Job Requirements

-Serves as the link between direct reports and middle / upper management.

-Plans production operations, establishing priorities and sequences for manufacturing products, utilizing knowledge of production processes and methods, machine and equipment capabilities, and human resource requirements and capabilities.

-Makes decisions on job assignments and work priorities

-Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays and downtime.

-Responsible for equipment condition and department housekeeping

-Researches, complies and prepares reports, correspondence, and other information required by management, as well as, identifies and resolves report discrepancies or errors.

-Works with employees to maintain a safe work environment. Leads and supports direct reports to work in a safe manner and to seek improvements in work practices.

-Ensures that product quality and production efficiencies meet or exceed established standards.

-Examines procedures and recommends changes to save time, labor, and other costs and to improve quality control and operating efficiency.

-Observes direct reports to ensure compliance with safety, quality, and productivity standards.

-Verifies completeness and accuracy of direct reports’ work, computations, and records.

-Participates in work of direct reports to facilitate productivity or overcome difficult aspects of work.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Assist the manager/assistant manager in the daily operations of the outlet.
• Ensure guest needs are taken care of and recommend them the promotional items.
• Responsible and accountable for all cash amounts within outlet, in the absence of manager.
• Coach and train existing and new staff.
• Responsible for proper opening and closing of the outlet.
• Feedback to the manager on any operational issues.
• Responsible for the outlet upkeep and cleanliness
• Responsible for Inventory.

Join Our Team as an Audit Manager

We're seeking an experienced and talented Audit Manager to lead our audit engagements and contribute to our assurance team's success.

Key Responsibilities:

- Lead and manage audit engagements of various sizes and complexity

- Develop and execute audit plans, programs, and verification

- Supervise and coach audit team (Audit Seniors, Audit Assistants, and Junior staff)

- Build and maintain strong client relationships and expectations through regular communication

- Collaborate with Audit Partners and team members for timely, high-quality audit documentation

Specific Tasks:

- Plan, execute, and conclude audit assignments including prepare audit budget

- Ensure compliance with professional standards and regulatory requirements

- Identify and address audit risks and control weaknesses

- Communicate identified risks and issues to clients, providing clear recommendations for resolution

- Work closely with clients to address and resolve issues, ensuring timely and satisfactory outcomes

- Review audit work papers and reports

- Prepare audit recommendations

- Guide and coach junior staff including in house training

Requirements:

- Professional certification (Degree or Diploma in Accountancy, ACCA, CA, or equivalent professional qualification)

- 5+ years of relevant audit experience (preferable)

- Strong technical knowledge of accounting and auditing standards including risk identification, assessment, and mitigation expertise

- Excellent leadership, communication, writing and analytical skills

- Strong client relationship management and interpersonal skills

- Ability to manage time effectively, manage multiple projects and prioritize tasks effectively

- Proactive, committed, and team-oriented

- Positive attitude, problem-solving and leadership abilities

What We Offer:

- Opportunity for professional growth and development

- Challenging and fulfilling career advancement

- Dynamic work environment and practices

- Ongoing training and support

- Competitive compensation package

- Unlimited pantry access

• Review management accounts and assist in planning of the audit engagements including, but not limited to, understanding of the client’s business environment, assessment of key risks areas, determination of materiality and performance of preliminary analytical review
• Perform fieldwork for audit including, but not limited to, performance of tests of controls, substantive analytical procedures and other tests of details
• Prepare tax computations for submission to IRAS
• Check compliance with relevant laws and regulations e.g. Singapore Companies Act (Chapter 50), Singapore Financial Reporting Standards (FRS), Income Tax Act and applicable tax legislation, etc.
• Review the financial statements prepared by clients and modify as appropriate in compliance with the requirements of FRS
• Lead team on engagements and provide guidance to junior associates

The candidate should :

• posses a Degree in accountancy or other professional accountancy qualifications
• possess initiative to work under pressure as part of a closely-knit team
• be a team player and enjoys interacting with entrepreneurs and fellow professionals
• be service-oriented with a positive “can-do” attitude and a strong sense of professional accountability
• be a keen learner and have a strong desire to continuously upgrade professional
• At least 2 years of auditing experience

Identify and qualify new prospects

Increase revenue from existing accounts by identifying and developing new business opportunities

Meet organisational retention and growth targets

Create and nurture new customer relationships

Regularly report to management on results and findings in the area.

