Workplace Coordinator

Work Dynamics - Integrated Facilities Management

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Execute experience services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
• Strive to continually improve experience service performance
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Ensuring Exceptional Service

• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
• Assists with third party vendor relationships and service partners to provide maximum service delivery
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered ·
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
• Provide administrative and operational excellence for soft services
• Perform additional job duties, as requested

Qualifications

• Diploma Holder
• 1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote)

MAJOR RESPONSIBILITIES

• Attend / Response customer phone calls, emails, support tickets and collect customer requests and data
• Understanding networks and provide product information
• Patching of switches, servers, and other ICT equipment
• Updating Patch Manager records according to the Vendors Reports
• Solve common problems such as verification of hardware and software, installation issues, and setup
• Checking data centre racking / unracking and cabling
• Escort and manage the Vendors and organizing the works schedule
• Coordinating with other departments and interactions with clients
• Checking the comms rooms conditions and conduct routine inspections
• Managing all cabling and IT hardware installation/decommissioning tasks and coordinate with the Vendors for executing the works
• Preparing the change requests, permits and other required documentations for the cabling and IT hardware requests

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Thorough understanding of building services design and engineering management
• Strong sense of technical services continuity, awareness of risks and impact of daily operations
• Ability to identify and implement opportunities for operational efficiency / improvements and implement agreed solutions
• Provide oversight to improve service levels
• Ability to support Service Management and related processes (e.g., Service Request, Incident, Change)
• Ability to perform data centre racking / unracking and cabling, basic rack cabling tidy-up / clean-up
• Ability to perform hardware installations, decommission and cable installations, cable removal which include troubleshooting and testing
• Working knowledge and /or experience in IT devices hardware maintenance, and break-fix support
• Working knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.)
• Working knowledge of Microsoft server hardware, networking, and Data Centre Power schemes
• Ability to execute the Power Maintenance Events
• Ability to handle tape backup media and prepare for offsite storage
• Ability to perform physical audits and ensure the Service Management database is updated and accurate
• Comfortable working in a challenging environment as part of a team and maintain business relationships to meet and exceed client expectations
• Comfortable managing incidents and service failures
• Strong written, verbal, and interpersonal communication skills with English and local language(s)

Desirable

• Microsoft / Linux / UNIX certification and/or administration experience
• Network certification - CCNA, Network+
• Data Centre related certification - CDCP/S/E, CDCMP/TP

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Provide oversight to improve service levels. Train, mentor, and suggest improvements / modifications to training programs

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Attention to detail
• Strives for compliance while being agile to adapt to business needs and change
• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/ cultures

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Housekeeping / Logistics

• Daily routine checks and maintenance of the following:General office areas
  Meeting rooms
  Workstations
  Mail collection
  Cabinets
  Toilets
  Enforcement of clean desk policy
  
• Management of office supplies:Stationery
  Copiers & printers
  Confidential document box
  VC/AV system
  Telephone line and cables
  Office keys
  
• Management of bistro machine & supplies:Coffee machine
  Water dispenser
  Cups & cutlery
  Paper towels
  Fridge
  Pump servicing (sink)
  
• Oversee and manage lockers arrangements and users’ lists;
• Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level); and
• Lost & Found management.
• Reception / Hospitality ServicesAnswer all incoming calls and handle inquiries whenever possible;
  Provides prompt response to guest/clients request (no longer than 24hours);
  Introduction of space and ushering of guests to their respective event spots
  Monitoring visitor/space logbook;
  Maintenance of key contact lists;
  Ensure signages are constantly being updated;
  Sorting and handing out mails; and
  Constantly gather feedback from users to see how we can further improve our space offerings.
  

Sound like you? To apply, you need to be a:

• Minimum 3 years proven work experience in a customer service capacity;
• Able to work independently and as part of a team;
• Ability to identify and track relevant community KPIs;
• Proficient in Microsoft applications;
• Customer service oriented with good verbal communication skills;
• Attention to detail and a pleasant personality; and
• Able to work overtime (OT) during event periods where required.
• Other Requirements (good to have)
• A first aid certificate;
• Knowledge on HSSE, risk assessments;
• Experience in security management; and
• Experience in assisting to organize events

Senior Facilities Management Lead - ASEAN excluding Philippines)

Work Dynamics - Integrated Facilities Management

Responsibilities

• Provide superior customer service to meet on-site client’s expectations – Leads customers and stakeholders engagements
• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with internal and external stakeholders ensuring process compliance, accurate and timely reporting, and resolution of critical issues
• Provide overall facility services in accordance with account’s standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local state regulations that pertain to the operating of facilities

People Management

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans - Involved in compensation planning process
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
• Maintain an effective command for overall management of staff as per the organizational chart

Procurement & Vendor Management

• Performs key role in the management of all contractors for the whole of Singapore to ensure they perform to the required standards (including inspection of vendors’ works and liaising/coordinating site works
• Handles procurement of vendors and services as required from sourcing to awarding

Finance Management

• Raises purchase requests and processes invoices
• Handles and monitors site budgets
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
• Ensure prompt and accurate management of purchase orders in JDE and Coupa

