Working Days/Hours: Monday - Friday; 830am – 6pm

Location: Chinatown

Contract till 31 Dec 2025

Job Description:

• Reports directly to the Quality Service Experience Manager (QSM)
• Responsible in providing excellent service to all customers
• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls
• Ensure accuracy of data collected from the customers
• Maintain and update the survey database with proper notes indicated in the system
• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments
• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases
• Provides daily email summary report to the QSM
• Escalate to the QSM on challenging issues or complaints received through mailbox channels
• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes
• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations
• Train and guide employees to create a culture of service excellence
• Any other ad-hoc duties

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

As a Wet Chemical and Specialty Chemical Global Supplier Quality Engineer, you will be responsible to support the overall metrological alignment strategy, execution plans and excursion prevention programs to develop Suppliers through Continuous Improvement Programs to ensure advance metrology is constantly applied to materials procured materials/services to Micron. You will work in close partnership with key stakeholders such as Global Quality, Global Procurement, Global Manufacturing Central Team (MCT), Operations, Product Engineering and R&D to develop, execute and measure the effectiveness of Supplier Programs.

In addition, you will support Supplier Performance Reviews to ensure suppliers receive timely and accurate supplier performance feedback based on consistent metrics and that the expectation of continuous improvement is understood and realized. The position will be reporting to Principal Lead, Front End Supplier Engineer.

Role Responsibility and Tasks

1. Development Phase - Sourcing, Selection and Qualification Phase

• Drive Wet Chemical and Specialty Chemical Quality risk assessment and ensure all risks are mitigated to support Fabs qualification activities.
• Participate, support, and recommend from quality perspective on global sourcing and segmentation strategies, including business continuity, benchmarking, new markets, request for quotation (RFQ)/ request for information (RFI), sourcing, selection, cost savings and other analytics.
• Lead technical risk assessment audit for new supplier/ material engagement or qualification to assess their capability and readiness for High Volume Manufacturing (HVM).
• Set up, communicate, and ensure suppliers understood and comply with Micron Supplier Requirements Standards (SRS).
• Support cross fab technology transfer activities in terms of new technology Bill of Materials (BOM) and driving global specifications alignment.
• Collaborate with Suppliers on their outgoing analysis capability to align Best-In-Class (BIC) method detection.
• Align and guide Suppliers to aligned Fab’s advance technology needs which include but not limited to:Study BIC test analysis method and align with Supplier with the collaboration with site Chem Lab to support manufacturing needs (FOAK eval, routine quality monitoring, troubleshooting, improvements, etc.).
  Align, correlate, document with suppliers on lab methods / tools / practices and target to achieve low detection at ppq level contamination.
  To provide a platform for technical or knowledge sharing for SQE team.
  Conduct Regular Technical Meetings with Suppliers on metrology CIPs.
  Conduct constant look out of advance chemical analytical equipment and technology, work with internal site/supplier on results correlation and deploy into CIP with suppliers in compliance to advance technology
  Conduct research for ≤ 10nm particle detection and work with internal site/supplier on results correlation, and deploy into CIPs with suppliers in compliance to advance technology
  Lead Suppliers towards ISO17025 compliance.
  
• Set up, communicate, and ensure suppliers understood Micron metrology expectations.
• Support Category Strategy for Benchmark to/with Suppliers to ensure Controls and Preventive measures are in place to support Shift-Left-Strategy. Supplier/Material development programs.
• Participate and support test method benchmarking and analytics with Suppliers

2. HVM Phase - Supplier Development and Excursion Management

• Lead Wet Chemical and Specialty Chemical Global Material Specification definition and alignment activities with internal stakeholders and suppliers.
• Deploy Wet Chemical and Specialty Chemical category Quality programs, lessons learnt and benchmark to/ with suppliers to ensure controls and preventive measures are in place to support Shift-Left-Strategy.
• Host regular Quality and Technical Review (QTR) meetings with strategic and developing suppliers.
• Manage supplier and sub-supplier changes in Supplier Change Management (SCM).
• Work collaboratively with Global OCT MTE, Operations and Facility globally for deep dive root cause investigations, corrective and preventive actions to ensure no recurrence of related Quality issues.
• Define, manage, and monitor supplier monthly quality performance metrics and their compliance to Micron SRS.
• Enhance the supplier quality business processes to improve productivity and efficiency.
• Support Global Procurement on supplier performance rating on Quality related criteria.
• Lead and conduct supplier audit.