Strong qualifying skills include:

Organised and systematic in approach Capable of working independently with little supervision

Client-centric perspective, positive outlook in the face of change, and proactive approach to issue solutions

Capable of maintaining professionalism_ and focus under pressure and tight deadlines

Requirement:

Able to work OT including weekends and public holidays.

Excellent customer service skills and able to interact well with clients.

Manage time effectively with minimum supervision.

Excellent communication skills.

Roles & Responsibilities

The restaurant supervisor must ensure that the restaurant is neat and presentable, as the restaurant's appearance directly influences customer perception of the establishment's quality. A restaurant head captain ensures that all centrepieces are on the tables properly and that linens, silverware and glasses are clean. Restaurant captains often have a managerial role. It is their job to ensure all hosts and waiters are adequately trained and informed of the restaurant's policies and knowledge about menu items and daily specials.

Job Descriptions:

• Ensure the proper use and maintenance of operating equipment, interact with customers, and inform guests and their needs, comments and suggestions.
• Maintain a perfect working relationship with the departments with its interactions.
• Ensure that all employees comply with the steps of service standards quality and phraseology.
• Greet and provide service to guests in a friendly, efficient, and polite manner.
• Establish good working relations with team members.
• Conduct regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Reviewing customer surveys to develop and implement ways to improve customer service.

Job Requirements:

• At least 1 Year of working experiencein the related field.
• Highly customer service oriented.
• Exhibit strong leadership skills.
• Excellent interpersonal & communication skills.
• Exceptional communication skills andthe leadership capability to create awinning team.
• Service oriented and passionateworking in F&B industry.

1. Job scope

• Ensure M&E works are carried out according to specifications/drawings
• Inform the Project Director / Project Manager on any technical / site problems about M&E works;
• Supervise the progress of M&E works on site;
• Coordination of sub-contractor's M&E work and ensuring the work is on schedule.
• Work closely to the clients, consultants and sub-contractors on technical matters
• Supervise and Coordinate M&E services work and work closely with other department staff to meet the project timelines
• Conduct in detailed, M&E coordination with all specialist contractors
• Carry out testing and commission of M&E work; Execute mechanical and electrical works in construction
• Supervise day-to-day site works and manage sub-con/in progress production planning & build.
• Handle the project supervision and documentation
• Manage M&E subcontractors’ submission of method statements, drawings, materials, samples, and work progress
• Dealing with troubleshooting

1. Job Requirements:

• Diploma in Mechanical or Electrical Engineering
• Basic knowledge of computer software e.g. Microsoft Word, Excel, Auto CAD, email, etc
• Knowledge of reading building construction drawings
• 3-5 years of working experience in main-con, preferably in all the projects

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Job Introduction:

This position requires a proactive customer-focused individual with an exceptional eye for detail and the ability to communicate and build relationships at all levels. The person needs to be a forward thinker with a methodical approach, exceptional planning, and excellent organisational and communication skills with the ability to challenge in order to further develop the service offer.

Role Responsibility:

• Assisting Manager with outlet coordination, preparation and overseeing of the daily operations
• Provision of good customer service (attending to guests’ orders, service of food & beverages)
• Assisting in managing retail sales, merchandising and inventory
• Engagement in consultative selling
• To have a full working knowledge of the building including all services
• To work as part of the business support centre and multi-skill in all positions
• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm
• Check with guests to ensure satisfaction with each food course and beverages

Job Requirement:

• Service-oriented, dynamic and willing to learn
• At least 2 years of experience in the F&B industry
• Ability to multi task Excellent communicator
• Flexibility that is focused to delivering exceptional customer service
• Good command in both spoken and written English
• Excellent guest service skill

• Provides check in, check out and to deliver service quality during the guest journey.
• Check, follow up and coordinate daily affairs.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Propose and introduce improvement scheme in system, work procedures and service standards.
• Support the Front Office Manager and department in ensuring compliance with Front Office policies and procedures.
• Demonstrate knowledge of and adherence to property fire safety and emergency procedures.
• Proactively anticipate guest needs and requests, delivering personalized service to create memorable experiences.

