Client

Our client, a leading bank among the top three in Singapore, is looking for research ops to join the Group Transformation team. Blending art and science, employing design thinking and experimentation to build innovative solution that revolutionize how people live, work, and play. The Team is passionate about creating a joyful banking experience and having fun while they do it!

Job Type: 1-year contract/ subject to extension based on performance

Work Location: Central

The Role:

This unique opportunity within the Experience Strategy Team allows you to significantly impact the Bank's customer experience by driving Customer Obsession across six key markets (Singapore, China, Hong Kong, Indonesia, India, and Taiwan). You'll design, deliver, and continuously improve qualitative research training programs that empower staff to understand customer needs and drive impactful change.

Your Impact:

• Empower Bank Staff: Design and deliver engaging qualitative research training across six markets, managing the entire process from onboarding (teams in the program, includes briefing and scope of the teams’ research objective) to post-training support, including managing external trainers.
• Drive Research Excellence: Introduce and implement new qualitative research approaches, providing training where needed and ensuring best practices are adopted. This includes effective stakeholder management and project delivery.
• Showcase Success: Support the organization of events and communication strategies to highlight valuable customer insights across the bank. Data-Driven Decisions: Provide support for program data tracking and Reporting

Skills & Experience:

• Degree in Social Sciences in Sociology, anthropology, Business/Marketing/UX research.
• Minimum 5 years of experience in qualitative or UX research, demonstrating a proven ability to uncover customers' underlying motivations and needs.
• Proven experience in training and facilitating workshops for diverse audiences.
• Excellent communication and presentation skills, with the ability to engage and inspire learners and manage stakeholders.
• Proficient in PowerPoint, Excel, Figma, proactive, innovative mindset; comfortable adapting to fluid situations and embracing challenges.

To submit your application:

Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

Location: Sim Drive

Mon to Fri 9am to 6pm

Salary: $2500 to $3000 depends on experience+$200 allowances

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

[12 months contract, renewable]

The Government Digital Products team aims to spearhead the digital transformation of the Singapore government. Our team aspires to design and develop software applications that help government agencies better serve the needs of the people of Singapore.

We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies. Be part of a team that is driven, values excellence, and balances efficiency with effectiveness.

Key Responsibilities:

· Understanding in-depth how to use / configure / work with our product

· Assisting in the development and execution of marketing/outreach campaigns to build

awareness of our product

· Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers

· Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion

· Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably

· Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs

· Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy

Skill Requirement:

· Minimum of 7 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.

· Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities

· Confident in engaging and cultivating relationships with clients to drive adoption and customer success

· Proficient in English (verbal & written); excellent communication and interpersonal skills

· Bias for action; willingness to learn quickly, adapt, and proactively solve problems

· Ability to thrive in an a high-pace and ambiguous / agile environment

· Experience in engagement management for public service products will be a plus

· Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus

· Experience in digital marketing, events planning will be a plus

· Experience in copywriting and graphics design will be a plus

Role Summary:

The Technical Project Manager will oversee and manage technical projects related to the enhancement, replacement, and installation of innovative entertainment systems across the Resort. This role requires a strong understanding of entertainment technologies, excellent project management skills, and the ability to collaborate with internal teams, vendors, and contractors to deliver projects on time, within budget and to the highest standards of quality.

Job Responsibilities:

• Coordinate and chair design and project development meetings to define the performance and technical scope of proposed systems, ensuring follow-up actions are completed and documented.
• Plan, organize and maintain detailed project documentation, including specifications, site drawings, timelines, resource allocation, bills of quantities, and deliverables.
• Oversee vendor procurement by engaging internal teams, reviewing technical clarifications, evaluating vendor proposals, and ensuring required permits and reports are prepared.
• Supervise and track vendor execution progress, organize site access, and support installation activities while providing regular updates to stakeholders.
• Collaborate with teams to develop and execute site acceptance tests, final site inspections, and required project documentation, such as SATs and operational manuals.
• Facilitate training sessions and manage the project handover process to relevant teams, ensuring post-installation reviews are conducted.
• Monitor compliance with safety and operational guidelines, industry standards, and local regulations throughout the project lifecycle.
• Track project progress, manage payment stage approvals, and address any additional tasks or responsibilities as required.