MAC Implementation, Occupancy Monitoring, and Headcount Tracking

• Key support in office launches, move planning and implementation including stakeholder’s engagement, internal liaison, and vendor coordination
• Monitors space occupancy and headcount
• Implements agile workspace approach

Site Operations Management

• Assist in the implementation of best practices especially in terms of operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Leads and handles moves from planning to execution until post-move support
• Seek ways to constantly reduce costs and improve operational standards
• Maintain premises in neat and good working condition at all times

Risk Management

• Assist in the implementation and management of property risk management program
• Support the implementation and monitoring of disaster recovering and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Ensure to consistently achieve Key Performance Indicators and Service Level Agreement targets
• Knowledge of the KPI and SLA, and reporting metrics
• Flag any process or service achieving low KPI or any deviation from SLAs

Service Delivery and Program Management

• Leads the team in providing requirements from the Program Management Team
• Coordinate with Program Management Team for needed support in various initiatives

Facilities Manager

Work Dynamics - Integrated Facilities Management

We are seeking an experienced Facilities Manager to oversee the operations and maintenance of our client's campus. The ideal candidate will have a strong background in both hard and soft services management, excellent client communication skills, and proficiency in data analysis and reporting.

Key Responsibilities:

Campus Management:

• Oversee daily operations of the client's campus facilities
• Ensure all buildings and systems are functioning optimally

Health and Safety Compliance:

• Ensure all operations comply with relevant health and safety regulations
• Conduct regular safety audits and implement improvements as needed
• Conduct risk assessments and incident investigations
• Develop and maintain emergency response plans and procedures

Hard Services Management:

• Manage mechanical, electrical, plumbing, and other building systems
• Develop and implement preventive maintenance programs
• Manage repair and renovation projects as needed

Soft Services Management:

• Oversee cleaning and janitorial services
• Manage security operations and access control systems
• Coordinate landscaping and grounds maintenance
• Supervise reception and mail room services
• Manage projects and moves

Client Reporting:

• Prepare and present regular reports on facility performance metrics
• Conduct client meetings to discuss campus needs and improvements
• Respond promptly to client inquiries and concerns

Data Analysis:

• Collect and analyze data on energy consumption, maintenance costs, service levels, and other key performance indicators
• Use data insights to optimize facility operations and reduce costs

Budget Management:

• Develop and manage annual operating and capital budgets for both hard and soft services
• Track expenses and identify cost-saving opportunities

Team Leadership:

• Supervise and train facilities staff, including both in-house and outsourced service providers
• Ensure compliance with safety regulations and company policies
• Foster a culture of customer service excellence among all facility staff

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field
• 7+ years of experience in facilities management, with demonstrated expertise in both hard and soft services
• Strong knowledge of building systems, soft services management, and service level agreements
• Excellent analytical and problem-solving skills
• Proficiency in data analysis and reporting tools
• Strong communication and client relationship management skills
• Experience in managing diverse teams and service providers
• Knowledge of relevant health, safety, and environmental regulations

This role requires a versatile professional who can effectively manage both the technical aspects of hard services and the people-oriented aspects of soft services. The ideal candidate will be able to balance operational excellence with customer satisfaction, ensuring the efficient and comfortable operation of the campus while meeting the client's needs and expectations.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

What you will be doing:

• Process applications for access cards, vehicle IU registration, vessel applications, buggy registration, bulk delivery and mover requests.
• Assist residents with administrative tasks and payment-related inquiries.
• Filing.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Job Description

Responsibilities:

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees and key stakeholders
• Embed in the FM team a culture of empowerment, engagement and fulfilment.
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly/annual calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organizing memorable events that exceed client expectations
• Propose ideas to improve event and service quality
• Events reporting and customer feedback survey
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with clients, team and vendors
• Develop and manage the vendor network

Procurement & Vendor Support

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of consumables and services as required
• Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
• Evaluate vendor performance and adherence to service level agreements.
• Monitor and manage vendor invoices, track expenses, and maintain budgetary control.

Risk Management

• Assist in the event risk management program
• Participate in the disaster recovery and business continuity plans as required
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies. Achieve Key Performance Indicators and Service Level Agreement targets.

Compliance and Safety:

• Ensure compliance with relevant regulations, codes, and guidelines for any technical systems.
• Conduct inspections and audits to identify potential hazards and ensure adherence to safety standards.
• Collaborate with appropriate stakeholders to develop and implement emergency response plans and procedures.
• Provide guidance and support for safety training initiatives to promote a culture of safety and awareness.

Budgeting and Reporting:

• Assist in the development and management of the facilities budget.
• Analyze budget variances and recommend cost-saving measures.
• Prepare regular reports on technical operations, maintenance activities, and budgetary spending.
• Maintain accurate records of maintenance activities, equipment, pantry inventory, and warranty information.

Job Summary

Reporting to the Head of Risk, this will be an instrumental role in driving enhancements to the risk management framework working alongside with colleagues at the Group and BU levels.

Our ideal candidate would be able to i) assist the Group in driving its strategic and financial objectives of performance, value creation and resilience ii) improves transparency, accountability, stakeholder experience and iii) is active and effective. You will also partner the Group Strategy & Planning and Group ESG teams, to co-drive an integrated approach towards strategy, risk management and ESG, while also working closely with leaders across functions and business.

