Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities   

The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 
 

• Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week   

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting 

The candidate will:  

• Gain experience in daily operations of a business 

• Gain experience and confidence in presenting and communicating with customers 

• Gain experience in what a Singapore brand must consider in efforts to expand internationally 

• Gain experience in working with and communicating with multiple stakeholders in an organization 

• Strong written and verbal communication skills 

• A can-do attitude 

• Interest in football is a BIG PLUS  

• Hospitality experience a PLUS  
   

To apply, please send resume to [email protected]

• Manage and steer suppliers (e.g. instructors, fleet management, facility management, simulator experience) according to clearly defined processes and up to the highest standards to guarantee a smooth operation of the upcoming Porsche Experience Centre (PEC) in Singapore
• Develop and implement detailed operations guidelines including all relevant processes for the daily operations
• Take initiative to improve operational processes and plans consistently, and measure the success of the various experience formats for continuous optimisation in regard to quality, efficiency and financial KPIs
• Manage the PEC car pool and work closely with the enclosed Service department (workshop) to ensure a safe and efficient usage of each car
• Coordinate closely with internal stakeholders to promote an integrated cross-departmental working culture and cross-functional support, and continuously assess any rising needs and plan measures accordingly
• Liaise with Porsche AG and other PECs around the world to exchange best practices and top keep innovating the experience offer at the PEC Singapore

• Bachelor’s or Master’s degree in marketing, leisure event management, business administration or related disciplines
• Minimum 5+ years relevant working experience in automotive, event planning or related business area
• Well-established project management skills, and aptitude for managing multiple suppliers simultaneously
• Highly motivated team player with a customer focused mindset, excellent communication and interpersonal skills, and strong attention to detail with a solution-oriented attitude
• Willingness to work in a multicultural environment and to work on weekends
• Fluency in written and spoken English, any additional regional language skills is advantageous
• Racing licence and/or ‘Porsche Certified Instructor’ certification is a plus

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Manager in Singapore. The Customer Relations Manager will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 3 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

User Experience Management Consultant

Requirements:

• Degree in IT, Management, Psychology, Data Analysis or equivalent
• Minimum 3-5 years of relevant experience
• Understanding of Experience Management concept (CX / DT background is a plus)
• Basic knowledge on XM tools (preferable Qualtrics)
• Research and need analysis capability
• Customer / Partner Journey mapping, Customer segmentation and personas creation
• Service blueprint design
• Collect and coordinate data (rules, survey standards, metrics selection)
• Analytical approaches, reporting and create dashboard
• Implement, roll out and communicate XM as per XM framework (from Nang)
• Candidates can be not fully IT background. Psychology and Data Analyst background are possible.
• Prefer candidates who are skilled in business case calculation, business analysts.
• Excellent communication and interpersonal skills

Interested applicants please forward your updated profile to [email protected]

Job description

• Excellent presentation, communication, writing and organization skills;

• Solid understanding of visual and interaction design theories, tools and best practices;

• Ensure high visual/interaction quality throughout design, implementation to release;

• Apply customer needs and business goals to design holistic thinking process;

• Work closely with design counterparts to align design strategies and maintain consistency across all platforms/screens Expertise in Adobe and Sketch’s design applications.

Job Requirement

• Educational background in HCI, Visual Communication, Interaction Design, Graphic Design or related fields;

• Proven track record of creating simple, useful and delightful experience for international digital products, preferably e-commerce;

• Extensive experience in designing for web and app;

• Attention to detail; hold high standard for craftsmanship;

• Strong design thinking and passionate about creating UX driven solutions;

• Ability to work across different cultures under tight deadlines.

Compensation:

SGD 3,950 (Fixed) + RSUs 

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Executive in Singapore. The Customer Relations Executive will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 1 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

Primary Function of the Position:

The Customer Trainer will report directly to the Training Manager for their region.  This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery.  The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives. 

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events.  This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
  • New product development
  • Training material/ protocol development
  • Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories 
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following:
  • da Vinci® System Technology
  • da Vinci® System applications and advanced technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies

Job Summary:

This position is responsible for servicing existing customers as well as the development of Sales across all freight forwarding product types and across all geographies.

Responsibilities:

· Manage all sales inquiries and manging it through the sales process by preparing proposals to the receipt of the sales order.