Job Requirements:

• Degree, Diploma or WSQ Equivalent in a related discipline.
• With Degree, Diploma or WSQ Equivalent: 8 – 10 years of related industry experience required.
• Without Diploma or WSQ Equivalent: at least 10 years of related industry experience required.
• Proficiency in project management tools and methodologies with a proven ability to plan, organize and complete tasks in an acceptable timeframe.
• Knowledge of AutoCAD, Revit, or similar design software.
• Familiarity with Q-Sys, and similar audio networking platforms.
• Flexible approach to working hours with an ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in entertainment equipment and systems including: Staging, Lighting, Sound, Audio-visual, Rigging, Show Control, SFX and Automation.
• Strong knowledge of industry standards and safety protocols.

[12 months contract, renewable]

The Government Digital Products team aims to spearhead the digital transformation of the Singapore Government. Our team aspires to design and develop software applications that help government agencies better serve the needs of the people of Singapore.

We are looking for an outgoing individual who is able to cultivate relationships with different stakeholders, build a community, and drive adoption for the digital products we build to help government agencies. Be part of a team that is driven, values excellence, and balances efficiency with effectiveness.

Key Responsibilities:

· Understanding in-depth how to use / configure / work with our product

· Assisting in the development and execution of marketing/outreach campaigns to build

awareness of our product

· Run workshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers

· Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion

· Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably

· Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs

· Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy

Skill Requirement:

· Minimum of 5 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services.

· Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities

· Confident in engaging and cultivating relationships with clients to drive adoption and customer success

· Proficient in English (verbal & written); excellent communication and interpersonal skills

· Bias for action; willingness to learn quickly, adapt, and proactively solve problems

· Ability to thrive in an a high-pace and ambiguous / agile environment

· Experience in engagement management for public service products will be a plus

· Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus

· Experience in digital marketing, events planning will be a plus

· Experience in copywriting and graphics design will be a plus

• World-Class consultancy firm
• Design project experience

RESPONSIBILITIES:

• Responsible for Electrical Engineering services for the projects from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as mentor to new employees and provide technical assistance
• Advise engineers on the project administration and contractual issues
• Conduct technical discussion on common design problems
• Assist in maintaining high quality standards of design and construction
• To promote esprit de corps amongst employees
• Responsible to participate and support the Company’s SHEQ within their scope of duties

REQUIREMENTS

• Bachelor’s Degree in Mechanical or Electrical Engineering.
• Accumulated around 6 years of experience handling M&E Engineering ideally in semiconductor or construction projects

OTHER INFORMATION:

• Location: depending on Project
• Working hours: 5.5 Days
• Salary: To be Discussed based on experience (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

How To Apply:

This position is an excellent opportunity for a dynamic individual. It comes with stimulating challenges that will mould your capabilities and reveal your potential.

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: (R1875905), Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) (BEP) by clicking the ‘Apply link’ /

or call your friendly Consultant, David, at 9271 7510 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We would like to inform that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at https://www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

At Pontiac Land, our Human Capital Vision is:

Each individual valued, respected and contributing.

Each team cohesive, learning and aligned.

Each leader serving, coaching and modelling excellence.

Exciting benefits and opportunities await talents who join us! We seek to offer the following:

• A nurturing and team-based culture, with structured training and career development opportunities
• Comprehensive medical coverage, health and wellness programmes and Flexible Benefits for customized suite of benefits
• Unique schemes and benefits and inclusive of employee rates at our hotels and retail mall, subsidized lunch, birthday leave, examination leave and volunteer leave.

