Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Job Responsibilities

- Work closely with the management and business unit heads to meet the business' HR needs.

- Ensuring employees follow all policies and procedures

- Assessing reports provided by the HR team, team leaders and operations managers to determine employee performance and training needs

- Suggesting changes in policies and procedures based on employee and company needs

- Researching compensation standards set by industry and governing bodies in order to create salary structures and administer employee benefits

- Creating recruitment plans, interview schedules and evaluation standards in accordance with HR methodologies and labor laws

- Supervising all HR activities, communications, reports, requests and documents created and received by the team

- Attending interdepartmental meetings with other managers

- Overseeing exit interviews and procedures

Requirements

- Min 5 years of relevant experience with 2 years in managerial role, preferably in the F&B industry

- Strong computer skills and experience with office management and communication software

- Excellent leadership, training and developmental skills

- Strong decision-making skills

- Exceptional verbal and written communication skills

- Expert in labor laws set by governing authorities and organizations

- Time management and organizational skills

Job Description:

• Assistant to Project Lead to manage and coordinate with CSIS vendors or Citi business stakeholders inclusive of attending/ initiating meetings and all to ensure we meet the scheduled timeline, stakeholders’ expectations, facilitate on the testing programs for the newly installed security systems
• Conduct site inspections and assesses the condition of the facility as well as propose the necessary requirements per Citi Security Standards
• Coordinate and facilitate our Citi Business stakeholders and provide guidance on the access card submissions and approvals etc.
• Conduct inventory checks for all completed projects, reviewing of floorplan system plotting diagram and updates. Supporting role function on finance administration mainly on project expense tracking
• Leading the execution works onsite, supervising the vendors and may also be the overall lead for small independent project works

Requirement:

• Minimum of at least 1 year working experience
• Minimum High School/ Diploma in any faculty
• Security certifications will be desirable
• Good communication, coordination skills both spoken and written. Able to command and manage vendors/ suppliers
• Must be able to work under a fast-paced environment, aggressive culture, and timeline
• Basic knowledge on security systems i.e. access control, CCTV, IDS
• Fundamentals of physical security and security system installation

Job Description

• Supervise direct workers and provide instructions to subcontractors.
• Coordinate with land surveyors and subcontractors to ensure accurate setting-out work.
• Liaise with the Qualified Person (Supervision) [QP(S)] representative to maintain high standards of workmanship and confirm that work complies with contract specifications for quality control.
• Arrange inspections of site work with the QP(S) representative.
• Organize and supervise housekeeping and safety practices on-site.
• Manage and minimize material wastage and prevent unproductive deployment of workers.
• Report daily manpower and machinery usage to the Project Manager.
• Ensure compliance with environmental, safety, and health policies.

Requirements

• Diploma or Degree in Construction, Building, or a related discipline.
• Minimum of 10 years of experience in the construction site work.
• Positive attitude with strong teamwork skills.
• Detail-oriented, responsible, and dependable.
• Ability to multitask and work effectively within tight schedules.

· Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

About the Job

The Southeast Asia & India Multi Country Organization is part of the new international region, and includes mainly Vietnam, Philippines, Thailand, Malaysia, Singapore and India.

The SEA & India RSV / PMED Lead is accountable for leading the franchise activities for the key country (Vietnam), and supporting for other countries in the MCO as needed

Main responsibilities:

· In strict alignment with the franchise strategy defined per Glocal model, the Brand Lead, RSV & PMED is in charge of:

· Supporting the definition of the global strategy and content by bringing the insights of the key country he/she is in charge of to the MCO level

· Defining the Vietnam brand plan and support other country’s brand plans as needed, adapting the key features of the global strategy to the specificities of go to market approach, customers, and channels, allocating the resources and being accountable of the success of the local engagement strategy in the achievement of the brand.