Experiences:

• Previous experience working in Chem lab, wet chemical and specialty chemical under semiconductor industry field is preferred
• Basic Knowledge of ISO9001, IATF16949 & ISO17025 requirements.
• Basic knowledge of Wet Chemical and Specialty Chemical applications and wafer manufacturing process.
• Strong analytical skills with experience in MSA and calibration, statistical methods, FMEA, problem solving methodology and quality management systems.
• Ability to interact effectively with internal and external interested parties, across all levels.
• Ability to collaborate effectively with cross-functional organizations to understand needs and translate them into actionable plans, deliverables, and resource requirements.

Qualification:

• Minimum of 5 years’ in semiconductor field.

Develops, evaluates, revises, and applies technical quality assurance protocols/methods to inspect and test in-process raw materials, production equipment, and finished products. Ensures activities and items are in compliance with both company quality assurance standards and applicable government regulations. Performs analysis and identifies trends in the inspection of finished products, in-process materials and bulk raw materials, and recommends corrective actions when necessary. Ensures that established manufacturing inspection, sampling and statistical process control procedures are followed. May assure compliance to in-house and/or external specifications and standards, such as GMPs and ISO regulations. Evaluates and analyzes the efforts in organizing, documenting, and interpreting inspection support documents and records.

QA Assistant

Monday - Friday 9am to 6pm, Alternate Sat 9am to 1pm

Office Location: Chin Bee Crescent (Boon Lay)

Basic: $2500 to $3000

Requirement

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma / Degree, Food & Beverage Services Management, Food Technology/Nutrition/Dietetics or equivalent.
• At least 1 year(s) of working experience in the related field is required
• Relevant experience in Food & Beverage industry is an advantage.

Production and Supply Chain Support

• Conduct routine and daily checks on food safety, hygiene, quality, process and general guidelines of Halal requirements in production, supply chain and logistics
• Prepare and maintain food safety, hygiene, quality and process
• Perform daily periodic site walk of whole facility
• Conduct retention samples checks
• Coordinate with microbiological laboratory for sample collection and lab reports.
• Follow-up with Procurement on investigation and corrective actions on raw material complaint / customer feedback.

Regulatory Support

• Assist in internal audit.
• Support external customer and regulatory audits i.e. FSSC 22000, 3rd party supplier assessment.

Import and Export Management

• Prepare and liaise with warehouse team on export procedures e.g. placement of temperature data logger device.

Vendor Management

• Perform basic troubleshoot and liaise with external vendors for routine servicing and issue follow up e.g. pest control, cleaning chemicals, weighing scale, metal detector, microbiological laboratory.

Customer Management

• Provide support to customers’ request e.g. questionnaire, product specification, shelf-life lab test reports.
• Assist in investigation and follow up with investigation report.

Training

• Preparation of training materials e.g. attendance sheet, assessment.
• Coordination with HODs on training schedule.
• Conduct training

Ad-hoc Duties

• Any other duties assigned by QA manager.

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

Quality Assurance of Quality Management Systems

• Assist the QA Manager in developing, implementing and maintaining the Quality Management System for CPM GMP, GDP, Halal Certification and other relevant standards required by the local authority. Ensure conformance to the standards and continuous certification
• Assist the QA Manager in developing and delivering continuous training programs to all levels of staff to ensure awareness of CPM GMP, GDP and Halal requirements, and compliance to healthcare guidelines
• Keeping up to date on new regulatory requirements and ensure internal SOP guidelines are in compliance
• Active participation in external and internal audits
• Ensure all non-conformances raised during internal and external audits are adequately addressed, closed and monitored

