

Hard Services Management:

• Support preventive maintenance programs
• Support repair and replacement works as needed

Security Operations:

• Oversee security personnel and systems to maintain a safe environment
• Manage access control systems and security protocols
• Develop and implement emergency response procedures

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Vendor Management:

• Ensure all contractors meet required standards and SLAs
• Develop and manage budgets for all supervised areas
• Identify cost-saving opportunities while maintaining service quality

Health and Safety Compliance:

• Ensure all operations comply with relevant health and safety regulations
• Conduct regular safety audits and implement improvements as needed

Reporting and Continuous Improvement:

• Produce regular reports on facilities performance and user satisfaction
• Implement strategies for ongoing service enhancement

Qualifications:

• Bachelor's degree in Facilities Management, Hospitality, or related field
• 5+ years of experience in facilities management or similar role
• Strong knowledge of facility operations and service delivery
• Proficiency in facilities management software and MS Office suite
• Outstanding communication and customer service skills
• Experience in vendor management and contract negotiation
• Knowledge of relevant health, safety, and environmental regulations

The ideal candidate will be a proactive leader with strong attention to detail, capable of managing multiple priorities while focusing on creating an exceptional workplace experience. They should excel at balancing operational efficiency with user satisfaction across all areas of responsibility.

We are looking for a Regional Account HSSE Lead for one of our prestige investment bank clients.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

As a business of around 40,000 people in more than 80 countries, with many more contractors and vendors working under our direction, JLL’s Work Dynamics business has substantial and diverse HSE responsibilities and obligations. These apply in our own workplaces and in the portfolio of client space we manage.

JLL takes these responsibilities seriously. In 2018, we launched our global sustainability leadership ambition, Building a Better Tomorrow, a core part of our corporate strategy. HSE is an intrinsic part of Building a Better Tomorrow, with explicit safety goals built into the global sustainability targets.

We employ more than 400 HSE specialists across our Work Dynamics business. Our primary areas of safety focus are in our Facilities Management and Project & Development Services. Until now, our HSE management has been built around local and regional structures. However, with the increasing globalization of our client base, we are now seeking to centralize our HSSE teams and create a strong HSSE platform, to provide strategic and operational direction for our HSSE performance and drive the global consistency and excellence our clients and shareholders demand and our people deserve.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The role is responsible for delivering the compliance and health & safety scope within JLL’s overall scope of service to our Client for a portfolio of corporate real estate and colocation data centres.

This role’s responsibilities include developing the compliance platform, evaluating all current and new compliance regulations, reviewing company processes, and leading training sessions

The Regional Account HSSE Lead will be responsible for implementing and managing HSSE for one of the JLL’s WD Client accounts. The most important objective of this role will be ensuring that our clients, our employees and sub-contractors return home safely at the end of their working day.

The role is highly visible, and the work is fast-paced. The successful candidate must ensure that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. They must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution.

As a member of the WD HSSE team they will support the implementation of the JLL HSSE strategy, and the role reports directly to the Regional Operations Director

Other key stakeholders include the account leads for regional Operations leads, account country leads, Engineering, Risk & Compliance, Finance, HR, Projects and Client Corporate Real Estate Team leads.

What this job involves

Performance

• Implement JLL WD HSSE strategic objectives and bring them to life for the account , ensuring effective operational relevance.
• Driving implementation of a property compliance platform, focussed on essential statutory requirements & safety compliance requirements, that provides a real time status across the portfolio
• Direct, prepare, and/or monitor monthly, quarterly, and annual reporting requirements.
• Work with 3rd party compliance consultants to develop statutory requirements applicable for the portfolio and perform quality assurance checks of the compliances in place
• Coordinate building inspections to verify compliance status
• Developing tools and resources for the account team to use to ensure compliances are always maintained
• Direct review of tenant certifications/re-certifications and all related paperwork.
• Direct review of periodic and prompt audit response to regulatory agencies and auditors.
• Maintain up to date knowledge of all legislation and regulations for the portfolio
• Ensure construction through to operational building compliance requirements have been achieved and secure documentation
• Manage and reduce operational risks across the account by providing guidance and advice on health and safety risk management at all levels.
• Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy.
• Ensure a continued working knowledge of relevant current legislation
• Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks.
• Ensure building related risk assessments are in place in line with legal requirements and Client Risk Control Standards
• Manage account for incident and accident investigations
• Organize, implement, and maintain an effective account HSSE communication plan
• Develop health & safety plan that focuses on metrics, people and processes for the delivery of the facilities management and engineering services
• Point of contact for health and safety matters and incidents
• Demonstrating innovative thinking and proactive management in bringing new ideas and solutions to the client, and ensuring they are rolled out effectively.
• Providing strategic direction and guidance on ways to enhance and expand service delivery to the client.
• Ensuring that all activities under our operational control are conducted and operated in accordance with relevant legislation and/or guidelines. Additionally, the Regional compliance & Health & safety manager shall periodically monitor risks that may be outside of operational control to ensure that risks are under adequate control.