· Leading the business case preparation for any new launch or introduction within the brands and products in scope for Vietnam, and other countries as need

· With all relevant stakeholders, build and animate a cross-functional plan and execute it (internal and external), functioning as a pivot to ensure that everybody contributes to the success of the Brand activities for the key country, and other countries as needed

· Integrate the Glocal ways of working guaranteeing the highest level of usage of the CLH resources. Engages with local agencies, only and restricted to cases defined with the global franchise teams, for specific needs of campaigns not covered by CLH

· Facilitating the network of customer engagements in the country, ensuring regular touch points with the Head of Vaccines in the country to ensure full understanding of the needs, to challenge the specific requests and to ensure consistency globally, MCO and at country level in the execution and implementation

· Leading Customer engagement in the execution as per local roadmap and strategy in close contact with VN customer engagement lead(s).

Role challenges in 2024-2025 (Strategic Planning Period)

· Launch preparedness / readiness for RSV & Menquadfi (For RSV / PMED)

· Integrate specific points related to the ongoing market challenges, competition, launches, authorities challenges, etc

· Adopt ditigal transformation and Agile methodology (e.g. Leveraging data and AI) to accelerate & scale-up new operating models

· Successfully adapt / evolve ways of working while delivering business results / avoiding business disruption.

· Champion glocal and transversal ways of working by fully leveraging centralised and standardized Sanofi frameworks (e.g., GTMC, MCO teams..)

· Ensure full alignment with MCO strategies, pricing and foster seamless collaboration with MCO teams

About you

· Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field

· Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and the needs and behaviors of healthcare professionals and patients

· Product Knowledge: Knowledge of product portfolio including the product's features, benefits, competitive landscape, and its place in the overall product portfolio

· Customer-Centric Mindset: A deep understanding of healthcare professionals’ and patients’ needs and expectations, enabling the development of strategies and messages that resonate and deliver value

· Language Proficiency: Fluent in English; proficiency in Vietnamese is a plus

· Brand Management: Extensive experience in brand management, ideally in private market, with a proven track record in developing and executing successful brand strategies in the pharmaceutical or healthcare sector, particularly in a multi-country role

· Industry Expertise: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics, and the specific needs and behaviors

· Omni-Channel Strategy Development: Demonstrated experience in crafting and implementing comprehensive omni-channel strategies, with a special emphasis on:

· Digital Experience with Customer-Facing Approach: Proficiency in leveraging digital platforms and tools to enhance customer interaction and engagement

· Go-to-Market Exposure: Experience in integrating digital strategies within broader go-to-market plans, including product launches and market entry strategies, to ensure a cohesive and impactful introduction of the brand to new and existing markets

· Analytical and Strategic Planning: Exceptional strategic planning and analytical skills, with the ability to interpret complex market data and insights into actionable strategies. This includes a deep understanding of how to leverage an integrated omni-channel approach for maximum impact

· Data-Driven Decision Making: Proficiency in using data analytics to inform decision-making processes, especially in identifying and prioritizing customer segments for targeted marketing strategies

· Conceptual and Creative Thinking: Strong ability to employ conceptual thinking in identifying innovative solutions, and out-of-the-box thinking to challenge conventional wisdom and drive brand growth

· Leadership and Communication: Exceptional leadership and communication skills, capable of leading diverse teams and engaging effectively with wide range of stakeholders across different cultural and regulatory landscapes. This includes managing cross-functional teams to ensure the seamless integration of omni-channel strategies.

· Adaptability and Problem-Solving: Proficiency in adapting to rapidly changing market conditions and resolving complex issues with creative and effective solutions, particularly in the context of supply chain challenges and market entry strategies.

· Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.

· Understanding of Artificial Intelligence (AI) applications in marketing, such as customer data analysis, segmentation, personalization and automation. The ability to incorporate AI-driven insights and technologies to enhance marketing effectiveness and customer experience.

Key Responsibilities and Duties:

• Maintain and develop a profitable customer portfolio through appropriate propositions and ethical sales method.

• Gain a clear understanding of customer’s business requirements.

• Generate, respond to and follow-up sales enquiries using appropriate methods.

