Our client is a leading global real estate company with a diverse portfolio spanning across commercial, retail, residential, and integrated developments. This role is suitable for someone who is looking to supercharge their career and educate themselves on the best practices.

The Senior Centre Manager will oversee the day-to-day operations and strategic management of a retail mall. This role is pivotal in driving financial performance, ensuring operational excellence, and enhancing tenant and shopper experience in alignment with our Client's business objectives.

Key Responsibilities

- Develop and implement strategies to achieve financial and operational KPIs.

- Identify and drive initiatives to increase footfall, tenant sales, and shopper satisfaction.

- Analyze market trends and recommend improvements to keep the mall competitive and innovative.

- Prepare and manage annual budgets, including income, operating expenses, and capital expenditures.

- Monitor financial performance and ensure revenue targets are met.

-Work with the leasing team to optimize rental income through tenancy mix and lease negotiations.

- Build strong relationships with tenants, ensuring open communication and addressing their needs effectively.

- Handle tenant fit-out coordination, renewals, and conflict resolution.

- Collaborate with internal stakeholders (e.g., marketing, leasing, operations) to enhance overall mall performance.

- Ensure smooth day-to-day mall operations, adhering to safety, health, and environmental standards.

- Oversee maintenance, security, and housekeeping to deliver a high standard of shopper experience.

- Identify opportunities for operational efficiency and sustainability enhancements.

- Lead, coach, and motivate the mall management team to achieve performance goals.

- Foster a collaborative and results-driven culture.

Key Requirements

- Bachelor’s degree in Business Administration, Real Estate, or related fields.

- At least 8–10 years of experience in retail mall management, including 3–5 years in a managerial role.

- Strong knowledge of retail trends, tenant mix strategy, and operational best practices.

- Proven track record in financial and team management.

- Excellent communication, negotiation, and stakeholder management skills.

- Proficiency in MS Office; familiarity with property management systems is an advantage.

If you feel this role is suited for you or know anyone who fits, please reach out to Asher Tan at [email protected]

Asher Tan

Reg No: R1988776

EA License No: 20S0075

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Assistant Manager and invite talented individuals to join us in our mission.

Responsibilities:

• Collaborate with the team to drive marketing and business development strategies.
• Identify high-growth areas and expand brand identity in China and beyond.
• Recruit, train, and establish good working relations with agents for student recruitment.
• Establish partnerships with educational institutions and colleges, both locally and overseas.
• Participate in educational exhibitions, open houses, and roadshows for agents & student recruitment activites.
• Conduct pre-course counselling for prospective students and attend to enquiries.
• Collaborate closely with departmental stakeholders to support, implement, and execute student recruitment plans.
• Provide support for other assignments as directed by the HOD and President.

Requirements:

• Bachelor’s or master’s degree qualification in Business Administration or related field.
• 3 years of relevant working experience, preferably in an international private education institute setting.
• Ability to handle confidential information with discretion.
• Proficient in English and Chinese to liaise with stakeholders from diverse geographical locations.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Manager and invite talented individuals to join us in our mission.

Responsibilities:

• Collaborate with the team to drive marketing and business development strategies.
• Identify high-growth areas and expand brand identity in China and beyond.
• Recruit, train, and establish good working relations with agents for student recruitment.
• Establish partnerships with educational institutions and colleges, both locally and overseas.
• Participate in educational exhibitions, open houses, and roadshows for agents & student recruitment activites.
• Conduct pre-course counselling for prospective students and attend to enquiries.
• Collaborate closely with departmental stakeholders to support, implement, and execute student recruitment plans.
• Provide support for other assignments as directed by the HOD and President.

Requirements:

• Bachelor’s or master’s degree qualification in Business Administration or related field.
• 3 years of relevant working experience, preferably in an international private education institute setting.
• Ability to handle confidential information with discretion.
• Proficient in English and Chinese to liaise with stakeholders from diverse geographical locations.

Great that you're thinking about a career with BSI!

Purpose of Position

The Business Development Manager is primarily responsible for selling BSI products and services to new and existing customers across a defined BSI product suite. This role is responsible for identifying and managing sales opportunities, building an in-depth understanding of client business needs and drivers, to position how BSI products and services can enable organisations to improve and manage the sales process to a successful conclusion.

Key Responsibilities & Accountabilities

Sales Process

• Lead and support the BSI focus sectors based business growth.
• Establish network and relationship with the key/global accounts to nurture bigger business potential converted in the big closed won.
• Proactively network with existing customers to sell additional BSI products.
• Identify new prospects to grow the BSI customer base through targeted calls to generate sales revenue in line with new business targets.
• Execute BSI sales process to investigate, explore and understand customer needs in order to sell relevant products/services.
• Investigate relevant resource required and provide a timeline for delivery to meet customer order & solve any customer issues.
• Routinely review sales activity and quality KPIs, based on sales ratios to plan future sales activities to deliver on financial and activity targets.

Sales Tools

• Manage potential through account and opportunity management to develop solid pipeline. Produce accurate sales forecasts in a timely manner.
• Effective use of price book and tools to propose main products and services.
• Use relevant sales/product collateral to illustrate how a range of BSI products meet identified customer needs.
• Accurately and effectively applies standard, commoditized, T&Cs.
• Accurately record sales and order information in the CRM (Salesforce).

