Responsibilities:

To plan and implement maintenance schedule for building maintenance, M&E plants and equipment.

Supervise all M&E works carried out by term and ad-hoc contractors, including tenant's fitting out contractors.

Monitor, direct and ensure that all contracted works comply with specifications and statutory requirement.

Conduct inspection of building to ensure compliance with all safety (including fire-safety) regulations and procedures.

Conduct regular inspections of all M&E plants and air-conditioning equipment and establish appropriate follow-up actions.

Ensure technicians complete daily routine works, in accordance with checklist and SOP and provide guidance as a mentor.

Establish, maintain good rapport with tenants and attend to their complaints.

Attend to all emergency situations.

Responsible for the preventive maintenance of equipment and ensure that the records are kept up to date for periodic review.

Any other duties assigned by superiors from time to time.

Diploma / Degree in a related field.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

• To Supervise our road construction teams in coordination with the Site Supervisors.
• To manage all paper works related to the construction works with keen knowledge.
• To analyse and study site drawings.
• To maintain the safe work procedures, risk assessment, and all safety documents as well as safety measures on-site among the team.
• To set goals for performance and deadlines in ways that comply with company's plans and vision.
• To motivate employees by resolving issues and making sound decisions among team.
• To able to work both during day/night jobs with flexible hours, including sometimes PH/Sundays.
• Available for work 24 x 7.
• MUST have experience with NCE application, As-built drawings, TCP, SP Claim submission, Shoring Plan, PE design, Steel plate decking design, Gas pipe/water pipe projects, 22Kv/66Kv/230Kv/400Kv cable, Telcom projects.
• MUST possess PSM, BCSS, RES, CSCPM with autocad knowledge, well versed MS Office skills.

• To Supervise our road construction teams in coordination with the Site Supervisors.
• To manage all paper works related to the construction works with keen knowledge.
• To analyse and study site drawings.
• To maintain the safe work procedures, risk assessment, and all safety documents as well as safety measures on-site among the team.
• To set goals for performance and deadlines in ways that comply with company's plans and vision.
• To motivate employees by resolving issues and making sound decisions among team.
• To able to work both during day/night jobs with flexible hours, including sometimes PH/Sundays.
• Available for work 24 x 7.
• MUST have experience with NCE application, As-built drawings, TCP, SP Claim submission, Shoring Plan, PE design, Steel plate decking design, Gas pipe/water pipe projects, 22Kv/66Kv/230Kv/400Kv cable, Telcom projects.
• MUST possess PSM, BCSS, RES, CSCPM with autocad knowledge, well versed MS Office skills.

Roles and Responsibilities For the Job:

• Supervisors communicate organizational needs and oversee staff performance to provide guidance and support for individual development needs.
• Plans employee shifts and work schedules.
• Coordinates job assignments and cross-training between and within divisions.
• Provides feedback on employee work performance.
• Prepares reports and updates for upper management.
• Organizes events that will make a positive impact on employees.

• Scheduling restaurant staff and delegating tasks
• Ordering food, and cleaning supplies
• Supervising the preparation, display, and delivery of food and drinks
• Ensuring prompt and friendly customer service
• Maintaining quality and service standards
• Maintaining good relationships with suppliers
• Meeting quarterly budgets and quotas
• Reducing operational costs
• Increasing productivity, ensuring all staff follow strict personal safety, food safety and food storage guidelines
• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
• managing inventory.
• Responding to customer feedback and resolving conflicts effectively
• Operating the point-of-sale system, processing payments.
• Any other ad hoc duties as assigned by the Company
• Able to work under pressure in a fast paced, dynamic and challenging work environment
• Able to work split shift, weekends and public holidays