• Liaise internally in order to optimize quality of service, business growth and customer satisfaction.

• Liaise internally in order to resolve issues with both customers and suppliers including, when required, any financial issues.

• Attend and present at customer meetings, representing the company in a professional manner at all times.

• Identify and report market and customer trends.

• Identify and qualify new business opportunities.

• Observe competitor activity and gather intelligence.

• Liaise with global business units to maximize overall Company sales opportunities.

• Ensure all sales administration is completed to a high standard and in a timely manner.

• Maintain and updated customer database.

• Conduct and report account planning strategies when required.

• Attend industry functions when required.

Desired Skills and Experience:

• Bachelor's degree or equivalent qualification.

• Minimum of 5 years of experience in sales, preferably in the semiconductor industry.

• Excellent mentoring, coaching and people management skills.

• Strong business sense and industry expertise.

• Proven ability to drive the sales process from plan to close.

• Demonstrated success in business development, lead generation, and customer relationship management.

• Excellent communication skills and a confident demeanour.

• Strong negotiation skills and assertiveness.

Interested applicants, please email your resume to Angele Teh Ling Wei

Email: [email protected]

CEI Reg No: R1104464

EA Licence No: 99C4599

Tao Li Pte. Ltd. is a premier institution dedicated to providing top-notch swimming education and training programs. Our Company specialises in teaching individuals of all ages and skill levels the art of swimming in a safe, supportive, and fun environment. With a team of experienced instructors and state-of-the-art facilities, we are committed to helping our students develop strong swimming skills, confidence in the water, and a lifelong love for swimming.

Job duties:

• Develop and implement marketing plans and campaigns to promote sports club activities, events, and memberships.
• Conduct market research to identify trends, customer preferences, and competitor activities to inform marketing strategies.
• Create compelling content for various marketing channels including social media, website, email newsletters, and print materials.
• Manage the company's social media presence, including content creation, community engagement, and performance analysis.
• Collaborate with external agencies, partners, and sponsors to maximize promotional opportunities and reach target audiences.
• Analyse marketing data and metrics to evaluate campaign effectiveness and identify areas for improvement.
• Stay updated on industry trends, best practices, and emerging technologies to continuously optimize marketing efforts.
• Coordinate with internal teams to ensure alignment between marketing initiatives and overall business objectives.
• Monitor and manage marketing budgets, ensuring cost-effective allocation of resources.
• Oversee the development of marketing collateral such as brochures, banners, and promotional materials.

Job Requirements:

• Bachelor's Degree
• At least 15 years of relevant working experience with a pronounced focus on devising and implementing integrated marketing campaigns, preferably within the sports industry or related field.
• Strong understanding of digital marketing techniques, including social media, email marketing, and SEO.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficient in spoken and written Chinese for liaising with overseas counterparts.
• Creative thinker with the ability to develop innovative marketing strategies and campaigns.
• Proficiency in marketing analytics tools and platforms for performance tracking and reporting.
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Passion for sports and a genuine interest in promoting healthy and active lifestyles.

The Administrative Manager is responsible for providing a wide range of office management and support to the company including answering phone lines, scheduling/managing calendars, making/confirming meeting arrangements, and writing correspondence. Must be open to not only being in office management but also supporting a CFO and senior leaders with travel arrangements, calendaring, expense reports, etc. Must be resourceful, an independent thinker, self-sufficient and self-motivated.

• Managing overall administrative activities for the office.
• Remaining responsible for the day-to-day facilities operations including supervising the maintenance and alteration of office areas and equipment, purchasing office supplies, furniture, office equipment, etc. for staff.
• Performing administrative work such as filing, sorting, and distributing mail;
• Prepare and edit correspondence, communications, presentations, and other documents
• Arrange and co-ordinate meetings and events
• Maintaining confidentiality of sensitive and confidential information.
• Will be participating in a wide range of company projects and events.
• Performing other work-related duties as assigned including supporting the corporate compliance team as needed.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Receive and interact with incoming visitors
• Resolves visitor problems quickly, efficiently, and courteously.
• See moreWorks within the allocated budget for the front office.
  
