Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

In a nutshell

This gig is all about delivering on our service standards on the gym floor, during a personal training experience. You’ll be empowered to perform as per the expectations stepped out in the Exercise Experience Coach journey.

A day in the life

• Perform in line with expectations identified within the Exercise Experience Coach journey.
• Provide exceptional service through our gym floor product range including ensuring the gym areas and equipment is maintained and presented as laid out as per brand standards.
• Deliver all products in line with the service level expectations attached to gym floor services and PT sessions combining unique physical experiences through to uplifting mind-body journeys.
• Leverage your personality to create a culture where the community become loyal clientale.
• Embrace feedback and suggestions to improve exercise product delivery.
• Advocate safety and ensure an overall safe environment for members and team members.
• Keep all workouts safe (considering equipment, technique and pre-existing injuries).
• Stay on top of all admin to ensure seamless booking, payment and validation of sessions.
• Naturally act as a brand ambassador to support marketing activities as required.

To land this gig… and your ongoing mindset

• You have the required recognised personal training certification to deliver PT sessions. You also have your first aid, flexibility to work a non-traditional schedule.
• You have aligned experience. You know how to deliver meaningful workouts and encourage mindfulness of the people around you. You’re an exercise enthusiast. You love to learn new skills as much as you love to deliver them. You’re comfortable connecting with members and thrive on building true community. You may already have a loyal following.
• You are people focused. You’re a raw and magnetic personality. You get a kick out of getting people to those I did it! Moments and witnessing their results and achieving their goals. You’re confident and cool under pressure. You love a friendly plank competition.
• You are self-assured. You listen intently. You speak eloquently. You can connect with anyone and You love to inspire.
• You are driven. You love motivating others. You leverage your life experience and charismatic personality to help members experience physical, mental and emotional breakthrough moments.
• You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to continually improve. Whatever a client needs, whatever a client is looking for, you help them find it.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impacts on ourselves, our company, and the communities we serve.

Join us.

About the Team

TikTok Product Infrastructure team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. This team is focused on improving usability, reliability, scalability, and security of TikTok product structure. If you are interested, we would be delighted to have you join us.

Job Description

1. Responsible for defining and optimizing the user experience of international short video products, enhancing product usability and fluidity.

2. Develop targeted experience optimization strategies based on differences in culture, demographics, network conditions, device types, and other regional factors.

3. Continuously optimize the basic experience through data-driven insights and user understanding to ensure the product experience remains leading.

4. Focus on short video product strategies, proactively explore new technologies in end-to-end scenarios for optimizing both the creation and consumption experience, enhancing both and promoting core data growth.

5. Based on an understanding of users, explore and discover new usage scenarios to create possibilities for further product growth.

Qualifications

Minimum Qualifications

1. Bachelor’s degree or higher, with over 3 years of work experience.

2. Strong data interpretation skills, logical thinking abilities, curiosity, and high self-motivation.

Preferred Qualification

1. Excellent communication and coordination skills, with the ability to collaborate effectively across departments.

2. A global perspective and passion, with continuous attention to global internet products.

3. A relevant technical/design background is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Title: Salesgirl / Store Assistant (Part-Time / Full-Time)

About Us: Mox & Lotus is Asia's premier retailer specializing in trading card games and collectibles. We are dedicated to providing exceptional customer experiences and fostering a vibrant community around hobby gaming.

Job Overview: As a highly reputable player in the industry, we hire based on integrity and aptitude. We are known for our exceptional customer service, so we are looking for someone who is good with names and faces, have a cheery disposition, and are able to communicate with customers clearly and pleasantly. You'll also assist in order preparation, inventory management, retail space maintenance, and cashiering duties.

Job Location & Hours: We operate from 2pm - 10pm on Mondays to Fridays, 12pm - 10pm on Saturdays, and 12pm to 8pm on Sundays. Full-time and part-time positions available, flexible schedule. A minimum commitment of three shifts a week is required, including weekends. Our work location is at 215 Bedok North St 1, #02-85, S460215, a short walk from Bedok MRT.

Key Responsibilities:

• During the on-job training, you will be required to learn how to operate the business in order to better understand the customer's pathway and experience. You will be required to do operations from time-to-time, in order to develop a better understanding of how to improve the experience.
• Order preparation, inventory management, retain space maintenance, and cashiering duties.
• You'll also be required to mind the store independently after probation period.

