Job descriptions

• All activities relating to passengers and cargo of a commercial airline
• Pre-flight checks before check-in of passengers
• Supervision of Ground Handling Agency for smooth flight operation
• Disruption and delay handling
• Passenger re-accommodation
• Complaints Management and Service Recovery
• Training and Development
• Supervision of Civil Aviation Security Requirement to ensure the operation is in Adherence
• Monitoring of the check-in queue management, passenger seating requirements and liaising with ports in India relevant to flight operation requirements
• Meet and assist functions, monitoring passenger baggage receipt and delivery functions
• Monitoring boarding processes, flight dispatch processes
• Post flight activities of informing destination stations of the flight requirements on arrival
• Other back-office functions like submission of slot approval applications to CAAS, submission of aircraft approval as per CAAS regulations, Cargo arrival and departure monitoring and other related functions.

Job Requirements

• Incumbent must be fully conversant to liaise with Indian ports for better coordination.
• Should be fully conversant to apply for approvals to CAAS and Changi Airport Group for aircraft and slot approvals.
• Must be fully conversant to handle cargo related services
• In addition to passenger related services
• Should be proficient to handle and liaise counterparts in Indian ports to ensure passenger convenience.
• Min 10 years relevant working experience

The Job:

• Handle daily operation and maintaining of facilities within Bowling Centre
• Handle Cashier Counter during operation and reconcile daily payment balance
• Maintain relationship with the Club’s Members, guests and members of public by providing good customer service
• Ensure compliance to established rules of the game during bowling league / competitions
• Update and maintain bowlers’ records & results e.g. handicaps, league results, competition results and championship results
• Assist Supervisor in checking and maintaining stock, equipment, stationery at sufficient level for daily operation
• Handle enquiries/bookings/organizing/billing for Corporate events & submit monthly report

Requirements:

• Minimum GCE ‘N’ Level qualification with 1 year of relevant experience
• Basic computer knowledge
• Good interpersonal and communication skills
• Must be prepared to perform shift duties and work on weekends and public holidays

Additional Information:

• 5-day work week (Mon to Sun)
• Rotating shifts: 9:00am to 6:15pm / 10:45am to 8:00pm / 1:45pm to 11:00pm / 4:00pm to 1:15am
• Shuttle bus transport provided at Tanah Merah MRT Station (Cab service will be provided for late shift till 1:15am)
• Monthly laundry allowance
• Shift allowance provided where applicable

Attractive Employee Benefits (for all permanent full-time positions only*)

• Annual and medical leave
• Annual Wage Supplement (13th month bonus)
• Variable bonus
• Subsidies for medical, dental & holiday
• Medical and group insurance coverage
• Long Service Award
• Birthday gift
• Corporate rate for selected tourist attraction
• Privileged rates for usage of Club facilities

*Terms & conditions apply.

Job Description

Oversee the daily operations of a spa to ensure it runs smoothly and provides a quality experience for guests.

• Tending to the needs of guests
• Maintaining consistency in standards and performing ongoing training with all staff
• Ensuring guests are provided a relaxing environment
• Performing spa treatments, massages, facials and wellness therapies
• Managing inventory, including beauty, bath and treatment products
• Assigning tasks and coordinating staff and facility schedules
• Ensuring the spa meets hygiene standards and complies with all health and safety regulations
• Communicating with clients and responding to queries to increase loyalty and satisfaction
• Maintaining a client database

Stage managers are famous for their drive, dedication, and multitasking ability. They are people who relish putting in long hours organizing large projects, taking notes, and scheduling groups of people. As the link between the various technical departments, the actors, and the director, written and verbal communication skills are essential. The best stage managers are capable of remaining cool and collected and solving problems under immense pressure when live performances go awry—which they inevitably do.

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.
Key responsibilities and functions include:
1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences
• have degree/diploma in hospitality management
• 
  
• Hiring, training, supervising, and evaluating employees.
• Preparing employee work schedules.
• Addressing employee disputes, questions, and concerns.
• Ensuring all staff adhere to safety standards, company policies, and procedures.
• Managing and accounting for all money-handling procedures.
• Ordering, recording, and managing inventory.
• Ensuring the shop is adequately stocked, clean, and visually appealing.
• Motivating employees to reach sales goals and provide excellent customer service.
• Handling customer complaints.

