The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

• Working hours 8.30 am to 5.30 pm, Mon to Fri.
• Medical and Dental Claim
• Performance Bonus & 13 months
• Annual Leave 14 days

Responsibilities:

• Provide comprehensive support to corporate clients, managing orders and inquiries from start to finish.
• Oversee distributor relations, focusing on procurement and customer service.
• Prepare quotations and necessary documentation to customers.
• Keep updating pricing data & order status for clients reference.
• Collaborate with clients/logistics forwarders/ and other departments to ensure smooth operations.
• Address customer inquiries shortly.
• Work closely with internal departments (sales, warehouse, engineers) to resolve customer issues and implement effective solutions.

Requirements:

• Diploma with 2+ years of relevant experience.
• Strong communication skills.
• Works well under pressure

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

Company Description

Airsquire is a Singapore tech company revolutionizing industrial 4.0 jobsites with our cutting-edge 360° A.I. space virtualisation technology. We are riding on the smart nation wave in construction digitalisation in Singapore, and have acquired the largest enterprise clientele of reputable real estate developers and builders in Singapore. We are building on our momentum in the market and looking to grow our team. If you identify yourself as a challenger, self-starter, team player and want to work with an open-minded, talented, energetic team - then Airsquire is for you!

Job Summary

Join our team as a Customer Success Executive, you will play a pivotal role in ensuring the success and satisfaction of our customers by providing technical expertise, proactive solutions, and tailored support. You'll act as the bridge between the technical and customer-facing teams, ensuring seamless integration and optimal use of our 360° AI capture technology.

Responsibilities:

• Onboard: Lead technical onboarding, provide training, and ensure seamless customer deployment of our AI solutions.
• Support: Act as the primary technical contact, addressing inquiries, troubleshooting issues, and delivering solutions.
• Feedback: Build strong customer relationships, gather feedback, and advocate for customer needs within the organization.
• Monitor: Monitor adoption metrics, identify challenges, and deliver actionable insights to drive customer success.
• Advocate: Collaborate with cross-functional teams to align product updates and showcase customer success stories.

Key Requirements

• Education: Degree in AEC (Architecture, Engineering, and Construction) or Facility Management.
• Experience: Project site management experience, ideally as a Project Manager or Site Engineer, in construction projects.
• Customer Focus: Proficiency in customer success, client-facing roles, and simplifying technical concepts for diverse audiences.
• Technical Skills: Skilled in issue management and prototyping tools like Jira and Figma, with strong problem-solving and workflow mapping capabilities.

Job Opportunity: Contract Customer Service Agent

• Location: Tuas
• Duration: 6 months + 0.5-month completion bonus
• Salary: $4,000 - $5,000 base
• Transport:No allowance provided.
  Company bus available from Boon Lay, Jurong East, Choa Chu Kang, Outram, and Bedok MRT.
  

Working Hours:

• Monday to Friday, 8:15 AM – 5:00 PM

Requirements:

• Min Degree holder.
• SAP proficiency is mandatory.
• Experience in supply chain or shipping operations.
• Available to join immediately.

Key Responsibilities:

1. Process customer orders and handle inquiries via email, fax, or phone.
2. Follow up with business units for fixed/ad-hoc billing and generate monthly reports.
3. Coordinate with customers and sales teams on sales order statuses.
4. Work with internal departments to ensure timely deliveries and resolve issues efficiently.
5. Manage export shipments for intercompany and direct overseas customers.
6. Prepare shipping documents for local and export shipments.
7. Investigate internal and external complaints, identify root causes, and propose solutions.
8. Verify hazardous substance licenses for customers, ensuring compliance with NEA and SPF regulations.
9. Handle any ad-hoc duties assigned by the manager.

How to Apply:
Please send your resume to:

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description: Customer Support Engineer

Handle Industrial Product Enquiries with correct Tech Spec.

Involve and support current projects and provide solutions.

Provide Technical Support to Customer Production Needs.

Quality Checking & Control on our Product Received to make

sure is conform to customer required product specifications.

Communicate well with suppliers for correct product specs.

Requirements:

Diploma/Degree in Mechanical/Manufacturing/Industrial/

EEE/ Engineering.

Experience in Manufacturing/Industrial/Production work.

Fluent in EXCEL spreadsheet and computer software use.

Good communications skills & customer service mindset.

Independent, Responsible, Self Starter and Result Driven.

1-3 years working experience. Graduates also can apply.

