Morgan McKinley is looking for a skilled Machine Learning Engineer for a 12-months contract with our client in the tech industry.

As a Machine Learning Engineer within the ML Platform team, you will play a key role in developing frameworks and infrastructure for evaluating large language models (LLMs). Your focus will be on creating automated, repeatable evaluation processes and optimizing pipelines to ensure robust and efficient model assessments. The team is at the forefront of empowering teams across the organization to leverage the power of machine learning

Key Responsibilities:

• Design and Optimize LLM Evaluation Pipelines: Develop scalable pipelines to assess the performance of large language models, utilizing tools like Ray to enable efficient distribution of tasks.
• Develop Evaluation Metrics and Benchmarks: Create and integrate a comprehensive set of metrics and benchmarks to evaluate LLMs across various domains and tasks.
• Analyze and Communicate Results: Conduct detailed analyses of evaluation outcomes to identify model strengths, weaknesses, and areas for improvement, and present findings effectively to stakeholders.
• Collaborate Across Teams: Partner with research scientists and engineers to understand model requirements and implement effective evaluation strategies that align with their goals.
• Stay Updated on LLM Trends: Keep abreast of the latest advancements in LLM evaluation methodologies, tools, and best practices to ensure our processes remain cutting-edge.

Qualifications:

• With 2-3 years of experience in Machine Learning Engineering and Python
• Expertise in LLM Evaluation: A solid understanding of methodologies, metrics, and benchmarks for evaluating LLMs across tasks like text generation, summarization, and question answering.
• Proficiency in Distributed Computing: Hands-on experience with frameworks like Ray or similar technologies for scaling LLM evaluation processes.
• Strong Python and Machine Learning Skills: Advanced programming skills in Python and familiarity with machine learning libraries and tools.
• Experience with Kubernetes and Cloud Platforms: Proficiency in deploying and managing applications on Kubernetes, with a working knowledge of AWS.
• Strong interpersonal skills to work effectively with cross-functional teams and convey technical findings clearly.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

As Assistant Care Coordinator, Primary Care Partnerships in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Coordinate social and community referrals eg. Active ageing centre AACs, IRMS services, etc.
• Provide support in quality improvement projects.
• Perform any other administrative duties as assigned by supervisors.

Job Requirements

• Possess a Diploma (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)
• Strong communication and personal engagement capabilities of older adult in the community
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred.

Key Responsibilities:

• Manage the complete set of accounts, including bookkeeping and reconciliation for our Singapore office.
• Collaborate with accountants in our subsidiaries on various accounting matters.
• Prepare monthly consolidated management accounts and perform variance analysis.
• Assist in the preparation of annual returns, XBRL financial statements, and other statutory reports.
• Ensure adherence to accounting standards and local regulations in each country.
• Handle accounts payable and receivable functions, including invoicing, payments, and collections.
• Conduct bank reconciliations and maintain accurate financial transaction records.
• Support tax compliance efforts and liaise with external auditors as necessary.
• Provide assistance on ad-hoc accounting projects and tasks as assigned.

Requirements:

• Bachelor's degree or equivalent in Accountancy, Finance, or a related field.
• 1-2 years of relevant accounting experience, preferably in a small to medium-sized company.
• Strong understanding of accounting principles, financial reporting, and tax regulations in Singapore, Australia, Malaysia, and Thailand.
• Proficiency in accounting software and Microsoft Office applications.
• Exceptional attention to detail, analytical skills, and problem-solving abilities.
• Excellent communication and interpersonal skills for effective collaboration with colleagues across different countries.
• Ability to work independently and manage priorities effectively.

Kindly apply online or get in touch with me directly at [email protected] for additional details about this opportunity. We regret to tell you that, due to the large number of applicants, only those who make the short list will be notified. Thank you!

EA Personnel: Lou Kay Shaun Neal

EA Personnel No: R22109163

EA License No: 90C3026

#LI-JACSG

#countrysingapore

The Ethics and Compliance Manager ensures that the business practices of Daiichi Sankyo Singapore Pte Ltd adhere to ethical standards and pharma codes. This role is pivotal in maintaining a robust Quality Management System (QMS) to oversee and promote compliance with industry standards. The manager fosters a culture of compliance across the organization by collaborating with cross-functional teams.