Job Requirements:

• At least 3 years of relevant work experience in a similar capacity.
• Well-groomed with excellent interpersonal and communication skills.
• Positive work attitude, able to work independently and in a team.

Job Description:

• Supervising of Geotechnical Instrumentation and Monitoring Works
• Supervising of Concrete casting work (Lean and In-situ) and steel structure work for shelter
• Supervising / Conducting of In-site mixed soil testing, sampling, mixing and sending to Laboratory
• Coordinating with Client, Sub-contractor for the soil mixing works related items
• Plan, scheduling and Supervising of soil mixing, testing, sampling and sending to Laboratory
• Supervising of traffic control for the accessibility of ADTs, Excavators and Crawler Cranes
• Assist to the Section Manager and Construction Managers on the ad-hoc jobs
• Safety Promote at site

Job Requirements:

• Bachelor in Civil / Geotechnical Engineering or Equivalent Degree
• Minimum 10 years of experience in Civil and Soil Mixing Works
• Able to work on alternate night shift work
• Autocad and MS office knowledge is a must
• Able to lead the site team and coordinate with the Client's Engineer and RTO

What you'll be doing

• Supervise contractors to ensure compliance with design intent, specifications, and quality standards
• Maintain a Site Diary, document events, and oversee installation details for code compliance
• Attend progress and technical meetings while resolving coordination issues with stakeholders
• Ensure timely submission, review, and approval of drawings, submittals, and samples
• Plan and conduct inspections, testing, and commissioning schedules with all relevant parties
• Monitor project progress, track defects, and provide updates on outstanding or non-compliant works

What we're looking for

• Diploma level in Architectural / Architectural Technology, Engineering
• 4-5 years of experience in healthcare infrastructure or construction supervision/design consultancy within the built environment sector
• Familiarity with AutoCAD drafting and 3D Sketchup software is advantageous

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

• Conduct daily briefings with staff at floor level.
• Manage and supervise all tasks of his/her team.
• Clean and ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set.
• Maintain a section floor report and conduct regular room checklists.
• Record room status in allocated section accurately.
• Perform other reasonable duties assigned by the assigned by the Management

Only shortlisted candidates will be contacted

Job Description & Requirements

• Responsible for the implementation and monitoring of Workplace Safety & Health and Environment Management Systems at work sites.
• Conduct regular WSH inspections and follow-up actions to ensure safety compliance
• Ensure all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting
• Ensure the completion and regular review of risk assessments for all work equipments and operations
• Ensure all accidents are documented, investigated and recommended improvements implemented.
• Coordinate the development of health & safety policies, systems of work and procedures.
• Inspect project sites to ensure safety measure are being carried out at all times

Requirements:

• Possess relevant safety certificates (Eg Advanced Certificate in WSH, Safety Officer's Course or equivalent)
• Minimum 3 years of relevant working experience in Building Construction
• Familiar with ISO45001, ISO 9001 & ISO 14001

JOB BENEFITS

• Signing on bonus
• Competitive salary range based on experience
• 5-Day working week
• Monthly Sales Incentive
• 6 Monthly Performance Bonus
• Meal allowance or staff meals provided
• Medical Benefits
• Dental Benefits
• Annual Health Screening
• Referrals Incentive
• Staff discount across brands

THE ROLE

to translate the concept and ideals of the Da Paolo Brand into a successfully operating restaurant and to closely support your Assistant Manager / Restaurant Manager, taking responsibility for the smooth running of the restaurant and the implementation, evolution and ongoing improvement of standards and profitability.