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As our Customer Success Manager at Digify, you can choose to work on-site at our Singapore office or remotely, with occasional travel to Singapore as needed. In this role, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.
• Willingness to travel to Singapore on occasion if working remotely. 

• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

Job Description Summary

As a Technical Solutioner, you will be responsible for the development of complex integrated solutions for Kyndryl Infrastructure, Project, and Consulting services and value directly to customers. You will also develop and manage customer relationships with solution decision makers in the Infrastructure and Customer Line of Business organizations. You will own the end-to-end solution to the customer, RISK identification/mitigation, Cost, Profit, and deliverability of the overall solution for our most complex engagements. This is a customer facing role in which 40 to 50% of the time is spent in face-to-face discussions with customers and typically working on two to five engagements at a time.

You will work on multiple client accounts and be responsible to review the customer's products and determine book pricing, using a general understanding of product costs to offer better solutions, and responsible for pipeline creation through working with alliance partners and responsible for total customer ownership involves reviewing the customer's entire landscape of security products, developing high-level pricing, and identifying ways to improve efficiency. You will also be capable of analyzing an infrastructure to identify and resolve legacy issues or problems. Success is measured by the number of deals won.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Job Description

Who you are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Minimum 5 - 10 years of experience in customer technical solutioning

• Having customer success background

• Understanding on Total Customer Ownership

• Possesses strong architecture methodologies in-depth knowledge of leading-edge technology solutions with industry and business skills to influence clients and sell Kyndryl solutions. Requires expertise in Hyperscale’s, being a certified professional

• Excellent communication and presentation skills, with the ability to convey complex technical insights to both technical and non-technical audiences

• Works closely with customers to understand their goals, needs and constraints, establish the vision, convert business and technical requirements into architectural designs

Preferred Technical and Professional Experience

• Relevant security technology industry exposure and hands-on security experiences

Summary

As a Manager/Senior Manager in the Partners team, you play an important role in engaging business leaders with the aim to raise awareness and drive adoption of design, to empower innovation-led growth in businesses. To communicate the value of design to businesses, you will work closely with best-in-class design consultancies and industry thought leaders and advocates and you will also develop and curate programmes to help Singapore enterprises understand and make steps towards using design for strategy and organisational transformation.

About DesignSingapore Council

DesignSingapore Council’s (Dsg) vision is for Singapore to be an innovation-driven economy and a loveable city through design by 2025. As the national agency that promotes design, our mission is to develop the design sector, help Singapore use design for innovation and growth, and make life better in this UNESCO Creative City of Design. The Dsg is a subsidiary of the Singapore Economic Development Board.

About the Partners Unit

The Partners Unit works with both Singapore companies and MNCs to raise the awareness of, and facilitate the implementation of design for business strategy and organisation transformation, through establishing partnerships and connections.

Responsibilities

This role reports to the Assistant Director of the Partners Unit and your responsibilities include but are not limited to:

• Engaging business leaders in industry sectors and companies at all stages of growth to understand their business challenges, as well as identifying and facilitating the required connections, tools and support for them to drive business impact through design;
• Meeting leading local and global designers and design consultancies to learn about their capabilities and best practices, keeping your finger on the pulse of the industry, and learning how they can be best placed to bring value to Singapore.
• Working with partner organisations to conceptualise and organise outreach activities (eg. learning journeys, industry roundtables, networking sessions) targeted at business leaders and design/innovation leads in different industry sectors and across all stages of design awareness;
• Working with design consultancies and thought leaders to curate content that will help amplify the value of design among business communities;
• Structuring and implementing programmes and initiatives to support organisations to use design to grow their internal innovation capabilities.
• Regular reviewing of strategies, programmes and projects to identify areas for improvement and/or developing new initiatives to support existing or new business sectors adopt design.
• Developing annual workplan and budget requirements, and monitoring overall progress and achievements.
• Undertaking Dsg special projects, where relevant.

Requirements

To meet the challenges of this role, you must be/have:

• At least 3-8 years of experience in a business development, industry development or design management role; candidates with more experience will be considered for the senior role
• Have a background or degree preferably specialising in Business Management, Marketing or Design
• Client-management experience in a strategic design or creative agency and/or public sector experience in industry engagement programmes and strategies
• Experience in events and project management
• Familiarity with design innovation principles and process a bonus
• Strong written and verbal communication skills.
• Proficient in MS Word, Excel, PowerPoint and basic event planning tools/platforms.