Quality Management System

· Lead the ethics compliance and pharma code quality functional area within the QMS.

· Oversee the development, implementation, and maintenance of the QMS.

· Ensure processes, procedures, and documentation comply with quality standards.

· Act as a document controller for all QMS documentation.

· Coordinate and track the creation, review, and update of all quality documentation, including policies, procedures, templates, and forms.

· Support the identification of opportunities for improvement and manage continuous improvement activities.

· Maintain registers related to organizational and quality activities, including quality documentation, change control, deviations, CAPAs, and vendors.

· Collaborate with functional heads to create and revise company policies and SOPs.

Risk Management

· Regularly assess and monitor risk factors to prevent non-compliance.

· Drive service and quality standards by ensuring staff accurately follow quality management systems.

· Create an annual audit schedule covering internal and external stakeholders.

· Complete self-assessments and conduct regular internal audits in line with the annual audit schedule.

Compliance

· Act as the privacy officer, contributing to agreements with respect to privacy wording.

· Stay updated on industry regulations, guidelines, and standards.

· Plan and conduct compliance training to promote ethics and compliance.

· Implement, manage, and review role-based training curricula with line managers and department heads.

· Assign role-based training curricula to staff members as agreed with line managers and department heads.

· Serve as the key user for the Learning Management System (LMS) to ensure staff are trained according to their assigned curricula.

· Ensure regular review of quality documentation to maintain compliance with applicable regulations, guidelines, and standards.

· Oversee and manage the implementation of Corrective Actions and Preventative Actions.

· Oversee product complaint registers and investigate high-risk incidents and adverse feedback.

· Prepare for and participate in external audits, quality reviews, and accreditations.

· Facilitate and document internal compliance meetings.

Culture of Compliance

· Develop regular reporting mechanisms for internal departments and leadership teams to monitor compliance.

· Provide feedback on risks and identify trends and improvements to leadership teams and department heads.

· Support employees in implementing quality requirements.

· Establish reporting channels as required.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

We are seeking an experienced and highly skilled Construction Manager to oversee and manage construction projects from planning to completion. The successful candidate will be responsible for ensuring that projects are completed on time, within budget, and to the highest quality standards.

Responsibilities

• Manage and coordinate all aspects of construction projects, including planning, design, procurement, construction, and close-out.
• Develop and implement project schedules, budgets, and resource allocation plans.
• Ensure compliance with safety regulations, building codes, and other relevant laws and regulations.
• Collaborate with architects, engineers, contractors, and other stakeholders to ensure project success.
• Conduct regular site visits to monitor progress, identify potential issues, and take corrective action as needed.
• Manage project documentation, including contracts, change orders, and progress reports.
• Coordinate with internal teams, such as procurement, logistics, and finance, to ensure seamless project execution.
• Identify and mitigate risks, and develop contingency plans to address unexpected issues.
• Ensure that projects are completed to the highest quality standards, meeting client expectations and industry benchmarks.
• Develop and maintain strong relationships with clients, contractors, and other stakeholders.

Minimum Qualifications

• Bachelor's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• 5+ years of experience in construction management, with a proven track record of delivering complex projects on time and within budget.
• Knowledge of construction methods, materials, and industry best practices.
• Effective communication, leadership, and problem-solving skills.
• Experience of working in a fast-paced environment, managing multiple projects simultaneously.
• Proficiency in construction management software, such as Procore, PlanGrid, or similar tools.

Preferred Qualifications

• Master's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• Professional certification in construction management, such as CCM (Certified Construction Manager) or PMP (Project Management Professional).
• Experience working on large-scale commercial or industrial construction projects.
• Familiarity with Building Information Modeling (BIM) and other digital construction technologies.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

GENERAL DESCRIPTION

The Relationship Manager is the primary point of contact between the clients and the Bank. He/she acts as an ambassador for the Bank externally and is a role model internally. He/she is responsible for the proactive management of a portfolio of High Net Worth/Ultra High Net Worth private clients. This includes the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions

kEY FEATURES OF THE POSITION

Client Management (internal & external)

· Responding to all client needs in a timely and professional manner

· Providing appropriate investment advice in line with the Bank’s policy and asset allocation