Product Knowledge

• Remain up to date with developments in the standards industry and be able explain the standards development process to customers.
• Able to apply product features and benefits to customers’ needs in order to win business.
• Able to apply knowledge of competitors to explain the full business advantages of BSI products.

Sales Skills

• Possess a deeper and wider knowledge of the products/services of BSI and their application to specific customer sets. Use reporting function of sales tools to aid account management and new business development.
• Strong telephone communication with customers. Ability to create effective proposals and produce presentations to customers.
• Accurately define requirements, including buying process, budget, positioning vs competition and actual circumstances which positively affect potential sales. Ability to identify further and future opportunities.
• Able to question effectively to gain a deeper understanding of customer needs to identify up-selling opportunities. Able to provide a range of targeted solutions to the customer.
• Accurately summarize customer needs. Identify BSI product or service. Get customer agreement to price and delivery.
• Ability to handle objections. Use knowledge and experience to provide an answer. Gain customer commitment before progressing. Identify high impact issues for customer, give up on those with low value to BSI. Ensure understanding of business and personal value of BSI product/service to the customer.

Sales Management

• Able to plan on a short-term basis (1-3 months) to achieve immediate performance goals.
• Ensure area of responsibility is delivering to plan. Identify & propose changes/solutions to drive & increase targeted delivery.

Candidate specifications

• Experience of running a commercial business unit, including P&L responsibility, preferably in commercial events / training / publishing or related
• Commercial understanding and experience of working with marketing function, including an appreciation of campaign planning and execution through multiple channels
• Commercial understanding and experience of sales function, preferably both tele sales and field sales
• Good influencing / transverse management skills
• Good verbal and written communication skills and an eye for detail
• Be self-motivated, flexible, and have excellent time management/planning skills
• Able to work under pressure
• Willing to travel on business intensively
• An enthusiastic and committed team player
• Well presented with good public speaking
• Business development skill will be considered advantageous

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

PURPOSE

The Policy Servicing Manager role will be expected to support policy servicing function of life business which the responsibilities include processing customers’ service requests and represent policy servicing and premium management functions as a subject matter expert for product launches and other initiatives.

KEY ACCOUNTAIBILITIES

• Deliver high quality, accurate and prompt service to customers meeting or exceeding respective service levels and target turnaround time.
• Ensure that our service delivery processes are compliance with the relevant regulations, internal policies and procedures.
• Manage, lead, and provide guidance to a team of policy servicing executives and be responsible for the team performance.
• Review and streamline service processes regularly to improve operations efficiency.
• Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan.
• Manage customers’ complaints, escalate where necessary and collaborate with various internal stakeholders to achieve fair outcomes according to the complaint resolution process.
• Investigate on the root cause of system errors and work closely with IT to resolve errors or provide solutions to avoid repeated errors.
• Act as subject matter expert (SME) for policy servicing and premium management on processes, operational procedures and system requirements for any new product launches/system enhancements.
• Review and sign off business requirements. Perform user acceptance testing, provide progress update and sign off.
• Liaison and point of contact for external parties for any operational matters that include (but not limited to) system migration etc.
• Any other ad hoc tasks and projects.

QUALIFICATIONS / EXPERIENCE

• Degree holder
• At least 8 years of life insurance operations with good knowledge in policy servicing and premium management.
• Preferably possess relevant insurance certifications.
• Solid life insurance operations knowledge
• Minimum experience in AS400 system

KNOWLEDGE, SKILLS & ABILITY

• Experience in participation in projects and product launches, and User Acceptance Testing
• Supervisory experience will be advantageous
• Excellent verbal and written communication skills
• Able to handle multiple tasks simultaneously
• Familiar with a wide range of personal insurance products
• Good time management, project management and people management skills
• Proficiency in MS Office skills and generally tech-savvy
• Positive and driven work attitude
• Able to work independently and within a team

JOB RESPONSIBILITIES

1. Develop business reports on new revenue streams, improved products and new businesses.
2. Build good relationships with clients/ customers.
3. Engage with business partners, suppliers and vendors for new business agreements.
4. Review targets and goals across teams.
5. Use business network and support knowledge sharing sessions to explore new business opportunities.
6. Interact with clients and respond to important inquiries about the company’s products or services

Skills and qualifications

1. Proven record of sales growth
2. Experience in customer service, marketing, or a sales-related field
3. Strong knowledge of business and sales growth techniques
4. Exceptional project management skills
5. Clear verbal and written communication skills
6. Enthusiasm for the company and its growth potential

Preferred qualifications

1. Experience in managing sales or marketing teams
2. Sharp negotiation and networking skills
3. Organizational skills
4. Problem-solving skills
5. Educational background in business, marketing

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Manager, Fund Accounting based in our Vistra, Singapore office. This is a full-time and permanent position reporting to the Associate Director, Fund Accounting.