Job Description

• Implement and roll out Enterprise Risk Management Framework for the FPL Group, including local and overseas subsidiaries. Besides partnering Business Units (BU)/ Departments in their risk assessments, risk measurements and developing risk mitigation plans, incumbent is expected to proactively drive risk management implementation across different asset class, actively engaging and getting buy-ins from the BU Heads. The Incumbent is also expected to oversee the and Business Continuity Management programme of the Group.
• In charge of the overall implementation of an effective and efficient risk management programme, facilitate meaningful and insightful reporting from line management to the Group. Assist in conducting risk training / workshops; implement programme and trainings to raise the overall risk conscious culture for the Group.
• The Incumbent is expected to keep up to date the latest risk management issues and emerging trends and able to identify relevant risks that may impact the Group business.
• He/ She must demonstrate the ability to think conceptually while at the same time be attentive to details.
• The incumbent is expected to be versatile and to bring in risk management experience to the Group to enhance the overall risk management process and framework
• Financial knowledge is important as he/ she is to assist in the mapping of risk appetite/ risk tolerance, and other key risk indicators. Knowledge of risk input to investment assessment is preferred.

Key Qualification

• Degree in Accounting & Finance / Business
• At least 12-15 years of working experience in enterprise risk management
• Good knowledge of risk management and internal control concepts, leading risk management practices and standards (e.g. ISO 31000, COSO) and SGX-ST requirements.
• Being versatile, self-motivated and strong thinker and executor. Excellent in communication and people management and stakeholder management.
• Positive attitude, confident, self-driven, committed and resilient.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Building Maintenance Technician at Knight Frank Strata Management business unit, you will play a crucial role in ensuring the smooth operation and maintenance of our buildings and estates. Reporting to the Site Head, you will perform a variety of technical tasks such as hands-on repairs, routine safety checks and preventive maintenance, to keep the facilities at optimal condition. We are seeking a proactive team player with relevant experience in building maintenance.

What you will be doing:

• Hands-On Repairs: Perform a variety of general building repairs, including but not limited to electrical, plumbing, and painting. Read and interpret technical diagrams, including electrical and plumbing drawings and site plans.
• Daily Safety Checks: Conduct routine checks for electrical safety hazards, water ponding, and collaborate with security personnel to maintain site safety.
• Preventive and Ad-Hoc Maintenance: Assist in executing both scheduled and on-demand maintenance tasks to keep facilities in optimal condition.
• Monitoring M&E Systems: Maintain accurate records of Mechanical & Electrical (M&E) readings and monitor the performance of systems and equipment.
• Supervision of Contractors: Assist in overseeing maintenance and servicing work conducted by external contractors, reporting any irregularities or concerns to the site manager.

What we’re looking for someone who’s:

• At least 1 year relevant working experience in building maintenance.
• Good knowledge of building, mechanical & electrical systems.
• Able to communicate and interact with people and a good team player.
• Minimum NITEC in Building Services / Mechanical / Electrical Engineering or equivalent.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Responsibilities:

Client & Stakeholder Management:

• Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success
• Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders
• Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently
• A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc)
• Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service
• Ensuring that messaging is consistent and in line with your supervisor's direction, responding to client inquiries and concerns promptly, and with courtesy and enthusiasm.
• Building relationships by engaging clients in authentic, personable conversation. Take ownership of customer concerns and proactively seek to resolve them timely.
• Provide end to end service; take responsibility and accountability.

Operations:

• Responsible for the delivery of all hard services including supervision and oversight of subcontracted services
• Collaborates with Lead Technical Service Coordinator/FM to manage the budget for site including support for project works
• Promotes high level of satisfaction among client users by promptly responding to their service requirements.
• Assures prompt response by other team members and selected contractors to exceed customer expectations at all times
• Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellence in customer service and delivery
• Management of the Building Operation System (smart building management)
• Understanding of the critical MEP systems on site including UPS, generator, fire alarm etc. with an ability to support client security teams and their systems
• Ensures compliance with local legislative requirements, JLL and client best practice, policies and procedures.
• Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service.
• Develops a close working relationship with all of the vendors under
• Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
• Leads monthly management meetings with relevant vendors
• Collaborate with other Real Estate and Workplace Services (REWS) functions to ensure the delivery of major/minor capital works projects
• Must be prepared to be on call and work out of normal working hours where applicable

Finance

• Ensure that annual capex & opex budgets are prepared within the required timescales and relevant commentary is provided
• Manage overall project dependencies and ensure project deliverables stay on-budget.

Health & Safety Management

• Implement and manage safety procedures to ensure the provision of a safe working environment at all times.
• Ensure compliance with statutory regulations on fire, health and safety standards (as required).