To achieve world-class standards to exceed customer expectations, act as a role model for staff and an ambassador for Da Paolo, reflecting its unique culture, positive attitude and excellent standards at all times.

As Supervisor, you will live a values-based culture of excellence, teamwork and world-class service. Your enthusiasm encourages team spirit, loyalty and passion for Da Paolo in others.

ADDITION RESPONSIBILITIES

• Be present and commit to menu development days by participating in food passion sessions
• To take responsibility for contributing towards your development with guidance of the Restaurant/General Manager and attend training courses as identified
• To show commitment to the company values in all aspects of your role
• To act as a positive ambassador for the business
• To attend training and meeting sessions when required
• Must know how to operate and do minor maintenance and repair work

Join Our Team as an Audit Senior

We're seeking an experienced and talented Audit Senior/Audit Supervisor to lead our audit engagements and contribute to our assurance teams' success.

Key Responsibilities:

- Lead audit engagements of various sizes

- Collaborate with team members for timely completion and high-quality audit work

- Manage client relationships and expectations

- Guide and coach junior staff

- Develop and execute audit plans, programs and verification

Specific Tasks:

- Obtain understanding of clients' businesses and develop tailored audit strategies

- Prepare and document planning procedures

- Perform audit tests of controls and substantive procedures to ensure that these assignments are planned, executed, documented and concluded based on the relevant professional standards

- Address assertions such as existence, completeness, rights, obligations, valuation, accuracy, presentation, and disclosure

- Prepare recommendation letter to client to improve control and enhance business efficiency

- Assist in due diligence, grant audit, compilation and any other special audit services

- Work closely with Audit Manager/Audit Partner

Requirements:

- Degree or Diploma in Accountancy, ACCA, CA or equivalent professional qualification

- 4+ years of relevant audit experience (preferable)

- Strong technical knowledge of accounting and auditing standards

- Strong communication and analytical skills

- Proactive, committed, and team-oriented

- Ability to work independently and manage time effectively

What We Offer:

- Opportunity for professional growth and development

- Challenging and fulfilling career advancement

- Dynamic working environment and practices

- Ongoing training and support

- Unlimited pantry access

- Competitive compensation package

• Requirement:
• Previous experience in an F&B supervisory role or related position in a fast-paced restaurant environment.
• Experience assisting in kitchen operations and maintaining cleanliness is highly preferred.
• Experience with inventory management, ordering supplies, and managing staff.
• Ability to work hands-on in all areas of the restaurant, from supervising staff to assisting in the kitchen and dishwashing.
• Knowledge of food safety regulations and best practices in maintaining cleanliness.
• Flexibility to take on various roles as needed in a fast-paced environment.
• Must be available to work evenings, weekends, and holidays as required by the restaurant’s operating hours.
• Ability to handle multitasking and flexibility in job responsibilities, including both supervisory and hands-on tasks.

Cut, install, polish and surface granite and marble and ensure accuracy during the installation process for lasting results

Prepare various surfaces for tiling with waterproofing material or lath and by cleaning the surfaces properly

Create decorative wall and floor designs by laying and setting mosaic tiles in kitchens, bathrooms and living rooms

Tap tiles into place carefully using tools to properly adhere tiles to the base, making sure not to break or damage tiles

Tap tiles into place carefully using tools to properly adhere tiles to the base, making sure not to break or damage tiles

Align tiles and straighten them with straightedges, levels and squares to ensure patterns are even and precise

We are seeking an accomplished Account Manager to join our team

As a key member of our management team, you will be responsible for overseeing the financial functions of our company, including budgeting, forecasting, and financial analysis. You will also play a crucial role in developing and implementing internal control policies and procedures.


