Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

Our client is a top global insurance company. This role involves managing escalated feedback and complaints, analysing trends, and collaborating with teams to resolve issues and improve customer experience.

Key Responsibilities:

• Handle and document feedback and complaints from various sources and touchpoints.
• Oversee investigations of complaints by different departments and partners, ensuring timely and accurate reports.
• Analyse investigation findings and provide management with independent service resolution recommendations.
• Coordinate service recovery actions with customers and relevant teams.
• Identify process improvement opportunities and communicate them for departmental review.
• Propose solutions to prevent recurring complaints and manage disputes involving external parties.
• Prepare and present reports, including statistics, trend analysis, and ad-hoc reports to senior management.

Key Requirements:

• Strong written and verbal communication skills, with bilingual abilities preferred.
• Patient, persevering, and detail-oriented with a meticulous work ethic.
• Effective problem-solving abilities and quick to learn new concepts.
• Minimum 2 years of experience in complaints management or customer service.
• Proficiency in Microsoft Excel, PowerPoint, and familiarity with Lifeasia/CRM tools is a plus.
• A degree in Business Administration/Management; insurance or financial product knowledge is advantageous.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg.
Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified.
Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Stationed at bank branches across islandwide (can indicate preference)
• Great exposure to learn about banking products and services domain
• Flexible commitment (6 months - 12 months or more)

The Job

• Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank experience and journey
• Be familiar and proactively keeps up to date with latest banking products, processes, and services so as to be able to suggest alternate banking solutions for customers where fitting
• Quality service delivery standards at all times, including attending service huddles with branch team

The Talent

• No experience required
• Open to fresh A-level graduates
• Comfortable to be in a customer facing role
• Strong communication skills

Next steps:

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Digital Ambassador/Customer Service ($15/hour | Bank)

Sarah Ng Mei Wern

EA Licence Number: 91C2918

Personnel Registration Number: R1983856

Highlights

Working Location: Changi - Alps Avenue

Working hours: 0900hrs-1730hrs (Mon-Fri) & 0900hrs-1300hrs (AlternateSat)

Customer Service Interaction

- Direct Contact with Customers with outstanding friendly and reliable service offered

- Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

- Check on the Export Documents Compliance when processing the export work order

- Apply the correct export permit and other export custom processed on timely manner

- To answers all call promptly

- Monitor the onboard status without fail and to informed customer on any irregularity

- Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team

- Always ensuring that the Airfreight rates apply is correct and updated.

- Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

- Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

1) Minimum 3 " O" Level or 5 " N " Level

2) 2 years’ experience within the same industries / field

3) Require basic knowledge of computer (e.g. Excel, Words etc.)

4) Speaks and write Japanese with knowledge of the culture is preferred

Talents@Work Pte Ltd (21C0501)

Joshua Tan (R22107946)

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

We're looking for a friendly and efficient team player to join us in Katong! If you have a warm, helpful attitude, enjoy fast-paced work, and can handle multiple tasks with ease, we’d love to hear from you! Here’s what we’re looking for:

✨ Skills Needed:

• Sweet and courteous customer service skills

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

Position: Sales Engineer (Sales Coordinator)

Working Day: Monday – Friday (8.30am – 5.30pm)

Working Location: Woodlands

Salary: $2300 - $3,000 + Mobile Claim + Transport Allowance (Cab-charge Card)

Requirements:

• Possessed Diploma in Engineering or any equivalent qualification
• Prefer at least 1 year working experience
• Technically incline with Sales Experience in Semiconductor Industry are preferred
• Willingness to travel oversea as required
• Training Provided

Responsibilities:

• Identify and create sales opportunity to penetrate new accounts for parts sales and main existing products
• Service corporate accounts and manage full sales cycles
• Follow up with customer enquiries
• Build strong and sustainable relationships with customer
• Prepare sales documentation
• Any other ad hoc duties assigned

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Position Overview:

The Customer Service Assistant will support the smooth operations of Camp Asia by handling customer inquiries, supporting the online booking process, and providing vital administrative and logistical support before and during camp sessions.

Key Responsibilities:

1.Customer Service Support:

· Assist the Customer Service and Bus Transport Executives with inquiries via phone, email, and face-to-face.

· Provide accurate and timely responses to customer queries.

· Support customers with the online booking process and resolve any booking-related issues.

· Provide appropriate solutions to any concerns raised, ensuring high levels of customer satisfaction.

· Follow up with customers to ensure their issues are resolved and they are satisfied with the services provided.

2.Administrative Support (Pre-Camp Season):

· Ensure the booking system capacity is updated accurately.

· Review and generate reports from the booking system.

· Update and maintain accurate reports before the camp begins.

· Prepare and organize administrative documents for the camp setup.

· Manage and update the Finance refund and credit report and monitor payment statuses.

3.Administrative Support (During Camp Season):

· Update reports and generate necessary administrative documents.

· Provide logistical and administrative support during camps, assisting the Customer Service, Transport, and Operations Teams.

· Perform ad-hoc administrative tasks as required during the camp season.

Qualifications:

· Excellent communication skills, with a preference for bilingual proficiency.

· Attention to detail and ability to manage multiple tasks.

· Possess advanced Microsoft Excel skills.

· Ability to work collaboratively in a team environment

Contacts:

· Head of Camp Asia

· Camp Asia Sales & Marketing Manager

· Camp Asia Manager

· Camp Asia Team- Customer Service, Programme and Operations Executive

· Parents & Children of Camp Asia Programmes

· Events Staff

Working Conditions:

· Office environment during non-holiday camp time

· Outdoor school environment during holiday camp seasons.

