Responsibilities:

• Provide business analysis and process redesign expertise in one or more functional areas (HR, Finance, Transport, Warehouse, Sales etc.) within the enterprise specifically in the analysis and redesign, of SAP and Non-SAP functions and processes.
• Work with business users to identify business requirements and the changes. Assists in the design, coding/configuring and testing of technical solutions of KTC core in-house applications and adheres to coding standards defined by IT.
• Customize SAP functionality to satisfy business requirements and business process design.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Contribute to corporate decision making by providing accurate, timely and relevant documentation, information and reports appropriate to maintaining awareness of plans and directions of business application systems.
• Liaising with software suppliers on their products and the requirements of business units

Requirements:

• Possess a Degree/Diploma in Computer Science / Information Technology or equivalent.
• Experience in developing, implementing and reviewing business application improvements.
• Must have at least two full lifecycle SAP R/3 implementation experience (Project preparation till go-live).
• Good interpersonal, analytical and problem-solving skills.
• Minimum 2 - 3 years of SAP Implementation experience.

Job Description

• Assist in project planning and scheduling.
• Review engineering designs, drawings, and specifications to ensure compliance to project requirements and industry standards.
• Assist construction manager & quantity surveyor in project progress claim.
• Coordinate with project stakeholders, contractors and suppliers.
• Track project progress, identify risks, and implement mitigation strategies.
• Provide technical support and resolve engineering issues.
• Any ad-hoc duties assigned.

Requirements

• Possess excellent interpersonal skills and communication skills and a leader to influence.
• Efficient, Good Analytical Skills and Able to work independently.
• Diploma/Degree/Master in Civil & Engineering or equivalent, recognized universities under the BCA, possess quantity surveying skills is a plus.
• Experience in a marine construction company is favorable, however, fresh graduates may apply.
• Proficient in Microsoft Office, MS Project and AutoCad.
• Able to start work immediately.
• Singaporeans / Singapore PR/ Malaysians or those holding relevant residence status may apply.

Job Description & Requirements

· Responsible for planning and monitoring schedule for all projects

· Work closely with drafters and perform quality check of all drawings before production on site.

· Ensure the execution of works, products and services are in accordance with the customers’ requirements, drawings and specifications, etc and direct the carrying out of remedial measures to any non-conformances immediately upon discovery.

· Liaise with Project teams, authorities, client, architects and various contractors to ensure project work is carried out smoothly.

· Conduct periodic inspection of structural works.

Requirements:

· Degree in Civil/Structural Engineering recognized by P.E. Board

· Min. 3 years relevant experience in building and construction related field

· Able to work independently and in a team

Job Description

· Overall responsibility for all construction activities with respect to performance, procedure, and making recommendations to project managers for improvements and corrective actions.

· Manage contractors with a focus on quality, compliance with engineering drawings; applicable code and standards, and construction schedule and cost.

· Interface and coordinate with engineering supporting construction activities.

· Assist in developing and implementing corporate construction policies that support project construction.

· Oversee the effective management of project activities to assure timely delivery and low wastage.

· Manage and lead a group of engineers.

· Co-ordination with other departments on issues affecting project works.

· Liaise with government/statutory authorities, consultants, clients, suppliers etc.

· Provide timely project progress reporting to management and attending project execution meetings with other managers.

· Select, guide and develop a multicultural labour force & management team with construction responsibilities to ensure that the organization achieves it business objectives and complies with all relevant regulations and laws.

· Ensure Quality Assurance and ISO Standards are met on all construction related activities and ensure customer quality specifications are constantly met.

· Allocate capital and Human Resources to maximize productivity.

· Other ad-hoc duties required to carry out.

Requirements

· Possess excellent interpersonal skills/people management skills, good communication skills and negotiation skills and possess strong leadership qualities.

· Efficient, good analytical skills and able to work independently.

· Proven track records of successful project completion on time and on budget or exceeding expectations will be well regards.

· Master or Degree in Engineering or equivalent, recognized universities under the BCA is a plus.