Leadership

• Foster a Culture of Safety across the account
• Lead, manage and develop the account regional HSSE teams maintaining an appropriate structure to ensure operational HSSE management.
• Support account HSSE team members in developing relationships with key internal and external HSSE stakeholders.
• Proactively develop and manage client relationships ensuring expected service levels are achieved
• Deliver an exceptional quality of service to client, as reflected by client feedback.
• Establish effective relationships and work co-operatively with the Account Teams, client's organizations, and 3rd party vendors, consultancies
• Contribute to the WD HSSE programme as part of the global HSSE leadership team
• Ensure 3rd party vendors maintain compliance with JLL WD and client's HSSE Standards at all times.

Standards

• Oversee the implementation and maintenance of JLL Global HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLL’s HSE aspirations
• Identify and align JLL HSSE practices to client's HSSE standards and requirements
• Drive the development of best practice HSE training programs and resources.
• Implement HSE strategy and operating protocols for the safety performance of JLL’s contractors and supply chain vendors.
• Oversee the successful delivery of HSSE regulatory responsibilities and best practices globally to secure regulatory compliance, including management of change related to new and revised legislation.
• Oversee the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards.

To apply you need to be / have:

The Candidate

Experience

A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client. An engaging people manager who thrives on inspiring and developing their team. Proactive with a keen eye for detail and the ability to balance multiple priorities. Possess a can-do attitude with proven ability to build and maintain relationships. A strategic thinker who can deal with ambiguity and solve complex problems effectively.

• Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSE regulatory environment in major markets, Skills derived in a consulting, business development, solutions development, technical delivery, or client relationship management role are also highly regarded.
• Experience with banks is good to have, not a must
• Experience with India and BPO set-ups
• Experience with fire life safety systems and engineering
• Ability to lead a matrix organization
• A minimum 10 years HSSE management experience within Operational Management systems and working with corporate clients.
• Appropriate recognized Professional HSSE qualifications and memberships
• Management system development, implementation and auditing experience;
• Experience of managing a, multi-cultural team of HSSE professionals.
• Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio.
• Significant practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes.
• An agile approach to leadership and stakeholder management – able to operate effectively in a matrix structure.
• A strong orientation to goals and measurable results.
• Excellent communication skills to appropriately coach and educate at all levels of the account.

Other Personal Characteristics

• Positive, proactive, energetic approach to safety management.
• Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts.
• Influencing/negotiation skills with the ability to adopt different styles depending on the circumstances.
• Knowledge and understanding of Internationally recognized HSSE Management systems.
• Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 91,000 as of March 31, 2019 JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Our unique culture has been recognized by industry experts and our peers. We are:

• World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
• America’s 100 Most Trustworthy Companies from Forbes magazine
• #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years
• A LinkedIn "Top Company: Where the World Wants to Work Now"
• A Working Mother “Top 100” company
• A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong

For further information, visit www.jll.com.

Facilities Finance Administrator

Work Dynamics - Integrated Facilities Management

We are seeking a detail-oriented Facilities Finance Administrator to support our facilities management team with financial processes, budgeting, and reporting. The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage multiple financial tasks efficiently.