Job Responsibilities

• Extend a warm welcome to tenants/guests and assist with vehicle doors and offer help with large/bulky items
• Offer personalized attention to VIP guests during their arrival and departure to ensure a seamless experience
• Work closely with the Concierge to provide accurate directions and promptly answer guest inquiries
• Collaborate closely with the relevant departments to ensure the lobby and driveway are consistently well-maintained and presentable
• Actively seek feedback from tenants/guests to address any concerns, ensuring their satisfaction
• Maintain up-to-date knowledge of the Group's residences, properties, facilities, and surrounding areas
• Any other ad-hoc tasks may be assigned

Key Requirements

• Prior working experience in a similar capacity would be advantageous
• Good command of English and a local language (spoken and written)
• Possess guest oriented and service oriented skills
• Tactful with cheerful personality
• Well groomed and neat disposition
• Able to work well independently as well as in a team

Working hours & Location

• Nearest MRT station: Promenade Station (CC4/DT15)
• Working hours: Mondays to Fridays, 8AM to 6PM

JOB SUMMARY

This role is required to:

• Investigate Potential Inappropriate Sales (“PIS”) lodged against the Bank on investment products like bancassurance, fixed income, mutual funds, and structured notes.
• Review, investigation, engage and resolve disputes lodged with Financial Industry Disputes Resolution Centre (“FIDReC”).

RESPONSIBILITIES

• To review Client’s raised allegations on PIS, conduct investigation into allegations (review all relevant documentation, conduct interviews), and prepare investigation reports.
• To review Clients’ claims in disputes lodged with FIDReC, conduct and prepare investigation reports on PIS, Fraud or Service related complaints.
• To handle various levels of clients’ disputes, ensuring that they are dealt with in a fair and timely manner.
• Deliver professional and excellent client experience by providing accurate, relevant and timely information on our products and services.
• Investigate and review issues raised in disputes and preparing appropriate investigation reports.
• Being able to work independently and taking ownership of issues.

People & Talent

• Independent daily productivity towards meeting set targets and ensure consistency in quality of work.
• Individual responsibility to manage any escalated complaints.
• Prior banking sales, banking operations or investigation experience preferred.

Governance

• Identify opportunities and contribute suggestions for process improvement during the review of findings.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Client Experience team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 4 plus years of experience in banking processes..
• Experience Macros and powerpoint is preferred .
• Experience in Compliance is a plus
• Experience in a client experience/ complaint resolution: case management preferred
• Familiarity in banking processes and regulatory requirements is a plus .

Role Specific Technical Competencies

• Good writing and communication skill.
• Powerpoint
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Position Summary

The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy.

He/She is required to be service-oriented. Proactive in looking after our learners' needs. Able to work independently and with teams. Prepared to handle multiple and concurrent tasks and is willing to work on compressed work week and long hours.

When supporting Face-to-Face programme, He/She will be tasked to:

• Setup and teardown training rooms and support activity used to facilitate learning and experience
• Usher and register learners in accordance to internal SOP and government compliance
• Facilitate activities during learning sessions (e.g. role playing)

When supporting remote learning programme, He/She will be tasked to:

• Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)
• Assist trainers in facilitating activities during the remote learning sessions (e.g. breakout rooms)
• Prepare collaterals for remote learning parcels - Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)

Key Responsibilities

Execute Event Plans

• Support learner's registration and attendance tracking throughout event duration
• Execute pre, during, and post-event specifications and requirements in a timely manner in accordance to defined SOP and government regulations
• Event manage event changes between client, internal, and external stakeholders during programme day
• Coordinate logistics and resources across the organization and products and services
• Maintain the safety of an event by addressing security risks originating from within and outside, encompassing both natural occurrences and human-caused incidents.