· Minimum 5 years of experience in construction experience. A field in marine construction company is favorable.

· Proficient in Microsoft Office, MS Project, Primavera and AutoCad.

· Able to start work immediately or within short notice.

· Singaporeans/ PR or those holding relevant residence status may apply.

Responsibilities:

• Check tender documents for completeness and update tender amendment and corrigendum.
• Check for discrepancy and raise tender query.
• Perform measurements and prepare Bills of Quantities
• Prepare and compilation for tender submission including calling of quotations, pricing, compilation of PQM, post tender questionnaires
• Prepare project budget and cashflow
• Calling of subcontract quotations, preparation of cost comparison, reports, negotiation, recommendation to award and preparation of subcontract agreement
• Liaise with consultants and clients for monthly progress claim and monitor against cash flow projection
• Evaluation of subcontractor’s claim and certification of payment.
• Track and submit variation orders, liaise with consultants for assessment
• Liaise and negotiate with consultants and client for finalization of accounts
• Any ad-hoc duties assigned by the Contract Manager & management.

Requirements:

• Degree/ Diploma in Building/ Quantity Surveying
• 3 years relevant experience
• Able to work independently
• Team player with Positive learning and Positive working attitude
• Able to work under tight deadline with less supervision

Responsibilities

• Collect and manage project-related data and documentation.
• Attend tender briefings and site surveys, evaluating project requirements.
• Review contract documents, perform measurements, and prepare detailed Bills of Quantities within set timelines.
• Design and prepare tender proposals aligned with client and project specifications.
• Oversee tender submissions and conduct thorough analyses.
• Assist in cost estimation and quantity measurement tasks.
• Manage projects from the tendering phase through to handover, ensuring documentation is complete and accurate.
• Collaborate with the project team on progress reports, claims, variation orders, and final accounts.
• Perform other ad-hoc duties as assigned.

Requirements

• Diploma/Degree in Civil Engineering, Quantity Surveying, Mechanical & Electrical Engineering, or related fields.
• Preferably experienced in Singapore's construction, engineering, or security systems industry, including tendering processes for M&E works.
• Effective communication skills to interact with English- and Mandarin-speaking counterparts.
• Proficient in AutoCAD.
• Skilled in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong interpersonal and communication abilities for relationship-building with stakeholders.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

• Responsible for the daily operations of the buildings and effectively carry out

the functions as well as duties

• Handle and coordinate all the maintenance and administrative staff assigned

to the buildings

• Conduct routine inspection on the maintenance or improvement works for the

buildings

• Provide advisory on facilities management matters

• Carry out all maintenance functions to the highest standard expected for the

client and the subsidiary proprietors

• Provide and handle the maintenance, finance, security, fire safety and car park

management for the operations of the buildings

• Ensure all contract works/ routine servicing are carried out accordingly as

specified in their contract agreement

• Review all contracts, agreements and insurance before their expiry and

recommend renewal or call for quotation / tender

• Co-ordinate and attend all council meetings as well as general meetings

• Prepare reports and presentation slides for the meetings

• Deal sensitively and fairly with people from diverse cultural backgrounds

• Build good working relationship and rapport with relevant agencies, contractors

and owners

• Report to Portfolio Manager on issues relating to the ground

Job Responsibilities

• Prepare detailed cost estimates for construction projects, covering materials, labor, equipment, and overheads.
• Develop and monitor project budgets to ensure costs remain within the approved limits.
• Lead the preparation of tender documents, including bills of quantities, specifications, and contracts.
• Analyze bids from contractors and suppliers, providing recommendations based on value, quality, and cost-effectiveness.
• Negotiate terms with contractors, suppliers, and subcontractors.
• Oversee contract preparation and administration, ensuring all contractual obligations are clearly defined and met.
• Manage contract variations and adjustments to accommodate design changes or unforeseen circumstances.
• Ensure that projects comply with the contractual terms and conditions.
• Conduct interim valuations of work completed by contractors to facilitate progress payments.
• Evaluate and certify contractor and supplier invoices to ensure accuracy before payment approval.
• Prepare final accounts and settlements at the end of the project.
• Work closely with project managers and engineers to determine the impact of changes on project budgets and timelines.
• Lead the resolution of contractual disputes, including claims related to cost overruns, delays, or other issues.
• Negotiate settlements with contractors or subcontractors, representing the client’s best interests.
• Lead and manage junior quantity surveyors and other members of the cost management team.
• Provide guidance, training, and support to team members to enhance their skills and performance.