Key responsibilities:

• Be the primary client service contact for assigned portfolio. Monitor and respond promptly to client requests. Strengthen client relationships.
• Main point of contact on a day-to-day basis for operational matters and critical issues that need to be addressed before work get disseminated to the other team member
• Reviewing financial statements, management accounts and accounting packages
• Proficient in drafting wordings for disclosure wordings for IFRS/US GAAP accounting conventions
• Reviewing Capital Account Statements and Net Asset Values
• Reading/understanding Fund documents like Subscription documents, partnership agreements, and shareholder agreements for existing/new fund and explaining the key terms to team members
• Reviewing capital call and distribution notices
• Preparing/Reviewing waterfall and equalization workings
• Coordinating and dealing with Fund investors on meeting investor’s specific reporting requirements
• Reviewing investor requests and any ad hoc requests from client.
• Working closely with other teams (i.e. Cash Management, Investor Services and Corporate Secretarial) to ensure overall operations are running smoothly.
• Providing formal/informal training to staff on both accounting and private equity/industry aspects
• Undertake management and general administration and other special projects as assigned by the Management.

Key requirements:

• Degree in Accountancy (CPA/ACCA/ACA) or Finance or equivalent.
• 7 – 8 years of accounting / auditing experience with at least 4 years in Private Equity Fund industry, part of which must have been in management or supervisory capacity.
• Sound knowledge of Singapore FRS/IFRS and US GAAP.
• Solid understanding of operational functions including Fund Structures, Fund Accounting, Equalisations, Calls/Distributions and Waterfall models.
• Effective client relations, teamworking and management skills.
• Time management and multi-tasking.
• Analytical, independent and resourceful.
• Familiarity with Investran accounting system and experience in process improvement will be viewed favourably.
• Strong working knowledge of MS Excel and MS Word.

Company Benefits:

At our Singapore office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.
Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!

OverEasy is a modern all-American diner, offering timeless diner classics and cocktails, elevated with quality ingredients and the warmest personality. OverEasy is located by the bay, boasting sweeping views of Singapore’s famed skyline.

OverEasy is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Leading and executing operations to achieve daily targets
• Building and maintaining relationships with guests
• Attending to guest feedbacks or complaints
• Ensuring roster is efficiently planned and develop manning guide according to manpower budget
• Identifying training needs and training plans tighten the competency gap
• All HR, logistics & inventory, and admin matters (including welfare)
• Petty cash and banking transactions
• Facility management of the outlet
• Supporting the ways of business development
• Conducting training and develop SOPs

Requirements:

• Well-versed in hospitality operations with minimally 2 years of Hospitality/F&B experience in a supervisory role
• Meticulous and well-organised
• Well-groomed and possesses good communication skills
• Passionate about service, able to maintain high standards of service quality

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.

About Us

We believe in empowering dreamers to harness technology for the greater good, one byte at a time.

We consult with them to define an audacious ambition, then work together as one to implement technology that achieves transformative results that bridge what is, with what can be.

We are a bespoke technology solutions firm dedicated to helping organisations embrace technology as a transformational force, not just for solving incremental problems. We provide deep operational support - from inception through all phases of growth - to rapidly launch products and services, create new business models, and prepare leadership and culture for the future.

What You Will Be Doing

We are seeking a dynamic and results-driven Sales Manager to lead sales efforts for our bespoke tech development solutions. The ideal candidate will have extensive knowledge of the IT landscape, a strong track record in sales, and the ability to build lasting relationships with clients. This role focuses on driving revenue growth, identifying new opportunities, and positioning our development services as essential solutions for client needs.

• Establish the sales department for the company including crafting the sales proposition, establishing our sales process and building a sales team
• Grow your portfolio of accounts through relationship building and leveraging industry contacts to establish strong, long-term relationships with key decision makers to sell our solutions to the target customer base.
• Have a strong understanding of the latest technology trends and business needs of clients, thus being able to coordinate across functional teams to bring the right winning team to drive successful solutions and contract closure;
• Meet or exceed sales quotas by identifying new business opportunities, securing deals, and ensuring high levels of customer satisfaction through quality products and services provided by Undercurrent.
• Participate in crafting value propositions, preparing proposals, and negotiate contracts to successfully close sales opportunities.
• Provide regular updates on client interactions, sales activities, and general market trends during weekly sales meetings.

We Would Love To Hear From You If You Have:

• Possess at least a Diploma with a background in Business, Computer Science, Computer Engineering or related fields
• Min. 5 years of sales experience within the IT Services industry
• Proven track record of achieving and exceeding sales quotas
• Ability to translate complex technical concepts into clear business value propositions
• Strong knowledge/ interested of IT products and solutions in Information Technology
• Good interpersonal and communication skills
• Exceptional negotiation, presentation and deal maker skills
• Experience in managing multiple stakeholders preferred
• Dynamic and able to adjust in a fast-paced environment

Make your mark as a Business Development Manager at Horizon Geosciences!

The Business Development Manager will be responsible for identifying and pursuing new business opportunities primarily focusing on the marine geotechnical sector, with a specific focus on windfarm projects in South East Asia, including Korea and Australia. This role will involve building strong relationships with key stakeholders, developing strategic partnerships, and driving revenue growth through effective marketing and sales strategies.

