• Responsible for one sub-segment or a complete product portfolio of the business and manage, for the Group, the full marketing strategy for its portfolio (Vision & Roadmap, SPRINT, Launch, support to MARCOM; Portfolio Management incl. EOL, TCO).
• Responsible to drive the business in order to build revenues and profitability today and in the next 1 to 3 years for its assigned sub-segment / product portfolio, with limited support of the Business Segment Manager.
• Market Analysis & Customer Intimacy :                                                                                    Understand trends, identify partnership opportunities, be close to the market, synthetize customer insights, analyze how to create differentiation, value pricing, …)
• Create a clear vision & 1-3-year roadmap :                                                                                      Define company vision and 1-3 year growth/profitability objectives, make & defend business plan
• Product Roadmap Execution & Delivery :                                                                                          Define new product candidates & prepare SPRINT, define & prioritize segment product cost reduction plans and performance upgrades. In cooperation with R&D, prioritize R&D resources according to highest possible ROI / business strategy. Communicate the roadmap and plans to the wider organization, …
• Product Launch & Downstream Product Management :                                                            Define & contribute to development of communication programs, marketing campaigns, tools, and training programs aimed to drive profitable growth and visibility for internal, external stakeholders, support Product Launch, product administration, …
• Business Support :                                                                                                                          For important projects, support commercial team during pre-sales phase and/or coordinate internal resources to deliver required support to close the project.

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION?

Overseeing all purchasing and stock management

Join Our Team as a Sales Manager - Bakery!

We are seeking a dynamic and results-driven Sales Manager to lead and grow our Bakery division. If you are passionate about sales, customer engagement, and have a deep understanding of the bakery industry, we would love to hear from you!

Key Responsibilities:

Sales Management

• Set and propose annual sales targets for approval, ensuring these targets are met.
• Plan and execute all Bakery-related marketing activities.
• Develop and review annual sales plans, activities, and campaigns, adjusting as needed to meet targets.
• Prepare monthly sales forecasts and budgets.
• Monitor market trends, sales volume, and revenue to identify opportunities and gaps.
• Adapt strategies and reallocate resources to improve overall sales team performance.
• Contribute to the development of sales, marketing, customer retention, pricing, and distribution strategies.
• Analyze market trends, competition, and customer feedback, providing actionable reports to senior management.

Customer Engagement

• Build and maintain strong relationships with customers, responding to their needs with tailored sales strategies.
• Identify customer opportunities, adapting tactics to maintain existing accounts and attract new ones.
• Negotiate effectively with key accounts, ensuring satisfaction and maximizing sales potential.
• Actively seek new sales opportunities, expanding our customer base and market reach.

Sales Team Leadership

• Review and implement customer service guidelines for the sales team.
• Supervise, coach, and develop the sales team on technical aspects of bakery products, marketing campaigns, and sales strategies.

Collaboration with Production Team

• Work closely with the production team to develop new product offerings based on market needs.
• Coordinate with production to address and resolve customer feedback related to product quality.

Other Duties

• Undertake any additional tasks assigned by the Deputy General Manager, Bakery.

Ideal Candidate:

Education:

• A good tertiary education, with a preference for a degree in Hospitality, Business, or Marketing.

Experience:

• Minimum of 7 years of sales experience in the Bakery or Hospitality industry.
• At least 3 years of experience in supervising and managing a sales team.

Skills:

• Excellent Communication & Negotiation Skills: Ability to build rapport and maintain strong relationships at all levels of staff and with customers.
• Customer-Centric Mindset: Strong experience in account management, with a focus on meeting customer needs and expectations.
• Sales Tactics Development: A demonstrated ability to be resourceful and creative in formulating and executing effective sales strategies.
• Supervisory Skills: Proven ability to lead, coach, and develop a sales team while working independently.
• Digital Savvy: A keen understanding of digital marketing trends and the ability to leverage social media and other digital avenues to enhance sales and brand presence.

Team Summary

The Solutions team in Visa Direct is responsible for Discovery & Implementation of New customers whilst helping existing clients on upsell/upgrade projects. This means working closely with Business teams to fully understand client requirements, then craft and validate the proposed solutions prior to signing. Once approved, delivering on the agreed solution and managing changes that may occur.

What a Solutions Consultant does at Visa:

• Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed,
• Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according to the client’s strategic and go-to market plans,
• Troubleshoot issues by developing a deep understanding of how our product works,
• Guiding clients to implement Visa offerings into their system and ensuring changes in workflow are understood internally and externally,
• Test environment configuration, setup and liaise with internal/external stakeholders to facilitate implementation processes.
• Advocating for client’s views internally and driving continuous product improvements based on client feedback.
• Enabling Sales Consultants and peers with product / technical knowledge, providing coaching for junior members of the team on product capabilities and customer onboarding requirements
• Contributing and managing support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps,
• Keeping abreast of our competition, product development, and changes to the ecosystem.