· Address customers’ inquiries and generate quotes to meet customer requirements by preparing business proposals and where appropriate propose alternatives and upsell

· Be proactive in informing customers about exceptional events

· Provide timely and accurate response and support to overseas agents

· Closely follow up on previously quoted inquiries to closure

· Follow up on leads and opportunities to add on to the company’s sales pipeline

· Participate in meetings between operations and customer during project execution

· Develop and nurture positive relationship with customers to ensure a high level of customer satisfaction and loyalty

· Good knowledge of air and ocean freight is compulsory

· Ability to use Microsoft Office suite of applications

· Ensure all customer collections (accounts receivable) are received in a timely manner

· Ensure customer trades and pays within credit terms

· Additional functions mandated by Management

We are looking for a dynamic Sales Engineer to drive sales growth across multiple industries, including construction, semiconductor, electronics, and chemicals. Fresh graduates with a passion for engineering and sales are encouraged to apply. Owning a car is preferred for this role.

Key Responsibilities:

• Identify and develop business opportunities by promoting engineering solutions to clients in construction, semiconductor, electronic, and chemical sectors.
• Build and maintain strong relationships with clients, consultants, and industry stakeholders.
• Provide technical consultation and solutions to meet customer requirements.
• Prepare and deliver presentations and proposals to prospective clients.
• Conduct market research to identify new opportunities and stay updated on industry trends.
• Collaborate with internal teams to ensure customer satisfaction and successful project execution.
• Achieve sales targets and report on key performance indicators.

Qualifications:

• Diploma or Degree in Engineering or a related field.
• Fresh graduates are welcome; prior sales experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and technical aptitude.
• Highly motivated, results-driven, and capable of working independently.
• Must own a car (preferred).

For interested applicant, kindly send your resume in Word/PDF format to include the following in your resume.

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

License No: 23S1595

Registration No: R23116355

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

Guest Experience Leadership

• Ensure that all guests receive a warm welcome and exceptional service through phone call, email, Whatsapp and other communication channels
• Recruiting, Interviewing and Training of all Guest Experience Team Members.
• Put together SOP’s to address and resolve any guest concerns or complaints promptly and professionally.
• Monitor and maintain the Behold Julien high standards of service quality and guest satisfaction

Team Leadership and Development

• Lead, mentor, and develop the guest services team, fostering a positive and collaborative work environment.
• Set clear performance expectations and provide regular feedback and coaching to team members.
• Conduct training sessions on service excellence, guest interaction, and operational procedures

Operations

• Coordinate with the Behold Julien venues and other departments to ensure seamless communication and service delivery.
• Oversee 7R Table Management System of reservations and seating arrangements to optimize the dining experience and manage guest flow.
• Oversee Zendesk, ticketing software system and ensure that all Guest Experience Agents are fully trained on said operating system.
• Ensure compliance with health and safety regulations and company policies

Service Improvement and Administration

• Continuously evaluate and improve guest service processes and standards.
• Collect and analyze guest feedback to identify areas for enhancement and implement action plans.
• Manage scheduling and staffing to ensure adequate coverage during peak times.
• Maintain accurate records of guest interactions, incidents, and feedback.

Qualifications:

• Minimum of 5 years of experience in guest services within the fine dining establishment.
• Minimum 1 year of experience with Seven Rooms Table Management system.
• Strong understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Job Description & Requirements

- Assigned to Business Development Manager as their Sales Support

- Provide RFQ, source rate with airline and oversea agents

- Daily shipping co-ordination of AIR/SEA/Cross Border /3RD PARTY shipments

- To handle billing advise and recoveries

- Administrative support (filing, circulation, preparation/generate report and etc.)

- To undertake new projects/new assignment given from time to time

- To represent sales department in various taskforce/committee

- Other duties as assigned by the Department Manager

Job Requirement

• Good interpersonal and communication skills
• Strong ownership and sense of responsibility
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage

Benefits

• Good structured career progression
• Comprehensive training will be provided
• Monday – Friday (5 days standard Office hour)

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Specific Responsibilites

• Process of customer’s orders timely and accurately
• Prompt updating and data entry of freight transactions.
• Liaise actively with customers, carriers, hauliers, overseas agents etc for freight handling
• Ensure smooth shipping from vessel sail till ETA at destination.
• Handle Cargo documentation and filing
• Ensure compliance with customer’s requirements
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system
• Ensure all event data are updated correctly in system, close file with completeness
• Permit declaration

To fulfill the dual role of managing customer service and handling social media marketing for the bowling alley, performing duties as outlined below.

Duties and Responsibilities

**Customer Service Responsibilities**

- Greet and assist customers, manage check-ins, and answer inquiries about lane availability, packages, and promotions.

- Oversee lane setup, equipment checks, and provide guidance on bowling equipment use.

- Process payments for bookings and rentals, and manage group reservations.

- Address customer concerns and equipment issues, resolving or escalating as needed.

- Maintain cleanliness and safety standards in the bowling area and ensure compliance with health protocols.

- Upsell services like food, beverages, and promotions, and inform customers of events and special offers.