Requirement:

The person we need will know:

• Minimum 5 years of experience in control systems, controls engineering, IT and Smart buildings related field.
• Degree or Diploma in Engineering.
• Effective communication skills including verbal, written and presentation skills
• Proven ability to work effectively both independently and in a team based environment
• Experience within a fast paced multi-cultural global organization would be beneficial
• Demonstrated willingness to be flexible and adaptable to changing priorities
• Strong multi-tasking and organizational skills

The person we need will be:

• Confident, clear and comfortable communicating with diverse groups at all levels of the organisation
• Able to understand whether a high-level concise update is required or detailed analysis and insight
• Thoughtful and concise in written comms, with an eye for detail, always thinking a step ahead and aware of others perspectives
• Self motivated, high energy and a natural people person who enjoys collaborating
• Familiar with matrixed reporting lines, able to manage, prioritise and re-prioritise effectively
• Calm in stressful situations, rational and logical under pressure and adaptable to rapidly changing situations
• Goal oriented, able to maintain focus on deliverables in a high volume and high growth environment

• Well Established Company
• Basic $6000 - $6500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Pioneer (Company Transport Provided)
• Working day: Monday to Friday
• Working hours: 8am to 5.10pm

Job Responsibilities:

Strategic

• Perform Spend Analysis to support sourcing strategy and annual plan development
• Perform study of supply market intelligence (market, vendor, product, commodity, etc)
• Drive procurement cost reduction initiatives
• Support the development and drive the implementation of Group Procurement strategies, policies and initiatives
• Contribute to the development of procurement planning processes
• Lead/Manage the procurement processes
• Drive the alignment of Divisional SOP to GPPA and ensure compliance to GPPA
• Drive and manage capability development and knowledge management

Operation

• Conduct tenders in accordance to Division SOP/GPPA and make recommendations to Tender Committee
• Understanding and influencing sourcing project / business requirements. Identify opportunities that focus on cost reductions, efficiencies/quality improvements, risk mitigation, industry and supply trends and shifts in technology
• Supplier Classification, Relationship Management and contract management
• Proactively work with Stakeholders and assist in or directly manage spend
• Know, understand and stay abreast of industry trends, benchmarks, best practices, etc.
• Monitor Strategic/key Suppliers to provide internal notifications and develop risk mitigation scenarios
• Analyze past and future demand volumes, inventory trends and current inventory levels
• Drive Procurement Digital Strategy (Digitization and Automation of processes) and reductions in Total Cost of Ownership (i.e. supply programs, catalogs)

Responsible Sourcing

• Supplier assessment and due diligence: Conduct assessments and audits of current and potential suppliers to evaluate their compliance with ethical, social, and environmental standards. Identify risks and areas for improvement and collaborate with suppliers to drive corrective actions
• Supplier performance monitoring: Establish metrics and key performance indicators (KPIs) to evaluate supplier performance in responsible sourcing. Regularly monitor and evaluate supplier performance, providing feedback and guidance to drive continuous improvement
• Stakeholder engagement: Collaborate with internal stakeholders, including procurement, legal, sustainability, and operations teams, to ensure responsible sourcing practices are integrated into procurement processes
• Training and awareness: Conduct training programs to educate employees, suppliers, and other relevant stakeholders on responsible sourcing practices. Promote awareness and understanding of responsible sourcing throughout the organization
• Reporting and transparency: Prepare regular reports and metrics to track responsible sourcing performance. Ensure transparency by communicating progress, challenges, and achievements to internal and external stakeholders
• Continuous improvement: Drive continuous improvement initiatives related to responsible sourcing, collaborating with suppliers and internal teams to implement best practices, innovative approaches, and new technologies

Job Requirements:

• Possess minimum Bachelor’s Degree in any discipline with minimum 5 years relevant working experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

About Chambers International

Established in 1980, Chambers International, has built a strong presence in Singapore as a reputable group of companies providing a comprehensive range of professional real estate consultancy services, including integrated facilities management and strata title management.

We're Hiring!

The ideal candidate should have excellent organizational and time management skills, as well as strong attention to detail. Good knowledge in computer skills and previous experience in data entry/administrative role is preferred. If you are a proactive and reliable individual with a positive attitude and a willingness to learn, we welcome you to join our team.

Responsibilities:

• Manage full sets of accounts
• Prepare the monthly financial reports on timely
• Liaise with auditors for yearly audits for audit or tax purposes.
• Prepare and submit quarterly GST return.
• Provide training and mentorship to junior account staff, helping them develop their skills and knowledge.
• Ensure financial operations comply with policies and regulations.
• Other Ad hoc duties as assigned

Requirements:

• Diploma in Accounting or equivalent
• Minimum 3-5 years accounting experience
• Proficient in computer skill such MS Office
• Relevant experience in the residential development or service industry
• Possess fluent communication and interpersonal skills
• Meticulous, organised and detail-oriented
• Hardworking and responsible team player
• Able to work in a fast-paced environment and manage multiple tasks at one time

Interested applicants please indicate in the resume with details below:

• Notice period/Intended start date
• Last drawn and/or current salary
• Expected salary
• Reasons for leaving current and/or last employment
• Position applied for in the email

We regret that only shortlisted candidates will be notified.

We are looking for a Regional Account HSSE Lead for one of our prestige investment bank clients.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

As a business of around 40,000 people in more than 80 countries, with many more contractors and vendors working under our direction, JLL’s Work Dynamics business has substantial and diverse HSE responsibilities and obligations. These apply in our own workplaces and in the portfolio of client space we manage.

JLL takes these responsibilities seriously. In 2018, we launched our global sustainability leadership ambition, Building a Better Tomorrow, a core part of our corporate strategy. HSE is an intrinsic part of Building a Better Tomorrow, with explicit safety goals built into the global sustainability targets.