This role is based out of Singapore Hub and supports Asia Pacific markets. The role will report to Director, Commercialisation and Solutioning APAC for Visa Direct Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Manage and support the Passenger Relations and Porter teams, ensuring smooth daily department operations.
• Champion and promote the Heartist Culture within the PRO and Porter departments.
• Monitor the appearance, standards, and performance of team members, with a focus on grooming, training, and fostering teamwork.
• Ensure team members are well-versed in lounge services and the airport layout.
• Develop and implement Business Continuity Plans (BCPs) to ensure uninterrupted lounge operations during crises.
• Contribute to projects focused on enhancing service delivery, IT systems, and lounge infrastructure.
• Collaborate with Talent & Culture on recruitment, selection, and performance management processes.
• Maintain strong communication and collaborative relationships with all operating departments.

What a Data Science Manager does at Visa:

The Data Science Manager will be the strategic orchestrator of our data and analytics ecosystem, translating complex business challenges into impactful data solutions for our clients. This role requires a visionary who can integrate business strategy with technical execution, managing entire lifecycle of data products. You will identify, prioritize, and drive data initiatives to uncover strategic insights, collaborating closely with cross-functional teams to convert raw data into actionable business value. 

Why this is important to Visa

This role will support our client’s business by driving sales growth, optimizing marketing efforts, and improving customer engagement. It offers opportunities for professional growth in data analytics, enhancing your skills with cutting-edge tools. You will collaborate with diverse teams and explore innovative solutions to make data-driven decisions.
 

Salary range: starting from 156,000-216,000 SGD per annum + RSUs

We’re looking for a Product Manager to lead our efforts in integrating and optimising national payment scheme integrations across the APAC region. This role will focus on expanding Wise’s reach through new payment scheme integrations while continuously improving the performance of existing scheme integrations.

What You’ll Do

• Understand customer needs: Build an understanding of how payment schemes impact our customers, and use this understanding to drive product decisions. 

• Determine which payment schemes in APAC Wise should integrate with: Work with internal teams, regulators, and payment scheme operators in order to build a multi-year roadmap of which payment schemes Wise should be connected to.

• Integrate with payment schemes: Alongside engineering leads, you’ll be leading technical integrations with payment schemes. 

• Monitor and optimise: Use data to track the performance of integrations and drive continuous improvement.

• Drive operational excellence: Identify and implement improvements to enhance the performance, reliability, and cost-efficiency of the scheme integration.

Team Summary

The Risk & Data Solutions team is responsible for leading the strategy, prioritisation, development and delivery of Visa’s product roadmap for all risk and data solutions in the Asia Pacific markets in our Value Added Services (VAS) organisation. The team collaborates with local and global stakeholders to develop and scale Visa’s risk and data solutions for our respective markets.

What a Manager: Acquiring Risk Solutions does at Visa:

As the Manager: Acquiring Risk Solutions at Visa, this role will have responsibility for the management of risk solutions for acquirers and merchants in Asia Pacific. You will contribute to the strategy, prioritization and deployment of the solution portfolio in the Asia Pacific region.  You will collaborate with key stakeholders, including partners and clients in the development of solutions, contributing to solution design, deployment and performance of the service.

Important to the role is a client-oriented mindset when developing solutions while having a strong commercial understanding of a network business and application of leading payment technologies. Your passion for growing new business, exceptional stakeholder skills and a market-focused approach will enable you to succeed in this role.  This individual must be able to independently manage working-level relationships whilst being comfortable to present to executives, both for internal stakeholders and external clients.

This role is based in the Asia Pacific regional hub in Singapore and will work closely with priority markets on solutions development and development.

Specific areas of accountability will include:

• Spearheading sales and client engagement for the AP region, being the prime advocate driving adoption of the platform
• Proactive management of the sales pipeline including forecasting, client contracting, implementation prioritization and billing
• Being an SME and advocate for Visa’s acquiring risk solutions, conducting workshops and training on with multiple players in the ecosystem including clients, merchants, regulators, and Visa’s various functional units across AP
• Being the internal advocate for the implementation of Asia Pacific requirements with regional and global teams.
• Providing guidance and expertise to product and client facing teams and support discussions with prospective clients with specific focus on Visa’s solutions.
• Providing input and leadership on regulatory and industry developments
• Close monitoring of market trends, emerging technologies and prospective partners in the general fraud space

The Manager: Acquiring Risk Solutions will report to the Director of AP Authentication Solutions.