Key Responsibilities:

Financial Processing:

• Process invoices and expense reports for facilities-related costs
• Reconcile accounts and resolve discrepancies
• Manage purchase orders and track spending against budgets
• Assist with month-end and year-end financial closing processes

Budgeting and Forecasting:

• Support the development of annual facilities budgets
• Assist in creating financial forecasts and projections
• Track actual spending against budgeted amounts
• Identify and report on budget variances

Reporting and Analysis:

• Prepare regular financial reports for facilities management
• Analyze financial data to identify trends and opportunities for cost savings
• Create ad-hoc reports as requested by management
• Maintain accurate financial records and documentation

Vendor Management:

• Process vendor payments and manage vendor relationships
• Maintain vendor contracts and ensure compliance with financial terms
• Assist in negotiating prices and terms with suppliers

Cost Control:

• Implement and maintain cost control measures
• Identify areas for potential cost savings and efficiency improvements
• Support initiatives to optimize facilities-related expenses

Compliance and Auditing:

• Ensure compliance with company financial policies and procedures
• Assist with internal and external audits related to facilities finances
• Maintain accurate and up-to-date financial documentation

System Management:

• Manage financial data in facilities management and accounting systems
• Ensure data accuracy and integrity across all systems
• Assist in implementing and improving financial processes and systems

Qualifications:

• Diploma in Finance, Accounting, or related field
• 2-4 years of experience in financial administration, preferably in facilities management
• Strong proficiency in Microsoft Excel and financial management software
• Knowledge of accounting principles and financial reporting
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Good communication skills, both written and verbal
• Ability to manage multiple tasks and meet deadlines
• Understanding of facilities management processes (preferred)
• Experience with ERP systems (e.g., SAP, Oracle, Tradeshift) is a plus

The ideal candidate will be a highly organized and analytical professional with a strong financial background. They should be comfortable working with numbers, have excellent problem-solving skills, and be able to communicate financial information effectively to non-financial stakeholders in the facilities management team.

Receptionist

Work Dynamics - Integrated Facilities Management

We are seeking a professional and versatile Front of House Receptionist to manage our reception area, switchboard services, and meeting room operations. The ideal candidate will provide exceptional customer service, ensure smooth front office operations, and maintain a welcoming environment for staff and visitors.

Key Responsibilities:

Reception Management:

• Greet and welcome all visitors professionally
• Manage visitor induction, including safety procedures and building information
• Issue and manage security passes and visitor belongings
• Coordinate with hosts for visitor arrivals
• Arrange transportation for visitors and staff
• Maintain a clean and tidy reception area
• Provide information on site facilities and local amenities

Switchboard Operations:

• Answer and route calls promptly and professionally
• Manage general email inquiries
• Handle press inquiries and difficult callers appropriately
• Ensure data protection and information security

Meeting Room Services:

• Manage room bookings using Microsoft Room Finder
• Support meeting/event setup and maintenance
• Provide first-line technical support for AV equipment
• Monitor and report on room utilization

Helpdesk Services:

• Manage all service-related inquiries and requests
• Operate helpdesk system for logging and processing work orders
• Route and track work orders to ensure timely completion
• Communicate clearly with end-users throughout the service process
• Monitor service level agreements (SLAs) and escalate as needed
• Participate in ongoing training to improve customer support skills

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Security and Compliance:

• Adhere to site security protocols and visitor policies
• Manage "Dawn Raid" procedures and unplanned regulatory visits
• Coordinate with security for additional or after-hours assistance

Administrative Support:

• Manage office supplies for reception and meeting rooms
• Update information packs and notice boards
• Assist with basic office tasks as needed

Reporting and Continuous Improvement:

• Record daily visitor numbers and provide utilization statistics
• Participate in ongoing training and quality improvement initiatives

Qualifications:

• High school diploma or equivalent; associate's degree preferred
• 2-3 years of experience in a receptionist or similar customer service role
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and facility management software
• Experience with multi-line phone systems and AV equipment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Customer-oriented with a positive attitude
• Basic understanding of health and safety regulations

The ideal candidate will be a highly organized and customer-focused professional capable of managing diverse front office responsibilities while maintaining a welcoming and efficient environment for all visitors and staff.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management (Singapore/APAC)

What this job involves:

Providing onsite support

You will be the upper facilities management’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.

Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing support including event management, basic housekeeping, office supplies and pantry services. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures, and comply with the firm’s guidelines and strategies.

Sound like you? To apply you need to be:

Experienced

At minimum, you have a Bachelor’s degree in facilities management, building, business or other related field and/or 3-4 years’ experience in facilities, property management, hospitality or related field. You have experience working in fast paced rapidly changing environment and possess good knowledge and understanding of the following:

• Critical facilities
• Local occupational health and safety requirements
• Vendor management for specialized services
• Basic technical aspects of property (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Commercial contracts (as well as proven capacity to interpret them)

Capable

You are equipped with excellent planning & organizational skills in prioritizing work and meeting tight deadlines You have a proven ability to manage multiple and complex operational matters on a daily basis. You are analytical and demonstrate the capacity to deal with ambiguity. You effectively provide long term solutions to complex problems by employing quantitative and holistic approaches.