In addition, we are looking for:

• A Business Development extraordinaire who is always looking for new ways to use design to transform businesses and organisations. You are someone who really enjoys helping organisations understand how design can be used to innovate and create great experiences. You love being creative and finding new companies from different industries that are on their innovation journey and working with them to make their ideas a reality.
• A people person who loves to connect with others and build strong relationships with colleagues, stakeholders, and clients. You're always looking for ways to spread the message of design and build partnerships both locally and internationally through exciting platforms like leadership roundtables and learning journeys.
• A curious and versatile person who loves learning and keeping up with diverse business trends and needs. You're great at analysing complex information and finding creative solutions to roadblocks in project implementation. You're a proactive and motivated individual who loves discovering new opportunities and bringing together different resources to make things happen.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Job Purpose:

This role supports in the acquisition/retention of users of Freestyle Libre (people with diabetes and HCP) through driving content creation, platform development and analytics blueprint from strategy, data, insights, resources, and execution of CRM programs/campaigns that will enable achievement of ADC’s growth ambitions.

Accountability:

• Achieve APAC sales, margin, and market share target.
• Brand custodianship of Abbott Diabetes Care brands.

Lead content and retention strategies and executions:

Work closely with APAC key stakeholders on content creation, retention strategies, campaigns, measurement, and solutions as well as prioritization of budgetary allocations within APAC and the respective affiliates.

Content and platform:

• Partner with APAC HCP/Consumer marketing leads to identify key strategies/areas of focus on content strategy development and implementations, lead overall content creation and delivery.
• Maintain existing platform and develop new innovative channel strategy to achieve customer reach and effectiveness.
• Drive changes in content and channel models to align with real world analysis.
• Develop APAC retention content/program strategy and launch including platform building, optimization testing, testing schemes (test v. control, A/B testing), and reporting and impact as well as its broader impact on overall business.

Reach and Effectiveness:

• Actively design and explore new data points (both internal/external data) and platform to further drive customer reach/scale.
• Leverage appropriate dashboards and analytical calculations to drive performance marketing that demonstrate country-specific customer lifecycles and loyalty.
• Help improve ROI of marketing spend by optimizing marketing plans and channel strategies through analysis of past and retention campaigns.
• Work with LibreView Data Systems (global) and Privacy and BTS to enable deduped FSLL data feed into each country’s database, utilizing this data as the Single Source of Truth to optimize customer retention.
• Highlight and prioritize areas for enhancements within the available marketing analytics ecosystem, including building the case for improved data collection, storage, and transformation.
• Provide strategic input to BTS, commercial and marketing counterparts on systems integrations needs.

Drive insights and analytics to fuel next level growth:

• Enable continuous improvement in patient onboarding experiences to achieve acquisition and retention initiatives, which include identifying customer signature moment, patient experience research, segmentation, journey roadmap analysis, etc.
• Define/refine multiple digital CRM channels to ensure customer database is segmented effectively to maximize the customer lifecycle value for targeted marketing activities, and includes establishing clear customer segmentation, KPI, sensor usage behaviors, etc.
• Identify key insights/activities to be initiated within the onboarding/retention journey, consistently evaluates HCP/patient insights, user experience analysis and business performance to drive better results in new patient acquisition and retention.

Ensure all business activities comply with the relevant Acts, legal demands, safety, and ethical standards. Review complaints and suggestions relating to assigned products.

Establish a productive work environment by creating trust and respect within the APAC region. Develop an atmosphere of confidence and strength and create opportunities to recognize and reward outstanding individual and team performance.