The Role

• You will play a key role throughout the product development lifecycle, from customer/market research in the discovery phase to determine positioning through to defining/executing go-to-market plans, and driving post-launch engagement with customers for feedback. 

• You will work closely with product management, design, engineering, analytics, operations, marketing, and public relations teams to ensure the successful launch, promotion, and adoption of our products. 

• This role requires a combination of strategic thinking, strong communication skills, and a deep understanding of customer needs.

What You’ll Do

• Market Research & Analysis: Conduct market research, competitive analysis, and customer interviews to understand market trends, customer pain points, and competitive positioning.

• Product Positioning & Messaging: Craft compelling product messaging and positioning that resonates with target audiences and differentiates our products in the marketplace.

• Go-to-Market Strategy: Develop and implement go-to-market plans for new product launches, feature releases, and product updates.

• Cross-functional Collaboration: Work closely with product management, design, and marketing teams to ensure alignment on product vision, target markets, and messaging.

• Metrics & Reporting: Measure the effectiveness of product marketing initiatives using key performance indicators and adjust strategies based on data-driven insights

The objective for ELPRO PTE. LTD. (Singapore) is to further develop the Asian Market. In order to achieve this goal, a strong sales power is required.

The Business Development Manager APAC reports to the Sales Director ("SD") in Singapore and works directly with allocated customers and distribution partners in Asia.

In this duty, the Business Development Manager APAC is responsible to play ELPRO's full portfolio of solutions. Revenues and profit margins of existing customers should be retained and increased. New customers to be gained and further developed. Further, the Business Development Manager provides important input on future sales activities and action plans to grow business in Asia and plays a key role to achieve the goals set in co-operation with the Managing Director. The collaboration between local sales teams and global key accounts is fundamental for ELPRO's success and has to be strongly emphasized by the Sales Director Asia. Due to the complexity of customer projects and processes, it is essential to properly document the complete sales and project processes in ELPRO's ERP system.

Sales:

• In co-operation with the Sales Director develop the business in Asia.
• Grasp the market potential for all ELPRO solutions in the defined market.
• Own customer responsibility.
• Serve as an expert on customer needs and organizations, contract negotiations and customer retention.
• Provide input to specific objectives of the budget / sales plan with functional department.
• Develop partnerships to increase growth with selling partnerships, provide input to contract renewal and overall development of the partners.
• Promote and develop a strong sales culture within the organization.
• Lead sales projects in order to win the business and to ensure a smooth implementation of such.
• Work close together with customer service, project management and technical team to bring projects to success.
• Frequent information exchange with other local sales organizations and Global Key Account Management.

Planning:

• Plan in co-operation with the Sales Director the sales activities in the defined market.
• Plan and properly documents sales opportunities, activities, visits, customer feedbacks etc. in ELPRO's ERP system or other defined tools.

The Company

APAC Recruitment is working exclusively with Congo Brands in its search for a commercially focused Finance Business partner, to lead the APAC region’s commercial & supply chain finance agenda, working closely with the Business Unit Finance Director as well as APAC Directors of Sales and Supply Chain.

Congo Brands is a US-based, high-growth company that manages a number of rapidly-growing brands within the beverage sector, initiated and led by high-profile individuals in social media.

The company is now establishing an APAC Regional HQ in Singapore as it expands into Asia Pacific, beginning with the PRIME Hydration, PRIME Energy and Alani Nu ranges.

The Role

As a Project Manager at Congo Brands, you will ensure deliverables are met in a timely manner and gain a good level of understanding of the development to be able to communicate the projects status to senior management, whilst being comfortable in challenging the paradigm when required.

You will join a recently formed regional office in Singapore, and the role will initially require a hands-on and can-do approach. But, even when systems and procedures are in place, the rapid expansion will ensure an exciting and fast-paced journey.

Key responsibilities

• Overall Project Leadership: Lead planning, execution, and monitoring of key regional projects from ideation to execution and successful launch, ensuring alignment with organizational goals and timelines.
• Cross-Functional Coordination: Act as a central point of contact across multi-functional teams, drive effective communication, collecting functional requirements, and developing collaboration frameworks to enhance organizational efficiency.
• Financial Healthiness: Analyzes the project’s cost structure and any significant deviations from the approved cost structure.
• Process Optimization: Design, implement, and refine key processes, ensuring they are well-documented and guided for continuous operational improvement to deliver goals for the organization
• Meeting and Reporting Excellence: Organize and oversee functional team meetings and reports, ensuring that key decisions, updates, and information are timely documented and disseminated across stakeholders.
• Risk and Change Management: Identify project risks and issues proactively, establish mitigation strategies, and ensure robust solutions are implemented to maintain project momentum.
• Data-Driven Insights: Leverage data to support decision-making, monitor project performance, and provide actionable recommendations for leadership.