People Person

You are able to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements. Internally, you are an effective leader who provides good training and promote open, constructive and collaborative relationships at all levels of staffs across the region.

Inspiring

You have a passion for quality and an eye for detail to make sure the best delivery of services. You are able to effectively deal with stressful situations as well as adapt to rapidly changing situations. You focus on meeting performance targets and can work well with others in the process. You are open to new ideas and willing to challenge status quo in initiating and following through with improvement initiatives. People describe you as a self-motivated individual who is confident, energetic and exhibits honesty & trustworthiness.

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Job Descriptions:

· Manage the day-to-day site operations, deal with site technical & design issues, communicate & liaise with Clients, Architects, Consultants, Developers & key stakeholders of project from beginning to till final completion of project.

· Manage and coordinate all aspects of assigned projects from start to finish, ensuring that projects are smooth in operation and completing on time, within budget, good quality and to the satisfaction of clients.

· Develop and maintain project documentation, including project plans, progress reports, and other project-related documentation.

· Attend all required project meetings with consultants and clients, including necessary follow-ups and ensuring that project goals and objectives are met.

· Setting up site meeting with subcontractors, internal team members, and project related vendors to ensure effective progress of project.

· Identify project risks and develop and implement risk mitigation strategies.

· To protect company’s interest, minimizing company’s liability and risks exposure in the operation of projects on-site.

· Promote strong safety culture to construction project team and ensure site safety measures are always in place.

· Evaluation of Monthly Progressive Claim to Consultants & Client.

· Verify and approve periodical assessment of progress claims of sub-contractors/suppliers with the Project QS/Purchaser till the settlement of final account.

· Provide leadership and guidance to project team members, including subcontractors and vendors.

· Report to Project Directors & Senior Project Managers and to take responsibility on any other roles or tasks assigned from time to time.

Job requirements:

· Strong technical knowledge and problem-solving skills.

· Good experience in managing and completing high end residential house projects (i.e. Good Class Bungalow or Bungalow grade) is strongly required.

· Strong organizational and project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

· Proficiency with project management software and tools (i.e. autocad, MS Office & Project, etc).

· Able to station at work in project sites and travel to meeting venues as required.

· Minimum 5 years of project management experience in building/civil construction projects including interior design and construction industry.

· Good leadership and people management skills.

· A commitment to quality, safety, and customer satisfaction

Description :

• To prepare and submit materials and shop drawings to consultants for approval.
• To control and coordinate M&E Works on site
• To resolve site matters with regards to M&E services
• To manage sub-contractors works and progress of works
• To liaise with authorities for the commission of work

Requirements:

• Passed M&E coordination course.
• Possess at least 2-3 years of relevant working experience in M&E industry
• Proficiency in Microsoft office (Word & Excel), Microsoft Project and Autocad.

Description :

• To prepare and submit materials and shop drawings to consultants for approval.
• To control and coordinate M&E Works on site
• To resolve site matters with regards to M&E services
• To manage sub-contractors works and progress of works
• To liaise with authorities for the commission of work

Requirements:

• Passed M&E coordination course.
• Possess at least 4 years of relevant working experience in M&E industry
• Proficiency in Microsoft office (Word & Excel), Microsoft Project and Autocad.

JOB DESCRIPTION

To perform any clerical duties such as typing, photo-stating and filing assigned by the client.

To assist in the purchase of construction materials.

To assist in the preparation of ISO.

Requirements:

Candidate must possess at least O Level

At least 3 Year(s) of working experience in the related field is required for this position.

JOB DESCRIPTION :

•Assist in BIM coordination offsite and onsite implementation.

•To produce effective model to meet site needs

•Produce the details shop drawing through the BIM model for site implementation.

Requirements:

•Diploma

•At least 2 years working experience in coordinate discipline of Architectural, Structural or M&E.

•Have good knowledge for Architectural, Structural or M&E and proficiency of multiple software platforms (Revit, Navisworks)

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Bachelor's degree

Min 3-4 years’ experience

Job Description

· Report to Project Manager, oversee the implementation of construction works and be responsible for coordinating with consultants and subcontractors on structural works/drawings to ensure timely completion and quality standards of the project.

