IT Administrator / Assistant IT Manager
3 weeks ago
Overview:
Provide system and network administration support to ensure a reliable platform for all IT business applications. Responsibilities include e..
Overview:
Provide system and network administration support to ensure a reliable platform for all IT business applications. Responsibilities include ensuring the efficient performance of server hardware, operating systems, networks, cabling, communication systems, and overall IT infrastructure.
Job Functions:
- Deliver Level 2 IT infrastructure support for servers, network equipment, backups, UPS, server room equipment, and peripherals, including implementation, patching, installation, and configuration.
- Administer, maintain, and manage computer systems, including operating systems and communication systems.
- Maintain documentation for security, service records, hardware, software, and IT infrastructure.
- Track, document, and resolve issues in a timely manner.
- Support and manage end-user accounts, ensuring proper rights, security settings, and group access.
- Ensure data integrity by managing daily backups and performing restores when needed.
- Periodically update and manage IT asset records.
- Maintain and support hardware, software, and operating systems aligned with corporate goals and IT policies.Includes installing and upgrading server hardware and software.
- Conduct regular maintenance, audits, and compliance checks for servers, UPS, and network equipment.
- Liaise with outsourced vendors for remote application support and Move-Add-Change requests.
- Implement and enforce computer and information security procedures and standards.
- Apply periodic updates to servers and network devices, ensuring security patches and firmware are current.
- Conduct quarterly audits and preventive maintenance for servers, networks, and UPS.
- Adhere to internal Operational Level Agreements (OLAs) and other deliverables.
- Maintain comprehensive documentation.
- Perform additional tasks as assigned by the Manager.
Interaction:
- Collaborate with end-users and technical support personnel within the organization and headquarters.
Job Specifications:
- Diploma or degree in Computer Studies, Networking, or Communications with a minimum of 5 years of IT industry experience.
- A reliable, responsible team player with strong initiative and diligence.
Skills and Experience:
- At least 3 years of hands-on experience with:Administering Windows Active Directory, Windows Servers, DNS, Office 365 Administration, MS Azure, and related systems.
- At least 2 years of hands-on experience with:Maintaining and troubleshooting network equipment, VPNs, and wireless access points.
Managing and configuring Hyper-V, Microsoft Authenticator, SharePoint, and related systems.
Virtualization technologies, including VMware and Hyper-V.
- Strong knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management.
- Certifications preferred:MCSA or MSCE.
CCNA or equivalent network management certifications.
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