• Strong computer and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
• Bachelor's degree is an advantage
• Proficient computer skills and in-depth knowledge of relevant software (ex. MS Office Suite)
• See moreKnowledge of standard office administrative practices and procedures
  

RESPONSIBILITIES

Strategy

• Support the implementation of the vision, strategy, direction and leadership for the CPBB COB CDD team, consistent with the vision and strategy for CPBB COB and in support of the Group’s strategic direction and growth aspirations.

Business

• Provide CDD advisory in client level to business in relations to AML/CTF matters.
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Assist Line Manager to keep track of and provide advice to relevant stakeholders on the interpretation and application of policies related to CDD

Processes

• Review relevant policies/processes in relations to CDD compliance, aligning to relevant regulatory and group requirements.
• Support the implementation of policies and standards to ensure compliance with such policies and standards

People & Talent

• To work as a team member who can gel and work in collaboration with risk and control partners.
• Lead through example and build the appropriate culture and values.

Risk Management

• Apply Group and Country CDD policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
• Assess risks arising from products / segments / geographies / customers / transactions.
• Timely escalation of issues and ensure that necessary actions are taken quickly to remediate and/or activities are ceased.
• Undertake enhanced due diligence on new and existing medium/higher risk
• Review and/ or escalate new or emerging areas of risks for all clients including P risk rated clients and Group Sensitive Clients relevant clients such as adverse media/sanctions review
• Timely review of customer’s profile and related risk
• Make recommendations to relevant stakeholders on possible risk management responses to identified risks and/ or findings of concern from investigations- at client and portfolio level
• Escalation point for generic procedure related enquiries.
• Manage escalations on account opening/onboarding issues requiring additional assessment and controls.

Governance

• For Audit (Internal & external), manage checks, queries and any other information requested by auditors.
• Review and manage monthly assurance check and complete submission on time

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Retail Branch, RB Client onboarding team, Business Banking Team, Country CFCC and Group

Our Ideal Candidate

• 3+ years working experience in performing CDD reviews in a Bank environment
• Familiar with MAS regulations and requirements towards AML standards for Banks in Singapore.
• Has good awareness of Risk concerns and is able to identify and address such risk concerns independently.
• Meticulous and has an eye for details
• Fast learner and efficient
• Good Stake holder management

Role Specific Technical Competencies

• Proficient in handling CDD Reviews for SME Entity clients. Having CDD knowledge on Retail is an advantage
• Conversant and have good understanding in handling of client reviews relating to Periodic, Trigger and New Client Onboarding
• Able to review and assess on High-Risk clients who is involved with Risk Events like PEP, Adverse Media, Sanctions
• Sound knowledge and understanding of complex entity structures and be able to fully unwrap such clients.
• Conversant on the type of documents required as part of a CDD Review or for purposes of Corroboration
• Clear understanding on the constituents of SOW requirements and how such information is to be obtained and documented as part of client wealth journey
• Analytical mind and ability to articulate the risk concerns and mitigants to complete the review

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Responsibilities

- Manage and lead procurement activities for supplies and services from vendors.

- Lead the competitive sourcing process, initiate requests for information/Quotation/Proposal, negotiate commercial terms.

- Execute all contractual matters of assigned projects and ensure that they are dealt with effectively.

- Monitor and analysis trends in spending and inventory control and make recommendations to identify areas for saving.

- Other adhoc matters assigned by the Management.