· Extended hours during peak holiday camp season

· Some weekend work during holiday camp seasons and marketing events.

Terms of Employment

· Working Hours: Monday to Friday: 8:00 am – 5:30 pm

· Holiday Camp: Monday to Friday: 7:00am – 4:30 pm

· Annual Leave: Yes

· Referee request: Required

· Background Check: Required

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

· Dealing with inbound customer calls to deal with enquiries and perform cross selling

· Min Nitec/ Diploma holder; Possess certificate of BCP, PGI & HI is a plus

· Salary up to $ 3,500 + KPI allowance + Completion bonus

· Monday to Friday 9-6pm

· 1 Year Contract - Convertible

Roles and Responsibilities:

• Ensure accurate and timely updates of customer interactions in the CRM system.
• Maintain and improve quality results by adhering to standards and recommending procedural improvements.
• Meet Key Performance Indicators (KPIs) as set out in the Contact Centre.
• Provide high levels of service delivery, contributing to team performance standards.
• Resolve customer concerns, feedback, and complaints using appropriate skills and techniques.
• Communicate customer feedback to the Team Manager for service improvement.
• Deliver excellent customer service and ensure a positive experience in day-to-day activities.
• Proactively promote and cross-sell company products and services when opportunities arise.
• Foster positive, professional relationships with colleagues and stakeholders.
• Be willing to perform additional or overtime duties when required by operational needs.
• Assist with ad hoc initiatives and projects as delegated by management.
• Stay updated with job knowledge by studying new products and participating in educational opportunities.
• Contribute to the continual improvement of operations, customer journey, experience, and product/campaign redesign through insights and support for team and management projects.

Job Requirements:

• Minimum of 1 year experience in a contact centre environment.
• Certification in BCP, PGI, and HI is a plus.
• Experience in the financial industry/insurance sector is highly preferred.
• Minimum Nitec or Diploma holder.
• Strong communication skills with a results-driven mindset.
• Ability to thrive in a fast-paced, changing environment.

Should you be keen, please send your cv to [email protected] or reach out to me at +65 8869 8708.

I regret to inform you that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Celine Lee

EA Licence No. 11C5502

Registration No. R1982802

Working Days: 4 weekdays + 1 weekend
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - 2800
Location: Tiong Bahru

Job scopes:

1) Customer Service

Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
Upkeep of Centre’s student management system and perform audit of system regularly

2) Administration

Prepare invoices and handles payment collection
Prepare debtors listing and send reminders for late payment
Maintain petty cash and prepares daily collection report
Perform ad-hoc duties assigned by Manager

3) Teachers’ Support

Support teachers in photocopying and preparing of materials and resources
Assist teachers in the dismissal of classes and attendance taking
Participate in file checking and results tracking

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Supporting the Sales Team in driving rental of storage units, with the aim of improving the Group’s occupancy rate and profitability
• Drive the sales of associated products such as merchandise
• Conduct site viewings and maintain necessary communication with the Sales Team and enquiries
• Administrative documentation such as agreements, storage declarations and others
• Ensure timely payments by customers
• Ensure respective Site is well-maintained and prompt fault reporting to the relevant team
• Preparation and submissions of various reports as required

Requirements

• Candidate possess O level / Diploma
• 2 years of working experience in the related field is required for this position. Experience in customer service in various industry.
• Excellent communication skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

#SGUnited

• Dispute and Scam Management: As the primary point of contact for escalated customer issues related to disputes and scams, you will provide expert guidance, conduct thorough review, and offer alternatives to resolve these concerns in a timely manner.
• Problem Solving: You will review complex customer issues in detail, offering fair and effective solutions that prioritize customer satisfaction.
• Process Improvement: You will actively identify areas for process improvement, proposing changes that enhance the overall customer experience and streamline operational workflows.
• Collaboration: You will collaborate closely with various internal stakeholders to ensure smooth and efficient support for customers across different touchpoints.
• Coaching and Knowledge Sharing: You will share your expertise with front-line teams by identifying training needs and providing feedback to improve their understanding and handling of dispute and scam-related issues.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Summary:

• UP to S$3,000
• 5 days’ work week (8.30am - 5.30pm)
• Location: Bedok

Job Responsibilities:

• Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
• Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
• Handle claims received from customer.
• Handle office reception duties include attending to incomings calls and faxes.
• Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
• Prepare documentations relating to Certificate of Origin, Letter of Credit shipments, etc.
• Proper keep and filing of import / export documents.
• Responsible for any other general admin duties.
• Perform any other duties assigned by the superior.

Job Requirement:

• Prior experience in order/sales admin support
• Ability to work in a fast-paced environment to work independently and in team settings
• MS Office proficient

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

Job Descriptions

• Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore
• To act and respond to faults / incidents / complains as per established SOP
• Generating Fault Reporting
• Support in other roles as may be instructed by facility supervisor

Requirements

• Min N Level or Nitec and above education.
• At least Two (2) years of relevant experience dealing with customers in a frontline / call center experience
• Candidate with facilities maintenance experience will be prefered or deal with fault / repairs reporting for buildings.
• Be proficient in English and one other language, computer literate, adequate typing skills
• Able to handle and swiftly respond with proper etiquette to telephone calls, emails received.

12 hours shift (8.30am to 8.30pm, 8.30pm to 8.30am)

Based in Tagore Lane Office

Able to work on shifts

Good in communication.