Requirements

• Post-graduate or tertiary qualifications for Marketing or Business Management, Digital Marketing, Data analytics and platform development from a reputable university
• Or tertiary qualifications with significant digital experience gained from a reputable consumer or B2B brand, or a digital agency or technology development company.
• Ideally working with Salesforce.com, Marketing Cloud or Adobe
• Experience in Medical Devices industry and/or working across Asian markets with proficiency in one or more Asian languages being advantageous
• 12-15years of content/retention/data management and analytics / project management experience gained at a country, regional or global level, in a fast-paced and competitive market setting.
• Strong content creation management and delivery for both HCP/Customer approach model, inclusive of proven experience in developing and delivering CRM strategies for a business, resulting in an increase in customer value and revenue.
• Develop Customer and HCP Journey Mapping analyzing touchpoints, using the end-to-end process from brief to execution and performance analysis to maximize loyalty and retention opportunities.
• Proven experience in leading a CRM campaign leveraging retention platform (i.e. SFMC or any new channel, tools) from its conceptualization to its successful completion, creating high quality reports and documentation for both internal and external audiences to further enhance CRM efforts.
• Experience in budget development and the establishment of procedures for the purpose of monitoring progress against the business plans and objectives and ensuring the best application of finances and other resources.
• Verbal and written communication skills are essential for this position where effective execution of cross-functional collaboration is highly dependent on the clarity of communication.
• Ability to inspire trust in others and build positive internal and external relationships, bringing people along with a unified vision and towards a common goal.
• Analytical skills, ability and keen interest conducting analysis of data and deriving insights
• Technical digital competency, knowledge and experience required include:
• Data strategy experience across 1st, 2nd, and 3rd party data
• Knowledge of buyer behavior, path to purchase or decision science models
• Experienced user of Google Analytics, Adobe Analytics, Excel, other Power BI tools
• Ability to formulate and analyze data using Excel and SQL, as well as mobile, cloud and app user analytics.
• Knowledge of key digital analytics (Lifetime value, MAU, DAU, retention or life-cycle segmentation, attribution)

You will be a key service partner to our clients in delivering timely and accurate advice regarding payroll, benefits and claim reimbursement as a Customer Service Officer.

• Provide timely and accurate responses to queries received via email and telephone pertaining to payroll, benefits and claim reimbursement.

• Perform case logging to prepare monthly reports for submission to the Authority.

• For cases which require inputs from other stakeholders, to track and follow up with reminders in order to ensure case closure.

• Escalate sensitive cases or highlight surge in case volume for Management attention.

Requirements

• Minimum Diploma holder, preferably with experience in customer service

• Excellent communications and interpersonal skills

• Desire to go the extra mile for customers

• Meticulous with keen attention to details, service oriented and a good team player

• Proficient in Microsoft officer applications (Words and Excel). Knowledge of SAP-HR is an added advantage

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Manager Requirements:

• Bachelor’s degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.

Job Responsibilities include, but not limited to:

• Source for all goods and services (both locally and overseas) and to ensure that all purchases made through Purchasing Department are bona fide, properly authorized and conforms to prices and quality specifications and standards.
• Conduct annual review of the procurement strategies and policies.
• Verify goods purchased and delivered are at competitive prices; qualities conform to specifications and standards; and are delivered on time.
• Advises user departments on economic order quantities, lead times, etc so that ordering and holding costs are minimized without jeopardizing material availability.
• Develops implements and maintains an efficient, effective and objective vendor evaluation and selection system.
• Continuously monitors and evaluates vendor performance and ensure that purchasing efficiency and effectiveness are at their highest possible levels and resolve dispute quickly and professionally.
• Stay updated with market changes, new products and services in order to continuously look for opportunities to reduce purchase costs without compromising on quality or delivery.
• Maintains accurate and comprehensive information on all purchases made, filing purchasing records.
• Ensures all tender-related matters such as Tender Notice Advertisement, Tender Closing, Opening Tender Witnessing and Contracts drawing are in accordance with the Contract Administration Unit.
• Regularly monitors stock supplies to ensure adequate supply at all times for a smooth operation.
• Check completion and authorization of all purchase requests and purchase orders and that the right expense code numbers are utilized.
• Ensures the smooth running of the Purchasing & Store Inventory modules of the BIRCHSTREET system.
• Supervise and provide guidance to Purchasing Executives and Storekeeper.
• Conduct staff assessment and provide recommendations to management.
• Adhere to good Corporate Governance and Ethics Practices in the day-to-day operations based on operational processes, policy, rules and regulations.
• Prepare Monthly Agenda for sub committee meeting.
• Oversees the store team and manage inventory.
• Perform other duties as may be assigned by Management.

