Responsibilities:

• Provide operational and administrative support for pre-enlistment medical activities and related services.
• Receive and analyze cases, determining required follow-up actions.
• Communicate with appellants and internal stakeholders to facilitate necessary actions.
• Coordinate with various agencies to retrieve data and inputs for case resolution while adhering to process flows.
• Investigate process gaps, identify root causes, and work with process owners and technical teams to implement improvements.
• Support audits, track report submissions, and ensure compliance.
• Respond to queries via phone and email with clear and concise advice.
• Perform administrative tasks to ensure process completion.

Requirements:

• Provide excellent customer service with strong communication and interpersonal skills.
• Handle diverse customer profiles and manage complex cases effectively.
• Utilize analytical and problem-solving abilities to resolve issues efficiently.
• Demonstrate meticulous attention to detail, discipline, and a service-oriented mindset.
• Collaborate effectively within a team and work independently when required.
• Leverage proficiency in Microsoft Office applications (Excel & Word).
• Leadership experience is an advantage.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience in healthcare would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

• Build and maintain relationships with customers
• Ensure accuracy on inventory management for cycle count and inbound & outbound
• Follow up with customers to resolve goods discrepancies weekly
• Ensure order shipments are processed accurately
• Any other adhoc duties as assigned

Requirements:

• Proficient in MS Office applications
• Min 1 years of related work experience
• Working Hours: Monday - Friday (9am-6pm), Saturday (9am-1pm)
• Location: Penjuru
• Salary: up to $3200
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

A Multi-National Company managing Executive Offices looking for OPERATIONS & CUSTOMER SERVICE EXECUTIVES.

Job Description:

- Greeting and managing entry access of members, visitors & guests, including conducting tours of premises.

- Responding to product & offering, service-related queries or requests from members, visitors/guests from various channels (online or onsite inquiries)

- Assisting members with the ‘move-in, move-out’ experience.

- Assisting on the day-to-day Centre operations, ensuring usage ready for tenants, visitors & guests, including but not limited to Centre opening and closing, general cleanliness and premise maintenance, setting up and managing specific spaces (e.g. pantry, meeting rooms) usage, etc.

- Responsible for handling Customers feedbacks/complains in a timely, accurate and reasonable manner.

- Administrative work required for Centre operation (e.g., handling front desk duties, courier matters, performing payment charges, creating invoices, submitting receipts, updating Centre and member records/transactions, etc)

- Assisting with and/or participating in members events and any other community related/driven initiatives.

- To perform any other duties or tasks assigned by the Supervisor.

Requirements:

- Possess a Diploma and above, preferably with experience in the Service industry.

- Min. 2 years working experience in Co-working space/office, Hospitality or Service industries.

- Proficient in the use of relevant office software (MS Office).

- Team player with ability to work independently.

- Due to the nature of work, candidates should be fluent in both English & Mandarin but not limited to.

- The Company is looking for candidates who possess friendly, energetic and cheerful personality, strong communication and coordination skills, team spirit, outgoing personality, responsible, ambitious, willing to learn new things, good at handling interpersonal relationships, and have a clear long-term career plan for their own work.

- Able to start work immediately or within a short notice.

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Whatsapp text ONLY +65 82250145

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Job Description of Customer Service Executive:

· Pick up customer's phone calls;

· Reply enquiry text and emails

· Assist and follow up with customer's request/order

· Pick and pack customer's order

· Coordinate with transporter/logistic partner for shipping/delivery matters.

· Follow up on collection of overdue accounts.

· Printing and Documents filling

· Data entry

· In-charge in others' Ad-Hoc duties as required

Job Requirements

• Strong teamwork and work ethic

• Good communication skills

• Able to work independently with minimum supervision, highly self-motivated, and possess a willingness to learn attitude.

• Proficient in Microsoft Office, especially Microsoft Excel, Word and Outlook

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Boosting sales revenue and profitability by achieving sales targets
• Recommend packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• Require MS Office and Excel Skills
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to work retail hours
• Adaptable to fast-paced environment
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English

Job description

We are looking for a cheerful Full-Time Customer Service Executive-Receptionist to join our new dental clinic in Mid Feb 2025 onwards.

Work Location: 52 Craig Road, Singapore 089690 (MRT: Tanjong Pagar)

Work Timing: Mon - Fri (9 - 5pm); Sat (9-1pm)

Salary range from $2500 - $4000 depending on experience + AWS

Front Desk Operational Support

• Maintain & manage a welcoming, organised clinic reception area
• Greet & support patients upon arrival or over the phone
• Handle enquiries via phone calls/Whatsapp/Email/Walk-in
• Manage appointment bookings, follow up calls, cancellations through all platforms and ensure adequate time between appointments for doctors
• Ensure data entry accuracy into booking system
• Patient registration & billing
• Key in sales of dental products
• Manage pantry & serve beverage to patients
• Monitor toilets to ensure cleanliness

Administrative duties

• Maintain accurate up-to-date patients’ information and compliance with PDPA regulations
• Ensure proper record keeping & maintain filing system
• Prepare documents and submit dental claims via insurance, CHAS, Medisave portals
• Assist in sending, monitoring & receiving cases sent to the dental lab
• Perform additional tasks as needed by clinic manager or doctors

Requirements:

• Minimum GCE 'N' Level / 'O' Level / ITE
• Fluent in English (Malay/Mandarin is a plus)
• Computer proficient - simple data entry
• Proactive, collaborative & able to work independently
• Excellent interpersonal skills & service oriented
• Highly organised and able to multi-task
• Training provided

How to apply?

Interested candidates should apply here or submit their resume to [email protected]

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student’s enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol

We regret that only shortlisted applicants will be notified.

Company Description

OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals' expertise in digital marketing.

Roles and Responsibilities

Admin and Operations

• Greet and assist learners and trainers with warmth and professionalism, ensuring a seamless experience.
• Assist with course setup, distribute materials, and provide logistical support to trainers and students.
• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Coordinate and oversee training schedules to ensure adherence to SOPs
• Supports and contributes to the company's continuous improvement and training programs.

Learner’s Management

• Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
• Build and maintain strong relationships with learners, to achieve high customer satisfaction
• Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
• Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
• Facilitate effective learning experiences for participants

What We’re Looking For:

• Willing to work on weekends
• Possess a Diploma or Degree in any discipline
• Strong interpersonal and communication skills with a passion for customer service.
• Excellent organizational abilities and attention to detail.
• Proficient in computer literacy eg. google drive, google sheet
• A proactive and resourceful attitude with the ability to multitask in a dynamic environment.
• Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus

Interested applicants, click APPLY NOW or email resume to [email protected].

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

Salary range offered: $3,000 to $3,200