• Client Engagement & Customer Service:
* Provide personalized advice to clients (brides, grooms, families, individuals) when they are considering to purchase our products & services, tailored packages, selecting outfits for photoshoots and events, helping them feel confident and comfortable.
* Engage with clients, ensuring clear communication, addressing their needs, and following up to maintain schedules ahead of significant events (e.g., weddings, photoshoots).
* Maintain excellent customer relationships to ensure satisfaction and return business.
• Reservation & Inventory Management:
* Oversee reservations, ensuring accurate scheduling and minimizing the risk of conflicts or double bookings.
* Keep the inventory records up-to-date and efficiently manage the company's products and accessories, maintaining their quality and condition.
• Product & Service Improvement:
* Collaborate with supervisors and colleagues to identify market demand, refresh product offerings, and enhance services.
* Provide input on how to add value to the business, such as suggesting new offerings or optimizing existing services.
• Marketing & Brand Growth:
* Actively participate in team meetings, sharing insights and ideas to improve workflow and achieve both short- and long-term business goals.
* Contribute to developing targeted advertising and promotional programs to increase sales and brand awareness.
* Work alongside directors and the sales team to create customer acquisition and retention strategies that will maximize profits, expand market share, and improve customer satisfaction.
* Support the development of brand loyalty programs, fostering long-term customer relationships.
Growth Opportunities:
• The successful candidate will have the opportunity to evolve within the company, taking on more strategic roles over time.
• The position offers the chance to develop a deep understanding of brand strategy, customer loyalty programs, and product management, paving the way for future managerial positions.
Job Requirements:
• Minimum qualification: High school diploma or equivalent.
• Prior experience in customer service or the service industry is preferred.
• A strong interest in creating engaging social media marketing content will be a valuable asset.
• Interpersonal and communication skills with a passion for providing excellent customer service.
• Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.
• Able to work effectively as part of a team in a fast-paced bridal studio environment.
• Flexibility to work on weekends and public holidays.
• Positive attitude, willingness to learn, and ability to handle various tasks independently.
• Fluency in both Chinese Mandarin and English will be valued.