· Active monitoring of client investment portfolios and collateral situations

· Ensuring consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients’ preference

· Working in a team (including the appropriate use of specialists) to develop and deliver comprehensive wealth management solutions for clients

· Acquisition of new client relationships through own network and deepening existing client relationships (attracting additional clients/assets; increasing share of wallet)

· Responsible for providing feedback from clients concerning products and services to the relevant individuals/ departments within the Bank to ensure continuous improvement and adaptation in line with market trends

· Comply with the Bank’s internal policies and practices; as well as all relevant industry rules and regulations

Business Management

· Develop and implement new marketing strategies in conjunction with the Group/ Team Heads

· Embracing new processes and product initiatives

· Participate in ad-hoc projects as required by the Group/ Team Heads

· Fostering discipline and good work practices (including meeting deadlines and regulatory requirements, and fulfilling documentation requirements)

· Compliance with all Julius Baer and industry private banking rules and regulations

Regulatory Responsibilities &/OR Risk Management

· Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

· Good interpersonal skills

· Approachable, professional and responsive

· Ability to relate to clients and colleagues from diverse backgrounds

· A strong team player

· Persistent and persuasive

· Passionate about client service

· Possesses good judgment and ability to work under pressure

Professional and Technical

· Relevant educational and professional background

· Proven track record in servicing a book of clients and in acquisition of new relationships

· Sound affinity with the geographic market(s) to be covered

· Linguistic proficiency & cultural awareness

· Familiar with the legal & regulatory environment

· Excellent knowledge of global financial markets and current affairs

· Ability to match client needs with appropriate product solutions

· Sound commercial judgment, represents the Bank’s and the shareholders’ interests at all times

· CACS Papers 1 and 2

· Preferably with CMFAS Modules 1B, 5, 6A, 8A certification

· Working knowledge of T24, Olympics and TEMOS

· Working knowledge of Microsoft Office applications (e.g. Word, Excel, Powerpoint, etc)

Regulatory (where applicable)

· MAS Registered/Appointed Representative

RANK APPLICABLE TO THE POSITION

· Associate Director/ Director

Reporting Line

· Functionally to Team Head

Further Information

· Region/Division: APAC

· Location: Singapore

GENERAL DESCRIPTION

The Relationship Manager is the primary point of contact between the clients and the Bank. He/she acts as an ambassador for the Bank externally and is a role model internally. He/she is responsible for the proactive management of a portfolio of High Net Worth/Ultra High Net Worth private clients. This includes the delivery of comprehensive wealth management solutions to meet the clients’ needs as well as dealing with routine enquiries and transactions

KEY FEATURES OF THE POSITION

Client Management (internal & external)

• Responding to all client needs in a timely and professional manner
• Providing appropriate investment advice in line with the Bank’s policy and asset allocation
• Active monitoring of client investment portfolios and collateral situations
• Ensuring consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients’ preference
• Working in a team (including the appropriate use of specialists) to develop and deliver comprehensive wealth management solutions for clients
• Acquisition of new client relationships through own network and deepening existing client relationships (attracting additional clients/assets; increasing share of wallet)
• Responsible for providing feedback from clients concerning products and services to the relevant individuals/ departments within the Bank to ensure continuous improvement and adaptation in line with market trends
• Comply with the Bank’s internal policies and practices; as well as all relevant industry rules and regulations

Business Management

• Develop and implement new marketing strategies in conjunction with the Group/ Team Heads
• Embracing new processes and product initiatives
• Participate in ad-hoc projects as required by the Group/ Team Heads
• Fostering discipline and good work practices (including meeting deadlines and regulatory requirements, and fulfilling documentation requirements)
• Compliance with all Julius Baer and industry private banking rules and regulations

Regulatory Responsibilities &/OR Risk Management

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

• Good interpersonal skills
• Approachable, professional and responsive
• Ability to relate to clients and colleagues from diverse backgrounds
• A strong team player
• Persistent and persuasive
• Passionate about client service
• Possesses good judgment and ability to work under pressure