Key Attributes:

• Diploma or equivalent in procurement field.
• Relevant experience (preferably in F&B industry), at least minimum 6 years of working experience in managing organisation procurement process; including managing quotation / tender document publication at various platform, quotation / tender evaluation, recommendation and award.
• Strong knowledge of procurement policies, procedures, and finance policy and manual.
• Good interpersonal and communication skills.
• Meticulous and attention to details.
• Lead a team of purchasing staff and storekeeper.

The Manager/ Senior Manager, Account Development for NIQ will provide global leading information services and products to our clients, mostly in the Consumer Packaged Goods industry. Our data offers comprehensive and timely information on market shares and category penetration, competitive sales volumes, and insights into distribution, pricing, merchandising, and promotion. By combining this detailed information with our professional consultative services, we offer valuable insights and expertise that help consumer packaged goods (CPG) brands and retailers improve their manufacturing, marketing and sales decisions. The role will be working in the commercial team.

Responsibilities

Client Relationship Management

• Own the client relationship and lead the client engagement for the assigned accounts by having a strong understanding of their business priorities
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Work with the Customer Success team to ensure client service standards are delivered

Business Development

• Provide relevant product solutions that answer client business issues/opportunities
• Develop a winning sales framework for retaining current and approaching new clients 
• Work on strategy and approach to win back lapsed clients
• Launch and introduce new services in the market to drive adoption among clients
• Build a strong pipeline through regular engagement with clients
• Build the company’s positive image through active participation in professional associations and industry conferences/seminars
• Contribute to the short-term strategies and business plans for the growth of the business unit based on the global and regional direction

Financial Management

• Achieve key financial metrics: revenue, profitability, and cash collection, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to the company's policies and guidelines
• Understand the company's financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipelines and converting sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

Description of Division/Branch

You will be part of the Regional Team under the Service Management Division (SMD) of KidSTART Singapore Limited (KSL), which oversees the effective implementation of KidSTART programmes in each regional cluster or across the regional cluster(s). The team oversees service management of funded partners which include KidSTART Agencies (KSAs) and hospitals and engagements with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1. Service Development

• Assist and support the Regional Head in the design, planning and delivery of service development initiatives (such as annual workplans and budgets, Service Standards Requirements, operational dashboard & data analysis).
• Review and enhance the Regional Implementation Framework between KSL and regional stakeholders.

2. Service Management (KSL and Funded Partners)

• Assist and support the Regional Head to carry out regular service management of KSL teams and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables. This includes:

1. Implementing Service Standards Requirements & conduct data verification exercises to ensure that KidSTART families receive quality and consistent services, in accordance with KidSTART’s Service Management Framework.
2. Monitoring manpower recruitment and training of KSPs and KSA staff to ensure capacity and capability in service delivery.
3. Providing guidance to KSAs for incident management and reporting, feedback and complaint management, and investigation to ensure appropriate resolution.

3. Regional Implementation of KidSTART

• Assist and support the Regional Head in the regional implementation of ComLink+ - KidSTART integration, in accordance with the policy, principles, and the agreed processes. This includes:

1. Conducting regular engagements with regional SSOs to monitor the progress of ComLink+ integration at the regional level.
2. Serving as the primary liaison officer to consolidate, troubleshoot, and address queries from internal (KidSTART practitioners) and external stakeholders (SSO FCs, FSC, preschools, etc.) on ComLink+ - KidSTART integration matters.

• Represent KidSTART at regional/local engagement platforms such as ComLink+ Alliance Working Group (CAWG).
• Partner KSAs, government, and community agencies in the region to support KidSTART families.
• Manage and attend to requests, queries, and feedback from other regional partners.

Competencies

• Strong administrative, facilitation & communication skills with a proven track record in programme management and building community partnerships
• At least 4-5 years working experience in the early childhood development, social service, non-profit or community sectors
• Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage
• Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions
• Adaptable and flexible in managing varied stakeholders and partners
• Able to work well with change as well as a fast-paced and dynamic environment
• Confident, effective and collaborative team-player with strong interpersonal skills
• Minimally, competent in MS Office Tools

KEY RESPONSIBILITIES

• Manage assurance engagements by defining the audit strategy in consultation with the director / partner and execute it in compliance with the firm’s policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement.
• Manage projects and engagements profitably by leading the team to perform efficiently.
• Monitor the assurance team's progress against the plan and alter it when needed.
• Cultivate and manage business development opportunities. Generate new business opportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Conduct timely performance reviews and provide performance feedback/on-the-job training and attain experiences that cultivate technical competencies.
• Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the assurance team.
• Conduct timely performance reviews and provide performance feedback/on-the-job training.
• Maintain cooperative relationships with other assurance teams.
• Develop and maintain long-term productive client relationships and networks.