Requirements

- Min 3 years of relevant experience

- Has experience in managerial role, preferably in the F&B industry

- Good leadership and people management

- Knowledge of MS Office (Google Drive)

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Self-driven and highly-motivated

- High degree of commitment and a good team player

- Able to work under pressure and in a fast-paced environment

- Have initiative, independent and well-organised

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description:

• Manage Wholesale order processing and inventory fulfillment.
• Accurately process customers’ orders.
• Proactively identify operational problems, suggest solutions, and independently resolve issues.
• Interact routinely (telephone and emails) with Sales Team and Warehouse.
• Process Return Merchandise Authorizations. Resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group.
• Champion for and maintain a 95% On Time Shipping (OTS) metric for your account base. Will work with planning, sales, and management to make decisions in the best interest of the company and the customer.
• Accept, process, and track customer orders through EDI and non-EDI systems. Process sales and PO changes as required.
• Request customer specific pricing and new customer address book records as required.
• Work with vendor compliance to assure all customer (and order specific) value add requirements are met.
• Have an understanding of the customer scorecard metrics, and the value that you can bring toward driving positive results.
• Monitor customers’ order book and maintain established metrics for order fulfillment activities. Related actions include, but are not limited to:
• Daily, morning review of the Sales Order Exceptions Report (SOE) and any subsequent actions to ensure the timely flow of orders through to delivery, by 11a.m. deadline.
• Present at a weekly key account meeting, any necessary actions needed for critical and potentially late orders.
• When applicable, create a customer-specific PO tracker to complement your visibility of order integrity through the entire chain.
• Partner with demand planning to resolve supply delays as they arise.
• Service any drop-ship accounts which overlap with your key account base.
• Responsibilities include, but are not limited to item setups, pricing maintenance, communication, and follow-up on cancellations.
• Administration of these responsibilities may require the access and use of a customer's 3rd party drop-ship site.
• Host and/or attend any regularly scheduled or ad-hoc meetings with the customer, sales team and/or vendor compliance.
• Occasional travel to meet with sales reps and/or customers.
• Occasional involvement in routing & logistics, on an as-needed basis by the DC team, to assist during high volume periods.
• Continuing education and training to increase knowledge and take on more advanced responsibilities.
• May be required to perform additional duties, special projects and responsibilities as assigned by management.
• Must have the ability to work beyond the standard workday schedule to meet customer or business requirements, on an as-needed basis

Job Requirements:

• Proficient in Microsoft Excel
• Working knowledge of SAP
• Fluent in Japanese and English (Japanese is a MUST as this role needs to communicate with Japanese customers)
• Extensive customer service, preferably in a business-to-business environment
• Demonstrate excellent written and verbal communication
• Ability to perform research, demonstrate sound judgment, and resolve problems
• Capability to work independently, and promote a positive team environment
• Organizational and time management skills

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

A Semiconductor and Automation company.

• Working day: 5 days
• Medical and Dental Claim
• Performance Bonus & 13 months
• Annual Leave start from 14 days

Responsibilities:

• Provide comprehensive support to corporate clients, managing orders and inquiries from start to finish.
• Oversee distributor relations, focusing on procurement and customer service.
• Prepare quotations and necessary documentation to customers.
• Keep updating pricing data & order status for clients reference.
• Collaborate with clients/logistics forwarders/ and other departments to ensure smooth operations.
• Address customer inquiries shortly.
• Work closely with internal departments (sales, warehouse, engineers) to resolve customer issues and implement effective solutions.

Requirements:

• Diploma with 2+ years of relevant experience.
• Strong communication skills.
• Works well under pressure

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

About Us:

Our client is a leading player in the dry commodities shipping industry, committed to optimizing supply chain solutions, facilitating trade, and supporting the global economy. Our focus is on innovation, strategic growth, and creating value for our stakeholders.

Role Overview:

We are seeking an experienced Business Development Manager to identify, develop, and execute growth strategies in the dry commodities sector. This role will focus on expanding market reach, facilitating mergers and acquisitions (M&A), and building partnerships to strengthen our position in the global market. The ideal candidate is strategic, well-connected in the industry, and has a proven track record in business development, especially in driving M&A initiatives.

Key Responsibilities:

Strategic Growth Planning:

• Conduct market research and analysis to identify growth opportunities in dry commodities shipping, including expanding into new geographies or segments.
• Develop, refine, and execute business development strategies, aligning them with corporate goals.