This position requires high calibre candidates with the following skillset

·       Education Qualifications: Degree; PMP qualifications will be a plus

·       Experience: 2-3 years of experience in project management, market research, or business analysis, preferably within FMCG or F&B industry

·       Critical Thinking: Strong analytical and logical thinking skills, with a proven ability to manage diverse projects through comprehensive planning, risk assessment, and SOP development.

·       Communication Skills: Confident and savvy communication skills, capable of delivering clear, concise messages and building productive relationships with colleagues and stakeholders across all levels.

·       Adaptability: Demonstrated ability to thrive in fast-paced environments, quickly learn new tools and processes, and effectively handle changing priorities.

·       Motivation and Initiative: Self-driven and proactive, with a strong track record in operations and management.

·       Technical Skills: High degree of proficiency Excel, Powerpoint; knowledge in PowerBI and Monday.com will be a plus

·       Travel: Occasional travel either locally, nationally, and/or internationally may be required.

Equal Opportunity Employer

APAC Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience.

We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion/beliefs, or sexual orientation.

Position: Restaurant Manager/Cashier

Salary: $2500-$2800

Job description:

1. Ordering stocks

2. Goods receiving

3. Clearing tables

4. Cashiering

5. Serving customers

Working hours: 2pm to 10pm

Working days: 5-day week / 6-day week. Preferably Weekends.

Salary: $15/hr

Job Type: Full-time

Work Location: Changi Beach Club

Contact Yi Ren at : +65 8112 1087 WhatsApp

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Assistant Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Call Centre Manager to manage, train and make improvements to the overall guest experience.
• Be pro-active in day to day operations for Rooms Reservations and Call Centre
• Ensuring emails are responded in a timely manner
• Ensure accuracy in guests Rooms Reservations.
• Agree on and implement actions to make improvements to both internal and external customer service.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Call Centre Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self-up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What we need from you

• A minimum qualification of O levels of equivalent
• At least 3 years of experience in the a supervisory level, including management experience
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Objective/s

• Develop and maintain potential supplier relationships with strong focus on a proactive approach to procurement by evaluating and negotiating quotes, proposals, vendor pre-qualifications and contracts.
• Technical interface between suppliers and cross functional stakeholders (Engineering, Operations, Subcon, Marketing and Sales, Quality, etc.) to drive improvements in quality, delivery, and cost to meet business targets and initiatives prepare procurement data for management review.
• You will need to show good knowledge of procurement principles, strong negotiating skills and an eye for detail. You will be supporting multiple internal stakeholders, from a wide spectrum of departments with many and varied needs, in a fast paced demanding environment

Duties and Responsibilities

• Manage procurement staffs and activities.
• Determine specifications and requirements for products and services through communication with internal stakeholders and the department's strategic plan
• Lead regional sourcing opportunities, direct negotiations, analytics, and use market research from internal and external sources to drive sourcing decisions
• Ensure adherence to the policies and thresholds set by the Operations Business Management (OBM)
• Negotiate and implement Contractual agreements in partnership with the internal customer
• Maintain the contract database to ensure compliance and accessibility to review by the internal customer or auditor
• Manage the vendor base to ensure that contractual compliance and financial efficiency
• Continuously review with the Sourcing Team Strategic Plans to better serve the company as a whole
• Build strong and lasting relationships with internal customers and the associated vendor base
• Provide support to the rest of the team to make sure we deliver first class customer service
• Coordinate production material requirements with Merchandising / Operations teams to assure
• Keeps information accessible by sorting and filing documents. Produce and maintain all reports.
• Using the purchaser system collate purchase orders and purchase requisitions in order-to-order materials, goods and supplies and send them to the suppliers.
• Maintain approved Suppliers/Vendors List
• Interact with the suppliers and finance department for orders, delivery, and payment.
• Initiate and drive cost, lead-time and inventory reduction in the commodities assigned.
• Participate in supplier performance review, selection, and qualification to ensure that suppliers are conforming to organizational expectations and requirements.
• Support procurement projects in enhancing process and system.
• Ownership of supply base AVL (Approved Vendors List) and review frequently, especially before adding new suppliers.
• Work with matrix organization esp. Finance and Planning for best cost savings with ladder pricing proposal for management considerations.

Requirements

Minimum Education

• Bachelor in engineering or sub-field of engineering

Minimum Experience

• At least 6 years’ experience in procurement in a manufacturing industry with preference for semiconductor background.