SKILLS AND ATTRIBUTES

• Work effectively as a team member, sharing responsibility, providing support, maintaining communication, and updating senior team members on progress.
• Contribute ideas/opinions to the assurance teams and listen/respond to other assurance team members' views.
• Demonstrate professionalism and competence in the audit client's environment.
• Cultivate and manage business development opportunities. Generate new businessopportunities by understanding the services provided by our sister concerns and actively assess/present ways to apply knowledge and services.
• Good project management skills.
• Integrity within a professional environment.

Demonstrate professionalism and competence in the audit client's environment.

• Bachelor's degree in Accounting, Finance, or a related field.
• Obtained or in the final stages of obtaining CPA Singapore qualification.
• Working knowledge of Caseware audit software a strong advantage.
• At least 3 years of related work experience in a managerial role.

Statement Of Purpose (Overall Purpose of Job)

Overall, in charge of horticultural maintenance of trees, shrubs, turf and landscape sites under the

purview of the clients such as Town Council. Liaise with Clients, Consultants, relevant authorities

and Residents as well as to manage and co-ordinate the landscape projects effectively.

Major Duties & Responsibilities

(A) Specific :

• To liaise, coordinate and updates, if any when liaising with Clients, Consultants and
• relevant authorities for the implementation of the landscape projects.
• To be lead contact point for all matters specific to the Clients for the landscape projects that
• you are in-charge of.
• To attend to feedbacks and complaints as well as to liaise with Client to resolve any Clients
• and / or resident complaints related to horticultural matter.
• To attend monthly site meeting or when required.
• To build and maintain strong, long-lasting client relationship and meet Client's satisfaction.
• To ensure planning for all landscape activities are adequate for Client, product and system
• conformance.
• To coordinate, work and oversee all landscapers and vendors as well as provide guidance, if
• applicable.
• To plan, implement and track the work progress periodically, address and follow-up to
• ensure that the landscape projects stay on time and within budget.
• To monitor landscape project cost including variation works, if any.

(B) General :

• To prepare and submit necessary report(s) as required by Clients.
• To maintain and document all the landscape projects.
• To coordinate and work with other departments.
• To engage, coordinate and oversee the landscape project work to ensure successful
• completion as well as hand over of landscape projects to the Clients.
• Other duties as assigned.

(C) Safety :

• Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• Degree or Diploma in Landscaping / Civil Engineering or related field.
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Strong in Persuasion, Service-oriented, Client relationship and People Management.
• Negotiation skills.
• Good working attitude, self-motivated and able to work independently.
• Good communication skills (verbal and written).
• PC literate and knowledge in MS Office.

(C) Experience :

• Preferably with minimum 3 years of relevant working experience.

Job Description:

- Manage day-to-day operations of high-volume business.

- Provide hands-on support to team.

- Accountable for the delivery of product test data to achieve client satisfaction by maintaining production and specified turnaround targets.

- Reports turnaround times in monthly reports, manages to goal of 100% on time delivery.

- Monitors and reports weekly projection status.

- Lead team to a zero recordable and near-miss incident approach.

- Generates revenue by providing assistance to General Manager in managing the reservation system and procedures.

- Assists GM in budget and expense management by utilizing labor scheduling tools to follow demand patterns.

- Assist GM in managing staff by conducting staff meetings.

- Manages facilities by working closely.

Qualification:

- A minimum of 2-3 years prior leadership experience strongly preferred.

- A minimum of 2-4 years of prior experience in engineering, manufacturing industry.

- Minimum of a Bachelor's Degree in business administration or similar.

- Must be able to work OT.

- Good communication skills – Ability to read, analyze, and interpret legal documents (contracts, claims of lien),

general business periodicals, professional journals, technical procedures, or government regulations.

- Managing key business operations.