We employ more than 400 HSE specialists across our Work Dynamics business. Our primary areas of safety focus are in our Facilities Management and Project & Development Services. Until now, our HSE management has been built around local and regional structures. However, with the increasing globalization of our client base, we are now seeking to centralize our HSSE teams and create a strong HSSE platform, to provide strategic and operational direction for our HSSE performance and drive the global consistency and excellence our clients and shareholders demand and our people deserve.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The role is responsible for delivering the compliance and health & safety scope within JLL’s overall scope of service to our Client for a portfolio of corporate real estate and colocation data centres.

This role’s responsibilities include developing the compliance platform, evaluating all current and new compliance regulations, reviewing company processes, and leading training sessions

The Regional Account HSSE Lead will be responsible for implementing and managing HSSE for one of the JLL’s WD Client accounts. The most important objective of this role will be ensuring that our clients, our employees and sub-contractors return home safely at the end of their working day.

The role is highly visible, and the work is fast-paced. The successful candidate must ensure that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. They must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution.

As a member of the WD HSSE team they will support the implementation of the JLL HSSE strategy, and the role reports directly to the Regional Operations Director

Other key stakeholders include the account leads for regional Operations leads, account country leads, Engineering, Risk & Compliance, Finance, HR, Projects and Client Corporate Real Estate Team leads.

What this job involves

Performance

• Implement JLL WD HSSE strategic objectives and bring them to life for the account , ensuring effective operational relevance.
• Driving implementation of a property compliance platform, focussed on essential statutory requirements & safety compliance requirements, that provides a real time status across the portfolio
• Direct, prepare, and/or monitor monthly, quarterly, and annual reporting requirements.
• Work with 3rd party compliance consultants to develop statutory requirements applicable for the portfolio and perform quality assurance checks of the compliances in place
• Coordinate building inspections to verify compliance status
• Developing tools and resources for the account team to use to ensure compliances are always maintained
• Direct review of tenant certifications/re-certifications and all related paperwork.
• Direct review of periodic and prompt audit response to regulatory agencies and auditors.
• Maintain up to date knowledge of all legislation and regulations for the portfolio
• Ensure construction through to operational building compliance requirements have been achieved and secure documentation
• Manage and reduce operational risks across the account by providing guidance and advice on health and safety risk management at all levels.
• Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy.
• Ensure a continued working knowledge of relevant current legislation
• Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks.
• Ensure building related risk assessments are in place in line with legal requirements and Client Risk Control Standards
• Manage account for incident and accident investigations
• Organize, implement, and maintain an effective account HSSE communication plan
• Develop health & safety plan that focuses on metrics, people and processes for the delivery of the facilities management and engineering services
• Point of contact for health and safety matters and incidents
• Demonstrating innovative thinking and proactive management in bringing new ideas and solutions to the client, and ensuring they are rolled out effectively.
• Providing strategic direction and guidance on ways to enhance and expand service delivery to the client.
• Ensuring that all activities under our operational control are conducted and operated in accordance with relevant legislation and/or guidelines. Additionally, the Regional compliance & Health & safety manager shall periodically monitor risks that may be outside of operational control to ensure that risks are under adequate control.

Leadership

• Foster a Culture of Safety across the account
• Lead, manage and develop the account regional HSSE teams maintaining an appropriate structure to ensure operational HSSE management.
• Support account HSSE team members in developing relationships with key internal and external HSSE stakeholders.
• Proactively develop and manage client relationships ensuring expected service levels are achieved
• Deliver an exceptional quality of service to client, as reflected by client feedback.
• Establish effective relationships and work co-operatively with the Account Teams, client's organizations, and 3rd party vendors, consultancies
• Contribute to the WD HSSE programme as part of the global HSSE leadership team
• Ensure 3rd party vendors maintain compliance with JLL WD and client's HSSE Standards at all times.

Standards

• Oversee the implementation and maintenance of JLL Global HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLL’s HSE aspirations
• Identify and align JLL HSSE practices to client's HSSE standards and requirements
• Drive the development of best practice HSE training programs and resources.
• Implement HSE strategy and operating protocols for the safety performance of JLL’s contractors and supply chain vendors.
• Oversee the successful delivery of HSSE regulatory responsibilities and best practices globally to secure regulatory compliance, including management of change related to new and revised legislation.
• Oversee the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards.

To apply you need to be / have:

The Candidate

Experience

A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client. An engaging people manager who thrives on inspiring and developing their team. Proactive with a keen eye for detail and the ability to balance multiple priorities. Possess a can-do attitude with proven ability to build and maintain relationships. A strategic thinker who can deal with ambiguity and solve complex problems effectively.

• Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSE regulatory environment in major markets, Skills derived in a consulting, business development, solutions development, technical delivery, or client relationship management role are also highly regarded.
• Experience with banks is good to have, not a must
• Experience with India and BPO set-ups
• Experience with fire life safety systems and engineering
• Ability to lead a matrix organization
• A minimum 10 years HSSE management experience within Operational Management systems and working with corporate clients.
• Appropriate recognized Professional HSSE qualifications and memberships
• Management system development, implementation and auditing experience;
• Experience of managing a, multi-cultural team of HSSE professionals.
• Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio.
• Significant practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes.
• An agile approach to leadership and stakeholder management – able to operate effectively in a matrix structure.
• A strong orientation to goals and measurable results.
• Excellent communication skills to appropriately coach and educate at all levels of the account.

