Job Descriptions & Requirements
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.
We are looking for bright, energetic and highly motivated individuals to join and grow with the company.
The Sales Supervisor represents the brand in the community, ensures that the highest standards of service excellence are followed, and that all business objectives are exceeded while upholding our cultural ethos.
Below are some of the key responsibilities for the role:
People
• Is an ambassador of the Brand.
• Exhibit pride through positive demeanor, body language and personal presentation.
• Demonstrate professional etiquette through integrity, honesty and respect for others.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.
• Embrace diversity and inclusiveness through our people, customer and brand.
• Acquire, retain and develop the best in class talent. Continuously networks and recruits to build talent database for external bench.
• Hold team accountable for goals and gives constant feedback.
• Builds partnerships on all levels through effective communication (up/down/lateral). Puts good of the company above individual needs.
• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
Customer
• Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients.
• Fosters an environment where service excellence values are a top priority through training, 1 on 1 coaching, modeling appropriate selling behaviors and personal involvement with top clients.
• Solicits feedback from internal/external customers and creates action plans to change negative behaviors or enhance positive behaviors.
• Awareness and involvement with top clients.
Brand
• Ensure consistent presentation standards are met, through partnership, planning, and execution.
• Invests in team and self to ensure a true passion and respect for the brand is constant.
• Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations (as outlined in our values)
Business Objectives
• Proactively assess and report business opportunities (profile and content) to management.
• Duties and obligations and comply with such orders as may be designated by the Company and which are reasonably consistent with your job title.
Job Requirements:
· At least 2 years of supervisory experience in the retail industry
· Passionate with our brand and able to deliver high-standard service to our customers.
· Strong written and oral communication skills.
· Ability to build and maintain positive working relationships with customers, management and co-workers.
· Able to stand long working hours.