Specific Knowledge / Skills

• Team player
• Experienced administrator in a team-oriented matrix organization.
• Must have proven customer service abilities and resourcefulness in solving problems.

Summary:

Thales is one of the world leaders in the development, production and services of In-Flight Entertainment and Connectivity (IFEC) systems within the aviation industry.

This role is based in our Singapore office, where you will join the APAC Customer Success Team. This is an exciting opportunity to join an energetic team passionate about the aviation industry and dedicated to delivering the maximum satisfaction to its customers be it from a commercial, technical, passenger experience or long-term relationship standpoints.

Responsibilities:

• Gathers market intelligence for current pursuits, develops the forecast and assesses Thales' positioning versus the competition from a commercial, legal, support services and technical standpoints;
• Shares the information collected within the APAC team to collectively define the right strategy to win in the region, in regards of airlines' expectations and the competition's positioning.
• Feedback to the IFE Business Line about information collected from the market ('boots on the ground') and proposes product evolutions in view of meeting current and future needs of the airlines to take a competitive edge.
• Responsible for key accounts, satisfaction and intimacy with Thales: identifies the stakeholders, face-offs, continuously engages with the airline aiming at developing a strong intimacy with its key stakeholders.;
• Identify airlines' pain points, vision, relationships with competition and defines accordingly its strategy to win on each account and campaign/pursuit: face-offs, price to win, target price, required solution, required development, campaign details (T0, A/C deliveries, etc...), timing;
• Builder of the winning offer: leads the capture: drums the beat of the proposal preparation: liaise with the bid team, engineering, legal, finance, support, etc…
• Entertains the gate process in coordination with the VP Customer Success and makes sure to deliver our proposals on time, with the right technical solution and at the winning price;
• Promotes Thales IFEC solutions during trade shows and organize Sr Management Meetings with the BL's Leadership whenever required;
• Accountable for market updates and financial reporting toward the BL;
• Coordinates closely with the AGS APAC Team (support & repairs) to ensure the maximum satisfaction of our customer and building winning new systems + support offers;
• Visit customers on a regular basis and organize demos when relevant;

Requirements:

• Min. Degree in Business or Engineering
• Out-of-the-box thinker
• Entrepreneur mindset
• Able to put customers at the center of her/his decisions
• Able to go the extra mile
• Team-player
• Experienced in aviation industries, airlines background is a plus.

Other information:

• Working Location: Changi
• Working Hours: Monday - Friday, 9am - 6pm

Sales and Marketing Assistant Responsibilities: in an air conditioning company, typically involves supporting the sales and marketing team in promoting the company's products and services, as well as assisting in customer acquisition and retention.

Customer Engagement: Responding to customer inquiries via phone, email, or in person.
Assisting customers in selecting suitable air conditioning systems based on their needs and budgets.
Providing product details, pricing, and installation options.

Quotations and Proposals: Preparing and issuing quotations, proposals, and sales contracts.
Following up with potential and existing clients to close sales.

Order Processing: Coordinating order processing, including confirming orders and scheduling deliveries or installations.
Ensuring proper documentation for each transaction.

Sales Reporting: Recording daily sales activities and preparing sales performance reports for management.
Maintaining a database of leads, prospects, and customers.
Marketing Responsibilities:

Marketing Campaigns: Assisting in the development and execution of marketing campaigns to promote air conditioning services and products.
Coordinating with the team to create marketing materials (flyers, brochures, digital content).

Social Media and Digital Marketing: Managing the company’s social media accounts by posting updates, promotions, and engaging content.
Assisting in running paid advertisements (e.g., Google Ads, Facebook Ads).

Event Coordination: Organizing or assisting in trade shows, promotional events, or customer engagement activities.
Setting up booths and preparing materials for exhibitions or fairs.

Market Research: Conduct research to identify new markets, customer preferences, and industry trends.
Analyzing competitors’ products, pricing, and marketing strategies.

Content Creation: Writing and editing blog posts, email campaigns, or newsletters.
Collaborating with designers or agencies to produce creative visuals.
Customer Relationship Management:

Customer Feedback: Gathering and analyzing customer feedback to improve products and services.
Ensuring customer satisfaction through consistent follow-ups and addressing complaints.

CRM System Management: Updating customer details and interactions in the company’s CRM system.
Coordination with Other Teams:

Liaising with Technicians: Coordinating with the technical team to schedule installations or service calls.
Ensuring customers are informed of timelines and processes.

Inventory Support: Assisting in tracking available stock and ensuring products are ready for sale or delivery.
Other General Duties:

Administrative Support: Assisting the sales and marketing team with clerical tasks, such as data entry and filing.

Performance Tracking: Helping monitor the effectiveness of sales and marketing strategies and provide suggestions for improvement.