Email: [email protected]

Working Hours: 10am to 8pm, Monday to Sunday including public holidays, with 1 rest day per week and intervals (Work schedule will be within 44 hours per week with shifts assigned on a roster basis by the reporting manager)

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1. Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2. Asking customer for their beverage of choice and serving them upon arrival

3. Managing large customer numbers during high traffic in the experience centre

4. Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5. Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6. Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7. Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8. Conducting quick showroom tours at slow traffic

9. Guiding customers to the relevant responsible Expert

10. Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11. Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1. Making sure the customer journey starts smoothly

2. Capturing and transferring basic data to back office and Sales Experts

3. Maintaining an overview over the team and communicating needs and resources within the team

4. Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5. Searching actively for open tasks during low traffic in the showroom

6. Supporting reception in providing phone service

7. Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8. Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9. Support all customer experience facilities in the House of Progress as golf and racing simulator

Requirements

Formal Qualifications

1. The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2. Customer and team-oriented

3. Highly service-oriented

4. Exceptionally helpful and caring towards others and understanding of their needs

5. Honest and authentic nature to instil trust in the customer

6. Very responsive and accommodating towards queries or requests of customers

7. Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8. Highly self-motivated individual that is determined to follow-through on their tasks

9. Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10. A passion for the automotive industry and a commitment to support other team members during low traffic periods

11. Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12. Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13. Ability to work evening hours, weekends and holidays

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholders
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job duties & responsibilities

• Prepare, serve and deliver high-quality products in accordance with the procedures and standards of the restaurant.

• Clearing the tables after the meals at the restaurant

• Process customers’ orders and generate their bills

• Pick and Pack food items according to customer orders

• Provide counter/takeaway service

• Dispose of waste

• Assist to maintain the cleanliness of the kitchen

• Assist the team in front-of-house and back-of-house duties

• Comply with workplace safety and health policies and procedures.

Requirement:

• A good team player with a positive work attitude

• Able to perform multi-task work

• Able to perform shift work, work on weekends and public holidays

• Those with no experience but have a passion for food preparation may also apply

• Salary will be commensurate based on experience

Benefits for Full Timer Position

• Annual Leave

• AWS and Various Incentives (T&C will apply)

• Free Duty Meals & Staff Discount

• Medical Benefits

• Insurance Coverage

• Training & Development

• Career Progression

• Long Service Awards

The Customer Engagement Executive is a non-sales role responsible for post-sales client management.

• Fulfil the appropriate advertising requirements for external and internal clients either via online media or magazines fulfilments.
• Report to Project Manager to fulfil the advertising requirements.
• Support operations by posting up of job advertisements and other online media entitlements, example banners, course postings, course programs.
• Meet deadlines and targets.
• Responsible for the monthly process deliverables and performance standards.
• Assist sales in operations and part of account/project management.

Role Accountabilities:

Clearly detail the objectives and outcomes required of the role.

• Make sure that all fulfillment work is uploaded accurately and on time.
• Meet deadlines and targets.
• Make sure reports are extracted and send out on time, with accuracy.
• Liaising with clients (internal and external) are met with professionalism.

Qualification Requirement (Technical & Experience)

• Preferably prior working experience.
• Possess a strong interest in internet/software industry.
• Responsible individual who is diplomatic and possess strong communication skills.
• Self-starter, fast learner and analytical with a “can-do” attitude

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Customer service includes responding to questions and requests from clients, giving details about goods and services, and handling grievances.
• Transaction processing includes accepting orders, completing applications and paperwork, and managing returns and reimbursements.
• Customer interaction documentation includes keeping track of questions, requests, answers, and follow-up activities.
• Escalating problems: Making necessary phone calls to additional team members or departments
• Keeping track of client information, including updating databases and guaranteeing client satisfaction
• Customer feedback reporting: Providing reports on concerns and feedback from customers
• 5.5 working days

Roles & Responsibilities :

• Able to work independently.
• Preferably able to start immediately.
• Good communication skill.
• Experience in Trade Bill will be an advantage.
• Support Sales Engineer.
• Handle Quotation / PO / DO / Invoice / Profit and Loss Statements / shipments / receivables from customers / payables to suppliers / Filing / any other ad hoc duties.
• Communicate with customers / suppliers.

Job Requirements :

• Minimum 1 year related working experience.
• Experience in using MS Office.

We offer attractive remuneration plus other benefits. If interested, please email with full resume to [email protected]

Job Description:

• Received enquiry from Sales or direct customer and forward to Planner with cargo details.
• Received rates from Planner, forward to Sales and follow cargo status.
• Create JOB in Cargoware for cargo details, shipper requirements and request Planner to proceed booking with quotation email.
• Provide booking confirmation to customer or Sales once received Planner.
• Manage HAWB process in Cargoware and activate service provider - Declarator for Export permit declaration.
• Monitor shipment status of uplift, arrival and any irregularity.
• Received inbound pre-alert from customer. Activate service provider - Declarator for Import permit and liaise with OPS for terminal clearance, breakdown or delivery (if any).
• AR process and ensure receipt payment from customers within granted period.
• Others - Source prices or solutions for businesses do not transit via SG if any enquiry from Sales through WCA network.