· Overall in charge on Structural Coordinated Drawing Production (Concrete Body Plan), material and method statement submission, ensure accuracy and timely submission as per master program.

· Review and submit shop-drawings, RFI,RFA,MOS,MAS and etc.

· Ensure implementation of sustainable engineering procedures and guidelines.

· Effective communication and coordination between project participants.

· Lead structural coordination meeting, and prepare relevant meeting minutes.

· Liaise with clients, consultants, relevant authorities, and sub-contractors on Structural issues.

· In charge on B-score and C-score documentation.

· Handle any other ad-hoc duties and tasks assigned.

Requirements

· Degree in Civil/Structural Engineering or its equivalent.

· Minimum 3 years of relevant working experience in the construction industry.

· Excellent team spirit, good interpersonal skills, and “can-do” attitude.

· Relevant experience would be an added advantage.

· Proficient in Microsoft Office and Project Scheduling Software.

· Knowledge in BIM (revit) / VDC software is added advantage.

· Experience in B-score, C-score, and CSC Documentation is added advantage.

Job Description

· Report to Project Manager, oversee the implementation of construction works and be responsible for coordinating with consultants and subcontractors on structural works/drawings to ensure timely completion and quality standards of the project.

· Overall in charge on Structural Coordinated Drawing Production (Concrete Body Plan), material and method statement submission, ensure accuracy and timely submission as per master program.

· Review and submit shop-drawings, RFI,RFA,MOS,MAS and etc.

· Ensure implementation of sustainable engineering procedures and guidelines.

· Effective communication and coordination between project participants.

· Lead structural coordination meeting, and prepare relevant meeting minutes.

· Liaise with clients, consultants, relevant authorities, and sub-contractors on Structural issues.

· In charge on B-score and C-score documentation.

· Handle any other ad-hoc duties and tasks assigned.

Requirements

· Degree in Civil/Structural Engineering or its equivalent.

· Minimum 3 years of relevant working experience in the construction industry.

· Excellent team spirit, good interpersonal skills, and “can-do” attitude.

· Relevant experience would be an added advantage.

· Proficient in Microsoft Office and Project Scheduling Software.

· Knowledge in BIM (revit) / VDC software is added advantage.

· Experience in B-score, C-score, and CSC Documentation is added advantage.

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Civil Engineer preferably registered with PE Board

Min 3-4 years’ experience

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Bachelor's degree

Min 3-4 years’ experience

Job Description

· Report to Project Manager, oversee the implementation of construction works and be responsible for coordinating with consultants and subcontractors on structural works/drawings to ensure timely completion and quality standards of the project.

· Overall in charge on Structural Coordinated Drawing Production (Concrete Body Plan), material and method statement submission, ensure accuracy and timely submission as per master program.

· Review and submit shop-drawings, RFI,RFA,MOS,MAS and etc.

· Ensure implementation of sustainable engineering procedures and guidelines.

· Effective communication and coordination between project participants.

· Lead structural coordination meeting, and prepare relevant meeting minutes.

· Liaise with clients, consultants, relevant authorities, and sub-contractors on Structural issues.

· In charge on B-score and C-score documentation.

· Handle any other ad-hoc duties and tasks assigned.

Requirements

· Degree in Civil/Structural Engineering or its equivalent.

· Minimum 3 years of relevant working experience in the construction industry.

· Excellent team spirit, good interpersonal skills, and “can-do” attitude.

· Relevant experience would be an added advantage.

· Proficient in Microsoft Office and Project Scheduling Software.

· Knowledge in BIM (revit) / VDC software is added advantage.

· Experience in B-score, C-score, and CSC Documentation is added advantage.

Job Description:

1. Provides investment information and financial advice;

2. Works with corporate and individual clients;

3. Maintains knowledge of oversea real estate of investment and financial products, including trusts, stocks, bonds, and shares;

4. Lialise with Chinese colleagues.

Job Requirement:

1. At least 5 years related overseas(especially in China) real estate and investment experience.

2. Engages in regular research to stay apprised about Singapore and China economy, global financial markets, and general current events.

3. Maintains current knowledge about financial products available to corporate and individual clients, including bonds, stocks, investments, and real estate investment.

4. Works closely with investment analysts to assess financial information and investment opportunities.

5. Uses complex financial models to project future earning and profit potential and uses this data to inform decisions and proposals.

