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Job Description

• Delivering excellent service to ensure high levels of customer satisfaction.
  • Motivating the lab store team to meet objectives by training and mentoring staff.
  • Work with the Procurement Head business strategies to attract new customers, expand store traffic, and enhance profitability.
  • Hiring, training, and overseeing new staff.
  • Responding to customer complaints and concerns in a professional manner.
  • Ensuring store compliance with health and safety regulations.
  • Developing and arranging promotional material and in-store displays.
  • Preparing detailed reports on buying trends, customer requirements, and profits.
  • Undertaking store administration duties such as managing store budgets and updating financial records.
  • Monitoring inventory levels and ordering new items.
  • Ensure all operations are conducted within recognized industry health and safety regulations.
  • Devise metrics to measure lab store status and report these figures during monthly management meetings.
  • Conduct internal audits to ensure compliance with health and safety regulations

Qualifications

• General degree, preferably in Supply Chain or Logistics
  • At Least 1 year of relevant Lab Supplies Store or Procurement experience
  • Good interpersonal, communication and people management skills
  • Result oriented, strong attention to details and time management skills
  • Demonstrates commitment to teamwork with good analytical and project mgt skills
  • Experience as a change agent in an organization
  • Familiar with B2B or B2C system
  • Financial and Business Savvy
  • Proficient in Microsoft Office, BI tools.

Job Description

· Perform the full spectrum of Administrative & HR duties, such as handling payroll, managing employee records, and coordinating office logistics.

· Undertake any other duties as assigned.

Requirements

· Able to write both English and mandarin ( to liaise with mandarin clients)

· High integrity with ability to handle confidential information

JOB DESCRIPTION

The Indoor Sales Coordinator plays a pivotal role in supporting the sales team and ensuring the smooth operations of the sales process within an indoor or office setting. This position involves a combination of administrative tasks, customer interaction, and coordination with various departments to facilitate successful sales transactions.

JOB SCOPE

1. Customer Interaction:

• Respond promptly and courteously to customer inquiries via phone, email, or in-person.
• Provide product information, pricing, and answer questions about products or services.
• Assist customers in making purchase decisions by understanding their needs and recommending appropriate solutions.
• Handle customer complaints or issues, aiming to resolve them in a professional and satisfactory manner.

2. Sales Support:

• Collaborate with the sales team to ensure effective communication and coordination.
• Assist in preparing sales quotations, proposals, and contracts.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and transactions in the CRM system or relevant software.
• Monitor the status of orders to ensure timely delivery and customer satisfaction.
• Generate sales reports and presentations as required by the sales manager.

3. Administrative Tasks:

• Manage and organize sales-related documentation, contracts, and agreements.
• Coordinate with other departments such as logistics, finance, and marketing to ensure seamless order processing and delivery.
• Handle administrative tasks, including data entry, filing, and maintaining inventory levels.

4. Product Knowledge:

• Stay informed about the company's products or services, their features, benefits, and applications.
• Continuously update product knowledge to provide accurate information to customers.

5. Team Collaboration:

• Work closely with the sales team to provide them with the necessary support for achieving sales targets.
• Communicate customer feedback, trends, and insights to the sales and product teams.

6. Upselling and Cross-selling:

• Identify opportunities for upselling and cross-selling based on customer needs and preferences.
• Suggest complementary products or upgrades to enhance the customer's purchase.

7. Training and Development:

• Participate in training sessions and workshops to enhance sales and customer service skills.

PROPOSED EXPERIENCE

• High school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
• Proven experience in a sales support, customer service, or administrative role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
• Detail-oriented with good organizational and multitasking abilities.
• Problem-solving skills and the ability to handle customer complaints effectively.
• A positive attitude and a customer-centric approach.

Specific accountabilities:
Sales Planning
* Develop the sales and renewal strategy for geographic sub-region in line with BU LTP, working in close collaboration with Account Management and Markets teams.
* Review and contribute to the regional pipeline and prioritisation of opportunities in line with LTP.
* Review product and solution mix in line with opportunities in the region and recommendations to the organisation.

Sales Engagement Strategy
* Qualify opportunities raised by account management in terms of solution fit and revenue potential.
* Develop and take ownership of the sales strategy, the relationship mapping and the planning for each engagement, with support of account management.

Bid Management
* Lead large to extra large deals. Take full ownership of bid management process from start of the engagement to contract signature.
* Is responsible for the definition, structuring and analysis of the commercial framework.
* May be supported by Sales Manager on the more complex deal in order to concentrate on bring leadership and strategic thinking to the bid.

Contract Negotiations
* Manage the contracting plan and lead the entire negotiation process from drafting to contract signature.
* Prime entry point for customer negotiation team.
* Structure the negotiation framework in line with BU objectives and legal criteria.
* Coordinate internal contract negotiation team.

Post contract
* Hand over contract to Account Manager and Program Manager.
* Provide clarifications and support resolutions of commercial issues to the rest of the BU organisation.
* Share objectives of the execution of the Customer implementation in line with business case.

About ideal candidate:

• University degree in Economics, Engineering, Business or related discipline or equivalent work experience, preferably an MBA
• Proven record of on target Sales, IT, Management, Finance, IT and in complex, high-value sales
• Has the ability to 'think-outside-the-box' and is able to liaise with all internal stakeholders (including top management).
• Excellent understanding of the airline business and GDS industry, Complex IT projects

Date: 19 Feb 2024 to 25 Feb 2024

Venue: Suntec City Tower 4

✅No experience required.

Job Scope:

• Attend face to face with customers at the event site
• Perform product demonstration, deal with customer's enquiries and help to resolve their concerns
• Ensure positive customer purchasing experience and share feedbacks with the team
• Other ad-hoc duties

REQUIREMENTS:
• All educational backgrounds are welcomed

• Candidates MUST commit from 19 Feb to 25 Feb
• Take initiative to complete tasks given
• Fun-loving & team player