Professional and Technical

• Relevant educational and professional background
• Proven track record in servicing a book of clients and in acquisition of new relationships
• Sound affinity with the geographic market(s) to be covered
• Linguistic proficiency & cultural awareness
• Familiar with the legal & regulatory environment
• Excellent knowledge of global financial markets and current affairs
• Ability to match client needs with appropriate product solutions
• Sound commercial judgment, represents the Bank’s and the shareholders’ interests at all times
• CACS Papers 1 and 2
• Preferably with CMFAS Modules 1B, 5, 6A, 8A certification
• Working knowledge of T24, Olympics and TEMOS
• Working knowledge of Microsoft Office applications (e.g. Word, Excel, Powerpoint, etc)

Regulatory (where applicable)

• MAS Registered/Appointed Representative

Responsibilities:

• Collaborate with engineering, design, and product management squad members to translate high level feature requirements into comprehensive and technically sound product specifications.
• Drive the product development process for your squad from concept through design, build, release, and improvement.
• Ensure product quality and delivery timelines by maintaining a prioritised product backlog, collaborate with engineering and QA to execute on the product roadmap through AGILE sprints.
• Work cross-functionally with partner success and sales to drive product adoption and ensure partner requirements are met.
• Conduct in-depth market research and competitor analysis to avoid “reinventing the wheel”
• Collaborate with the product director to build a commercially viable product strategy and roadmap.
• Grow your team’s capability and productivity through structured training and team management.

Qualifications and skills:

• 3+ years relevant product management experience
• Able to write system specification and requirements (e.g. user story, acceptance criteria, activity diagram, class diagram, entity diagram, etc.)
• An analytical and data-driven approach to problem solving
• Effective cross-functional communication and team management skills
• Project management skills to ensure high quality and timely delivery
• Experienced with relational data modelling
• Excellent communication and presentation skills in English

Will be a plus:

• Degree/working experience in software engineering, computer science, information technology or related fields
• Knowledge of domain driven design best practices
• Experienced with B2B domains or working experience in enterprise Saas companies
• Entrepreneurship spirit

We are looking for a Pulses/Grains/Oilseeds trader with proven relevant experience and track record to handle the Agriculture commodity trade desk for our company.

The candidate is expected to

• Drive profitability
• Develop and maintain trade relationships,
• Handle complete supply chain and control trade execution
• Mitigate trading risks
• Have high sense of ownership,
• Adhere to systems and controls
• Self starter, and
• Be highly mobile.

• Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rotas, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)
• Receive feedback and monitor the quality of services provided

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Job Summary :

We are seeking a highly skilled Developer for the role of Associate - The ideal candidate will have extensive experience in PEGA frameworks, case management, user experience, data and integration, application development, and platform.

Required Skills :

Technical Skills :

• PEGA Frameworks , Pega Case Management , Pega User Experience , Pega Data and Integration , Pega Application Development .

Roles & Responsibilities :

• Project Manager of 8-12 years experiences and Pega 5-8 years of experience.
• Leading a team of Pega Developers
• Support existing Pega application with ticket resolution within the defined SLA
• Develop and implement PEGA-based solutions to meet business requirements as part of enhancements and/or service requests
• Provide expertise in PEGA frameworks, ensuring robust and scalable application architecture.
• Utilize PEGA Case Management to streamline and automate business processes, enhancing operational efficiency.
• Design intuitive and user-friendly interfaces using PEGA User Experience principles.
• Integrate PEGA applications with various data sources and external systems to ensure seamless data flow.
• Collaborate with cross-functional teams to define and implement integration strategies and solutions.
• Conduct thorough testing and debugging of PEGA applications to ensure high performance and reliability.
• Provide technical support and troubleshooting for PEGA applications, addressing any issues promptly.
• Document all development processes, configurations, and changes for future reference and compliance.
• Stay updated with the latest PEGA platform updates and industry best practices to continuously improve solutions.
• Contribute to the overall success of the project by delivering high-quality solutions that meet client expectations.
• Demonstrate expertise in PEGA Case Management, including the ability to design and implement complex workflows.
• Showcase proficiency in PEGA User Experience, creating user-centric designs that enhance usability.
• Have experience in PEGA Data and Integration, ensuring seamless connectivity with various data sources.
• Exhibit strong skill in PEGA Application Development, from initial design to final deployment.