Other Personal Characteristics

• Positive, proactive, energetic approach to safety management.
• Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts.
• Influencing/negotiation skills with the ability to adopt different styles depending on the circumstances.
• Knowledge and understanding of Internationally recognized HSSE Management systems.
• Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunity Employer

Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 91,000 as of March 31, 2019 JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Our unique culture has been recognized by industry experts and our peers. We are:

• World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years
• America’s 100 Most Trustworthy Companies from Forbes magazine
• #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years
• A LinkedIn "Top Company: Where the World Wants to Work Now"
• A Working Mother “Top 100” company
• A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong

For further information, visit www.jll.com.

Job Description

Technical Property Management:

• Oversee the technical aspects of property management, including building systems, infrastructure, and maintenance protocols.

Maintenance Planning and Execution:

• Collaborate with property managers to develop and implement preventive maintenance plans, ensuring that building systems, equipment, and infrastructure are functioning optimally.

Energy Efficiency:

• Identify opportunities to optimize energy usage in buildings and implement sustainable solutions to drive energy efficiency and cost savings.
• Stay updated on energy regulations and rebates to maximize efficiency and compliance.

Vendor Management:

• Engage and manage relationships with service providers, contractors, and suppliers for technical maintenance and repairs.
• Ensure timely completion of tasks and adherence to quality standards.

Technical Assessments and Audits:

• Conduct regular inspections and assessments of properties to identify maintenance needs, potential risks, and compliance with technical standards and regulations.
• Develop action plans to address identified issues.

Budgeting and Cost Management:

• Assist in the preparation and management of the technical budget, monitoring expenses, and optimizing costs while maintaining quality standards.

Technology Integration:

• Evaluate and implement emerging technologies and systems to enhance property operations, such as building automation, security systems, IoT devices, and energy management software.

Compliance and Regulations:

• Stay updated on local building codes, safety regulations, and environmental requirements.
• Ensure properties comply with relevant standards and implement necessary remedial actions.

Communication and Coordination:

• Collaborate with property management teams, tenants, and other stakeholders to address technical issues, provide updates on maintenance projects, and ensure timely resolution of concerns.

Documentation and Reporting:

• Maintain accurate and up-to-date records of property maintenance activities, contracts, service agreements, and technical documentation.
• Prepare reports on building performance, maintenance activities, and expense tracking.

Requirements:

• Min Diploma holder with at least 3 years of experience in hands on of Facilities maintenance.
• Team player

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

What This Job Involves

Support Account Lead & account leadership team in handling business, operational, financial decision making, risk mitigation, other pricing advice and all account specific finance related matters. Your key responsibilities will be:

Job Description:
Business Partnering and Contract Management

• Team member of Account Relationship Team with client
• Partnering with Account Lead in providing financial reports and analysis for business decision making.
• Interaction with different stakeholders including third-party service providers/vendors and key client personnel.
• Expense and debtors’ management
• Setting, review and monitoring of financial key performance indicators
• Resolving system issues
• Implementation of process improvements, encouraging efficiencies in financial management
• Ensure the Finance team assists with on-going cost saving projects, including identification, monitoring and analysis.

Invoice Payments & Billings

• Manage Vendor Payments
• Ensure accurate and timely client billings.
• Support and maintain all necessary guidelines and manuals associated with the accounts payable / receivable process
• Accountable for the timely coordination of the JLL invoice processing and monitoring the accounts receivable ensuring management of JLL cash flow.
• Optimizing working capital and monitoring liquidity on the account. Develop and execute strategies to maximize cash efficiency while minimizing financial risks.

Reporting/Forecasting/Planning

• Responsible for developing and implementing financial plans, budgets, and forecasts.
• Analyse financial data to provide insights on performance, identify areas for improvement, and measure the financial impact of business initiatives.
• Accurate and timely monthly, quarterly & ad hoc reporting and variance analysis for client and corporate requirements, Annual budget & quarterly forecasts for both client and corporate stakeholders.
• Working closely with the local country Finance teams on profitability/revenue variances, issues and other requirements and task
• Reviewing and monitoring of potential risk and opportunities within the account
• Perform sensitivity analysis and scenario modelling where requested.

General Ledger Management, Policies & Procedures & Audit

• Management of Month End processes
• Responsible in ensuring month end closing procedures are properly performed and investigated i.e. Bank Reconciliation, GRNV
• Ensure data integrity of the systems across the region and audit data from time to time.
• Working with different finance teams (i.e Controllership, FP&A teams) to compliance to accounting standards such as revenue recognition (fee at risk), cost capitalisation and etc.
• Ensure that appropriate process and systems controls are in place and maintained to guarantee the integrity of all transactions.
• Ensure that all financial accounting and reporting is audit worthy and in keeping with recognised quality management processes
• Ensure all finance staff are well trained on the financial systems & are effectively able to extract data.
• Co-ordination of adhoc financial requests as required by regional finance team

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor financial aspects. You should have a good knowledge of the working procedures.

Qualifications

University degree or professional qualification in accounting, finance, or relevant field (ACCA, CIMA, CPA)

Minimum of 5 years of finance managerial experience in finance.