Job Description & Requirements

• Maintains project administration in a correct and timely manner.
• Orders materials and equipment and takes care of the necessary permits.
• Accomplishes construction human resource objectives by selecting, orienting, and training employees.
• Assesses safety and finance goals.
• Manages sub-contractors by locating, evaluating, and selecting contractors.
• Meets operational standards by contributing construction information to strategic plans and reviews.
• Meets construction budget by monitoring project expenditures.
• Accomplishes construction project results by defining project purpose and scope.
• Approves construction projects by conducting inspections at critical phases.
• Prevents fines and work interruptions by complying with, and enforcing, codes.
• Maintains a safe, secure and healthy work environment by following guidelines, standards, and procedures.
• Need to manage construction workers efficiently and monitor the progress closely.
• Able to work in any shifts and in holidays, if required for any project urgency.

Job Responsibilities:
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Maintain timekeeping and personnel records.
Pass on information from upper management to employees and vice versa.
Prepare and submit performance reports.
Hire and train new employees.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Job Requirements :
Proven experience as supervisor or relevant role.
Professional and pleasant personality
Able to work on weekends and public holidays
Able to work at night shift and split shift

• Scheduling restaurant staff and delegating tasks
• Ordering food, and cleaning supplies
• Supervising the preparation, display, and delivery of food and drinks
• Ensuring prompt and friendly customer service
• Maintaining quality and service standards
• Maintaining good relationships with suppliers
• Meeting quarterly budgets and quotas
• Reducing operational costs
• Increasing productivity, ensuring all staff follow strict personal safety, food safety and food storage guidelines
• supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
• managing inventory.
• Responding to customer feedback and resolving conflicts effectively
• Operating the point-of-sale system, processing payments.
• Any other ad hoc duties as assigned by the Company
• Able to work under pressure in a fast paced, dynamic and challenging work environment
• Able to work split shift, weekends and public holidays

Job Responsibilities:
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Maintain timekeeping and personnel records.
Pass on information from upper management to employees and vice versa.
Prepare and submit performance reports.
Hire and train new employees.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Job Requirements :
Proven experience as supervisor or relevant role.
Professional and pleasant personality
Able to work on weekends and public holidays
Able to work at night shift and split shift

• Assist the Operations Manager in running and overseeing the smooth running of day-to-day operations.
• Guide and coach employees, monitoring their productivity.
• Provide on-the-job training to new staffs.
• Oversee the inventory of all food and beverages in an establishment.
• Able to prepare Hot and cold beverage with experience.
• To ensure that enough products are on hand to serve customers, order items as needed, and generate inventory reports for superiors.
• Identify issues in efficiency and suggest improvements.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Developing strategies to improve department metrics and performance.
• Perform any other work related tasks assigned.
• able to work shift / standby for necessary covering
• able to work weekend and OT

Requirements:

• Proven experience in F&B sector or relevant.
• Basic Food Hygiene Or Food Hygein officer Certificate
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.
• Competent IT skill.

Job Title: Operations & Transportation Supervisor

Location: 3 Senoko Way

Job Summary:
We are seeking a motivated and detail-oriented Operations & Transportation Supervisor to oversee day-to-day operations and manage the transportation needs of our company. The ideal candidate will be responsible for ensuring smooth operational workflows, coordinating logistics, and supervising a team to meet our service standards and efficiency goals.

Key Responsibilities:

• Supervise and coordinate daily operations, focusing on efficient scheduling, resource allocation, and quality control.
• Manage transportation logistics, including route planning, vehicle maintenance, and scheduling, to ensure timely and cost-effective service.
• Monitor and report on operational performance, identifying areas for improvement and implementing solutions to optimize productivity.
• Lead, train, and motivate team members to maintain high performance and safety standards.
• Collaborate with other departments to align operational objectives with company goals.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Handle customer inquiries and complaints, working to resolve issues and improve client satisfaction.

Qualifications:

• Diploma or relevant qualification in logistics, supply chain management, business administration, or a related field.
• Proven experience in operations or transportation management, with supervisory experience preferred.
• Strong organizational and problem-solving skills, with the ability to multitask effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with a track record of effective team leadership.
• Proficiency in using transportation and logistics software is a plus.