Requirements:

• Integrity, Honesty, and Good Aptitude is our #1 consideration.
• A relevant diploma or degree is required, students welcome.
• Knowledge in gaming and trading card games industry is not required.
• Meticulous attention to detail and strong organizational skills.
• Ability to work efficiently either alone or in a team in a fast-paced environment.
• Computer skills mandatory (Google Suite, Email, Web Whatsapp and Browser-Based Apps).

Benefits:

• Gain valuable experience in a fast-growing company that focuses on customer experience, service, branding, and marketing, preparing you for a larger role in the future.
• Competitive hourly rate and flexible working hours.
• Opportunities for growth and advancement within the company.
• Flexible working hours (part-time / full-time).
• Positive and supportive work environment with a focus on teamwork and excellence.

How to Apply: Join our team at Mox & Lotus and contribute to our mission of delivering exceptional service to hobby enthusiasts. To apply, please submit your resume and a brief cover letter to [email protected]. Thank you!

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilities:

• Assigned to handle export documentation.
• Ensure accurate and error-free manifestation of all shipments.
• Correspond with agents across our global network.
• Liaise with customers regarding our requirements.
• Ensure timely billing.
• Manage and organize records and files effectively.

Requirements:

• Minimum qualification of GCE "O" Level or Polytechnic diploma.
• Ability to work overtime as needed.
• Preferred experience in the shipping line industry.
• Proficiency in Microsoft Exchange, Microsoft Excel, and Microsoft Word.
• Positive personality traits and a strong team player.

Job Responsibilities:

• Coordinate with vessel's Agent for delivery to vessel and other local warehouse
• Preparation of delivery documents
• Handles data Entry to play the delivery
• Liaise with Warehouse for order picking and cargo readiness
• Assist and liaise with Customers on their Adhoc requirements
• Other ad-hoc duties/tasks assigned by superior
• Knowledge and Experience in Freight is an advantage

Job Requirements:

• Good team player with initiative and keen learning interest.
• Excellent follow-up and interpersonal skills with ability to interact well with internal and external customers.
• Versatile & detailed, self-motivated, pleasant personality with positive disposition
• Able to start within short notice/immediately.
• No Experienced candidates are welcome to apply

- Open to Singaporeans & foreigners

- Competitive package with bonuses & medical benefits

- Comprehensive in-house training Purpose:

As our new Sales & Customer Service Officer, you'll pioneer our new sales department at NK Robotics with your peers, focusing on client management and student enrollment while ensuring top-notch customer satisfaction.

Responsibilities:

- Master our programs, services, and processes.

- Identify customer needs swiftly for efficient sales conversion and service delivery. - Take ownership of leads to meet targets.

- Coordinate with teaching department for seamless operations. -Fulfill other duties assigned by management.

Ideal Candidate:

- O levels, Nitec certification and up.

- 3 weekdays and weekends availability required.

- English & Chinese proficiency; strong bilingualism is advantageous.

- Demonstrates emotional maturity and passion.

- Good persuasion and mediation skills.

- Professional with a positive, cheerful demeanor.

About the Company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities:

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required:

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements:

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

[Job ID: 780880]

Responsibilities:

• Communicate and coordinate with customers regarding sales orders and inquiries.
• Handle invoicing, purchase orders (P/O), delivery orders (D/O), and manage purchasing and receiving tasks.
• Process customer orders efficiently.
• Perform general administrative duties.
• Provide backup support for supply chain management activities.
• Complete other ad-hoc tasks as required.

Requirements:

• At least 1 year of relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Office applications (Excel, Word, PowerPoint), Adobe, and ERP systems.
• Mature, self-motivated, and able to work independently as well as part of a team.
• Ability to thrive in a fast-paced environment.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

We are looking for a highly motivated and customer-oriented individual to join our team. This is a fantastic opportunity for anyone who is looking to gain practical experience in the retail and ecommerce field.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers, and provide crucial support to our operations department, ensuring the smooth and efficient process of our day-to-day operations. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged.