Support of Production Quality Control

• Execute the Quality Controlling activities for incoming and outgoing materials. Ensure the QC activities are carried out as of requirements in SOPs and are properly recorded. Authorized for release or reject of the materials
• Update and maintain specification for CPM/Health supplements/Cosmetic (bulk material, packaging material and finished products)
• Ensure timely calibration of equipment (e.g. data loggers)
• Carry out bulk material sampling and testing. Responsible for checking of the test results from internal and external testing. Ensure proper record keeping and retention of test reports
• Provide support to production in approval of Master Production Ticket (MPT) and releasing of incoming materials such as bulk and packaging materials for production use
• Monitor incoming materials and feedback to supplier for any non-conforming materials found. Liaise with supplier for corrective and preventive actions, and maintain the materials non-conformance records
• Maintain the retention sample records and ensure proper disposal of the retention samples according to SOP
• Carry out stability studies of the products and maintain records accordingly
• Assist in maintaining and updating of the Manufacturing Formula, Processing and Packaging Instruction (MFPP) of the products

Commercial Product Quality Support

• Assist the QA Manager by working with respective product/brand owners in following up on the investigation, resolution of quality-related complaint, and recommending corrective and preventive actions
• Ensure execution of the recommended actions, recording and periodic review of quality-related complaints

Others

• Any relevant projects as assigned

We are hiring for our MNC client in the fresh produce / food manufacturing industry.

Job Description:

- Maintain high standards of internal quality control through efficient management of quality control.

- Ensure Quality Team conduct regular inspection as per approved specification.

- Ensure Inspector carry out inspection task in accordance to ISO/FSSC 22000 standards, HACCP & GMP requirements.

- Report to Head of Operations for overall production performances, any problems encountered and/or area of improvement.

- Conduct training and audit for Quality Assurance programs including the standard of quality required by the customer, 5S, GMP, Food Safety, hygiene etc.

- Ensure the team immediately report and submit the claims document when the arrival shipments do not meet the quality requirements.

- Ensure all employees follow the company’s SOP / procedures.

- Ensure new employees are well trained and follow procedures. To consistently provide training to existing employees toward increasing their job competency.

- Handle both customer complaints & supplier rejects and conduct investigation and make appropriate corrective measure timely.

- Liaise with authority and handle all food safety related audits.

- Any ad-hoc duties as assigned by the Supervisor

Interested candidates, please email your CV to [email protected].

We regret that only shortlisted candidates will be notified.

Evelyn Xie Huijing | R1104549

Recruit Express Services Pte Ltd | 13C6614

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as as Vice President, Wealth - IPB and Private Bank Control Testing Leader - Hybrid (Internal Job Title: Business Risk and Control Officer - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Product and Operations departments.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Testing Utility; and is an execution-oriented individual contributor position accountable for end-to-end controls monitoring of the Wealth Products and Operations department – i.e., operational controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls monitoring/testing.

The Wealth Products and Operations Control Testing Leader is a subject matter expert on overall controls monitoring, with an excellent level of understanding of control testing and who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

In this role, you’re expected to:

• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions.
• Performs a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures.
• Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from control testing design to performance management and control testing platforms basics.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Support other relevant work efforts of the department where needed and as directed by their manager.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5+ years relevant experience, 3+ years in Risk & Controls roles.
• Subject matter expert on controls design, execution and/or control testing.
• Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
• Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
• Effective communication, written and presentation skills.
• Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
• Independent thinker and able to perform a credible challenge of businesses/functions.
• Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
• Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
• Bachelor’s/University degree, Master’s degree preferred.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Responsibilities:

• General Responsibilities
• Ensure that all services offered through the centres meet or exceed internal and quality assurance guidelines.
• Conduct audits on regulatory compliances, internal processes, procedures and potential high-risk non-compliances areas as per Regulatory Standards.
• Involved in initiatives to implement quality measures to raise the standard of early childhood care and education in child care centres.
• Ensure centres’ adherence and conformity to corporate identity and guidelines.
• Ensure the team provide a safe and nurturing environment for children that encourage their social, emotional, physical and intellectual development.
• To escalate issues and concerns to management in a timely manner.

2.Licensing and SPARK certification

• Familiar with ECDC Act
• Familiar with SPARK QRS-U.
• Ensure that the centres adhere and compliance to the regulatory standards.
• Develop action plan to meet Licensing & SPARKS criteria

3.Policies and Procedures

• To oversee, track and monitor centre’s corrective action responses, ensuring that centre’s principals, supervisors and staffs follow through all corrective action plans and review the effectiveness of such responses.
• Motivate the team to achieve operational effectiveness, ensuring ongoing organisational capabilities without compromising quality standards.