Your responsibilities as a Business Development Manager

• Identify and assess new business opportunities in the marine geotechnical and renewable and energy sectors within South East Asia.
• Develop and execute a comprehensive business development strategy to penetrate the market.
• Build and maintain strong relationships with clients, industry partners, government agencies, and stakeholders in the region.
• Conduct market research and analysis to stay informed about industry trends and emerging opportunities.
• Collaborate with technical teams to ensure alignment of business development initiatives with service offerings and project capabilities.
• Prepare and deliver compelling presentations, proposals, and bids to potential clients.
• Represent Horizon Geosciences at industry events, conferences, and networking functions to promote our services and brand.
• Monitor and report on sales performance metrics, providing insights and recommendations for continuous improvement.

Your qualities and experience
You can make your mark as a Business Development Manager if you have:

• Bachelor’s degree in Geoscience, Engineering, Business, or a related field; a Master’s degree is a plus.
• Proven experience in business development or sales within the geotechnical, marine, or renewable energy sectors.
• Strong understanding of the windfarm market and marine geotechnical investigation processes.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a collaborative team.
• Willingness to travel within the region as required.

Client Solutions Manager at Fintonia Group

We are looking for a driven and experienced professional to spearhead the promotion of our suite of funds and products to the wealth management channel (financial advisors, MFO/EAMs and Private Banks in Singapore). This position is ideal for someone with deep expertise in traditional fund sales to the wholesale and intermediary channel who can understand how to create successful partnership with this channel, and who is enthusiastic and knowledgeable about the ever-evolving digital asset sphere.

To be successful in this role, you are a person who makes things happen, have resourcefulness, initiative and drive in order forge partnerships in Singapore with the wealth management channel (eg financial advisors, multi-family offices, securities firms, robo-advisors, private banks). Being on the cutting edge of finance is not for the faint hearted but will you are likely to enjoy being in an entrepreneurial environment, making a significant impact and want to be part of the rapidly growing digital asset market. It is a hands-on role that will give you the opportunity to directly contribute to building a business and becoming a leader in a fast-growing asset class.

The Role:

Your responsibilities will include:

1. Strategic Business Development Leadership:

Develop and lead regional business development and partnership strategies to promote Fintonia Group’s funds and products, emphasising the innovative edge of digital assets.

Foster and deepen relationships with key stakeholders, including Financial Advisors, MFO/EAMs, asset managers and private banks.

Direct presentations, roadshows, and webinars to enhance product visibility and encourage adoption.

2. Client-Centric Solutions:

Understand market dynamics, competitor strategies, and client needs in both traditional and digital asset sectors.

Collaborate with the product development team, offering insights to ensure our funds align with client requirements and market demands.

3. Collaborative Teamwork:

Spearhead initiatives in partnership with marketing, research, and product teams to refine sales materials and strategies.

Represent the sales team in regional and global meetings, advocating for best practices and innovative approaches.

4. Regulatory Compliance:

Ensure adherence to company and regional regulatory standards throughout all sales activities.

Stay abreast of industry changes, regulatory updates, and best practices, ensuring the company’s proactive alignment.

Qualifications and Experience:

• To be a successful applicant, you are likely to meet the following criteria:
• Have 3-7 years of experience in fund intermediary sales or fund sales to high net worth individuals within a wealth management firm, with a track record of success.
• Outstanding relationship management and networking abilities.
• Experience with partnering with financial advisors, MFO/EAMs, Private Bankers and Securities Brokers.
• Willingness for regional travel as necessary.
• Familiarity with digital assets and blockchain technology and/or being a "tech geek" would be an advantage.
• Strong written, verbal and presentation skills in English is required. Mandarin language skills or other regional language skills will be well regarded.
• Proficient in Microsoft Office Suite and very comfortable with different technology tools.
• Ability to work independently but collaboratively as a team player.

Salary: ($) 3,500 – 4,000

Working Days: Monday - Friday

Working Hours: 9am – 6:30pm

Location: Bugis/Bras Basah

Contract Period: 1 year (likely Feb 2025 onwards)

Job Responsibilities:

1. Programme Coordination: Coordinate events and engagements that facilitate meaningful interactions and dialogue between volunteers and senior participants.

2. Partnership Management: Cultivate and maintain strong relationships with community partners, local organisations, schools, and other stakeholders, recognising them as key collaborators in the development and execution of the FM’s community programmes.

3. Operations Management: Work with appointed Event Management Company to manage the complex scheduling requirements for the programme – ensuring the successful assignment of suitable volunteers to event timeslots. To also manage all logistical matters to

ensure programme effectiveness.

4. Evaluation and Reporting: Monitor the effectiveness of the programme, gather feedback from stakeholders, and prepare reports to assess the impact and success of the initiative. When required, to be on-site at the programme venue to evaluate performance of

facilitators and volunteers, and implement suitable interventions should programme quality fall short.

5. Budget Management: Monitor and track budget utilisation of assigned programmes and prepare reports for proper accountability of funds and resources.

Job Requirements:

• A recognised diploma or degree in a relevant field.