What you’ll do:

Customer Service Management

• Respond to customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face and resolve complaints in a timely manner
• Respond to customers with general enquiries about products, services offered as well as placement of orders, refunds, cancellations or exchanges if any in a timely manner
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Ensure consistent brand service standards across all channels, including offline and online
• Allocate time to work at BIO retail store to stay updated on customer behaviour, preferences, and needs
• Collaborate with the order fulfilment team to address customer requests and ensure orders are promptly processed
• Provide accurate, complete information by using the right methods and tools for reporting
• Follow communications procedures, guidelines and policies closely
• Identify areas for enhancing the efficiency of the customer service process and collaborate with the team to implement improvements in this process
• Update Standard Operating Procedures (SOPs) as needed to ensure accuracy and relevance

Others

• Collaborate with other departments to improve overall customer service experiences and processes
• Assist any other duties or responsibilities assigned

What we’re looking for:

• Preferably Nitec, Diploma, Degree in hospitality or a relevant field a plus
• At least 1 year of relevant experience, open to fresh graduate
• Demonstrate excellent written and verbal communication skills, with a knack for creative writing
• Demonstrate patience, compassion, and a passionate commitment to maintaining excellent service standards
• Act as the customer's advocate and go the extra mile to ensure their satisfaction
• Stay up-to-date with customer service management trends and technology to ensure the brand experience remains competitive
• Proficiency in Microsoft Office applications such as Word and Excel
• Proficiency in Google Workspaces
• Display exceptional multitasking abilities, managing multiple projects simultaneously
• Take initiative, showing resourcefulness, has a problem solving mindset and a sense of urgency to meet deadlines
• Show meticulous attention to detail, able to follow-through on projects
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for fashion and jewellery

Job Responsibilities

• Oversee the Superintendents'offices and Customer Relations (CR) centre
• Manage the CR assistant and office assistant
• Arrange entry pass, accommodation, transport, carpark and meal for customers
• Handle the visitor list, daily planner and Customer Feedback
• Prepare Customer Satisfaction Report
• Monitor inventory and verify invoices of vendors
• Support company events
• Take and collate project photos for publicity purpose

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Bachelor of equivalent in any discipline
• Minimum 2 years of customers relations experience
• Training will be provided

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Yard)

51 Pioneer Sector 1 628437

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Main Responsibilities:

• Total client satisfaction.
• Coordination of all Customer Service issues within Convergint branch office and among colleagues.
• Monitor the quality of Convergint’s services in your branch office.
• Customer Service case updating, logging and filing in ERP system.
• Coordination and solving of CS events and after sales services.
• Documentation for clients, including: Handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates, etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Documentation submission / uploading Reports and CX Commissioning documentation processers
• Follow up and close case closely
• Arrange client RPM and send RPM report on time
• Weekly reports as required by the CS Manager

Requirements:

• Strong service sense and skills, good time management, high learning skill.
• Proven ability to build relationships with vendors, internal client and colleagues.
• Good communication and coordination skills.
• A meticulous person.
• Able to work under pressure.
• Immediate availability
• We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.

At Silver Bullion, we pride ourselves on helping our clients Truly Protect Their Wealth across the globe by minimizing their exposure to systemic risks via precious metals. As we expand our reach, we’re seeking dedicated and enthusiastic individuals to join our team as Customer Service Executives. If you're passionate about wealth protection and thrive in a fast-paced environment, we'd love to hear from you!

Responsibilities

• Provide outstanding customer support via phone, email, and chat in English.
• Assist customers with inquiries, complaints, product information, and general issues in a professional manner.
• Resolve customer issues efficiently, ensuring a positive customer experience.
• Collaborate with internal teams to escalate and solve complex problems.
• Accurately document customer interactions and maintain detailed records of customer inquiries.
• Potentially working in the early mornings as you will be serving mostly customers from North America, Canada and Australia.
• Stay updated on product offerings and company policies to provide accurate and timely information to customers

Qualifications

• Strong proficiency in English for speaking and writing required.
• Other languages is a plus.
• Previous experience in customer service, call center, or a similar role is a plus
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and manage time effectively in a high-pressure environment.
• Tech-savvy with knowledge of CRM systems and basic computer skills.
  

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information

Requirements

• Excellent verbal and written communication skills
• Ability to handle and resolve customer issues effectively and efficiently.
• Ability to handle multiple tasks and prioritize effectively.
• Accuracy in recording information and handling customer requests.

Location: Airport Cargo Road

Duties and Responsibilities :

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• No experience can apply. Training provided

[Job ID: 662615]

Responsibilities:

• Process quotations, purchase orders, and sales orders.
• Oversee Customer Consignment Programs.
• Ensure on-time deliveries for both internal and external customers by collaborating closely with customers, vendors, and engineers to meet requirements.
• Maintain and monitor stock inventory and manage stock movement.
• Update customer price books.
• Maintain an organized filing system for documentation.
• Respond to inquiries from customers and business partners.

Requirements:

• Minimum of 1 year of relevant work experience.
• Experience with Oracle or SAP systems.
• Capable of working independently with minimal supervision.
• Must be available for monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.