Managing Stakeholders and Guest Experience

• Attend to inquiries and feedback from stakeholders, ensuring their concerns and suggestions are acknowledged and addressed professionally and in a timely manner.
• Communicate with internal stakeholders on event requirement to ensure smooth execution
• Deliver exceptional hospitality and go the extra mile to elevate the guest experience pro-actively
• Support Head of Department to implement departmental or cross-functional initiatives

Operational Excellence

• Evaluate how latest technology trends can be leveraged to spur innovation in participants' experience
• Evaluate how current workplace technology approaches can be improved to raise productivity

Maintain Venue Facilities

• Ensure that the venue is fully operational and ready to host events in compliance with venue facilities inspection protocols
• Execute venue repair operations protocols to correct identified failures in routine inspections
• Raise status reports of venue conditions to recommend follow-up actions
• Execute improvements of venue in conjunction with updated standard operating procedures

The ideal candidate should possess:

• A recognized Diploma in Hospitality/ Tourism Management/ Events Management is preferred
• Experience with Facilities / Venue Management is a plus
• A passion for service and hospitality
• Adaptability, determination and be able to thrive in a fast-paced environment
• Ability to analyze and resolve problems in a timely manner
• Good grooming
• Confidence in communication skills for reporting to stakeholders at different levels
• Demonstrate ability to interact with the customers, employees and third parties that reflects highly on the company’s values
• Willingness to work long hours or weekends as need arise
• Good organizational skills and attention to detail

This role is currently only open to Singaporeans/ PRs.

This is a contract role with possibility of conversion into permanent position.

Why Join Us?

At ROHEI, we're not just another company - we're a diverse family with a singular mission: to partner with organisations to build cultures that honour both people and results.

Since our founding in Singapore in 2007, we have consistently been recognised as one of Singapore's and Asia's Best Workplaces by the Great Place to Work Institute, with an internal Trust Index of over 98%. Join us in our journey to make a meaningful impact on the world of work.

Ready to contribute to our success? Apply today!

Are you passionate about connecting with communities and creating memorable experiences? Do you want to represent one of the world’s most iconic sports organizations? Real Madrid Foundation Football & Basketball School is seeking a dynamic and dedicated Community Relationship & Experience Executive to foster strong relationships and enhance the experience of our participants and stakeholders.

About Us

Real Madrid Foundation Football & Basketball School is dedicated to nurturing young athletes while instilling the values of Real Madrid. Through our specialized football and basketball programs, we empower students to reach their full potential both on and off the field.

Your Role

As a Community Relationship & Experience Executive, you will be the bridge between our school and its stakeholders, ensuring strong community ties and delivering exceptional experiences for participants. You will play a vital role in building relationships, managing events, and enhancing customer satisfaction.

Key Responsibilities

• Build and maintain strong relationships with parents, students, and community partners.

• Act as a brand ambassador, promoting the values and mission of the Real Madrid Foundation.

• Develop and implement initiatives to engage and grow the school’s community.

• Plan and execute events, workshops, and outreach programs to enhance stakeholder experiences.

• Address feedback and concerns, ensuring high levels of satisfaction.

• Collaborate with internal teams to deliver seamless program operations.

• Maintain accurate records of interactions and community engagement activities.

What We’re Looking For

• Excellent interpersonal and communication skills.

• Experience in community engagement, customer relations, or event management.

• A passion for sports and working with diverse communities.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office; experience with CRM tools is a bonus.

Why Join Us?

• Be part of a globally recognized brand that transforms lives through sports.

• Contribute to meaningful initiatives that inspire young athletes and communities.

• Enjoy a supportive, energetic, and collaborative work culture.

• Opportunities for career development and personal growth.

How to Apply

If you’re excited to make a difference and create impactful experiences, we’d love to hear from you! Send your resume and cover letter to [email protected] with the subject line: Application for Community Relationship & Experience Executive.

Be a part of the Real Madrid Foundation Football & Basketball School and help us build stronger communities through the power of sport!

Fresh graduates welcome.