Requirements:

• Diploma in Early Childhood Care & Education (ECCE) or related discipline.
• At least 3 Year(s) of working experience in the related field is required for this position
• Knowledge of quality/compliance management as well as regulations and standards in Early Childhood
• Experience with quality improvement systems
• Aptitude for reviewing data, strong analytical skills and meticulous
• Proficient in Microsoft applications such as Word, Excel and PowerPoint
• Preferably Junior Executive specialized in Quality Control/Assurance or equivalent.

We are representing our IT Solutions provider client in looking for the following.

Quality Engineer

Responsibilities

• We are looking for a committed professional to lead quality assurance and testing initiatives across government agencies, driving meaningful improvements and ensuring the delivery of reliable, user-focused solutions.
• You will be part of the Quality Assurance and Testing team to support the work of our colleagues at the various agencies through establishing QA and Testing processes, best practices, implement tools and test automation.
• Define and maintain QA and Testing processes, including Test Management, Defects Management and Code Quality
• Coach and mentor Government IT Business Analysts and end users on QA and testing processes, fostering a culture of quality and excellence within government IT teams.
• Work with selected projects at government agencies, championing product quality and software testing practices in agile/waterfall project delivery.

Requirements

• Minimum Degree in software engineering, computer engineering, electrical engineering, or related discipline.
• Around 5 years of experience in establishing test strategies for systems in agile development environments.
• Profound knowledge of various test types, levels, techniques, methodologies, and test automation, with a strong understanding of test-driven development and continuous integration/delivery principles.
• Hands-on test automation experience and the ability to integrate test automation into the Continuous Integration chain.
• Experience in QA Management for the system delivery and Certification in Testing and Software Quality Assurance will be a bonus.
• Organized, methodical, and meticulous in planning, management, and execution, with a strong focus on attention to detail and problem-solving.

Interested applicants, kindly forward a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254 | EA Personnel Registration No: R1879665

JOB REQUIREMENT

1. Conduct audit on the compliance of the customer and contract (i.e. staff deployment, emergency store, infection control & waste disposal, etc.) according to customer's standards & requirements.
2. Participate and attend Environmental services joint review meeting, Internal Operations meeting, Management Review Meeting and minutes recording as and when required .
3. Develop, establish, conduct audit based, evaluate and update various quality audit tools and documentations, (i.e.MSDS, ISO, Emergency Preparedness Briefing, Emergency Contact List. Emergency Response Team, Permit-To-Work, EHS ISO 9000-2001, ISO 14001:2004 OSHAS 18000:1999, etc,) procedures to ensure compliance of the required standards and requirements for housekeeping services.
4. Review quality reports against contractual quality and performance outcomes and identify actions items. Conduct joint audit with client on storage areas (i.e. MSDS, Work Permit, safety audit) as scheduled.
5. Coordinate with ISS HQ on quarterly Internal QA Audit. Follow up on non-conformance or observations raise.
6. Review & update Standard Operating Procedures (SOP), Standard Operation Forms (SOF), SGH Environmental Services protocol, etc. as and when required.
7. Conduct, implement and update Quality Improvement projects in SGH Environmental Services, Collect and comply all relevant data for use in reports and plans
8. Maintain, update and review Product register, procedures, forms or manual (i.e. office equipment, SOP, SOF, Machinery Master Lists, MSDS, risk assessment record) requested by ISS and customer.
9. Prepare, review, analyze and submit monthly report of completed QA paper works on schedule. (i.e. Key Performance Indicator, staff feedback data analysis, patient interview and recovery plan; waste analysis, project turnover/ completion time, incident reports balance score Card etc.) to Manager.
10. Record and update all inventory of housekeeping items (i.e. bins, dispensers, chemicals, store key, mattress and mattress cover, handrub location, ladder, flat mop, janitor trolley, floor mat location, shower curtains etc,) and staff feedback records (i.e. staff survey (SPSS), etc.) to be submitted to customer for approval.
11. Conduct patient's interview and patient feedback investigation by collecting data and record for the Corrective ACtion to be implemented for continuous improvement of services
12. Provide assistance to arrange, create and organize company - sponsored social activities, staff recreation activities, awareness training on safety, environment and health issues (i.e. signage, hand washing steps, posters etc.).
13. COnduct trainings on yearly chemical spillage spill practices, Basic English class for foreign staff and other Quality Assurance related trainings. Update health awareness and response tiem briefing on unforeseen outbreaks (i.e. disaster outbreak, SARs, etc) to staff.
14. Liaise with vendors on the unsatisfactory products or services provided. Follow up, monitor and record the corrective actions that implemented by vendors.
15. Conduct time motion study and analysis by project basis.
16. Record, update and submit results of Surveillance Audit and Infection Control Audit.
17. Conduct surveillance audit for staffs to ensure that cleaning procedures adhere to System 8 and unsatisfactory work in related to protcool, work procedures, work flows, work safety and house rules. The unsatisfactory work should be highlighted, monitored, followed up to ensure that gaps are closed.
18. Undertake any duties/ projects, etc. as and when requested by Client or Contract Manager.
    