Mergers and Acquisitions:

• Identify potential acquisition targets in the dry commodities sector, assessing alignment with client's strategic objectives.
• Lead due diligence efforts, coordinating with legal, financial, and operational teams to evaluate and mitigate risks.
• Manage deal structures, negotiations, and integration planning for successful M&A initiatives.

Partnership Development:

• Build and maintain relationships with key industry players, including suppliers, clients, and stakeholders.
• Identify and establish strategic alliances to drive growth, enhance service offerings, and expand market reach.

Market and Competitor Analysis:

• Stay up to date with market trends, competitor activities, and regulatory changes affecting the dry commodities sector.
• Analyze competitor strategies and performance and use findings to adjust business development initiatives.

Cross-Functional Collaboration:

• Work closely with the finance, operations, legal, and marketing teams to support acquisition integration and ensure cohesive execution of new initiatives.
• Collaborate with senior management to present growth opportunities, including strategic recommendations and projections.

Performance Monitoring and Reporting:

• Establish performance metrics for business development initiatives and acquisitions.
• Provide regular reports to senior management, highlighting achievements, risks, and areas for improvement.

Qualifications:

• Bachelor’s degree in business, Finance, Economics, or a related field; an MBA or relevant certification
• Minimum of 5 years of experience in business development, with a strong background in mergers and acquisitions within the dry commodities shipping industry.
• In-depth knowledge of the dry commodities market and shipping industry trends.
• Strong analytical skills, with the ability to interpret market data, financial statements, and operational KPIs.
• Excellent negotiation, communication, and relationship management skills.
• High level of initiative, strategic thinking, and problem-solving abilities.

Why Join Us?

Our client offers a dynamic, growth-oriented environment where your contributions directly impact our trajectory. With a focus on innovation and development, we value team members who are proactive, forward-thinking, and driven to make a difference in the industry.

*Please note that only shortlisted candidates will be notified.

JOB DESCRIPTION

• Oversee the daily operations of a school-based student care centre
• Liaise with HQ, parents and school with regards to students and Centre matters
• Mentor, lead and motivate staff in their work
• Ensure that programmes and activities are carried out as per set curriculum
• Plan for manpower and logistics
• Handle fees payment and follow up on fees arrears
• Ensure proper documentation and timely submission of applications, withdrawals of enrolment and fees assistance schemes
• Maintain updated records of students' profile and finance matters
• Handle enquiries and provide regular feedback
• Other related duties as assigned by the Superior

REQUIREMENTS

• At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten
• Polytechnic Diploma and above
• Possess good communication skills
• Meticulous and able to multi-task

WORKING HOURS:

During normal school term: 10am to 7pm (Mon to Fri)

During school holiday: 9 hours shift between 7.30am to 7pm (Mon to Fri)

The Job:
Responsible to work with the Real Estate Manager or higher staff in managing all aspects of a single property or portfolio of commercial, industrial or retail properties including marketing, operations and financial activities in accordance with the real estate management agreements and CBRE policies


Duties and Responsibilities:

• Using independent discretion, responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly and/or contracts for vendor services as required.
• Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Performs periodic regular property inspections. Based on independent review and assessment, recommends to clients and/or approves on client's behalf the alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
• Manages and gives approvals for accurate payment of vendor invoices on behalf of the property owner in compliance with the management agreement and CBRE policies
• Manages the preparation of and gives approvals on accurate tenant billings. At owner's discretion, markets the property, showing space to prospective tenants.
• Coordinates tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Acts as key contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
• Develops and controls annual budgets for operating and capital expenses based on operating knowledge of the property/portfolio. Forecasts management plans and prepares monthly performance, explaining variances.
• Collects rent and pays expenses in compliance with lease terms. Obtains account receivable aging reports and independently initiates procedures to address tenant delinquencies.
• Prepares all required legal notices. Recommends and coordinates legal action as necessary.
• Develops business relationships through membership and participations in professional, industry/trade and civic organizations.
• Execute all areas defined as part of the Real Estate Manager job description duties in the absence of the Real Estate Manager.
• Performs other duties as assigned.