Summary

As the heartbeat of any airport, the terminal serves as the primary point of interaction for travellers and a central hub for various airport activities. The role of a Terminal Manager is pivotal in maintaining the integrity and functionality of the terminal, directly impacting the overall passenger experience and the airport's reputation. The Terminal Manager orchestrates the numerous facets of terminal operations, all of which contribute to a safe, secure, and enjoyable experience for passengers. It requires a combination of leadership, operational acumen, and a commitment to safety and customer satisfaction.

Duties and Responsibilities

• Responsible for the day-to-day operations of the assigned terminal(s)
• Manage the full spectrum of Ramp & Baggage Services operations in your assigned terminal(s), including but not limited to check-in, departure and arrival handling, arrival services (lost & found), excess baggage & ticketing, and lounge(s)
• Manage a team of Duty Terminal Managers on shift duties, as well as the larger team of RBS staff in the assigned terminal(s)
• Serve as the point of escalation for the Duty Terminal Managers and other teams your assigned terminal(s) (must be contactable via the company-issued mobile phone 24x7)
• Manage airline accounts in the assigned terminal(s) — engage airline Station Managers and their representatives regularly and ensure that issues raised are addressed promptly
• Serve as the point of contact for airlines in the assigned terminal(s)
• Co-ordinate and attend regular/ad-hoc meetings of airlines in the assigned terminal(s), take meeting minutes and ensure prompt follow-up of all action items
• Work with CAAS and CAG where necessary pertaining to issues involving the airlines in your assigned terminal(s)
• Serve as the point of contact for Ramp & Baggage Services for all airline audits of assigned airlines, and be responsible for audit preparation and readiness
• Be responsible for the coordination and facilitation of airline system trials, terminal moves, system cutovers for airlines in your assigned terminal(s)
• Monitor the daily shift reports(including on weekends)sent by the Duty Terminal Managers under your charge and take ownership to resolve follow-up items
• Ensure that Duty Terminal Managers report all relevant incidents in dHub where necessary and keep Head of Ramp & Baggage Services informed
• Work with Resource Planning and Human Resources to ensure sufficient staffing levels at your assigned terminal(s) to deliver on Service Level Agreements (SLAs)
• Be responsible for planning and ensuring that all staff in your designated terminal(s) are current in all mandatory certifications required to perform their jobs.
• Be responsible for the development, appraisal and discipline of the teams within your designated terminal(s)
• Provide absence coverage for other Terminal Managers
• Any other dutiesassigned by the Head of Ramp & Baggage Services

Requirements

• Possess a degree or higher from a recognised institution, or demonstrable experience in lieu of a degree
• At least 5 years of experience managing operations at an airline or ground handling company
• While this role has regular hours, candidates must be able to perform shift duties where required to supervise operations in the assigned terminal(s)
• Willing to hold the company-issued mobile phone and respond to escalations on a 24x7 basis
• Willing to monitor the shift reports from Duty Terminal Managers 7 days a week
• Well-versed in the full spectrum of customer service operations (i.e. check-in, departure and arrival handling, excess baggage & ticketing, arrival services (lost & found), and lounges)
• Able to lead and motivate large teams to deliver operational excellence
• Must be comfortable working in a high-stress operational environment and be able to make sound decisions in crises
• Candidates with a proven track record in a similar role may be considered for the Senior Terminal Manager role

Join us as a Manager, Vendor Experience (Performance & Service) and play a pivotal role in shaping the Marketplace Experience for Singapore.

Program Management

• Be the country point-of-contact for all service and content related matters relating to vendor service transformation
• Assist in planning, executing, and monitoring high-impact programs to drive service transformation and operational improvements
• Develop and suggest solutions that reduce marketplace friction, improve policies, and drive long-term value and vendor satisfaction
• Use project management tools to track progress, escalate issues, and report on key performance indicators (KPIs) to country leadership

Service Transformation

• Support the implementation of service transformation strategies, ensuring a seamless, friction-less support experience for the vendors
• Identify areas for operational improvement and apply best practices to enhance vendor experiences and streamline processes
• Assist in rolling out digital tools and technologies to improve service delivery, aligning solutions with local market needs and global objectives
• Collaborate on innovative approaches to drive efficiency, reduce costs, and enhance service quality for the local market

Change Management

• Assist in implementing change management processes, ensuring smooth transitions when introducing new tools, methods, and service models
• Engage local stakeholders and teams in change initiatives, driving buy-in and fostering trust at all levels
• Monitor feedback from stakeholders and team members, adjusting plans to ensure continuous progress
• Champion the Voice of the Vendor to influence policies and drive enhancements that meet both local and regional needs

Performance Tracking and Reporting

• Track the success of service transformation initiatives using data-driven metrics and analytics
• Report on program performance, identify opportunities for improvement, and ensure alignment of outcomes with business objectives
• Contribute to post-implementation reviews and incorporate lessons learned into future programs

We are looking for a highly-driven and motivated Rider Marketing and Community Manager for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team

This role will be based in Singapore and will report to the Head of Logistics Singapore. The successful candidate will be responsible for managing engagement, communication and branding for rider business.