    
    
    JOB REQUIREMENT
    - Diploma or equivalent qualification in management of quality standards or closely
    related field with minimum 2 or more years of progressive management experiences working
    in a hospital environment or facility services industry.

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

As an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that advisory services maintain standards of excellence.

Our ideal candidate is someone who is passionate about learning & development, service quality, and stakeholder management.

Core Responsibilities

Training

· Develop a strong understanding of the CET landscape (e.g. job roles and skills in demand), career progression pathways, the SSG suite of resources for career planning and upskilling, and other agency programmes and initiatives that can benefit clients in their upskilling efforts and enhance their employability

· Conduct needs analysis to identify training needs and develop training interventions for internal and external stakeholders

· Develop and deliver training materials and content to address training needs

· Apply adult learning principles and instructional design methodologies to create effective and engaging training experiences

· Provide ongoing coaching to reinforce learning and support development

Quality Assurance

· Ensure advisory services meet quality standards by adhering to established processes, guidelines and industry best practices

· Conduct internal audits to ensure adherence to established standards and provide recommendations for improvement

· Review and manage case notes quality to support data insights

· Leverage data and feedback to continually refine and improve quality standards

· Extract and organise monthly satisfaction survey feedback for score tabulation and reporting

· Compile reports and presentations related to monthly feedback and audit findings

· Develop and regularly review assessment framework to establish standards of excellence

Others

· Support event deployment on an ad-hoc basis

· Handle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basis

· Oversee and address individual feedback and complaints related to the quality and effectiveness of advisory services, ensuring timely resolution and continuous improvement of the service experience.

· Manage contract renewal of Skills Ambassadors

Requirements

· Possess a tertiary qualification

· 1 year of relevant experience

· Familiarity with quality assurance programs

· Strong organisational and data management skills, with the ability to manage monthly reporting

· Creative skills to develop visually appealing materials

· Detail-oriented with experience in conducting audits or reviews to ensure quality standards

· Proficiency in using Microsoft Office, especially Excel and PowerPoint, and design software for creating materials

· Ability to work independently and as part of a team to meet deadlines

· Excellent business writing and communication skills to collaborate with various stakeholders

· Ability to converse in Mother Tongue is an advantage

· Experience in service excellence or CRM will be welcomed

Candidates who do not have the required qualification or relevant experience are welcome to apply.

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.

We are seeking a Software Quality Engineer (QE) for developing and maintaining the disbursement system . As a QE, you will play a critical role in ensuring that the services are reliable, secure, and meet the user's needs.

What to Expect:

1. Test Planning & Maintenance: Create and maintain test cases and plans, ensuring they reflect the latest requirements and policy changes.
2. Automation & Framework Development: Build, maintain, and improve automated testing frameworks and environments to enhance testing efficiency.
3. Hands-on Testing: Conduct various forms of testing such as manual, functional, performance, and exploratory tests, and file defects when necessary.
4. User Acceptance Testing (UAT): Support UAT activities, ensuring the system functions as expected before release.
5. Production Support: Assist in resolving production cases to maintain high-quality operational systems.
6. Agile Collaboration: Actively participate in all agile ceremonies, including stand-ups, sprint planning, and retrospectives.