Candidate with regional exposure in APAC will be an added advantage.

Experience in leading finance in matrix environment including ability to manage through complexity and ambiguity

Business partnering and commercial finance experience

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Facilities Management team Leasing Executive (Retail) for Knight Frank, you’ll play a pivotal role in driving the success of our retail properties. You'll be the key person in ensuring that our shopping malls thrive by managing tenant relationships, lease negotiations, and marketing strategies. If you're passionate about retail, have a knack for maintaining high occupancy rates, and enjoy building strong relationships with tenants and agents, this role will offer you a dynamic and rewarding career in the real estate industry.

This role is a fantastic opportunity to shape the future of retail spaces within Knight Frank's portfolio, leveraging your leasing expertise to drive value and success. If you thrive in a fast-paced environment and have a passion for retail real estate, we’d love to hear from you!

What you will be doing:

• Lease Management: Oversee leasing activities, including the preparation of Letters of Offer and Tenancy Agreements, and collaborate with solicitors on lease documentation.
• Budgeting & Reporting: Prepare annual budget forecasts and generate monthly management reports to track performance and support strategic decision-making.
• Market Research & Trade Mix Review: Stay updated on retail trends and concepts, constantly reviewing the tenant mix to maintain a high occupancy rate.
• Tenant Relations: Build and maintain positive relationships with tenants, ensuring timely resolution of tenancy-related matters, including fit-out, compliance, and operational handovers.
• Financial Management: Oversee Gross Turnover (GTO) and arrears management, and work closely with the Finance team on billing, deposit refunds, and property tax issues.
• Authority Liaison: Manage submissions for applications, such as changes in use, and liaise with relevant authorities on lease-related matters.

What we’re looking for someone who’s:

• CEA Qualified: Meets the requirements to be registered as a salesperson with the Council for Estate Agencies (CEA).
• Holder a Diploma in Real Estate or a related discipline with at least 5 years of relevant experience in retail leasing or higher qualification.
• Skilled in Negotiation & Marketing: Demonstrates proficiency in lease negotiations and marketing strategies for retail properties.
• Detail-Oriented & Analytical: Possesses strong financial analytical skills and is meticulous in handling documentation.
• A Strong Communicator: Has excellent presentation and written communication skills to effectively engage with stakeholders.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Facilities Finance Administrator

Work Dynamics - Integrated Facilities Management

We are seeking a detail-oriented Facilities Finance Administrator to support our facilities management team with financial processes, budgeting, and reporting. The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage multiple financial tasks efficiently.

Key Responsibilities:

Financial Processing:

• Process invoices and expense reports for facilities-related costs
• Reconcile accounts and resolve discrepancies
• Manage purchase orders and track spending against budgets
• Assist with month-end and year-end financial closing processes

Budgeting and Forecasting:

• Support the development of annual facilities budgets
• Assist in creating financial forecasts and projections
• Track actual spending against budgeted amounts
• Identify and report on budget variances

Reporting and Analysis:

• Prepare regular financial reports for facilities management
• Analyze financial data to identify trends and opportunities for cost savings
• Create ad-hoc reports as requested by management
• Maintain accurate financial records and documentation

Vendor Management:

• Process vendor payments and manage vendor relationships
• Maintain vendor contracts and ensure compliance with financial terms
• Assist in negotiating prices and terms with suppliers

Cost Control:

• Implement and maintain cost control measures
• Identify areas for potential cost savings and efficiency improvements
• Support initiatives to optimize facilities-related expenses

Compliance and Auditing:

• Ensure compliance with company financial policies and procedures
• Assist with internal and external audits related to facilities finances
• Maintain accurate and up-to-date financial documentation

System Management:

• Manage financial data in facilities management and accounting systems
• Ensure data accuracy and integrity across all systems
• Assist in implementing and improving financial processes and systems

Qualifications:

• Diploma in Finance, Accounting, or related field
• 2-4 years of experience in financial administration, preferably in facilities management
• Strong proficiency in Microsoft Excel and financial management software
• Knowledge of accounting principles and financial reporting
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Good communication skills, both written and verbal
• Ability to manage multiple tasks and meet deadlines
• Understanding of facilities management processes (preferred)
• Experience with ERP systems (e.g., SAP, Oracle, Tradeshift) is a plus

The ideal candidate will be a highly organized and analytical professional with a strong financial background. They should be comfortable working with numbers, have excellent problem-solving skills, and be able to communicate financial information effectively to non-financial stakeholders in the facilities management team.

Receptionist

Work Dynamics - Integrated Facilities Management

We are seeking a professional and versatile Front of House Receptionist to manage our reception area, switchboard services, and meeting room operations. The ideal candidate will provide exceptional customer service, ensure smooth front office operations, and maintain a welcoming environment for staff and visitors.