• Preferably possess at least 1 year of experience in community programming, event management, or cultural outreach, preferably in a museum, garden or exhibition setting, with a demonstrated focus on interactions that cater to a diverse range of audience profile

• An interest in local history, particularly that of the pre- and post- Independence decades and/or experience with culture/heritage/arts sector-related work is preferred, though not mandatory

• Good command of the English language (written and verbal) – candidates who are proficient in a Mother Tongue language will be considered favourably

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse community groups and key stakeholders.

• Proficiency in project management and the ability to work effectively in a team environment.

• Some weekend and after-work hours engagements might be required – candidates should be prepared to exercise some flexibility in his/her work schedule

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

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Meta is seeking an experienced indirect tax professional to join its APAC Indirect Tax team, which manages the indirect tax function for APAC region. The position will be based in Singapore and reporting into the indirect tax lead for APAC. This role will collaborate and work closely with local and international direct and indirect tax teams, international and regional accounting and other finance functions.

Responsibilities

• Work closely with the Meta tax team to ensure integration with various business functions, bring awareness to the business and support new business initiatives in the region
• Responsible for indirect tax compliance, work closely with the local finance teams and manage compliance outsource service providers, provide oversight for indirect tax compliance across the region
• Assist with tax audit and controversy matters in the region
• Monitor developments of indirect tax policies in the region, work with internal policy teams and external advisors supporting tax policy initiatives
• Analyze current and proposed tax policy changes, evaluate impacts, develop and execute plans accordingly
• Work with finance and other cross-functional teams to implement and improve end-to-end indirect tax process and procedures to mitigate risks
• Provide day-to-day operational guidance to business and finance functions and provide end-to-end support to enable products/projects go-to-market

Minimum Qualifications

• 10+ years of related finance/accounting experience (with adequate VAT/GST knowledge) covering Asia Pacific
• Degree in Law, Accounting/Finance, or Economics or similar is required
• Strong communication and presentation skills with the ability to communicate indirect tax matters succinctly to management
• Entrepreneurial spirit, hands-on and self-motivated
• Strong analytical skills, flexible, creative and results-oriented
• Able to work with and in a cross-functional team with the ability to build strong and scalable relationships
• Willingness to travel as some international travels are required

Preferred Qualifications

• Prior experience with regional indirect tax responsibilities

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

About the company
A newly created role, with our client, a top-tier life insurance company, seeking an experienced actuary to support the Head of Department and guide the IFRS17 team.

About the job
You will spearhead IFRS 17 implementation, optimize actuarial systems like Prophet and SAS, and deliver critical financial insights. In this role, you’ll drive strategic initiatives, oversee system enhancements, and provide expert guidance to stakeholders. With opportunities to lead business planning and reporting, you’ll play a key role in shaping the business financial strategy while staying at the forefront of industry trends.

Skills and experience required
At leasy 8 years of actuarial experience, ideally in IFRS17, with expertise in Prophet system, and proven ability to deliver complex projects under a tight deadline.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

ServiceNow, is seeking an experienced Communications professional to support and drive an integrated communications approach across the APAC sub-region of Asia (primary focus Singapore) with close integration to the Global Communications, Asia Sales and Marketing teams. The role will have responsibility across all areas of the modern-day communications mix including the creation and execution of thought leadership content campaigns that are executed through media engagement, customer references and advocacy, analyst/influencer relations and social media (paid and organic) programs.

This is a rare opportunity to really create, own and drive a truly integrated program, where your efforts and results will directly impact the growth and success of the business and you’ll be rewarded for doing so.

The role sits within the Global Communications team, reporting into the Senior Director Communications APAC, will work closely with the wider APAC Communications team and have a significant profile within the Asia Sales and Marketing teams. From time to time the Communications Manager will support on wider APAC and Global initiatives. The ideal candidate will be a storyteller, have a strong B2B tech background and experience in either or both agency and in-house communications environments and working knowledge of media, social and customer programs frameworks.

What you get to do in this role:

• Establish a local storytelling engine for the Asia sub-region, supporting brand awareness efforts
• Develop and execute integrated PR campaigns that tell the ServiceNow story in a compelling, digital way—accessible to consumers and businesses, and highlighting customers, partners and influencers
• Work closely with business units to identify and exploit trends that expand ServiceNow’s leadership
• Drive the PR, Social and Voice of Customer agencies that the support Asia business (primary focus Singapore)
• Research, identify and pitch innovative stories through multiple channels and work with stakeholders to take this out to the market
• Cultivate and engage relevant influencers to be evangelists.
• Help support and drive the partner engagement model
• Support ServiceNow’s annual user conference, Knowledge, and other regional events (World Forum, Summits, Executive Circles, F1) as needed

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Regional Program Manager (Remote)

Full time, Singapore, Hong kong

In this role, you will be responsible for managing all aspects of assigned client portfolio of global account(s) to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development and business continuance. Direct accountability to BCD Travel or externally to the customer for the success of the contract or travel program across multiple countries across Asia Pacific.