6.Takes on high levels of responsibility on behalf of financial institutions, corporate clients, investment organisations, and insurance companies.

7. Specialises in a particular field or industry to aspire to achieve expert level knowledge.

· To lead, supervise, and coordinate site works.

· Work closely with Project Manager to ensure contracted works meet all requirements and targeted dates.

· Resolve worksite issue quickly and effectively in order to keep work progress on track.

· Ensure all works, workers and contractors adhere to all safety regulations.

· Other duties as assigned.

· Requirements:

· Minimum 5 years experience in construction or roofing industry.

· Possess Building Construction Supervisors Safety (BSCC) certificate.

· Certificate in Lifting Supervisor.

· Able to communicate in English（Chinese） and liaise with customers and main contractors.

· 1.Handle and manage Accounts Receivables Function.

· 2.Update and maintain accounting journals.

· 3.Daily entry of receipts into the accounting system.

· 4.Process staff expense claims.

· 5.Ensure entries are charged to the correct account codes.

· 6.Handle customer's queries on the daily financial transactional activities.

· 7.Ensure timely and accurate report submission.

· 8.Generate monthly accounts receivables report.

· 9.Assist Finance Manager in other areas of accounting whenever necessary.

· 10.Perform analysis of accounts, preparation of audit schedules etc

· 11.Perform other ad-hoc duties when necessary.

Job Description: Construction General Manager

The Construction General Manager oversees and manages all aspects of construction projects, ensuring they are completed on time, within budget, and to the highest quality standards. This role involves strategic planning, team leadership, financial management, and maintaining compliance with all regulations and safety standards.

Key Responsibilities:

1. Project Oversight:Plan, coordinate, and manage construction projects from inception to completion.
   Develop project timelines, schedules, and milestones to ensure deadlines are met.
   Oversee contractors, subcontractors, and laborers to ensure work meets quality and safety standards.
   
2. Budget and Financial Management:Prepare and monitor project budgets, ensuring cost control and profitability.
   Approve expenditures, manage contracts, and negotiate with suppliers and vendors.
   Address and resolve budget discrepancies and financial challenges.
   
3. Team Leadership:Supervise and lead project managers, site supervisors, and support staff.
   Recruit, train, and evaluate employees, fostering a productive and collaborative work environment.
   Resolve disputes and challenges between team members or stakeholders.
   
4. Client and Stakeholder Relations:Serve as the primary point of contact for clients, ensuring expectations are understood and met.
   Prepare regular progress reports and communicate updates to stakeholders.
   Address client concerns and ensure satisfaction with project outcomes.
   
5. Compliance and Safety:Ensure all work adheres to building codes, legal regulations, and safety standards.
   Conduct site inspections and enforce strict safety protocols.
   Manage permits, licenses, and documentation required for projects.
   
6. Strategic Planning:Identify opportunities for business growth and expansion.
   Develop strategies for optimizing operational efficiency and reducing costs.
   Assess risks and implement contingency plans for unforeseen challenges.
   

· Project Planning:Define project scope, goals, and deliverables in collaboration with stakeholders.
Develop detailed project plans, timelines, and schedules.
Estimate resources and budgets for project completion.

· Budget Management:Prepare and manage the project budget.
Monitor financial performance and ensure costs are controlled.
Approve expenditures and ensure cost efficiency.

· Resource Management:Coordinate with architects, engineers, and contractors to ensure project requirements are met.
Procure materials, labor, and services, ensuring quality and adherence to the project timeline.
Ensure the availability and proper allocation of resources (staff, equipment, materials).

· Risk Management:Identify potential risks and develop mitigation strategies.
Address unexpected delays or issues that may arise during the construction process.
Ensure compliance with safety and regulatory standards.

· Team Leadership:Lead and motivate construction teams, ensuring tasks are completed as scheduled.
Collaborate with project stakeholders, clients, and other parties involved.
Communicate regularly with clients and provide project updates.

· Quality Control:Oversee the quality of work throughout the construction process.
Conduct inspections to ensure the project meets design specifications and standards.
Ensure the use of appropriate construction techniques and materials.

· Documentation and Reporting:Maintain project records, including contracts, change orders, and progress reports.
Provide regular updates on project status to stakeholders and upper management.
Prepare project closure documentation, including final reports and as-built drawings.