Key Responsibilities:

Reception Management:

• Greet and welcome all visitors professionally
• Manage visitor induction, including safety procedures and building information
• Issue and manage security passes and visitor belongings
• Coordinate with hosts for visitor arrivals
• Arrange transportation for visitors and staff
• Maintain a clean and tidy reception area
• Provide information on site facilities and local amenities

Switchboard Operations:

• Answer and route calls promptly and professionally
• Manage general email inquiries
• Handle press inquiries and difficult callers appropriately
• Ensure data protection and information security

Meeting Room Services:

• Manage room bookings using Microsoft Room Finder
• Support meeting/event setup and maintenance
• Provide first-line technical support for AV equipment
• Monitor and report on room utilization

Helpdesk Services:

• Manage all service-related inquiries and requests
• Operate helpdesk system for logging and processing work orders
• Route and track work orders to ensure timely completion
• Communicate clearly with end-users throughout the service process
• Monitor service level agreements (SLAs) and escalate as needed
• Participate in ongoing training to improve customer support skills

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Security and Compliance:

• Adhere to site security protocols and visitor policies
• Manage "Dawn Raid" procedures and unplanned regulatory visits
• Coordinate with security for additional or after-hours assistance

Administrative Support:

• Manage office supplies for reception and meeting rooms
• Update information packs and notice boards
• Assist with basic office tasks as needed

Reporting and Continuous Improvement:

• Record daily visitor numbers and provide utilization statistics
• Participate in ongoing training and quality improvement initiatives

Qualifications:

• High school diploma or equivalent; associate's degree preferred
• 2-3 years of experience in a receptionist or similar customer service role
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and facility management software
• Experience with multi-line phone systems and AV equipment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Customer-oriented with a positive attitude
• Basic understanding of health and safety regulations

The ideal candidate will be a highly organized and customer-focused professional capable of managing diverse front office responsibilities while maintaining a welcoming and efficient environment for all visitors and staff.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management (Singapore/APAC)

What this job involves:

Providing onsite support

You will be the upper facilities management’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.

Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing support including event management, basic housekeeping, office supplies and pantry services. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures, and comply with the firm’s guidelines and strategies.

Sound like you? To apply you need to be:

Experienced

At minimum, you have a Bachelor’s degree in facilities management, building, business or other related field and/or 3-4 years’ experience in facilities, property management, hospitality or related field. You have experience working in fast paced rapidly changing environment and possess good knowledge and understanding of the following:

• Critical facilities
• Local occupational health and safety requirements
• Vendor management for specialized services
• Basic technical aspects of property (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Commercial contracts (as well as proven capacity to interpret them)

Capable

You are equipped with excellent planning & organizational skills in prioritizing work and meeting tight deadlines You have a proven ability to manage multiple and complex operational matters on a daily basis. You are analytical and demonstrate the capacity to deal with ambiguity. You effectively provide long term solutions to complex problems by employing quantitative and holistic approaches.

People Person

You are able to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements. Internally, you are an effective leader who provides good training and promote open, constructive and collaborative relationships at all levels of staffs across the region.

Inspiring

You have a passion for quality and an eye for detail to make sure the best delivery of services. You are able to effectively deal with stressful situations as well as adapt to rapidly changing situations. You focus on meeting performance targets and can work well with others in the process. You are open to new ideas and willing to challenge status quo in initiating and following through with improvement initiatives. People describe you as a self-motivated individual who is confident, energetic and exhibits honesty & trustworthiness.

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Receptionist

Work Dynamics - Integrated Facilities Management

We are seeking a professional and versatile Front of House Receptionist to manage our reception area, switchboard services, and meeting room operations. The ideal candidate will provide exceptional customer service, ensure smooth front office operations, and maintain a welcoming environment for staff and visitors.

Key Responsibilities:

Reception Management:

• Greet and welcome all visitors professionally
• Manage visitor induction, including safety procedures and building information
• Issue and manage security passes and visitor belongings
• Coordinate with hosts for visitor arrivals
• Arrange transportation for visitors and staff
• Maintain a clean and tidy reception area
• Provide information on site facilities and local amenities

Switchboard Operations:

• Answer and route calls promptly and professionally
• Manage general email inquiries
• Handle press inquiries and difficult callers appropriately
• Ensure data protection and information security

Meeting Room Services:

• Manage room bookings using Microsoft Room Finder
• Support meeting/event setup and maintenance
• Provide first-line technical support for AV equipment
• Monitor and report on room utilization

Helpdesk Services:

• Manage all service-related inquiries and requests
• Operate helpdesk system for logging and processing work orders
• Route and track work orders to ensure timely completion
• Communicate clearly with end-users throughout the service process
• Monitor service level agreements (SLAs) and escalate as needed
• Participate in ongoing training to improve customer support skills

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Security and Compliance:

• Adhere to site security protocols and visitor policies
• Manage "Dawn Raid" procedures and unplanned regulatory visits
• Coordinate with security for additional or after-hours assistance

Administrative Support:

• Manage office supplies for reception and meeting rooms
• Update information packs and notice boards
• Assist with basic office tasks as needed

Reporting and Continuous Improvement:

• Record daily visitor numbers and provide utilization statistics
• Participate in ongoing training and quality improvement initiatives

Qualifications:

• High school diploma or equivalent; associate's degree preferred
• 2-3 years of experience in a receptionist or similar customer service role
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and facility management software
• Experience with multi-line phone systems and AV equipment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Customer-oriented with a positive attitude
• Basic understanding of health and safety regulations

The ideal candidate will be a highly organized and customer-focused professional capable of managing diverse front office responsibilities while maintaining a welcoming and efficient environment for all visitors and staff.