Responsibilities:

• Oversee, maintain and manage all rider-related communication channels (7 channels: website, mobile application, email, social media, SMS, Telegram, and focus group discussions)
• Oversee all 40+ rider partnerships, deals, and discounts
• Conceptualize and execute monthly rider events and campaigns (Both online and offline) together with our Rider Admin, this will most likely be a shared task
• Responsible for projects under rider insurance and rider government affairs
• Handle all marketing-related rider projects such as PR, social media, advertising, online and in-person activations, etc.
• Responsible for the design, launch, and distribution of quarterly rider equipment and accessories
• Spearhead ad-hoc projects that ensure the growth and retention of the 35k+ delivery fleet of foodpanda Singapore

Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore. 

Main responsibilities:

• Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
• Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
• Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process

KEY RESPONSIBILITIES

We are looking for an individual who is passionate in Ethics & Compliance (“E&C”) areas, a team player with drive and has strong commercial sense to join us in the E&C corporate function as we enhance our E&C programme.

• Support the Head, E&C in establishment and implementation of groupwide E&C programme and activities.
• Be involved in the establishment of SATS Group’s compliance framework (including Code of ethics & business conduct and anti-bribery & anti-corruption policy) and formulation and implementation of compliance strategy for SATS Group.
• Be involved in the planning and conduct of internal reviews and internal audits on SATS Group’s Anti-Bribery Management System. Work collaboratively with Business Units in preparation of external audits, including ISO 37001 Anti-Bribery Management System certification/ surveillance audits.
• Review ethics & compliance training materials and conduct training to stakeholders of various levels.
• Develop metrics for compliance dashboard to measure effectiveness of the various programs and support the Head, E&C in Board reporting.
• Be involved in facilitation and conduct of third party due diligence.
• Support the Head, E&C in development and implementation of new compliance initiatives, including formulation of new E&C policies and procedures and planning and running of activities.
• Manage projects that E&C is involved in and any other duties as assigned.

KEY REQUIREMENTS

Technical Skills Required

• A recognised degree in Accountancy, Law, Risk Management, Business Management, Finance, or equivalent.
• A minimum of 5 to 8+ years of relevant experience in Ethics, Compliance, Third Party Due Diligence, Fraud Risk Management/ Fraud Investigation, Internal Audits, External Audits and/or Risk Management. Candidates with strong background in Internal Audits or External Audits who are looking for a career shift to Ethics & Compliance are encouraged to apply.
• Having experience managing an Anti-Bribery Management System and possessing knowledge in the ISO 37001 certification process is an added advantage while not a must.

Non-Technical Skills/Soft Skills Required

• Willing to walk the ground and understand business concerns with regards to ethics & compliance.
• Able to work well independently and in team environment.
• Well organized, detail oriented, analytical, logical and yet with creative flair.
• Able to confidently and independently conduct E&C training and deliver presentations.
• With good verbal and written communication skills to deliver clear and concise guidance and instructions.
• Willing to extensively engage and collaborate with internal and external stakeholders when required
• Possess positive learning attitude and be willing to acquire new skills and knowledge, especially in areas of ethics & compliance.
• Having flexibility and ability to adjust to changing priorities in a fast-paced environment is essential.
• High resilience with strong determination to succeed and excel.

Primary Objective

1. Being a team player in the team, assist the team to ensure smooth running of:

• Credit Review Processes
• Asset Quality of CMP Loans Portfolio
• Credit risk issues including asset quality, risk & loss control for CMP Loans Portfolio
• Onboarding checks for New to Bank accounts (deposit accounts).
• Quality control for Credit Reviews and New Loans Application.