Certification(s) Required :

• Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA)

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Responsibilities

1. Define, implement, and optimize deployment processes for global data centers, including hyper-scale data centers and network Points of Presence (PoPs) worldwide.

2. Coordinate with Engineering, Data Center Operations, Supply Chain, and external vendors for capacity planning, roadmap definition, objective setting, and daily execution.

3. Collaborate closely with DC Engineering, DC Operations, and Server Delivery teams on various projects such as server deployments, operational SOPs, and engineering change management.

Qualifications

1. Strong understanding of the interdependencies among data center functions and technologies, including electrical systems, cooling systems, and networking technologies.

2. Bachelor’s degree in a technical field, such as Computer Science, Electrical Engineering, Mechanical Engineering, or Operations Research.

3. Extensive experience in large-scale data center environments.

4. Proven project management expertise in deploying and operating data center and IT infrastructures.

5. Experience managing multiple projects under tight deadlines.

6. Skilled in problem management and driving continuous improvements.

7. Experience providing technical guidance to external vendors.

8. Proficient in scripting or programming languages, with the ability to modify and develop as needed.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

• Position: Operations Manager (Fast Food Chain)
• Working Hours:5 days, 8.30am- 6pm
• Salary: $6500 -$8000 + $500 transport allowance
• Location: Geylang, and required to travel to 15 branches. Company will be moving to Woodlands Senoko in 2026

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job scope:

• Analyse data relationships, patterns and trends to gain important insights and make informed decisions
• Develop and maintain business continuity strategies, policies and guidelines
• Establish business continuity processes
• Provide leadership during crisis situations
• Direct negotiation policy and develop negotiation limits
• Facilitate innovation and lead managers to manage change
• Establish and maintain strategic business partner relationships
• Resolve conflicts with stakeholders
• Develop service recovery framework
• Drive customer loyalty for service excellence
• Develop and establish financial budget and plan
• Drive service quality and customer satisfaction
• Create original applications or ideas to reveal new possibilities and reshape goals through high level of innovativeness
• Facilitate innovation process within the organisation
• Lead by example at organisational level. Inspire, motivate and guide others to adopt a point of view, make changes or take action. Cultivate an open, cooperative and collaborative learning culture for the organisation
• Champion a service excellence ethos
• Lead managers to develop organisational and governance strategies
• Establish strategies for the allocation and deployment of resources efficiently and effectively
• Foster business relationships and organisational diversity
• Strategize workforce for service excellence
• Provide mentorship to help others in their professional and personal development to improve performance and further their careers
• Develop managers and high-potential employees through organisational talent capability reviews
• Develop self to maintain professional competence to lead an organisation
• Develop a business plan
• Establish business strategies for the business function
• Establish operational plans for the business function
• Strategize service operations
• Anticipate potential problems beyond the current scope and apply higher order problem solving tools and techniques to turn problems into opportunities
• Lead programme and project after-action review
• Develop a risk management framework, policy and process
• Manage compliance with F&B hygiene policies and procedures
• Manage revenue management

Requirements:

• At least Diploma in Business Management or any related fields
• Minimum 8 years’ experience in F&B operations with at least 3 years’ experience in leading at least a market chain outlets as Operations Manager or equivalent
• Ability to forecast and follow through budgets
• Set business plans and strategies with control in place
• High analytical skills to identify opportunities and trends in making business decisions
• Excellent computer skills in Power point, Words & Excel
• lf-initiate with inter-department leaders to develop plans to meet business KPIs
• Set vision and lead the team to achieve business results

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

This is an operational position within the Asia Centre for Health Security (ACHS). The incumbent will be part of the team to support the core functions of the centre. Their duties would include administration, education and training, collaboration and partnership, and secretariat functions.