About the Role:
• Salary: S$7000-11000
• Location: Central Singapore
• Working hours: 9.30am to 6.30pm, Monday to Friday

Key Responsibilities:
• To assist the Managing Director in developing, implementing and monitoring the compliance of internal control policies and procedures
• To prepare feasibility studies for company prospective projects
• To review consolidated financial statements, management reports and budget variance analysis of the Group
• To coordinate, participate and deliver insights into the financial reports in the management meeting and board meeting
• To manage relationship with external auditors for financial audits
• To lead the preparation of annual budgets, analysis and presentation to Management
• To oversee the costing function for the Built Industries activities in Singapore
• To supervise local & overseas Accounts staff with full spectrum of accounting responsibilities
• To perform any other tasks as the need arises
• To lead the Company Admin, Finance and HR Departments
• To assist the Group in debt and fund raising when required

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Assist in managing the Security department of the hotel to ensure completion and compliance of all Company and hotel policies and procedures and government regulation standards. Provide a safe and secure hotel environment for our guests and staff members.

Responsible Business

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.
• May interact with outside contacts including Guests, Regulatory Agencies and / or other contacts as needed
• ·Perform other duties as assigned and may serve as “manager on duty” as required

What we need from you

Join our team as our Security Supervisor in InterContinental Singapore Robertson Quay. You’ll have ambition, talent and obviously, some key skills.

Reporting to the Security Manager, we’re looking for someone who:

• has at least 2 years of experience in security / safety and / or military / law / enforcement in hospitality industry
• certification in safety and training and related law enforcement techniques
• is a great team player and contributes to the success of the Security department
• is able to work on a rotating roster

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Job Description & Requirements

Job Description

• Manage a team of technical supervisors on site to ensure that all site activities comply with the regulations and client's requirements.
• To report to C&S QP, works closely with the regulatory authorities and contractors to provide supervision on site, resolve all site issues and ensure timelycompletion of the projects.
• To be competent in carrying out supervision of structural works by identifying any non-conformity of contractor's works on site. The appointed person must havethe strong ability to interpret the drawings and contract documents on works to be carried.
• Appointed person possesses a complete understanding of local requirements, especially to comply with BCA's criteria for build-ability and safety assurancesystem.
• To carry out regular site checks on Builder and ensure compliance on health and work safety in accordance with MOM.
• To manage the site supervisors with respect to C&S engineering works, architectural and MandE engineering works.
• To attend site, progress, variation and coordination meetings Interpret drawings and contract documents on works to be carried

Requirement :

• Atleast four (4) years of relevant experience as a civil engineer, of which at least two (2) years shall be in supervision of works similar in nature to works in this Contract.
• The RE shall be an engineer in the civil/structural discipline with qualification accredited by the Commissioner of Building Control and accepted by Institute of Engineer Singapore (IES) / Association of Consulting Engineers Singapore (ACES)

Job Description:

• Ensure at all times that fire safety requirements contained in the Emergency Response Plan are complied with;
• Supervise the maintenance of all fire safety works in the premises;
• Ensure at all times that the occupant load of any part of any building does not exceed the capacity prescribed under the Fire Code;
• Conduct daily checks within the premises and remove or cause to be removed any fire hazard that is found within the premises;
• Prepare and execute the Emergency Response Plan for the premises and distribute the Emergency Response Plan to the occupants of the premises; (ii) conduct fire drills for the occupants of the premises at least twice in every calendar year or on such occasion as may be directed by the Commissioner;
• Ensure that all occupants are familiar with the means of escape located within the premises;
• Prepare fire safety guidebooks for the occupants of the premises; train, co-ordinate and supervise the Company Emergency Response Team for the premises in first-aid, fire-fighting and evacuation in the event of fire or other related emergencies;
• Train the occupants in the premises in first aid, firefighting and evacuation in the event of fire or other related emergencies;
• Co-ordinate and supervise the occupants within the premises in firefighting and in evacuation in the event of fire or other related emergencies;
• Conduct at least 2 Table-Top Exercises within the premises each year and to evaluate, together with the Fire Safety Committee, the effectiveness of the Arson Prevention Plan and the Emergency Response Plan for those premises;
• Prepare and implement the Arson Prevention Plan for the premises;
• Organise campaigns, training courses, competitions, contests and other activities which will develop and maintain the interest of the occupants within the premises in establishing a fire safe environment;