Supervisory Responsibilities:

• May directly supervise employees and/or indirectly supervise employees in the absence of REM.
• Provides oversight of the work of vendors and contractors who are performing services at the properties.
• Provides informal assistance such as operational guidance, and/or training to coworkers.
• May coordinate and assign tasks to co-workers within a work unit and/or project.

Requirement:

• Bachelor's degree (BA/BS) from 4-year college or university and a minimum of 2 - 4 years of related experience and/or training.
• Real Estate Salesperson license.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Intermediate to advanced skills with Microsoft Office Suite.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
  1. Complete all required and assigned HSE training at a satisfactory level,
  2. Follow all activity policies and procedures, including all HSE-related requirements at all times,
  3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
  4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

Project and Business Manager Naval

The Naval Project and Business Manager will ensure the smooth execution of the naval program in the Singapore and Malaysia region. In coordination with the sales department, they will be responsible for supporting the sales process, prospecting, acquiring, and managing clients, while leveraging advanced technical expertise. Additionally, they will provide guidance on our range of solutions within the naval navigation sector.

Responsibility:

Manage the contractual relationship with clients:

• Ensure the follow-up and consideration of contractual requirements.
• Guarantee the quality of deliverables in accordance with the quality policy.
• Manage risks, budget, and billing

Manage the technical relationship with clients:

• Respond to clients' technical requests, relying on internal expertise.
• Oversee internal technical activities to ensure cost, schedule, and client satisfaction requirements are met.
• Monitor specific developments.

Ensure and Develop Naval Market:

• Occasionally participate in responding to tenders for our clients.
• Develop a business plan to target the market.
• Collaborate with marketing, technical, and sales teams to build strategies for Naval expansion in the region.
• Identify and prospect new markets and growth opportunities, in support of the commercial team.
• Participate in trade shows, conferences, and events to promote Exail products and services.
• Conduct competitive intelligence and analyze market trends in the region to anticipate developments and opportunities.

Requirement:

• Electronic Engineering degree.
• Proven experience in Bid or project management Naval defense sector.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Fluent in English is essential; knowledge of French languages is a plus.
• Availability for frequent international travel.

Responsibilities:

• Manage and direct ship repair, construction and conversion projects.
• Conduct and lead the daily VSCC meeting on hot-works and incompatible jobs onboard to ensure safety of personnel and property are not endangered.
• Meet repairs / refit schedules by planning, monitoring projects’ critical path, cost control and execution.
• Develop good working relationship with customers and maintaining teamwork showing high interests.
• Solve daily conflicts at ground level by monitoring and coordinating sequential and incompatible jobs affecting master schedule.
• Closely liaise with classification societies, ship owners, owner specialist engineers, vessel crew and ship agents to ensure successful completion of the project meeting or exceeding customer’s expectations.
• Meet commercial / naval contractual commitments and quality of repaired ship.
• Capture additional works and raise work list and provide information to Commercial Dept for more competitive pricing.

Requirements:

• Diploma/Degree in Naval Architecture/Marine/Mechanical Engineering.
• Possess 5 to 7 years’ experience in similar capacity from marine / heavy industries.
• Possess SRM Certificate
• Able to make appropriate decisions and judgments, decisive and take proper actions.
• Able to lead and manage ship repair, construction and conversion projects independently.
• Willing to work late at times and possess leadership qualities.
• Proficient in MS Office

Other Information:

• Location: Benoi Road (Island-wide transport provided)
• 5 days work week
• Working Hours: 7.25am to 5.00pm

Job Description:

• Responsible for overseeing the daily plant engineering activities including supervising equipment preventive maintenance.
• Monitoring the daily activities of the engineering staff and providing training accordingly.
• Oversee the maintenance budget and make sure resources are allocated effectively.
• Developing and implementing preventive maintenance programs to minimize downtime and maximize efficiency.
• Monitoring inventory levels of spare parts and equipment, ensuring availability for maintenance and repairs.
• Collaborating with other departments to prioritize maintenance tasks and minimize disruptions to operations.