Duties & Responsibilities
Working under the direction of the Director and Head of Operations at the ACHS, the Assistant Manager will be part of the team to support the core duties of the centre:
a) Centre Administration
- Point of contact between researchers and various administration departments to support the management of research projects
- Support researchers to draft, review, negotiate and execute research agreements by working closely with researchers, collaborators and internal and external legal offices
- Liaise and support the centre's leads and research staff to meet the centre's objectives of the centre
- Support finance administration, payment and procurement and secretariat duties; tracking and reporting; and communications

b) Education and Training inclusive of the Tabletop Simulation Exercises for Health Security Preparedness and Response; and the convening of meetings and roundtables
- Support Centre Leads in organising training activties, including the tabletop simulation exercise and convening of meetings and roundtables. The responsibilities include event management, registration, on the ground support, liaising with international participants and logistics arrangements including organising venue, travel and room bookings
- Administrative support for the establishment of the ACHS fellowship program in health security
- On the ground support for public seminars, workshops, courses and training held in person and online

c) Collaboration & Partnership
- Liaise and work closely with local, regional and international partners and collaborators, this includes providing support for policy roundtables and panel discussions and the building a network of experienced experts in health security

d) Provide secretariat support for the centre (Faculty Meetings, International Advisory Panel), this includes arranging of meetings, preparation of slides, notes of meeting, communication and dissemination of information, and collation of reports

e) Work closely with other offices in the school, e.g. finance, HR, IT and GHO and university, e.g. OLA, ODPRT, CPO to take forward all administrative tasks, including discussion, collaboration and problem-solving on complem situations

f) Other duties assigned by the Director or Head, Operations

Qualifications

• Applicants are expected to have at least a Bachelor degree from a recognised institution with at least five years of experience in an administrative position within the academic, research or healthcare sector
• Strong administrative skills and experience in supporting projects such as convening meetings, organise training and workshops, service contracts, financial administration, or equivalent experience
• Experience organising events, in-person and online is a requirement
• Excellent written and oral communciation skills, with the ability to summarise content, prepare slides, reports and content
• A good team player who is self-motivated, well organised and with the ability to work well under pressure and tight deadlines
• Effective at problem-solving, able to take initiative to learn on the job and manage various responsibilities.
• IT systems savy and proficient in Microsoft Office Applications
• Knowledge of NUS processes and systems is an advantage
• Strong interpersonal and negotiation skills, and ability to interact effectively with all levels of associates, including senior leadership

Global Payments is a key strength and differentiator for Citi. Our business intermediates and processes flows generated by Corporates, Banks & Financial Institutions and Governments. Within Payments, E-Commerce is a key area of focus with strong growth expected to continue over the next few years. Citi’s Clients operating in this space are Fintechs, Payment Intermediaries and large corporates, who are agile, innovative and always looking for faster, secure and more efficient ways to collect.

Banking as a service is uniquely positioned to provide our clients with a superior client experience, innovative product and solution sets that support their growth plans.

The Team

Banking as a service is growing team; focused on core Product, Product development and E-Commerce commercialization. The team is tasked to design, develop, and deploy Banking as a service solutions that allow our clients to Collect, Hold and Pay; as an end to end service. Thus, enabling our clients to grow digital businesses at scale.

The team manages the end-to-end product management and development process from concept formation to strategy, business requirement, design and development, pilot launch, global rollout, and commercialization.

The Position

Banking as a Service(BaaS) Product Manager – Asia N & S. The Product Manager is a full-time, dedicated position reporting to the Payer ID Global Product Head.

Responsibilities:

• To own, deliver and manage specific product services that are being built as part of Payer ID Engine rollout in the cluster.
• Partner with clients on key issue management, process improvement and development opportunities.
• Redesign and implement services to minimize and eliminate friction to enable digital commerce flows. Work with Technology partners on optimization of present processes.
• Manage Payer ID Engine rollout in the cluster.
• Work with key stakeholders to manage Product related requirements for clients.
• Partner with key stakeholders from AML, Compliance, Sanctions & Legal.
• Partner with operations to ensure key client flows are processed and reported accurately & timely.

Key Skills:

• Must represent their domain area of knowledge, reach back into their function for support and advice as required.
• Good understanding of Payment operations, Technology and second line functions.
• Able to operate in ambiguous environment, adapt to new situations, and work collaboratively.
• Work closely with internal partners from Sales, Relationship, Operations, Technology, Finance, and Compliance (strategic discussions) to deliver results.
• Self-starter, should be flexible to pick up areas that require focus, given the dynamic nature of the Banking as a service.
• Able to manage conversations with senior internal stakeholders and Client’s technology teams.

Experience, Qualifications

10+ years’ relevant product management experience, preferably with a background in managing cross-product relationships in the financial services industry / Fintech / Digital commerce.