As a Regional Program Manager, you will

• Ensure 100% client retention and account profitability through effective relationship management and strategic planning.
• Drive revenue growth by up-selling and cross-selling products and services, ensuring solutions meet customer needs.
• Negotiate and manage client contract terms, ensuring compliance with all contractual obligations.
• Act as a trusted advisor, sharing best practices and industry updates, and coordinating central communication across regions.
• Oversee budgets, billing, payments, and profitability, ensuring timely settlement of customer P&Ls as per contractual obligations.
• Develop and execute business plans, manage new business implementations, and create business improvement plans, while measuring and reporting on key performance indicators.

About you

• Proven experience in managing corporate travel accounts, focusing on mid-large clients.
• Skilled in implementing regional service roll-outs and projects.
• Proficient in service level management (SLAs), negotiation, and numeric analysis using pivot tables.
• Familiar with travel industry technology (online booking tools, GDS) and corporate travel operations.
• Strong cultural awareness of Asia Pacific markets, with the ability to lead meetings and engage stakeholders professionally.
• Fluent in written and conversational business English; proficiency in Mandarin and Cantonese is preferred.

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]

Overview

Mayer Brown is a leading global law firm with offices in 26 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

Operating as Mayer Brown PK Wong & Nair in Singapore we have been working in a Joint Legal Venture since 1 January 2023. Singapore is one of our fastest growing offices in the region and it is an exciting time to join the firm as we transform.

Responsibilities

The Regional Security Manager (Asia) will be responsible for providing technical leadership for strategic projects and initiatives on the security roadmap, as well as participating in more general network security and architectural efforts. The person will collaborate with other managers, engineers and departments to apply and support best practices for security, server building, change management, account management, documentation, and user experience management.

Responsibilities:

• Encourage team to provide continuous feedback to one another and upper management of the Global Security team and the Chief Information Security Officer.
• Monitor and maintain the security status of the Firm’s network and the intellectual assets held, in accordance with the Firm’s security policies.
• Help the Global Information Security Manager and Global Director of Information Security/CISO as a liaison to the regional General Counsel and Risk Management.
• Perform e-discovery related matters, executing searches and producing output as required by the Firm.
• Ensure that Mayer Brown has a secure architecture for authorization and authentication internally, as well as business to business.
• Ensure that all security risks are managed, mitigated and communicated clearly and effectively.
• Ensure that objectives are achieved by working closely with all members of the IT organization and byparticipating with the Global Security Team within the security model.
• Ensure that change controls are adhered to and communicated to the partners and staff.
• Assist the Global Information Security Manager and Global Director of Information Security/CISO in leading the team past any internal and external barriers that affect the Firm’s security.
• Keep abreast of all specific security issues and communicate to the Global Manager of Information Security.
• Assist in development and maintenance of all documentation related to Global Security Team operations and functions.
• Classifying Information and Data – setting classification standards and defining security roles.
• Manage security projects and initiatives.
• Control access to the firm’s Information Systems and related security configurations.
• Secure hardware, peripherals and other equipment logically and physically.
• Develop, implement, and maintain in-house software security and hardware.
• Assist HR regarding personnel issues relating to security.
• Assist the Global Information Security Manager and Global Director of Information Security/CISO in mitigation of threats intelligence from external sources such as Government agencies, LS-ISAO community, and local law enforcement.
• Detect and respond to incidents of a security nature within the Mayer Brown environment.
• Address all Asia based tickets sent to security and assist other regions.
• Ensure monitoring and alert notifications are implemented in accordance with the business needs.
• Assist in the preparation, approval, implementation and adherence of the Information Security Policy within the firm.
• Assist in the development and authorization process of all new IT policies introduced, ensuring that the necessary security audits and tests are carried out prior to being introduced into production.
• Assist the Global Information Security Manager with client audits and questionnaires including .
• Ensure that third party providers of Mayer Brown are audited in relation to our security guidelines to protect the Firm’s data and assets.
• Regularly monitor the Firm’s compliance with the security policies and report on concerns.
• Regularly work with members of the global security team to monitor the firm’s client requirements in relation to security processes, policies, and guidelines.
• Identify and communicate to upper management the cause of all security incidents, making recommendations as to how the specific incidents can be mitigated in the future.
• Assist in ensuring that Mayer Brown’s employees appreciate the benefits of security to the organisation, themselves and their working environment.
• Review new builds periodically to verify all security standards are being met and applied.
• Ensure the IT Security site on Global Net stays updated with current material.
• Ensure whenever possible that undesirable use of IT facilities is prevented/minimised at all times.
• Perform digital forensics on technology as requested by Human Resources, Information Technology or General Counsel.
• Willing to travel 25% domestically / internationally as needed.
• Function where feasible in relation to security duties, in a variety of roles including technology expert and vendor coordinator including identifying viable technologies, gathering requirements and providing recommendations on specific solutions and firm policy modernization relating to Mobility.
• Assist the Global Information Security Manager in monitoring and controlling IT security expenses in Asia.
• Manage security vendors in relation to Asia matters.

Qualifications and Experience:

Education

• 4 year degree or relevant work experience.

Certification

• CISSP, CEH, or relevant work experience regarding security and networks.