Job Requirements:

• Good interpersonal and communication skills
• With supervisory experience in related roles
• Strong in mechanical engineering knowledge and hands on skill
• Strong analytical and problem-solving skills

AngelineMah

Reg No: R2096146

One Vogue Pte Ltd

EA License: 19C9629

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Product Development Manager with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Product Development is seeking for a self-motivated experience professional in support to the Head/ Team Lead of Product Development on the development and implementation of customer-centric insurance solutions.

On the job you will:

• Support and driving the end-to-end Product Development/Management of product initiatives such as:Supporting the product roadmap and key stories for the respective product line;
  Developing customer centric insurance solutions by involving our customers, our distribution partners and other stakeholders in our product development process;
  Development, implementation and on-going management of our product initiatives and other enhancements that align with our business directions including; detailed product specifications, user and business requirements and output testing;
  
• Support compilation of external and internal product information for product development and assist team lead in delivering effective product positioning and proposition.
• Assist team lead to meet deliverables required by the project managers and other departments as well as external service providers to ensure our product initiatives and related supports are delivered effectively and meet our customer and stakeholders’ expectations.
• Collaborate with other teams on cross functional initiatives.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• University degree - Marketing, Business or Financial
• Positive attitude and an excellent team player.
• Minimum 8 years of relevant experience (experience in the Hight Net Worth (HNW) segment is an added advantage).
• Knowledge of basic insurance product pricing principles and financial metrics (actuarial background is an added advantage).
• Experience in working with multi-channel distribution and multiple product lines.
• Good project management, problem solving and communication skills to drive for effective outcome to meet the challenging timeline.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Job Description

• Support Relationship Manager in building and maintaining strong relationships with prospects and existing client (mainly Japanese)
• Assist Relationship Manager in performing various transactions in accurate and timely manner during know your client (KYC) process
• Execute trades for clients in all markets with due diligences and care
• Attend to prospects or clients' enquiries promptly by providing accurate information in a professional manner
• Support Relationship Manager on administrative activities

Job Requirement

• Degree in Banking and Finance, Accountancy, Business or equivalent
• Proficient in Japanese (both spoken and written) to liaise with Japanese clients
• Passion in financial market; especially in stocks and shares
• Good inter-personal and communication skills
• Ability to work independently and as a team
• Required to attain CMFAS Modules RES 1A, 5, CM-EIP & CM-SIP certifications within 2 months upon joining

Job Summary:

The Compliance and Quality Assurance Specialist will play a critical role in preparing, organizing, and managing documentation and evidence for SSG audits. This position will also be responsible for planning and coordinating new training programs, ensuring that our processes and materials meet regulatory standards to maintain our status as an SSG-approved training provider.

Key Responsibilities:

Audit Preparation: Organize and prepare necessary documents and evidence for upcoming SSG audits, ensuring readiness and compliance.

Documentation Management: Maintain accurate, up-to-date records of all training programs, student outcomes, and relevant compliance documents.

Policy Compliance: Monitor and ensure adherence to SSG guidelines, including regularly reviewing and updating internal policies.

Process Improvement: Identify and implement improvements to compliance and quality assurance processes for smoother audit preparation and internal controls.

Stakeholder Coordination: Collaborate with internal teams and stakeholders to ensure all aspects of our training programs meet regulatory standards.

Requirements:

Experience: Minimum of 1 years in compliance, quality assurance, or related roles; experience in the training or education industry is a plus.

Knowledge of SSG Compliance: Familiarity with SSG guidelines and audit requirements is preferred.

Education: Diploma or degree in Business Administration, Compliance, Quality Management, or a related field.

Skills: Strong organizational and documentation skills, excellent attention to detail, and proficiency in managing records and evidence for audits.

Communication: Ability to work with cross-functional teams and communicate compliance requirements effectively.