How to Succeed:

1. Educational Background: A degree in software engineering, computer engineering, electrical engineering, or an infocomm-related discipline.
2. Testing Experience: At least 3 years of professional software quality testing experience with hands-on automation experience.
3. Technical Skills:Strong understanding of testing techniques, test-driven development, and continuous integration/delivery.
   Experience with Java and Spring Boot frameworks is a plus.
   Familiarity with automated testing frameworks (Selenium, Cucumber, JUnit) or enterprise tools (HP UFT, QC, Mobile Center).
   Experience with performance testing tools like JMeter, Gatling, or enterprise tools such as HP LoadRunner.
   Knowledge of penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise-level tools (WebInspect, Nessus, CheckMarx).
   
4. Agile Experience: Working experience in Agile environments is highly preferred.
5. Soft Skills: Excellent verbal communication and listening skills, coupled with a proactive, self-driven, and motivated attitude.

• Well Established Company
• Basic $3800 - $4500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working day: Monday to Friday
• Working hours: 8.30am to 6pm

Job Responsibilities:

• Maintain updated and accurate documents and records on ISO 9001, 14001 and 13485 system (includes Quality Manual, Procedures, Work Instructions, Forms, etc.) to ensure system compliance and ready for Management Review
• Plan and conduct internal and external audits to ensure readiness of all sections for third party certification body, management review and customer audits
• Coordinate with internal stakeholders to participate in customer or supplier audits for compliance
• Review audit findings and develop action plans to drive continuous improvements
• Generate and review quality reports on suppliers’ performance and work with suppliers to address non-conforming materials, and drive for continuous improvement
• Issue and follow up on Supplier Corrective Action Request (SCAR) to suppliers, monitor and review SCAR effectiveness for timely closure
• Support the qualification of new suppliers to maintain a healthy pipeline of qualified suppliers to meet Cyrus production requirements
• Maintain and conduct regular review of calibration and preventive maintenance for equipment
• Responsible for quality issues arising from production and customer feedback, and collaborate with the production team to address internal process issues and implement corrective actions to resolve customer complaints with proper documentation
• Responsible for timely closure of Corrective and Preventive Actions (CAPA), non-conformance investigation report and customer complaints and, publish reports on quality performance
• Lead the Material Review Board (MRB) meeting involving members from production, engineering and quality departments to conduct root cause analysis, address quality issues, implement corrective actions and review its effectiveness
• Lead the team of QC inspectors in the inspection of parts for conformity in accordance with relevant drawing requirements
• Perform any other duties, as assigned

Job Requirements:

• Minimum Diploma or Degree in Precision Engineering, Quality Management or Mechanical Engineering with 2 years of working experience in quality engineering or manufacturing

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

• Design, analysis and plan for Civil & Structural engineering works
• Prepare design calculations, drawings and carry out Authority submissions
• Responsible for timely submission of plans and reports to Consultant and Authorities
• To coordinate & liaise with consultant, sub-con and other trades eg M&E and architectural for projects specifications & other technical issues
• To assist in project coordination and oversee of all structural/Civil works on site and ensure all related activities are carried out as per drawings
• Attend meetings inclusive technical meetings (not withstanding to minutes down the meeting if necessary) and site walks during the construction phase of project
• Keep track of test reports, tests, ST, Green Mark scheme and constructability scheme
• Document control and compilation accordance to company ISO standard

Requirements

• Degree in Civil/Structural Engineering / Building
• 3-5 years architectural and structural coordinator experience in building construction Project
• Good knowledge of Structural specifications & requirements
• Preference will be given to those who can commence immediately

Responsibilities:

• Conduct QAQC daily checks
• Prepare monthly QAQC report for submission to Corporate QAQC Department
• Conducting monthly QAQC Training to Sub-contractors
• Issuance of QAQC Non-compliance to sub-contractors
• Attend monthly QAQC presentation and meeting at Corporate QAQC Department

Job Requirements:

• Min 5 years experience
• Min Diploma in Engineering fields
• Architectural-trained or Structural-trained work experience

Job Description & Requirements

• Prepare and analyze cost comparison
• Obtaining quotations, liaising and negotiate with sub-contractors and suppliers
• Responsible for measuring quantities and taking off
• Prepare tender submissions, variation orders, claims, final accounts, settlement and sub-contractor payments
• All other QS related job
• Degree / Diploma in Civil Engineering, Building or its equivalent
• 1 years and above experience as QS in main-con companies
• Proven ability in contract negotiation, contract administration & variation orders
• Able to work independently, be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines
• Preferably with working experiences in MRT projects
• 5 days work week