Key responsibilities:

• Prepare accounting entries and schedules for preparation of monthly management report and quarterly group reports. Ensure reporting timelines are met.
• Work closely with AR and AP accountant to ensure smooth month-end closing.
• Prepare quarterly GST reporting
• Prepare financial data to support tax submissions by tax department, government declaration, and other departmental needs.
• Liaise with external auditors for year-end financial audit
• Preparation of annual audited financial statements, XBRL and statutory reporting for the group.
• Assist the Finance Manager to identify and implement process improvements to enhance accuracy, completeness and efficiency of internal and external reporting.
• Support ad-hoc projects as and when required.

Requirements:

• Min 3 years of prior experience
• CA Experience

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

Revup Proservices Pte Ltd

EA.24C2366

✨ Elevate Dining Experiences – Guest Experience ✨

Step into a riverside retreat where European elegance blends with serene charm. Our restaurant isn’t just about fine dining—it’s where milestones are celebrated, laughter echoes, and love stories unfold. With an exceptional menu and handcrafted cocktails, we’re on the hunt for passionate individuals to craft unforgettable guest experiences.

What Awaits You?

Our Client:

• Apparel Industry (Lingerie, Undergarments)
• Mon to Fri, Office Hour
• Tiong Bahru
• Up to $3000 + Transport Allowance

Responsibilities:

• Manage stock levels and coordinate timely product shipments with overseas suppliers
• Update purchase orders, prepare launch plans, and execute stock allocation for new product releases
• Collaborate with Sales and Marketing teams to align with customer preferences and adjust pricing as needed

Requirements:

• Min Diploma in Business or equivalent

For interested applicants, please click "Quick Apply"

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Nurul Asilah Binti Ismail | EA Reg No: R24121710

JTE Recruit Pte Ltd | EA Lic No: 14C7215

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values:

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Heritage Collection is a boutique hospitality group based in Singapore with a global footprint (properties in Singapore and New York). We have experienced tremendous growth since 2011 and we currently manage a portfolio exceeding 25 properties across Singapore and New York.

We are currently looking for a self-motivated individual with an outgoing personality and passion in customer service, to take on the role of Guest Experience Executive

Your Main Job Scope:

- Build and enhance the Heritage brand with your bright and happy personality so as to attract new tenants and retain existing ones.

- (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs - you must be fit and like being on the go! You can clock as many as 30k steps in a day!

- Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.

- Provide feedback on our self check-in system and work with vendors when there are updates.

- Manage guest complaints and work to resolve them or provide feedback to Management

- Report room issues in a timely manner - you will work with our in-house technicians or outside vendors to address building maintenance concerns.

- Coordinate with guests for their weekly housekeeping

- Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of maintenance and proactively highlight issues that need to be addressed

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

- Manage supplies like paper goods and cleaning products

- Work with external vendors like laundry service providers to ensure operations are not disrupted

Requirements and Qualifications:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 1 year of experience in Hospitality work

- Shift Work, Off on Weekday or Weekend.

- 1-2 years of property management experience preferred.

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to work on 6-day work week, weekend duties, work on public holiday and answer texts (eg guests complaints and enquiries) outside of normal office hours.

• Experience Improvement: Contribute to the design and implementation of various employee experience programs, creating engaging communication materials and strategies to uplift employee experience.
• Community Platform Development: Support the creation and growth of an employee engagement and community platform, fostering connection and collaboration.
• Innovative Solutions: Utilize Agile and Design Thinking methodologies to develop people-centered solutions that will improve the employee experience.
• Project Management: Lead and run various projects and initiatives, coordinating between stakeholders, product owners and vendors, including technology deployment and development where relevant.
• Cross Functional Collaboration: Partner across unit or departments to deliver impactful employee experience initiatives, contributing to planning, resource allocation, and program success.
• Learning & Development: Actively participate in new learning initiatives, promoting a culture of continuous self-improvement.