Computer Skills

• 7 years of experience in an Information Security department.
• Excellent working knowledge of CISSP, CEH and CISM.
• Excellent knowledge of the ISO 27001 security standards.
• Good working knowledge of networking.
• Excellent knowledge of security standards.
• Ability to effectively work with and communicate with the Firm’s clients
• Good documentation experience.
• Excellent knowledge of a Microsoft Exchange email environment.
• Good knowledge of Disaster Recovery.
• Good knowledge of authentication methods.
• Technical knowledge of cloud environments such as Azure and O365.

Performance Traits:

• Must work well with others and contribute to the success of the team, communicating openly with teammates. Willingly asks questions where appropriate and guides others whenever possible.
• Personable and approachable.
• Able to work on own without direct supervision.
• Adaptable and flexible.
• Customer-service focussed.
• Excellent telephone manner.
• Ability to work under pressure and meet strict deadlines.
• Uses own initiative.
• Ability to weigh business needs against security concerns and articulate issues to customers and senior management.
• Willingness to challenge the status quo.
• Ability to be on call and respond as necessary.

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

We are no accepting applications from Recruitment Agencies for this vacancy.

Main responsibilities

• Deliver IT projects/releases within the agreed budget and schedule without compromising quality, with strong tracking/budget control skills
• Be knowledgeable functionally and drive projects, Inclusive of BAU works, from initiation to post implementation support following SDLC/Agile methodologies. Enforce the Bank's project management policies and procedures.
• Set expectation and project governance at kick off and monitor adherence/compliance throughout the project phases.
• Lead the (Core and Extended) Teams together and collaborate closely to deliver the project/release. Ensure delivery plans, objectives and targets are aligned clearly with the teams and stakeholders.
• Collate progress statuses to track/align reality with delivery plan and publish the reports to stakeholders.
• Manage project Dependencies, Risks and Issues with the project teams to overcome challenges or propose mitigation plans if require escalations to Management for decisions.
• Chair Steering committee to provide communication and status reporting to stakeholders and senior management.
• Proactive in providing solutions to project issues/risks
• Manage change requests and demands that may impact approved delivery plans.
• Vendor management (where applicable).
• Stakeholder management
• Risk analysis, monitoring and mitigation
• Adept at utilizing the various Project management and related tools as well as carrying out resource levelling/ prioritization.
• Forecast any potential issues and budget deviations, as well as analysis of projections

Qualifications and Profile

• Minimum of 7 years of experiences with at least 3 years as Project Manager in a banking IT system.
• Good and proven fundamental knowledge of Project Management and Risk Management sklls are essential and required for this role.
• Good inter-personal skillsets & communications
• Proven record to setup strong project governance in large and complex projects/programs. Candidates with experience with projects with value > SGD 500k will be advantageous
• PMP certification is advantageous but not mandatory; proven track records in managing medium to large sized project teams and deliverables.
• Have experience in project budgeting/financial planning and tracking, Candidates with experience with projects with value > SGD 500k will be advantageous
• Experienced in running Agile methodologies project
• Experienced in Cash Management IT or possess Cash Management domain knowledge would be a plus.

Other Professional Skills, qualifications and Mindset

• Work on complex systems and a challenging international work environment
• Ability to adapt and keen attitude to learn and develop is a plus.
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation kills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with technical team
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Hold a Bachelor’s /Master’s degree from a reputable university, and whilst not essential, subjects including computer science, electronics are a plus

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Hiring & training restaurant staff following company policies
• Speaking with diners to address concerns or solve problems
• Creating work schedules for restaurant staff
• Managing inventory of food, supplies, and equipment
• Training and supervising staff, ensuring quality service and excellent overall performance

Job Responsibilities:
Description

Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills


Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

58 RECRUITMENT PTE. LTD

19C9772

67026282

We are seeking a detail-oriented and proactive Finance Assistant Manager to support the Finance Manager in managing and overseeing day-to-day finance and accounting operations. The ideal candidate will have strong communication skills, an advantage in liaising with stakeholders effectively, and the ability to handle multiple tasks with precision.

Job responsibitlies

• Financial Reporting & Compliance: Prepare financial statements, reports, and regulatory filings in compliance with standards and local regulations.
• Budgeting & Forecasting: Assist in drafting and monitoring budgets, forecasting cash flows, and managing funding needs.
• Taxation & Audit: Ensure timely tax filings (e.g., GST) and coordinate with auditors for successful audits.
• Accounts Management: Oversee billing, collections, accounts payable, and maintain accurate aging reports.
• Team Collaboration: Mentor junior staff and coordinate with departments for efficient financial operations.
• Perform hands-on management of daily finance and accounting activities (AR/AP, P&L, balance sheets, GST submissions).

Support the Finance Manager in:

• Preparing and reporting quarterly consolidated financial statements.
• Reviewing financial statements of group companies.
• Preparing for financial closings and audits.
• Developing and reviewing annual budgets.
• Managing cash flows for group companies.
• Review and approve daily payment transactions.
• Perform additional tasks as assigned by the Finance Manager or Management.

Job requirements

• 4–6 years of relevant experience in finance or accounting roles.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders.
• Strong analytical and problem-solving skills, with attention to detail.
• Proficiency in financial reporting and budgeting.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• Organizational skills and the ability to manage multiple priorities.