Job Requirements

• Diploma or Degree in Quantity Surveying/Building or equivalent.
• Minimum of 5 years of experience in the building construction industry in Singapore, preferably with a Main Contractor.
• Experience in HDB Tender/Project is an advantage but not compulsory.
• Experienced in tendering for projects.
• Proficient computer skills, including advanced proficiency in Excel.
• Skilled in project management software.

Assistant Contract Manager / Senior QS [M&E Industry]

Basic: $4,000 - $6,000
Working Hours: 5 Days Mon-Fri (830am to 530pm)
Location: Redhill (Office)

Job Responsibilities

• As part of Tender/Contracts Team responsible in Pre/Post-Contracts administration
• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments
• To assist in contract administration, prepare progress claim(s) and liaise with the Client’s representative.
• Review and preparing of response for claims and variation costs;
• To compile subcontractor quotations and submit for review and approval;
• To review and verify the Subcontractor’s / Supplier’s claims and prepare payment certificates and to obtain approval from various approving parties;
• Preparation of final accounts and variation submissions;
• Any other contracts management related job

Requirements:

• Degree / Diploma in Quantity Surveying / Building or equivalent from a recognized University.
• Minimum 5 years of related working experience in industrial projects.
• Good working knowledge in Mechanical and Electrical.
• Good knowledge of Singapore health and safety rules and regulations.
• Good knowledge of materials and works for site usage
• Good knowledge on local pricings

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Executive Assistant, in hopes of developing the current high performing Secretary team. They are located in the Central area – easily accessible.

Duties of Executive Assistant:

• Manage Directors’ schedules efficiently.
• Draft various documents and maintain quality standards.
• Coordinate meetings and disseminate communications promptly.
• Plan business events involving internal and external stakeholders.
• Handle confidential strategic projects for Senior Management.
• Lead cross-divisional team projects with effective communication.
• Assist in onboarding top executives and new joiners.
• Arrange travel logistics and handle expense reporting.
• Coordinate with drivers and manage vehicle maintenance for executive transportation.

Requirements:

• Min Diploma holder in any discipline
• Min 5 years of secretarial experience to Senior Management
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Job Description

1. Operate 14ft lorry / tipper lorry in various part of Singapore / Construction Sites
2. Ferry workers from to and from work site
3. Transport materials and goods according to the assigned schedule.
4. Collection of goods from supplier or vendor to Company factory or Project Site.
5. Maintain compliance with all transportation laws, safety procedures, and company policies.
6. Conduct routine vehicle inspections and ensure the lorry is clean, well-maintained, and in good working condition.
7. Accurately maintain delivery logs, vehicle maintenance records, and other required documentation.

Qualifications:

• Valid Singapore Class 3/4 driver’s license with a minimum of 5 years of lorry driving experience.
• Clean driving record with no major violations.
• Prior experience as a lorry driver, particularly in the transportation or logistics sector, is mandatory.
• Strong commitment to adhering to schedules, safety regulations, and transportation laws.
• Good physical stamina to handle heavy lifting and cargo movement as required.
• Reliable, punctual, and able to work independently.
• Excellent communication and interpersonal skills to interact with clients and team members.