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

• Attend all incoming calls in a fast, accurate and courteous manner.
• Manage Zendesk and ticketing software system
• Respond to emails in a prompt and professional manner.
• Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame.
• Handle special requests.
• Communicate with Behold Julien venues and other departments to ensure seamless communication.
• Assist customers all other relevant enquiries
• Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management,

Qualifications:

• Minimum of 2 years of experience in guest services within the hospitality industry.
• Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
• Good understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Key Responsibilities

· Lead and execute all phases of the design process, including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing.

· Develop and maintain design systems, component libraries, and UI kits to ensure consistency and scalability across projects.

· Leverage industry-standard tools like Figma, Sketch, Adobe Creative Suite, and Adobe XD to create high-quality deliverables.

· Collaborate closely with cross-functional teams to translate business goals and user needs into innovative and effective design solutions.

· Gather and interpret qualitative and quantitative feedback to continuously improve designs.

· Produce a well-rounded portfolio showcasing project work, emphasizing a deep understanding of project objectives and measurable outcomes.

· Clearly and effectively communicate design concepts and recommendations to stakeholders.

· Assist product engineers in implementing designs and resolving design-related challenges.

· Stay updated on the latest design trends, tools, and technologies, and recommend improvements or new methods.

· Continuously advocate for the user, ensuring customer needs are met beyond the obvious through an intuitive design approach.

· Tackle challenges creatively and solve problems effectively, adapting to project needs and audience requirements.

Qualifications

Educational Background:

· Bachelor’s degree in information technology, Design, or a related field, or equivalent work experience.

Experience:

· Proven experience in all aspects of the design process, from ideation to execution.

· Demonstrated expertise in creating and managing design systems and UI kits.

Skills & Tools:

· Proficiency with design tools such as Figma, Sketch, Adobe Creative Suite, and Adobe XD.

· Strong attention to detail and a creative mindset for problem-solving.

· Ability to synthesize and act on user feedback effectively.

Soft Skills:

· Excellent collaboration and communication abilities.

· Dynamic and engaging personality with a proactive approach to improving processes and designs.

The Guest Experience Manager oversees the VIPs and concierge functions, ensuring compliance with hotel standards and creating memorable guest experiences. This role coordinates with various departments to anticipate and meet guest needs and is well-versed in product knowledge to provide informed recommendations. The Guest Experience Manager manages the team to deliver exceptional service, fostering a welcoming environment and ensuring a seamless and personal guest experience.

Task and Responsibilities:

Guest Experience Operations:

• Be Knowledgeable about all VIPs in-house, hotel functions and special events.
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g website, Opera PMS and distribute this information within the hotel to all relevant departments by e.g daily guest fact sheets/reports and ensure information is updated in the guest profile.
• Liaise with DOR and FOM, to prepare tailor-made guests’ itinerary when appropriate and coordinate VIP greetings and departures- ahead of time.
• Prepare requests for VIP amenities and ensure communication within all departments for proper delivery, proper placing and look, tracking, and retrieval.
• Welcome and greet guests, provide property tours, share the knowledge of our brand.
• Ensure repeat and VIP guests receive appropriate service and their requests are fulfilled.
• Address guests' complaints and requests in a polite and efficient manner.
• Maintain a record of all complaints, feedback, and requests, follow up and inform concerned operating departments.
• Walking public areas and ensuring guests are having a great experience.
• Oversee Quality program. Conduct meetings with corresponding departments. Review and respond to guest reviews.

Maintaining Concierge Operations:

• Oversee day-to-day operations, ensuring quality standards and customer expectations are met.
• Develop specific goals and plans to prioritize, organize, and accomplish tasks.
• Keep the concierge team focused on critical operational components to drive guest satisfaction and achieve financial targets.
• Establish and maintain a comprehensive database for restaurants and local attractions for team use.
• Build and maintain relationships with local attractions, restaurants, and businesses to enhance guest experiences.
• Providerecommendations and arrange services for guests, including car rentals, transportation, office services, beauty services, babysitting, repairs, and shopping.