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in air freight industy or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

Job Description:

• Process high volume of quotations, sales orders and invoicing accurately and promptly.
• Respond to customer inquiries via phone and email in a courteous and professional manner.
• Collaborate with internal and external stakeholders to resolve order-related issues.
• Arrange transportation for local delivery and liaise with warehouse for the packing and delivery of goods.
• Attend to walk-in customers.
• Preparing and verifying export documentation.
• Perform ad-hoc assignments assigned within reasonableness.

Requirements:

• Minimum GCE 'O' Level Qualification.
• At least 1 year of experience in order processing or customer service industry.
• Strong communication and interpersonal skills.
• Meticulous, detail-oriented with excellent accurancy and multi-tasking abilities.
• Comfortable in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Word & Excel).
• Able to converse in English and Mandarin.
• Mature, self-motivated, and able to work independently as well as part of a team.

Benefits:

• Monthly Variable Incentive, AWS and Variable Bonus.
• Lunch, Transport and Mobile Allowance.
• 14 days Annual Leave.
• Medical/Dental Benefits and Health Check.
• 5-day work week.

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line:

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and three more ships planned. One of these ships will exclusively homeport in Singapore for at least five years beginning in 2025, marking the cruise line’s debut in Southeast Asia.

About the Role:

The Associate Manager, Customer Relationship Management (CRM) is responsible for managing marketing automation platforms and workflows to streamline customer communications. This role involves developing and implementing automated marketing campaigns, ensuring consistency and effectiveness, and collaborating with CRM and analytics teams to integrate customer insights into marketing strategies.

Responsibilities:

• Marketing Automation Management: Oversee the setup, configuration, and optimization of marketing automation platforms.
• Campaign Development: Develop and implement automated marketing campaigns to nurture leads and support customer journeys and drive customer engagement, conversion, and retention.
• Execution: Design, build, and sustain end-to-end marketing campaign flows from data selection to HTML development, data validation, proofing and campaign deployment. Perform technical analysis, level-of-effort estimation, and contribute to the development of direct channel communications
• Analytics & Optimization: Identify customer segments for targeted marketing programs, develop testing scenarios and hypotheses, monitor and analyze campaign performance data to identify areas for improvement and optimization.
• Support the global loyalty program and integrate the process into the overall framework
• Conversion: Encourage customers who receive email updates to book their itineraries through targeted and compelling marketing messages.
• Collaboration: Work with content, creative, and technical teams to ensure seamless integration of marketing automation initiatives. Partner with cross-functional teams to analyze business and marketing data and effectively translate analytics into clear insights, actionable recommendations, and strategies to optimize existing processes and drive key business metrics.
• A/B Testing: Develop and execute A/B testing plans to continually improve campaign performance.
• Data maintenance - Assist in data entry and maintenance of marketing databases and systems, ensuring data accuracy and integrity for reporting purposes.
• Vendor Management - Coordinate with external vendors and suppliers for procurement of marketing services and materials and manage vendor relationships effectively.
• Financial Administration: Assist with budget tracking for direct marketing activities, ensuring compliance with company policies and procedures.
• Best Practices: Stay updated on marketing automation best practices and emerging trends to enhance the effectiveness of campaigns.

Requirements:

• Experience with tools such as Salesforce / Clever Tap
• Strong business and commercial acumen with proven track record of driving exponential sales growth through the effective management of CRM analysis, channels and platforms (Meta, YouTube, Google, Adobe Campaign, Braze, Salesforce, etc.)
• Experience with Audience segmentation and activation tools (DMP, CDP, Data Onboarders), A/B testing, campaign analysis, and CRM reporting.
• In-depth understanding of database concepts, SQL queries, and scripting languages.
• Understanding of Customer Data Strategy concepts (1st/2nd/3rd party data, Compliance, Data Privacy and Suppression, Segmentation)
• Basic experience with API integrations, web services, and microservices architectures is a bonus
• Excellent communication and collaboration skills with a positive learning attitude and ability to work effectively across teams.
• Creative thinker with strong problem-solving capabilities.
• Detail-oriented with excellent time-management and project management skills.
• Must be flexible and comfortable working across different time zones to collaborate with global teams and stakeholders.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

• 5 Working Days
• 830am - 530pm
• Up to $3000
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary students. Our mission is to nurture critical, compassionate thinkers and empower students to excel academically and beyond.