About Us

Regal Law LLC is a dynamic and innovative company specializing in providing our clients with the best outcomes. We are dedicated to providing exceptional services and solutions to our clients, fostering long-lasting relationships, and driving growth. We are currently seeking a results-driven Accounts Manager / Business Development Manager to join our team and spearhead client management and business development initiatives.

Location: Singapore
Employment Type: Full-Time
Eligibility: Open to both locals and foreigners currently residing and authorized to work in Singapore

About Us:
Regal Law LLC is a dynamic law firm committed to delivering exceptional legal services across diverse practice areas. We pride ourselves on a client-centric approach and innovative solutions tailored to meet the needs of businesses and individuals. As we continue to expand, we are seeking a motivated and results-driven Sales Manager to lead our client acquisition and growth strategies.

Key Responsibilities:

• Develop and execute sales strategies to acquire new clients and grow the firm’s revenue.
• Build and maintain strong relationships with corporate and individual clients.
• Lead the promotion of key services, including dispute resolution, legal audits, and corporate legal services.
• Train and mentor staff on client communication and sales techniques, ensuring consistency and effectiveness.
• Monitor sales performance, generate reports, and provide insights for strategic decision-making.
• Collaborate with the marketing team to align campaigns with sales goals and generate quality leads.
• Represent Regal Law LLC at networking events and client meetings to strengthen the firm’s brand.

Qualifications:

• Proven experience in sales, business development, or a related role (experience in the legal or professional services industry is a plus).
• Strong communication and interpersonal skills with a client-focused mindset.
• Ability to strategize, plan, and implement effective sales initiatives.
• Leadership skills to guide and inspire a team toward achieving targets.
• Knowledge of Singapore’s legal and business landscape is an advantage.

What We Offer:

• Competitive salary and performance-based incentives.
• A supportive and collaborative work environment.
• Opportunities for professional growth and career development.
• A chance to make a meaningful impact in a fast-paced, client-driven industry.

How to Apply:
If you’re passionate about driving sales success and want to be part of a forward-thinking legal team, we’d love to hear from you. Please email us your resume and a cover letter to with the subject line "Sales Manager Application" to "[email protected]".

Please note that only candidates whose experience and qualifications closely match our requirements will be contacted for further steps in the selection process. If you do not hear from us within a month, we appreciate your interest in the position and encourage you to apply for future opportunities that align with your skills and experience.

• Manage the Finance function of the company including management accounting, budgeting and audit
• Prepare management accounts from recording of transactions up preparation of reports. Reconcile management accounts and audited financial statements. Consolidate group reports and draft financial statements on an annual basis
• Ensure tax compliance including preparation of tax computation, filing and payment of all applicable tax returns, included of GST, S45 and corporate tax.
• Oversee the audit process from preparation of audit requirements to checking of audit reports provided by external auditors.
• Manage the operational expenses budget, ensuring monitoring on a quarterly basis.
• Oversee processing of receipts and payments - trade and non trade. Eg: Inter-company Debit note billings, including loan.
• Other works that may be assigned by the superior
• Degree in Accountancy, with relevant working experience in both accounting functions
• Excellent interpersonal and communication skills.
• Resourceful, driven and detail-oriented.
• Responsible and to work independently with minimal supervision to meet tight deadlines.
• Proficient in MS Office applications (Microsoft Word, Excel, PowerPoint).
• Knowledge in Exact Globe accounting system preferred
• Can start immediately

Job Purpose

The successful incumbent will assist the Assistant Director (Programme)/ Lead Case Manager in the execution and oversight of the programming aspect for Residents emplaced at the HWH and ensure that all programmes carried out are in line with the philosophy of the HWH as well as its mission, vision and core values

