Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays

.Competes engineering projects by organizing and controlling project elements.

.To meet customer shipment schedule-monitor the production status,have day-to -day production output and work-in -progress reports.

.Work closely with Procurement Team to follow-up material availability so as plan production date ,schdule and keep updating status weekly with deatail reports.

.determines project responsibilities by identifying project phasezs and elements,specifications ,and plan ,scheduling changes,and recommending actions.

.Controls project costs by approving expenditures and administering contracor contracts.

.Ability to handle multiple projects and provide weekly updaye status of each project .Attend regular meeting with customers and writing minutes of meeting .

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

WHAT YOU’LL BE DOING:

• This role includes responsibilities of managing 3 team members and overseeing operations, subsidiaries, assigned POA over specific matters and/or other appointments such as Data Protection Officer

• Maintain an oversight of all the alerts from FINTECH, MASNET, Group Cyber SOC for AIASG and provide support to incident response personnel to ensure all deliverables are met within SLAs.

• Maintain an oversight of related security posture and baseline and ensure related vulnerabilities are remediated timely as per established standard to minimize risk exposures.

• Drive local security projects and group security project facilitation.

• Develop and maintain local incident response playbooks and other detection/response related standard operating procedures to ensure compliant to the MAS regulations.

• Act for the incident response action approval chain and support any incident response obligation for third parties.

• Respond to computer security incidents according to established response processes, leverages subject matter expertise where established processes do not exist.

• Acts as a subject matter expert regarding CSIRT incident response processes from local perspective.

• Provides guidance to other stakeholders during the incident response process and follow & track all the remediation actions till incident closure.

• Chair local IMT (Incident Management Team) calls and keep senior management and stakeholder updates on the progress of cyber incident management.

• Identify and manage potential and actual operational issues within the incident detection/response domain and take corrective action whenever required

• Work as a liaison between the SOC Team, other departments, and upper management for AIASG and potentially local regulators

• Manage relationships with our customers’ and third parties’ tech incident teams and frequently interact with client management for any security incident related queries.

• Work closely with the Group SOC team to manage ongoing service delivery and onboarding of local process within the SOC alignment and compliant to the local regulations.

• Level and type of budgetary or financial control of the position, responsible for budget of Information Security and Governance unit.

• Other quantitative / qualitative measures, e.g. time, quality, feedback, etc., that are tied to the objective of the area of responsibilities.

• Downward trend in cyber security incidents and less DP incidents.

• Uplift Cyber Security process, controls and maturity level for Cyber Security Incident.

• Support for the Cyber Security score in the annual MAS CRAFT report.

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Bachelor’s degree of computer science, computer engineering or other relevant degrees

• Minimum 8 years of IT experience with at least 4 years’ of experience in cyber security incident handling in a regulated environment (e.g. FSI, government etc.)

• Strong knowledge of cybersecurity incident management covering identification, containment, response, recovery and reporting

• Sound knowledge of Cloud, Cyber Monitoring, Threat Hunting, and Cyber Threat Intelligence

• Natural ability to take the lead and drive the investigation of complex security issues, with strong analytical and problem-solving skills

• Self-driven professional interested in the world of cyber security

• Standby for the serious security incident during weekend or off-working hours if necessary

• Hands-on experience for the cyber security incident scenario preparation and tabletop exercise

• Technical understanding of enterprise network, various components and designs and strong understanding of Operating Systems, Applications, Databases in both on-prem and Cloud environment, how they are exploited and how to defend

• Good knowledge of conducting RCA for the incident

• Information Systems Security professional certifications, such as CISSP, CISA, CISM, CSSP or Cloud related.

• A team-player taking ownership and helping colleagues.

• Excellent Analytical, Coordination and Interpersonal Skills.

• Good communication skills and the communication network of the incumbent is expected to be internally within Technology Department (30%) and Enterprise Risk Management, Compliance, Internal Audit (15%), Business Departments (10%), Senior Management and Sub-Committees (10%),Group Technology and Group Information Security (20%) and external with Vendors and Service Providers (15%).

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The Marketing Reporting Analyst analyzes and implements the annual rate increase and rate initiatives for UPS Domestic and Global services. He/She participates in market and competitive research for rate initiative strategies. He/She supports the supervisor to manage rate increase projects and determines financial impact of rate initiatives and other revenue enhancement projects.

Job Responsibilities

• Evaluates marketplace trends to look for opportunities to increase profits.
• Analyzes competitor rate strategies and compares competitor rates to ensure UPS is well positioned in the market.
• Creates effective dashboard/reports for performance analysis and deep dives to get insights.
• Coordinates with district teams on helping to streamline the existing reporting process.
• Evaluates results of the implemented rate changes to determine the effectiveness of the initiative.
• Prepares tool for sales to negotiate rates with customers.
• Loads rates into internal systems.
• Audits rates and zone charts to ensure accuracy.
• Prepares internal and external communication materials to announce rate changes.
• Assist with any ad-hoc projects and task.

Job Requirements

• Possess a Bachelor’s degree in marketing, economics and finance or any relevant field of discipline.
• Minimum 1 year of relevant experience performing in a similar capacity in marketing, pricing, market analytics or revenue management.
• Excellent command of English communication skills (both oral and written) with the ability to converse effectively and able to work well with people of all levels.
• Display exceptional analytical skills with high sensitivity to figures with problem-solving abilities.
• Energetic self-starter with excellent learning agility, willingness to take on challenges and with the ability to manage multiple competing priorities within tight deadlines.
• Ability to work independently with excellent interpersonal skill which includes conducting presentation to the top management.
• Meticulous team player and possess a positive attitude towards a fast-paced environment.
• Strong business acumen, attention to details and excellent planning, organizing, coordinating and follow up skills.
• Demonstrated skills in Microsoft Office Suite (MS Excel, MS PowerPoint). Knowledge in Power Query, Power Pivot, Power BI and Power Automate will be a plus.
• Candidates without experience but can demonstrate right skill sets and aptitude may be considered.
• This is a 6 months' contractual role. Candidates need to possess the right to work in Singapore.