Our Customer Service Officers (CSOs) play a key role in delivering exceptional service. As the first point of contact, you’ll use your product knowledge and communication skills to provide personalised assistance, build strong relationships, and contribute to a positive team environment.

If you’re passionate about customer engagement and thrive in a dynamic, supportive setting, we’d love to have you on our team!

Job Responsibilities

Sales & Customer Service:

• Greet and assist customers in a friendly and professional manner.
• Maintain a positive and professional attitude while actively listening to customer needs and providing relevant assistance.
• Provide accurate and up-to-date information about the company's programmes.
• Handle customer inquiries and requests timely, including scheduling replacement lessons and responding via phone, email, and chat.
• Follow-up with customers through calls and emails, to ensure customer satisfaction and escalate issues when necessary.
• Stay informed about company programmes and marketing initiatives to effectively communicate relevant information and promotion to customers.

Administrative Tasks:

• Utilise company systems to track customer interactions, ensuring accuracy and timely responses.
• Assist with administrative tasks such as preparing lesson materials, sorting worksheets, conducting stock checks, and maintaining accurate customer records.
• Support teachers and students as needed to ensure smooth class operations and a positive experience.
• Other duties associated with the role and assigned by the line manager.

Job Requirements

• Minimum GCE 'O' Levels; tertiary students, stay-at-home parents, and retirees are welcome to apply.
• No prior experience required; experience in customer service, sales, or administrative roles is a bonus.
• Strong verbal and written communication skills in English, with the ability to engage with customers professionally and effectively..
• Basic proficiency in computer applications (e.g., Google Drive, Gmail, Docs, and Sheets) and the ability to quickly learn company systems.
• A genuine desire to assist customers, with the ability to listen actively and provide effective support.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Comfortable promoting the company’s programmes.
• Works well independently and in a team.
• Available for flexible hours, including weekends, and willing to work at different locations if needed.
• Positive, professional, and proactive mindset.
• Possess good work ethics, including integrity and a commitment to excellence.

Work Schedule & Hours

1. Flexible work arrangement, depending on your availability and center manpower's needs
2. Work hours on weekdays: 2.30pm to 9.30pm (inclusive of one hour's meal break)
3. Work hours on weekends: 8.30am to 6.30pm (inclusive of one hour's meal break)

Work Location

Work location will vary based on operational needs. Flexibility to work at different centers is required.

Contract & Remuneration

• Contract For Service; No staff benefits & CPF
• Hourly rates: $12 - $15 (Depending on qualification, work experience and commitment to work on weekends)

- Day to day operation includes manage sales, return and refund

- Handle customer service across different platforms

- Labelling & pasting sticker of E-commerce order

- Picking & packing of orders across different platforms

- Complete orders within the timeline to fulfill customer's order

- Preparing items for delivery

- General warehouse duties

- Ad-hoc duties as assigned

Requirement:

- Comfortable with non air-con environment

- Independent and able to work in a fast-paced environment

- Able to read simple english to pack orders accordingly

- Responsible and able to commit fully, long term.

- Immediate or short notice period will be advantageous

- Physical duties required

- Knowledge on Qoo10, Lazada, Shopee will be an advantage

- No experience required but willing to learn

Working hours:

Monday - friday (8.30am - 6.00pm)

Location : East (Aljunied)

Responsibilities:

• Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project,
• Conduct regular visits to residents/ stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress.
• Prepare and submit weekly updates, monthly reports and other program pertaining to public relation works
• Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.

Job Requirements

• Candidate must have a minimum pass in at least 5 subjects , including English, at GCE Ö"Level or Nitec Certificate.
• Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification, or equivalent.
• At least 3 Year(s) of HDB working experience in the related field is required for this position.
• Independent and good team player
• Shall be capable of communicating effectively in English

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Great to Meet You! We are Ascenda

Ascenda is a global technology company that powers the growth of financial institutions and merchants with one-stop, effortless rewards infrastructure. Our clients range from classic top-tier brands such as HSBC, American Express, Capital One and Barclays, to fast-growing challengers like Rohinhood, Brex and Virgin Money.

Our SaaS rewards platform is the world’s most powerful human incentive engine and enables brands to build deeper connections with billions of customers worldwide. It combines a global marketplace of valuable merchant content with a data-driven loyalty core that enables financial services companies to power up world-class premium rewards propositions at speed and with ease. If you’ve ever redeemed credit card points for frequent flyer miles, chances are this was powered by Ascenda!