Requirement:

• Must have valid Fire Safety Manager certification
• Preferably with 2 to 3 years' experience as a Fire Safety Manager or related experience in a similar capacity
• Proficient in Microsoft Word, Excel and Powerpoint

Key Responsibilities:

• Oversee and manage construction activities related to Dwall construction, deep excavation, C&C tunnels, drainage systems, pavement construction, taxiways, and runways.
• Ensure compliance with Singapore standards and regulations throughout the project lifecycle.
• Conduct regular inspections to ensure quality control and adherence to project specifications.
• Coordinate with contractors, engineers, and other stakeholders to resolve technical issues and ensure smooth project progress.
• Monitor and report on project progress, including budget and schedule updates.
• Implement safety protocols and ensure a safe working environment for all personnel.

Requirements:

• Bachelor's degree in Civil Engineering or .
• Minimum of 3 years of experience as a Resident Technical Officer in construction projects, preferably with experience in Singapore.
• Proficiency in project management and construction supervision.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Job Description & Requirements

• Responsible for the implementation and monitoring of Workplace Safety & Health and Environment Management Systems at work sites.
• Conduct regular WSH inspections and follow-up actions to ensure safety compliance
• Ensure all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting
• Ensure the completion and regular review of risk assessments for all work equipments and operations
• Ensure all accidents are documented, investigated and recommended improvements implemented.
• Coordinate the development of health & safety policies, systems of work and procedures.
• Inspect project sites to ensure safety measure are being carried out at all times

Requirements:

• Possess relevant safety certificates (Eg Advanced Certificate in WSH, Safety Officer's Course or equivalent)
• Minimum 3 years of relevant working experience in Building Construction
• Familiar with ISO45001, ISO 9001 & ISO 14001

A Butler Supervisor plays a vital role in overseeing the daily operations of the Butler team, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. A person, who organises all tasks of Butlers, guides and inspires the Butlers through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.

Primary Responsibilities

Executes Core Tasks

• Appoints shift in-charged in running of daily operations, provides strong supervision and support towards floor Butlers to ensure smooth service delivery.
• Inspects all VIP arrival suites, conduct checks on in-house suites, resident engagement and ensures presence at departure.
• Takes responsibility and ownership in creating personal connections between Butlers and residents. Carries out managerial duties and any other duties as and when assigned by the management of the hotel and department together with or in the absence of the Head Butler and Assistant Head Butler.
• Ensures close cooperation with the Room Service team to provide a seamless In-Room Dining experience.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Supervises the Butler Team

• Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers’ confidence.
• Monitors performances and provides timely feedback for improvements.
• Takes ownership of individual’s growth and identify short to long-term goals to achieve and ensures high colleague engagement and welfare.
• Executes the annual upsell strategy and achieves all goals as set by management as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house facilities.

Improves Quality of Product and Services

• Addresses any security incidents and resident complaints to the Assistant Head Butler and Head Butler and reacts proactively when suitable and appropriate.
• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from School for Tourism and Hotel Management.
• Minimum 3 years’ Butler or relevant experience with at least 1 year at a supervision level.
• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skill.
• Ascertains and effectively address guest / colleagues needs.
• Ability to contribute in team, work punctually and effectively.
• Leads team, trains and motivates individuals, creates and maintains a cohesive team.
• Services oriented with an eye for details and approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and delegates work effectively.
• Self-motivates and energetic and has good initiative under dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.
• Creativity.
• Experiential focus.
• Local market knowledge.
• Understand international luxury travelers and their needs.
• International level of quality and non-hotel experience a plus.
• Multi-cultural understanding.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Supporting manager with various tasks

operations

customer service

inventory management

address customers' complains

ordering stocks

set and keep performance standance