2. Co-manage in areas such as:

• Compliance for CMP
• Audit for CMP
• Operational Risks for CMP

3. Ensure completion of all mandatory training

4. Assist Unit Head in ad hoc task.

5. Preparing training materials for CMP RM/BH on Regulatory, Ops Risk and Credit Risk Matters

Key Responsibilities

CMP Portfolio (Credit Quality Checks and Onboarding Checks)

• Checks on Account Onboarding documents to prevent Compliance errors such as error in Name Screening and CDD Questionnaires.
• Handle any ad-hoc projects / meetings / discussions pertaining to credit risk and asset quality matters.
• Ensure Credit Reviews are completed as per SLA.
• Conduct quality control checks on credit application submission (reviews and NTB)

Audit Matters and Compliance Matters

• Ensure timely assessment and submission of Risk related reporting (KRI, KCT, LDC).
• Assist Unit Head to ensure the department complies with all the regulatory and internal guidelines.
• Assist in implementation and manage control / checking process to ensure department is compliance to existing policy, guideline and regulations
• Assist Unit Heads to prepare reviews for Dept FM
• Handle / Administer any ad-hoc projects / meetings / discussions of CMP

As the Store Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits. 

Key Responsibilities: 

• Offering customers a high level of service through styling advice, product knowledge and store experience  

• Analysing selling information and taking responsibility for the store sales performance   

• Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service  

• Leading recruitment and ensuring induction and training of new starters is carried out well 

• Identifying future talents and putting together development plans to support their progression  

• Overseeing store operations   

• Creating a great place to work  

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Retail Sales Development:

Build the sell-out objectives by brand and by category for the area and per door.

Identify and build the yearly sell-out strategy to gain in market share.

Propose and recommend proactively corrective sell-out actions to improve the business and seize potential opportunities.

Be on the floor to drive sales along with Retail Supervisor (in Singapore) and be pro-active in sharing feedback to RM/AM and action plan to boost sales

Build a close relationship with the Perfumes & Cosmetics airport/terminal/store retail management.

Provide monthly sell out reports & analyze POS Performance (Sell Out, market share, share of space, pricing…)

Conduct field analysis: gather and communicate information about our sell out as well as competition activities and make recommendation to the Team

• Management of Sales Force:

Manage >10 BC or advanced BC or specialist with individual and collective meeting, adapting expectation and being fair and motivating in the way they are managed

Recruit, follow, develop, and evaluate BC (& promoters), monitoring their motivation, skills, and performance (quantitative and qualitative)

Create a team spirit getting the right person at the right place at the right moment

Organize their planning and zoning in order to maximize the sell out and profitability

Communicate monthly sales target to BCs and follow-up on their achievement.

Work, implement and follow-up on an incentive plan aligned with the sell-out objectives.

• Brand Image, Marketing & Merchandising:

Visit the POS on a regular basis to monitor stock levels, merchandising displays, product mix and take corrective measures when necessary.

Implement the Merchandising and Marketing strategy: be fully responsible for Merchandising execution, implement the planograms per door according to the agreed assortments, ensure the marketing guidelines are applied.

Ensure all POSM, testers and GWP are ordered on time and in a controlled way with the support of Commercial Executive and Retail Supervisor

Liaise with the contractors on the promotion set up and order transparencies for the POS and promotion sites.

Install new counters ensuring qualitative execution and follow up.

• Animations Management:

Coordinate the animations implementation to achieve the objectives: prepare the brief based on competition activities and field experience, coordinate with the visual merchandising the set-up installation, set the sell-out target with the Senior Retail Manager/ Area Manager and build effective 360 activation plan to achieve the target in respect with the given budget, in charge of animations report.

Recommend extra opportunities to have extra space, visuals, promotion events etc.

• Training:

Collaborate with Regional Train to train BCs on new product, sales techniques, product knowledge, and coach them on performance skills.
Ensure grooming standards, sales techniques, product knowledge are well respected.

Conduct store visits to ensure training & coaching are optimal and identify future training needs.

Assess Beauty Consultants performance on a yearly basis.

JOB OBJECTIVE

The primary job objective is to hunt and drive sales opportunities in the assigned territory for Hitachi Solutions offerings in Microsoft Dynamics 365. Secondary objective is to manage assigned accounts for more up sell and cross sell opportunity and day to day account management.

JOB DESCRIPTION

• Identify and qualify opportunities to achieve sales booking targets.
• Manage sales through forecasting, qualification, account strategy, and planning.
• Leverage and involve multiple stakeholders in Hitachi Solutions and Microsoft to ensure high win rate
• Develop solution proposals encompassing all aspects of the deal
• Participate in the development, presentation, and articulation of a value proposition
• Negotiate pricing and contractual agreements to close the sale.
• Identify and develop strategic alignment with key influencers
• Track and update internal CRM system for Sales Pipeline, Contact and Accounts
• Work with key partners such as Microsoft, Hitachi Asia (HAS), and ISV partners to identify and qualify opportunities
• Join weekly sales meeting and provide timely reports
• Execute industry strategy and acquire new customers in the assigned industries
• Comply with the internal processes related to customer screening, deal evaluation, pricing approvals, and Phase Gate
• Ensure effective leadership is implemented when managing a team or project team