Ascenda’s products are rooted in beautiful design, exceptional customer value and delightful ease of use. Our technology-first approach and unique global content network set us apart from other loyalty companies.

Ascenda was founded in 2014 and today employs 200 people across 20 countries. Our team is as globally diverse as our clients: our CEO is based in New York, our CPO in Seattle, CFO in Boston, Head of Client Success in Sydney, and our CTO in Singapore.

Join us as Lead, People Experience in Singapore

It’s an exciting time to join Ascenda to help build and create the people infrastructure, process enhancements, insights and seamless experiences that will make Ascenda an even more amazing place to work!

We’re growing and growing fast across the globe which means we’ll need more streamlined HR processes, guidelines and frameworks and enhancements in HR tech, to better the experience for employees at Ascenda.

The purpose of the role is simple - to create an amazing people experience at all touch points of the people lifecycle.

Responsibilities

• Lead People Operations at Ascenda and drive continuous improvement initiatives, using technology to streamline and standardize processes and policies
• Set the HR team technology roadmap including maintenance, review, testing and implementation of HR technology systems (HRIS, ATS, benefits administration technology etc.) and enhancements and ensure cross-functional alignment
• Own lead and drive simple and where possible HR tech enabled people operations processes throughout the people lifecycle
• Ensure that the foundations work seamlessly whilst relentlessly continuing to improve experience and efficiency (from the day to day to transformative projects)
• Manage and lead various aspects of HR Operations including employee documentation, on-boarding and off-boarding, insurance and HR audits
• Stay abreast of industry trends and regulatory changes to ensure compliance with relevant laws and regulations
• Develop and enforce HR policies and processes that mitigate risk and protect the company from exposure and harm
• Implement and oversee data governance that maintains the integrity of data in HR related systems
• Work closely with finance and/or outsourced vendors to ensure timely and accurate processing of payroll and other claims
• Work directly with third party vendors and our benefits brokers to ensure best-in-class and competitive benefits
• Oversee management of immigration requirements such as application and renewal of work visas etc.
• Manage and oversee EOR arrangements in locations where Ascenda does not have a legal entity presence
• Support with employee relations matters by providing guidelines and clarifications on policies and their application
• Institute people data analytics, insights and reporting that inform strategy and improve the people experience

What you bring to the table

• Experience in people operations / experience or similar role
• You’ve done this before, you’ve worked in a fast paced tech growth environment – implemented and integrated new HR tech platforms, understand the intricacies of EOR, Global PEO, managed employee benefits, rewards and equity internationally
• You know what excellent, simple and seamless people experiences look like and you’ve implemented them before
• Proven experience launching and driving multiple system implementations (e.g. HRIS, ATS etc.) requiring change management communication
• Manage system upgrades, patches, and integrations to maintain optimal system performance.
• Employee relations expertise: Strong understanding of employee relations, conflict resolution, and performance management. Ability to handle sensitive employee issues with discretion and professionalism
• You’re a problem solver and great communicator
• A growth mindset and a go-getter attitude; someone who can work in a fast-paced, constantly evolving environment while keeping in mind the bigger picture
• You are execution and delivery focussed
• A mind for detail—you are detail-oriented and have the ability to dive deep into HR data to determine patterns and check for inaccuracies
• You embrace technology and data and have a passion for solving problems by establishing clear systems / processes that result in efficient operations
• Ability to build collaborative, trustworthy relationships across functions and geographies
• Strong detailed and conceptual thinking skills to analyze sophisticated problems and propose solutions despite technical and operational constraints.
• Experience in building and leading high-performing HR Technology teams preferred

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in the loyalty ecosystem space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• WFH office equipment allowance
• Medical insurance coverage
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.

About Company:

NEU Industries Pte Ltd is established in Singapore since April 2008, distributing medical and pharmaceutical products to hospitals, nursing homes and pharmaceutical manufacturing companies. Products include chemicals, patient trolleys, medical machines, surgical instruments medical pulps consumables, and rehabilitation products. We work closely with end users to design consumable products to meet their needs.

Headquartered in Singapore and having regional offices in Thailand and Malaysia, NEU Industries is poised to bring forth innovative products and solutions close to the hospitals and nursing homes.

Roles & Responsibilities:

· Respond promptly to customer inquiries via emails, telephone calls and social media platforms

· Provide pricing and delivery information

· Process orders, shipments, invoices and filing

· Receipts of incoming shipments

· Handle overseas customers and affiliates' shipment and admin requirements.

· Schedule engineering preventive maintenance and upkeep all related documents.

· Keep records of customer interactions and transactions

· Manage administration matters

· Support, communicate and coordinate with Sales team and internal departments