Major Duties and Responsibilities

• Assist the Assistant Director (Programme) / Lead Case Manager to deliver relevant rehabilitation and reintegration programmes to ensure that Residents are kept meaningfully engaged during their stay at the HWH.
• Monitor and maintain programme integrity so as to ensure that programmes/sessions are delivered to achieve the best intended outcome.
• Provide case management to Residents assigned under their care. This includes assisting Residents in working out their needs and providing timely and relevant Information & Referral (I&R) to link Residents and their families to appropriate services and assistance.
• Discuss and work with Residents on their accommodation, conduct and employment matters during HWH phase. This includes conducting home visits (when applicable), job site visits and monthly employment checks with employers to follow up on the Residents’ performance at work.
• Conduct and facilitate group psychology-based correctional programme(s) with Residents undergoing the Community Based Programme (CBP) at the HWH.
• Plan, organise and implement (and/or guide Residents to carry out) outreach activities and events. This involves, but not limited to, working with programme providers and managing volunteers.
• Responsible for Residents’ safety when Residents are engaged in group activities and events organised by the HWH.
• Track and evaluate the Residents’ progress during their stay at the HWH. This includes involvement in case discussions among the HWH Programme Unit and case conferences with the relevant SPS officers.
• Manage Residents’ case files and ensure that all case information and relevant documents are completed and updated regularly.
• Compile relevant details and provide timely updates (e.g. Residents’ progress update and attendance for sessions/activities and events etc.) for various reporting and submission purposes.

Any Other Duties

Carry out any other duties as assigned by the Assistant Director

(Programme) / Lead Case Manager

Job Requirements

• Recognised Degree in Social Sciences such as Social Work or Psychology, or other related disciplines.
• Preferably at least three (3) years of working experience, preferably in the social service sector.
• Team player with good interpersonal, oral and written communication skills.
• Counselling related certification would be an advantage.
• Proficient in Microsoft Office applications.
• Able to multi-task, work independently and as a team player.
• Have passion in the helping profession.
• Level-headed and able to work with varying resident profiles
• Keen learner who is willing to work beyond boundaries.

Reports To: Chief Financial Officer (CFO)/Director of Finance

Department: Finance/Accounting

Job Summary

The Finance Manager is responsible for overseeing the financial health of the company, ensuring the accuracy and integrity of financial reporting, leading budgeting and forecasting processes, managing compliance with accounting and tax regulations, and providing strategic financial guidance to senior management. The role also includes supervising a team of accountants and ensuring the smooth operation of the finance department.

Key Responsibilities

1. Financial Management & Oversight:

• Oversee all accounting operations, including accounts payable, accounts receivable, general ledger, and payroll functions.

• Ensure accurate and timely financial reporting, including preparation of monthly, quarterly, and annual financial statements.

• Monitor and manage cash flow, ensuring sufficient funds for operations.

• Develop and maintain internal control policies and procedures to safeguard company assets.

2. Budgeting & Forecasting:

• Lead the annual budgeting process, ensuring alignment with organizational goals.

• Prepare detailed financial forecasts and variance analyses to support strategic decision-making.

• Collaborate with department heads to manage budgets and track performance against financial targets.

3. Tax & Compliance:

• Oversee corporate tax filings, GST submissions, and other tax-related activities.

• Ensure compliance with relevant accounting standards, legal regulations, and reporting requirements.

• Liaise with external auditors to facilitate timely and accurate audit processes.

4. Team Leadership:

• Supervise and mentor a team of accountants, providing training and professional development opportunities.

• Conduct performance evaluations and implement measures to improve team efficiency.

• Foster a collaborative and supportive work environment within the finance team.

5. Strategic Financial Planning:

• Provide financial insights and recommendations to senior management to support business growth.

• Analyze market trends and competitor performance to identify financial risks and opportunities.

• Support strategic initiatives, including mergers, acquisitions, and capital investment projects.

6. System & Process Improvement:

• Identify and implement process improvements to enhance the efficiency of financial operations.

• Evaluate and recommend updates to financial systems and tools as needed.

• Ensure proper documentation and reporting structures are in place for all financial processes.

Skills & Qualifications

Education:

• Bachelor’s Degree in Accounting, Finance, or a related field. CPA, ACCA, or CFA certification preferred.

Experience:

• 7+ years of progressive accounting or finance experience, including 3+ years in a leadership role.

• Strong background in financial reporting, budgeting, and compliance, with exposure to SGX reporting preferred.

• Experience working in or managing finances for a listed company is highly advantageous.

Technical Skills:

• Advanced proficiency in accounting software (e.g., SAP, Oracle, or similar ERP systems).

• In-depth understanding of financial statements, audits, and tax filings.

• Strong Excel skills for modeling, financial analysis, and reporting.

Personal Attributes:

• Strong leadership and team management skills.

• Excellent problem-solving and analytical capabilities.

• Effective communication and stakeholder management abilities.

Working Location:

• Orchard

• Full-time role in an office environment, with occasional extended hours during critical deadlines.