Why Join Us:

• Opportunity to be part of a dynamic team in a growing company.
• Competitive salary and benefits package.
• Supportive work environment with opportunities for professional growth.

Job Responsibility and Requirement:

1) Able to work at height

2) Preferably 3-5 years relevant working experience

3) Safety Supervisors Certificate (if any)

4) Possess Class 3 driving licence.

To carry out daily checks of the assigned vehicle to ensure safety operations at all time ; Maintain

vehicle clean and tidy working condition.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.

• Giving instructions or orders to subordinate employees.

• Ensuring that the work environment is safe, secure and healthy.

• Meeting deadlines.

• Approving work hours.

• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.

• Excellent communication skills.

• Eye for detail and accuracy.

• Reliable, with high integrity and strong work ethic.

• Ability to work as part of a team.

• Professional appearance and attitude.

• Computer literacy.

• Proactive organizational skills.

• High school diploma.

• Ability to keep a positive attitude in a fast-paced environment.

Job Description & Requirements

Construction Supervisor Job Responsibilities: The next part of your construction supervisor job description should highlight the specific job responsibilities. As mentioned before, guaranteeing safety on the construction site is the main priority, so remember to include this aspect prominently in your list of responsibilities. Some other examples to include:

• Maintains project administration in a correct and timely manner.
• Orders materials and equipment and takes care of the necessary permits.
• Accomplishes construction human resource objectives by selecting, orienting, and training employees.
• Assesses safety and finance goals.
• Manages sub-contractors by locating, evaluating, and selecting contractors.
• Meets operational standards by contributing construction information to strategic plans and reviews.
• Meets construction budget by monitoring project expenditures.
• Accomplishes construction project results by defining project purpose and scope.
• Approves construction projects by conducting inspections at critical phases.
• Prevents fines and work interruptions by complying with, and enforcing, codes.
• Maintains a safe, secure, and healthy work environment by following guidelines, standards, and procedur

Our client is a global MNC in Industrial Waste Management industry. They are looking for a Mechanical Maintenance Supervisor for the next phase of their business. They are located in West.

Duties Mechanical Maintenance Supervisor:

• Collaborate with the commissioning team to inspect, test, and repair equipment as needed.
• Support maintenance work planning and scheduling alongside the engineer.
• Assign and track individual tasks, ensuring timely and high-quality completion.
• Maintain adequate inventory of tools, supplies, and parts for effective equipment repairs.
• Perform mechanical fitting tasks, including alignment, grinding and cutting.
• Servicing, repairing, and overhauling equipment such as pumps and blowers when required.

Requirements

• Diploma in Mechanical Engineering or related field
• Min 3 - 5 years’ maintenance experience in similar industries such as Water Treament, Chemical and Oil & Gas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• Working shift pattern: 6/5/6/5 pattern (44 hours per week)

Job Description:

This is a full time role for a Restaurant Supervisor located in Singapore. Our client is Singapore's largest collection of everyday bars and kitchens where people from many backgrounds and cultures come together through food, drinks and entertainment.

You will be responsible for the daily operations of the restaurant, ensuring smooth and efficient functioning while maintaining company standards and integrity. They will drive sales through effective operational execution and respond to customer feedback and complaints. Cost control measures will be implemented to achieve profitability, and the manager will be responsible for managing restaurant liability in terms of human resources, safety, and security. High standards of quality control and hygiene will be maintained, and the manager will handle staff recruitment, training, and development. Managing and motivating staff, ensuring sufficient staffing, and overseeing event management are key responsibilities. Additionally, the role involves assisting in planning the beverage and wine menu, submitting monthly inventory, managing the POS system, generating reports, collecting customer feedback, ensuring stock availability, handling cash bank-ins, and maintaining cleanliness and order in the restaurant.

Qualifications:

• Minimum 3 years of experience in F&B.