Job Requirements:

• A diploma in Hospitality is a plus.
• Minimum of 5 years in Front Office or Concierge experience in a similar capacity, preferably in a luxury hotel environment.
• Knowledgeable about the city, tours, and excursions to refer guests to various tourist destinations.
• Possess a professional disposition with good communication and interpersonal skills.

Location: East

Responsibilities:

• Lead and manage a team of QS in the administration and review of procurement and contract management
• · Responsible and lead the team on evaluation and preparation of sub-contractors' claims and issuance of payment response within stipulated timeframe (SOP Act)
• Allocate tasks to QS and provide effective supervision
• Review contract documents and provide cost estimates on tenders
• Oversee and manage main contract progress claim and subcontract payment including variation claim
• Resolving contract disputes and contract claims, assessing entitlement for extension of time and loss/expense claim
• Oversee the management of document control and distribution of drawings, specifications, and all other relevant documents.
• Communicate contract-related information to all stakeholders
• Ensure proper documentation of additional works, alterations or design changes, and lead the team in preparing variation orders
• Advise and administer Extension of Time claim
• Ensure timely finalisation of main contract and subcontract
• Prepare and monitor project cost budget, cash-flow for project, track changes in design/construction work, variations and adjust budget projections accordingly
• Able to independently lead and manage project

Requirements

• Bachelor’s Degree in Quantity Surveying / Construction Management / Civil Engineering or equivalent
• Minimum 6 years relevant experience in project tendering, contract negotiation, administration and/or management
• Experience in HDB Projects

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Responsibilities

• · Plan, execute, monitor and control project as per contractual, client and QEHS requirements.
• · Ensure smooth implementation of work progress so project can be completed on time, within budget and meet contractual & safety standards.
• · Manage suppliers and sub-contractors to ensure compliance in terms of QEHS, schedule and cost.
• · Define clear roles & responsibilities, and deliverable requirements of team members.
• · Monitor construction productivity and provide recommendations for improvement to works.
• · Preparation of site progress report and necessary documentation.
• · Ensure that all project documentation including emails exchanges are maintained properly
• · Report to management periodically on status of project in terms of QEHS, cost and schedule.
• · Any other duties assigned by management.

Requirements

• Bachelor’s Degree in civil engineering, Construction Management or equivalent
• At least 5-10 years of experience in the field of project management
• At least 5 years of experience in a main-contractor company involved in HDB BTO project

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref45(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang Sue Leng

EA Personnel Reg No: R24121588

Be the Voice of Exceptional Patient Care

About Us

At The Straits Medical Services, we are dedicated to delivering exceptional patient care. As we expand with new outlets opening across Singapore, we’re building a dynamic team to lead the way in patient service excellence.

Why Join Us?

• Competitive Employee Benefits
• Exciting Growth Opportunities
• Comprehensive Training
• Collaborative Team

Your Key Responsibilities

• Manage calls, as well as handle patient inquiries via email and WhatsApp, ensuring timely and clear communication.
• Coordinating appointment follow-ups and ensuring efficient clinic operations.
• Addressing patient concerns with professionalism, empathy, and a focus on resolution.
• Maintaining accurate and organized patient records in compliance with clinic standards and protocols.
• Collaborating with the medical team to ensure a smooth and integrated patient experience.
• Providing support to overseas patients, including coordinating their travel arrangements.
• Following up with patients after procedures, ensuring they have received appropriate support during their recovery.

Requirements

• Experience in roles like air steward, hotel concierge, or call center is a plus.
• Strong communication skills, both verbal and written.
• Excellent attention to detail and multitasking abilities.
• Genuine care for patients, ensuring a supportive environment.
• Fluency in English required; additional languages are a bonus.
• Flexibility to adapt to changing tasks and patient needs.

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.