About the Company

A leading manufacturer and distributor of mechanical components specializing in fasteners and precision parts, serving industries like electronics, automotive, and manufacturing across Southeast Asia. Leveraging global supply chains, the company is expanding its market presence through product innovation, strategic partnerships, and new distribution channels.

About the Role

Key Responsibilities:

• Drive HR strategies aligned with business growth.
• Manage talent acquisition, onboarding, learning programs, and C&B policies.
• Ensure compliance with HR processes and regulatory standards.
• Foster a positive workplace culture and strengthen employer branding.
• Oversee employee relations, grievances, and exit processes.
• Support Environmental, Health, and Safety programs.
• Act as a liaison between management, employees, and the regional group.

Intended Outcomes:

• Streamline HR processes and 100% compliance.
• Effective talent management and retention strategies.
• Enhance workforce efficiency and employee engagement.
• Strengthen employer brand and organizational culture.

Your Experience:

• Degree in Business or Diploma in HRM.
• 5+ years of relevant HR experience and administration
• Proficient in MS Office with strong organizational and negotiation skills.

About the company
A regional role with our client who is a renowned insurance company.

About the job
You will be responsible for the Asia Pacific region, overseeing governance, risk and compliance across the region, ensuring adherence to regulatory requirements and managing relationships with regulators. This includes monitoring legislative changes, maintaining control frameworks, managing incident escalations, and providing advisory on compliance matters. The role also involves ensuring data protection, developing training programs, supporting policy creation, and acting as a liaison with external auditors and regulators. Additionally, the manager will lead team development, and stay updated on regulatory changes to uphold high compliance standards.

Skills and experience required
At least 12 years of experience in risk/compliance in the insurance sector, with at least 5 years in a leadership role. You should possess strong leadership, communication, and interpersonal skills, with proven experience in managing teams and complex projects.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Software Test Manager – 2 Years Contract - Singapore

We are seeking an experienced and dynamic Test Manager to lead and drive the quality assurance processes for innovative projects. In this role, you will define and implement robust testing strategies to ensure that the applications meet the highest standards of quality and performance.

Key Responsibilities

• Test Strategy & Planning:
  Develop and implement comprehensive test strategies for new and existing applications.
  Design test approaches, plans, cases, and scripts based on requirements and specifications.
• Execution & Oversight:
  Oversee manual and automated testing processes to ensure thorough coverage of application functionalities.
  Collaborate with business teams to coordinate and execute user acceptance testing (UAT).
• Defect Management:
  Work closely with development teams and business analysts to troubleshoot and resolve defects in a timely manner.
  Monitor testing progress, providing regular updates to stakeholders on test results, defects, risks, and issues.
• Continuous Improvement:
  Research and implement new tools and techniques to enhance testing methodologies.
  Ensure compliance with industry best practices for quality assurance and testing.
• Leadership & Collaboration:
  Lead and mentor the testing team, fostering a collaborative and high-performance environment.
  Facilitate effective communication between the testing team and other departments to promote a quality-first mindset.

An Ideal Candidate:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• At least 4 years of experience in software testing, including 2 years in a managerial or leadership role.
• Strong understanding of software development life cycle (SDLC) and testing methodologies.
• Hands-on experience with test management tools (e.g., JIRA, TestRail) and automation tools (e.g., Tosca, Selenium).
• Proven ability to lead and mentor teams while fostering collaboration and innovation.

This is a 2 years contract to start, renewable and convertible to permanent.

EA License Number: 16S8131

Recruiter License Number: R22105628

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Job Summary

The regional marketing manager is responsible for the development of strategic marketing plans for the assigned business units in CASAJ region. This role will also be responsible for implementing global marketing campaigns within the CASAJ region. The role requires strong collaboration between internal stakeholders as well as key opinion leaders to develop and execute product launches. This individual will have responsibility for managing all aspects of marketing including new product launches, advertising, promotions, sales meetings, trade shows, clinical events and educational symposia. He/She must demonstrate excellent communication skills, both written and verbal, along with the ability to interact effectively with cross-functional teams.

Responsibilities

• Work closely with commercial team on pricing strategy & implementation
• Conduct regular review on competitive landscape and price sensitivity of our customers
• Lead customer facing activities such as promotional events, medical education sessions etc.
• Provide technical support to field sales team through training sessions and webinars
• Coordinate participation in conferences, tradeshows and other industry events
• Assist with establishing partnerships with KOLs, academic institutions, patient advocacy groups, etc.
• Develop content for publications, presentations and other collaterals
• Support the creation of marketing materials, websites, social media, print ads, emails, direct mail pieces, brochures, posters, flyers, banners, signs, displays, digital media, packaging, and other items related to marketing
• Ensure compliance with local regulations

Qualifications

• Bachelor’s degree or equivalent in Life Sciences, Business Administration, Marketing, or related field preferred
• At least 5 years of relevant experience required
• Experience working in medical device industry preferred
• Proven track record of successful project management
• Excellent interpersonal, organizational, presentation, and problem solving skills
• Ability to travel up to 75% of time
• Strong analytical and critical thinking skills
• Ability to communicate complex concepts to others who may not fully understand them
• Strong attention to detail and accuracy

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

SGP The Strategy