Survey Experience Supervisor /Team Leader (Establishment)

• Salary: S$4,000Work duration: till Dec 2025 (Renewable depending on performance and project)
• Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment
• Work location: Clarke Quay / Novena (work in office)
• Able to start work immediately or within 1 month notice period

Job Scope:

• Lead a team of Survey Experience Officers to achieve KPI
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers perform their duties and delegated tasks
• Set KPI for the officers in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Ensure that the given KPI for the team are being met based on the project timeline
• Monitor and provide project status report to manager

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6947

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Company profile

Job Description

You will be responsible for the successful installation and commissioning of the Control systems and UPS system design and built for the Water Reclamation plant based in Singapore. You will ensure that the work are completed as per contract specifications and in line with the relevant quality and safety guidelines. Working in Customer’s Site in Tuas, and reporting to the Project Manager / Integration Manager.

Responsibilities

• Taking the lead in coordinating with our appointed Contractor in ensuring that the necessary documentation; Project Schedule, Method Statement, Risk Assessment, Safe Work Procedure, tooling list, inspection checklist, or any other documentation as required for the project, are prepared and submission on time. They will need to be approved before commencement of work.
• Ensure that all design documentation is complete and provided to the contractor, prior to the start of the work to ensure a smooth installation and commissioning activities.
• To conduct pre-installation workshop with Client, facility owner and contractor to ensure clarity of work scope and resolve any conflicts identified.
• To conduct the Room “Hand over Take Over” procedure from the respective facility owner, prior to the start of work.
• Ensure compliance to the Project and Health and Safety requirements for all personnel working in this project, including employees and sub-contractors.
• Ensure all necessary Permit to Work are taken and approved prior to start of work
• Coordination with Client and Facility owners to ensure timely start of work and to resolve any site installation issues that may occur during the site work.
• Supervise and direct the contractors to ensure that all work are done as per design and in a safe manner.
• Proactively monitor and Control of the project installation and commissioning work as per plan and highlight any issues in advance and to lead in resolving them
• On-time submission of daily report, report of any issue identified during the site work and driving for a resolution plan, and any other reports/update as required by the PM / Integration Manager.
• Supporting of commissioning activities as required
• Ensure drawing markup to reflect as per actual installation vs design
• Ensure site installation and commissioning team adhere to project and safety requirements

Requirements

• Diploma/Bachelor degree in Engineering or similar field.
• Excellent written and verbal skill in English
• At least 5 years’ experience in site installation and Commissioning work, involving in Control Systems and Electrical System at a construction site
• Working in Confined Space certification, Work at Height certification and all Singapore Regulatory certification for working in construction site preferred
• Ability to recognize and proactively respond to dynamic site situation and liaise with the necessary parties to resolve.
• Ability to relate with different groups of people at various levels of the organization
• Pragmatic approach to scope of work and work environment
• Familiar with the local regulatory and project requirement for construction work in Singapore
• Strong commitment to safe work practices and dedication to following all relevant workplace safety guidelines.
• A collaborative approach to working, demonstrating strong communication and leadership skills.

Site office Location: TWRP C5A Site @ Tuas Nexus Drive

Transport : Pick-up point & Drop off at Tuas Crescent MRT station

Job Description:

• Supervise production operators and activities in areas like Battery Feeding, Mechanical Plant, Chemical Plant, and Vapor Recompression.
• Conduct performance reviews, address issues, and ensure operators manage time and meet commitments.
• Create production schedules and monitor team performance to meet targets.
• Track operator productivity, quality, and training, and report progress to management.
• Lead the Continuous Improvement Program (CIP) and work with engineering to address issues.
• Ensure staff are properly trained according to production standards, including overtime.
• Monitor raw material usage and resolve shortages.
• Manage material and labor variances to meet standards.
• Oversee basic maintenance of machinery to ensure maximum production output and uptime.