Job Description:

• Attend technical meeting / site meetings with consultants and provide technical solutions
• Study drawings and coordinate architectural works with the consultants and sub-contractors to resolve any technical / site issues
• Ensure architectural works are carried out according to specifications / drawings
• Inform Project Director / Project Manager on any technical / site problems pertaining to architectural works
• Supervise the progress of architectural works on site
• Coordination of sub-contractor's architectural work and ensuring the work is on schedule

Requirements:

• Minimum Diploma in Architect or equivalent
• 5 years relevant working experience in Architectural coordination
• Excellent written and verbal communication skills

Responsibilities

• Manage and optimise utilisation for the vessels within Region XXX across all allocation scopes (trades), all Geo Froms for full and empty containers
• Responsible for Allocation and Capacity Management on designated Ship Systems / Trades
• Creation of Voyage Allocations and Customer Allocations as per alignment with TM Pricing & Steering
• Define allocation management steering measures to control the booking uptake in line with the trade strategy (e.g. managing contribution baselines for cargo acceptance)
• Monitor and predict the voyage utilisation based on booking developments and initiate corrective measures where required
• Monitor key connections between services at transshipment ports and initiate corrective booking acceptance measures where required.
• Monitor the uptake and follow up with relational TMPS and internally with TM Cargo Controllers handling other SSYs
• Handle waitlisted shipments
• Prioritise cargoes for loading/shut out when required considering commercial rules as well as operational and cost aspects
• Drive the performance for the Cargo Control KPIs – utilization, QP3 fast booking response, QP7 Loaded as booked and dwell time reduction
• Reduce operational costs resulting out of our cargo flows to a minimum (renominations, storage)
• Liaising with ship planners (own or partner line) on space related topics and operational restrictions (e.g. draft, ballast & bunker, stack weight, etc)
• Responsible for special cargo approval applications (e.g. OOG, Flexi tank) to planners/partner lines
• Liaise with QSCs and GCC for Customer Service related topics (e.g. vessel balancing) as well as Cargo Operations topics (e.g. terminal build up, load lists)
• Cooperate closely with TM Pricing & Steering and the Commercial Organisation (e.g. Global Account Management, Commercial Steering) regarding booking development and respective market situation
• Liaise with the Commercial Organisation (Regional Commercial, Global Sales) regarding uptake performance push
• Consultation on required schedule recovery measures in collaboration with Operations
• Create tactical forecasts where required as per joint working procedures considering expected booking development also on connecting services
• Provide input to capacity requirements when needed e.g. shuttle or feeder space requirements.

Job Requirements

• Degree in Shipping, Transportation or related discipline
• Minimum 3 years’ experience in liner shipping/ transportation industry
• Operational background and Trade Management or Commercial Steering experience welcome
• Comprehensive knowledge about HL applications (FIS, Qlik.) (Advantageous)
• Proficient in MS-Office products (Excel, PowerPoint)
• Analytical, systematic and efficient way of working
• Motivated, proactive and reliable
• Willing to take ownership of tasks and responsibility
• Teamplayer with strong communication skills
• Excellent negotiations skills and assertiveness
• Acceptance of flexible working times also on holidays/weekends
• Experience in dealing with different stakeholder groups
• Ability to develop and implement new concepts and structures
• Knowledge about Hapag-Lloyd’s global product offering (Network & Partners) (Advantageous)

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Working day & Time : Mon-Fri (9am - 6pm) Half Day Alternate Saturdays (9am - 1pm)
• Salary: $2,300 - $2,800
• Location: Aljunied

Responsibilities:

• Boosting New Sales lead by contacting customers to send company catalogue for client’ understand and making cold calls
• Assisting superior with administrative tasks and coordination
• Handling sales logistics coordination with foreman on the delivery and machinery at site and client site coordination
• Handling indoor sales inquiries and orders by phone or email
• Preparing and processing sales orders and quotations
• Developing and maintaining a filing system for managing sales databases and updating sales records
• Collaborating with marketing and finance teams on sales-related tasks
• Updating of sales database, such as sales orders, Operators movement, machineries movements etc
• Payment receivable

Requirements:

• Minimum ‘O’ Level, Diploma/ Degree in Commerce/ Marketing/ Business Administration or a related field are preferred.
• Have relevant experience with 2 – 5 years and above in similar role
• Proficient with Microsoft Office based applications
• Willing to work beyond normal working hours

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

Responsibilities

- Responsible for the quality assurance of e-commerce business Domain. Design reasonable test plan according to the requirements and technical implementation. Ensure overall test quality and progress on track covering frontend and backend.