The Job

• Overall responsible for budget estimates on tenders, and quotations
• Analyse schedule of rates
• Review technical specifications prepared by technical team/clients/consultants
• Review cost analyses, outline and detailed approximate cost estimates
• Analyse cost plans and detailed budgeting
• Review Cash flow projections, cost checking processes, cost reports
• Advise on payment regimes
• Provide guidance and support to junior colleagues on standard opeating procedures and best practices
• Prepare monthly claim and subcontract payment

The requirements

• Knowledge of building and construction
• Excellent attention to details
• Independent, analytical, meticulous, organized and possess a positive working attitude. Good leadership and communications skills

• Prepare and vet tender documents which include drafting contracts/specification clauses, evaluating and providing recommendations for tenders and awarding construction and procurement sub-contracts.
• Evaluate submissions and preparation on contract administration matters such as assessing contractor’s claims for variation works, extension of time, loss and expenses, final account and handling of contractual disputes.
• Assist Contracts Manager in contractual and costing matters such main contract interim progress claims, progress report, variation order and etc..
• Ensure compliance with appropriate tending and procurement procedures
• Assist in recommending and implementing innovative solutions and best practices on procurement and contract strategy and related functions.
• Assist in project cost control and objective preparation
• Drafting of projects correspondences pertaining to site issues

Job Requirements:

• Possess Post Graduate Diploma / Bachelor’s Degree / Professional Degree in Quantity Surveying or equivalent
• About 1-5 years of working experience in the related field
• Experience in HDB BTO/ Warehouse Projects will be preference

Responsibilities:

Check tender documents for completeness and update tender amendment and corrigendum

Check for discrepancy and raise tender query

Perform measurements and prepare Bills of Quantities

Prepare and compilation for tender submission including calling of quotations, pricing, compilation of PQM, post tender questionnaires

Prepare project budget and cashflow

Calling of subcontract quotations, preparation of cost comparison, reports, negotiation, recommendation to award and preparation of subcontract agreement

Liaise with consultants and clients for monthly progress claim and monitor against cash flow projection

Evaluation of subcontractor’s claim and certification of payment

Track and submit variation orders, liaise with consultants for assessment

Liaise and negotiate with consultants and client for finalization of accounts

Any ad-hoc duties assigned by the Contract Manager & management.

Requirements:

Degree/ Diploma in Building/ Quantity Surveying

3 years relevant experience

Able to work independently

Team player with Positive learning and Positive working attitude

Able to work under tight deadline with less supervision

Responsibilities:

• Monitor all financial aspects of the project to ensure the project is within the budget.
• Provide project costing, prepare and carry out budgetary control
• Prepare and analyze cost comparison
• Handle monthly progress claim and final claim
• Attending to all relevant administration and documentation for the project
• Experience in tender preparation, measurement and estimation for earthwork / civil engineering / A&A projects
• Taking off quantities
• Compile RFQ, Submit the quotation and Submit the relevant documentation
• All other QS related job

Requirements:

• Candidate must possess at least a Degree/Diploma in Quantity Surveying/ Civil Engineering/ Building/ Architecture
• At least 2 year(s) of working experience in the related field is required for this position, proactive and good communication with Client to meet the deadlines.
• Able to work independently, be meticulous, analytical
• Applicants must be willing to work in North (Senoko Area)
• Able to commence work within short notice period

JOB RESPONSIBILITIES

-Be responsible for the day-to-day operations of the site.

-Plan, execute and supervise all the facilities' management and operational activities

-Conduct meetings, project co-ordination in residential/Commercial strata development

-Invite quotations, conduct evaluation for all services, provide recommendation reports and organise and coordinate Corrective Program for repairs and maintenance of the common properties

-Administer contracts renewals and issue of contracts

JOB REQUIREMENT

-Candidate with self drive possess Professional Certificate/ Diploma or degree in Estate Management or related disciplines.

-Previous experience in managing condominiums, industrial or commercial buildings.

-Good interpersonal, communication and leadership skills

-Knowledge of Management Corporation Strata Title (MCST) and Building Maintenance & Strata Management (BMSM) Act

MULTIPLE LOCATIONS AVAILABLE

General quantity surveying duties such as contract/project cost control,variation and administration

- To source for quotations,price comparison and costing summary

- To prepare documents for tender and contract

- Pre-contract and post-contract related works

- Degree/Dip in Civil Engineer

- Min 3 yrs experience in structural steel work and singapore construction industry

- Able to work independently

- Email sent to [email protected]

1) Supervising and coordinating with warehouse team on loading and unloading of containers and vehicles.