Job Requirements:

• Diploma in Chemical-related studies.
• Proficient in Microsoft Office and computer skills.
• Able to maintain document and record filing.
• Experience in production management and troubleshooting.
• Team player and eager to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

Our client is from Oil and Gas industry. They are looking for a Electrical & Control Maintenance Supervisor to assist their team for the next phase of their business. They are located in West.

Duties:

• Lead and supervise electrical technicians and contractors in system installation, maintenance, and repair.
• Develop and conduct on-the-job training programs for E&I team members.
• Perform site inspections and quality control for electrical work.
• Review and approve electrical isolation, excavation, and related permits.
• Investigate electrical maintenance issues, identify root causes, and implement solutions.
• Collaborate with other engineers to ensure equipment reliability through effective maintenance programs.

Requirements:

• Minimum Bachelors Degree in Electrical Engineering or any relevant field.
• Minimum 8 to 12 years experience in Oil and Gas Industry or any relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialised rail engineering works, sustainable solutions and FM Consultancy services.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs.

Responsibilites:

• Responsible in leading a team of Technicians for Facilities Management Activities
• Advice and lead the technical investigations for rectification works
• To carry out all preventive and breakdown maintenance for Mechanical Services
• Liaise with contractors for rectification works or ad-hoc jobs
• Investigate, analyze and determine root cause and report breakdowns and faults effectively
• Prepare technical reports on breakdowns and proposals
• Carry out any other ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works
• Execution and supervision of all facilities management and operational activities
• Leads a team of technicians in trouble shooting, preventive maintenance and breakdown maintenance works
• Supervision of term contractors

Requirement:

• Higher Nitec or Nitec in Mechanical Engineering
• Minimum 3 year(s) of working experience in mechanical facilities management
• Able to perform mechanical troubleshooting
• Able to work in a hospital
• Has a good safety mindset and displays good WSH behaviour

Job Description

• Industry/ Organization Type: Manufacturing / Engineering
• Position Title: Machine Shop Supervisor / Production Supervisor
• Working Location: Pioneer
• Working Hours: 5 days (Monday to Friday, 8 AM – 5 PM)
• Salary Package: Basic Salary up to $6,000 + OT + AWS + Transport Allowance
• Duration: Permanent

Key Responsibilities

• Manage and supervise the machinists’ day-to-day activity to achieve production schedules & targets.
• Attend Pre-process discussion, which includes the tools and fixtures to be used for the jobs.
• Assist in production planning; control raw materials and daily process maintenance work.
• Work towards improving the process flow and quality yield.
• Provide good leadership with clear work direction to the production team and align the team to achieve business objective.
• Conduct training & coaching of machinist become multi-task roles.
• Advise Production Manager in assessment of his subordinates.
• Ensure quality products and on-time delivery to achieve company KPI.
• Ensure high quality and safety standards on the shop floor.
• Conduct troubleshooting and suggest corrective actions.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum NITEC/Diploma qualifications in relevant fields
• Minimum 10 years of working experience in machine shop - CNC milling and turning knowledge in Oil and Gas industry is preferred
• At least 5 years of supervisory experience in a manufacturing industry, Oil and Gas industrial experience is preferred
• Good interpersonal skills with positive attitude
• Able to communicate and work with a diverse workforce

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65874 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C016 | Angel Lim | EA Reg No: R1769781

· This is a work from home position, company phone provided.

· Manage and handle workers’ schedule.

· Handle and manage a team of workers to ensure they meet our quality standard.

· Able to manage your own timing and prioritize your own job with self-discipline.

· Have experience in handling people.

· Be responsive and handle clients' enquiry with positive attitude.

· Willing to work on weekends or PH over the phone.

· With driving license will be advantageous but not a must.

· Will be required to do house visit with transport claimable.

· Will be required to report to office in Tai Seng bi-weekly for meeting.

· Proven experience in cleaning operations or supervisory role preferred.

· AWS and performance bonus.

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394