- Automation testing: Work on specific projects and automate test cases for them and continuously improve and maintain the testing framework.

- Create/maintain robust CI/CD pipeline for test execution and quality gates for deployment.

- Identify areas for improvement in the testing process and implement solutions.

- Participate in code reviews to ensure that code is testable and meets quality standards.

- Continuously track and analyze online and offline quality problems while constantly improving the quality of the system.

- Stay up-to-date with the latest testing trends and technologies.

Qualifications

- Bachelor's degree or above in computer science or related major is preferred.

- 5+ years of work experience in testing and development in the big tech sector.

- Solid knowledge of at least one programming language (Python/Java/Go).

- Solid knowledge of computer field fundamentals for networking, database and algorithms.

- Solid knowledge of api automation testing/UI-automation testing, server-side stress testing.

- Experienced in quality assurance methodology and have certain understanding of CI/CD.

- Passionate, self-motivated and can demonstrate excellent teamwork skills. Self-driven at discovering, analyzing and summarizing problems to promote continuous improvement of projects.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Salary: S$3500

Working Days: Monday - Friday

Working Hours: 830am – 6pm

Location: Chinatown

Contract Period: Till end of Dec 2025

Responsibilities:

• Reports directly to the Quality Service Experience Manager (QSM)

• Responsible in providing excellent service to all customers

• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls

• Ensure accuracy of data collected from the customers

• Maintain and update the survey database with proper notes indicated in the system

• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments

• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases

• Provides daily email summary report to the QSM

• Escalate to the QSM on challenging issues or complaints received through mailbox channels

• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes

• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence

• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations

• Train and guide employees to create a culture of service excellence

• Any other ad-hoc duties

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/5789

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Job Description & Requirements

Job Description

• Assist Director Sales and Marketing in planning and executing the sales and marketing plan
• Work with Marketing Team on the production of sales and marketing collaterals
• Address technical sales enquiries in the area of waterproofing, urban greenery, landscape engineering and ecological solutions, and client’s feedback on product and services.
• Arrange to meet potential customers to generate lead
• Conduct outdoor sales presentations to clients, in seminars and workshops
• Advise and update Director on sales performance reports and activities such as call reports, weekly sales plans and sales forecasts

Requirements

· This is an executive level position with at least 1-2 year relevant work experience

· Fresh graduates are welcome to apply

· Proficient with Microsoft Office

· Candidate must possess /be: Self-motivated - Initiative - Independent - Organization skills - Good interpersonal and communication skills

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Construction Worker/General Worker
• Working Location: Sembawang/Island Wide
• Working Hours: 5.5 days (Monday to Friday 9 AM – 6 PM, Saturday 9 AM – 1 PM)
• Salary Package: Salary $1,000 per month (hourly basis) + OT
• Duration: Permanent

Key Responsibilities

• Perform a variety of tasks involving physical labor at construction sites.
• Assist in loading and unloading building materials and equipment.
• Operate hand and power tools of all types, including air hammers, earth tampers, cement mixers, small mechanical hoists, surveying and measuring equipment, and a variety of other equipment.
• Clean and prepare construction sites by removing debris and possible hazards.
• Dig trenches, set braces to support the sides of excavations, erect scaffolding, and clean up rubble and debris.
• Mix, pour, and spread concrete and other materials.
• Follow construction plans and instructions from supervisors or more experienced workers.
• Measure and cut materials to specified dimensions.
• Assist in the installation of structures and fixtures, such as windows, doors, and frames.
• Perform minor repairs on existing structures.

APPLY NOW!!!

• Minimum NITEC or equivalent qualification.
• Previous experience in construction or general labor is a plus.
• Has knowledge in electrical is advantageous.
• Ability to operate a variety of tools and machinery.
• Good physical condition and stamina.
• Ability to follow instructions and work independently and as part of a team.
• Knowledge of basic safety regulations and procedures.
• Willingness to work in various weather conditions and environments.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67193 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740