- Monitor and manage inventory and collaborate with staff to enhance the customer experience.

**Social Media and Marketing Responsibilities**

- Create engaging content for social media, post regularly on platforms such as Instagram, Facebook, and TikTok.

- Run promotional campaigns, engage with followers, and respond to online feedback and inquiries.

- Develop event highlights, manage promotional collaborations, and maintain an active online brand presence.

- Track and report on engagement metrics, adjusting strategies to maximize audience engagement and drive traffic.

- Coordinate with the marketing team for campaign alignment and contribute ideas for promotional initiatives.

Job scopes:

• Act as the main point of contact for assigned key accounts, ensuring excellent service and maintaining strong client relationships.
• Understand clients' air export requirements and provide customized logistics solutions.
• Monitor and update customers on shipment status, ensuring timely communication and resolution of issues.
• Address and resolve service-related inquiries, complaints, or concerns promptly.
• Support the sales team by preparing quotations, proposals, and pricing for air export shipments.
• Prepare and review air export documentation including Airway Draft.

Job Description:

• Attend to customers’ enquiries & issue ferry tickets.

Job Requirements:

• Min ‘N’ level or equivalent.
• Computer literate.
• Good communication and bilingual skills. Must be able to liaise & effectively communicate with Mandarin speaking customers.
• Working hours: 3 pm to 8 pm . 5-day work week on a rotation basis.
• Transport allowance provided.
• Preferably those who are staying on the east side.

Working Address:

Tanah Merah Ferry Terminal

50 Tanah Merah Ferry Road

Customer Service Manager (Air Freight)

Job Duties

• Handling full operations on Air or Ocean freight’s import/export shipments
• Work closely with customers and agents for air freight or sea freight operations
• Coordinate with customer service team and sales team in providing the contractor’s cost for trucking/shipping liners/airliners etc.
• Assist in the preparation of Pricing & Quotations
• Assist sales team with operations and quotations and complete documentations including billing invoice
• Complete documentations and operations on Air & Ocean freight. Such as permit application, shipment data, billing and other operations

Job Requirements

• Min GCE “O” Level or Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Minimum 3 to 5 years of relevant experience in freight forwarding
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Customer Service and Operations Coordinator (Full-Time)

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for learners.

We are currently looking for a motivated and friendly Customer Service and Operations Coordinator (Full-Time) to join our joyful team at our Marine Parade location.

Why choose us? Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day.

Below are some of the benefits we offer:

• Competitive Salary and Bonus Incentive Programs
• Paid Annual Leave and Medical Leave
• Medical Insurance Coverage
• Mentorship and training support
• Fun, energetic environment where the entire team often collaborate musically together
• Employer sponsorship of related certification/skills development
• Special rates for music lessons at our school
• Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment Requirement:

• Commitment levels: Full-Time 42 hours/week, on-site
• Available to work on weekends and weekday afternoons/evenings

Role & Responsibility:

Sales

• Respond effectively to enquiries (walk-in customers, online, email, phone)
• Proactively manage customer leads to encourage trial sign-ups
• Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Service

• Oversee day-to-day operations and administration at the centre
• Maintain and organize software used for scheduling, customer management, invoicing
• Prepare and send student invoices accurately and on-time
• Coordinate communications between the school, parents, students, and teachers effectively

School Activities, Marketing & Promotions

• Support marketing/promotion activities when requested
• Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

• Greet students/parents and create a warm, welcoming environment
• Build and maintain good relationships with parents and students
• Assist with training/orientation new team members

Here's what we are looking for:

• 1 year + in music or education/tuition related industry
• 1 year + in customer-facing or operations related roles
• Key skills: personal initiative, detail-oriented, team player, problem solving, multi-tasking
• You Smile ALOT; a bright and cheerful personality with confident communication skills
• Past experience working with parents, children and teens
• Past experience learning music, performance arts, or music production a BONUS

To apply, please send your CV and Cover Memo to [email protected]. We look forward to hearing from you!

1. Contributes to the professional growth and development of the Customer Service function.
2. Attends to customers’ enquiries in a professional manner.
3. Ensure customer satisfaction by extending responsive and meticulous support.
4. Provides immediate response to client’s technical/service related queries and problems.
5. Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
6. Meticulous processing of specimens received from the Courier team and customers
7. Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
8. Understands clinical and tests terminologies and test profile/codes.
9. Communicates problems in specimens and request forms received to the Laboratory Manager.
10. Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
11. Communicates with clients, co-workers, and management.
12. Possesses good time-management skills.
13. May be rotated to other lab locations or shifts as necessary.
14. Performs other duties as assigned.
15. Ensures the discharge of duties and responsibilities with diligence.
16. Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
17. Ensure the proper storage and disposal of specimens as per company’s policy.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level