• 3+ years’ direct or indirect external client experience is a MUST.
• Experience with digital product strategy and execution is a MUST.
• Prior experience of working with second line partners is a MUST.
• Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders.
• Strong analytical and problem-solving skills to be able to respond quickly and creatively to complex issues.
• Demonstrated ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
• Excellent verbal, digital, and written communication skills. Strong presentation skills.
• Bachelor's degree is required. Masters is Good to have.
• Exceptional candidates who do not meet these two criteria may be considered for the role provided they have the necessary skills and competencies

Preferred Locations - Singapore, Hong Kong, Australia

Wealth Relationship Manager

Working Days & Hours: Flexible
Working Location: Flexible
Salary Range: $3000-$4000 Monthly Allowance + Commission

• Proven Track Record: Join a team with a consistent track record of guiding entry level consultants towards quantum growth in production and earnings within the first year of joining.
• Compensation Package: We offer a fair compensation package to ease your transition into the FA team, ensuring you are well-rewarded for your efforts.
• Recognition: Experience success and walk amongst giants with a cohort comprising 40% Million Dollar Round Table (MDRT) qualifiers, numerous Court of Table (COT) qualifiers and 2 Top of Table (TOT) qualifiers.
• Proprietary Platforms: Differentiate yourself from industry peers by leveraging our exclusive platforms, offering you unparalleled opportunities to expand your clientele and network.

Unique Selling Points (USPs) of Company:

• Transformation and Empowerment: We have the ability and a proven track record of propelling newcomers to remarkable heights within the first year.
• Guidance for Excellence: Benefit from the company ecosystem and guidance, propelling you to excel.
• Mentorship Opportunities: Gain insights from experienced consultants through our mentorship programs, fostering your personal and professional growth.
• Fair Compensation: Enjoy a fair compensation package to support your transition and reward your hard work.
• Client Acquisition Platform: Never worry about shortage of leads; we provide a robust client acquisition platform for you to build your clientele.
• Comprehensive Training: Benefit from extensive training programs that will equip you with the knowledge and skills necessary to excel in wealth management, financial advisory, business owner planning, estate planning, property advisory, re-financing and more.
• Allowance Schemes: Take advantage of our monthly allowance schemes to provide stability of income while you grow your career.
• Business Essentials: Receive state of the art IT tools and our proprietary applications that will help you navigate the required administration and paperwork with ease.

Job Requirement:

• Diploma in any field
• Training provided

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Position Summary / Project Description

As a PM within the Program Management Office (PMO), the resource will be responsible for initiating, managing, and reporting on Cluster related projects and programs.

Ensures the timely execution of key deliverables, such as project approvals, costings, and resource planning. Additionally, there is the need to monitor and report on delivery balance scorecard KPIs, including budget utilization, and address any areas of concern in collaboration with stakeholders.

The candidate must be a proactive and detail-oriented individual with proven experience in projects & programs management and have good interpersonal skills to work with the various business functions.

Role and Responsibilities

• Manage day-to-day activities in the Program Management Office for related Logistics projects.
• Analyze with project managers on project timeline plan and ensure timely execution of key deliverables such as project approval preparations, costings and resource planning.
• Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions
• Lead and monitor closely all functional groups (IT), Operations and partners (if any) to ensure facility/ manpower/ system readiness.
• Initiate & implement process improvements opportunities to and performance dashboard for all stakeholders.
• Closely organize, monitor and implement projects with teams to ensure speedy operational stabilization, risk mitigations, signoffs and ensure closure.
• Manage and operationalize demand management process and guidelines with rigor in governance & compliance for yearly workplan.
• Organize, and support key users’ trainings, workshops, planned of FAQs using GenAI, roadshows and events for materials/documentations.
• Support program/project IT audits with stakeholders and related secretariat duties.

Requirements / Qualifications

• Degree holder with 7-10 years of relevant working experience or Diploma holder in any discipline.
• Working knowledge of process flow design and analysis, documentation work products including manuals, SOPs, training aides and process documents.
• Programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment.
• Ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem-solving skills.
• Well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on program activities and identify issues affecting the performance outcomes of the project.
• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations
• Proficient in Microsoft Office Excel, Word and PowerPoint