2) Prepare delivery orders by arranging cargo and placing them in delivery area.

3) Inventory control.

4) Scheduling and arranging deliveries and manpower deployment.

5) Assist in keeping a safe and clean working environment.

6) Working with customer service team to handle client accounts.

Responsibilities:

• Responsible for site supervision and coordination work
• Assist Project Manager / Site Engineer in the daily execution of work
• To perform job estimations, drawings, site surveys, etc
• Monitor, control, and coordinate site work with the operations team as well as sub-contractors
• Ensure that the works are carried out following the project quality, safety plan, and contract requirements, including drawings and specifications
• Ensure compliance with safety regulations
• To update daily work done for all jobs
• Delegate the works and control the projects within the budget and schedule
• Any ad-hoc duties as assigned

Job Requirement:

• Minimum 5 years and above of relevant working experience in Main Construction
• High integrity with good analytical and problem-solving skills
• Possess good communication and interpersonal skills/team player
• Able to work under pressure and meet the demands of the job
• Preffered to have Driving licence
• 6 days work week due to construction site requirement

Duties & Responsibilities:

• Perform Human Resource tasks, duties, and general admin roles.
• Handle staff onboarding and offboarding process end-to-end cycle together with Talent Acquisition Executives.
• Maintain accurate HR database and up-to-date employee records, i.e. transfer, promotion, resignation, unpaid leaves, shift codes etc.
• Upkeep and maintenance of employees’ personnel files.
• Responsible for company insurance renewal and claims.
• Participate in ad-hoc HR projects and company events as required.
• Assist in implementing and handling staff performance management, appraisal, etc.
• Handle staff incentive calculation and verification, etc.
• Handle all workpass applications, renewal, cancellations, booking air tickets and levy matters, etc.
• Update employee data and information on the government’s website, e,g., MOM.
• Submission of documents according to government’s requirements.
• Implement staff engagement activities and keep track of the outcome and effectiveness and outcome.

Job Requirements:

• Minimum Diploma or Bachelor’s Degree in any discipline with min 2 years of working experience in HR.
• High level of integrity with a positive work attitude
• Team player.
• Effective communication and interpersonal skills
• Good writing skills and computer skills
• Be able to work in a fast-paced environment and under pressure
• IT Savvy
• Multi-lingual will be an advantage as this position needs to deal with some foreign workers from different countries.
• Good critical thinking and problem-solving skills will be an advantage
• Positive thinking and objective
• Self-motivation and willingness to learn and a strong passion for HR will be preferred

Other Information:

• 5 days’ work week.
• Opportunity to explore in different HR fields.
• The working location is central and near MRT.
• Performance Bonus

1. Must have class 4 licence

2. Must have 2 year driving experience in singapore

3. Have to maintain the vehicle clean and good condition.

4. Driving clients daily to their desired destinations

5. Adjust the route to avoid heavy traffic or road constructions, as needed

6. Using navigation apps to determine the best route

• Sales & Service Coordinator
• Working location: Hillview
• Working days: 5.5 days
• Working hours: Mon – Thur (08:30 to 18:00), Fri (08:30 to 17:30), Alternate Sat(08:30 to 12:00)
• Salary: $2,800 - $3,000 + Commission + Annual Performance Bonus

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Our Client:

• Construction Industry
• 5 Days, Office Hours
• Jurong West Region
• Up to $5000 per month

Responsibilities:

• Conduct quantity assessments and inspections on construction projects.
• Adherence to regulatory standards and specifications, providing detailed reports on findings.
• Manage variations and changes to project scope, cost and schedule.
• Oversee projects from inception to completion.

Requirements:

• Minimum 1 year of experience as Quantity Surveyor.
• Diploma or Degree Certificate in relevant discipline.

For interested applicants, please click "Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.