What are we looking for?
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing APJ Customer Success and Ren..
What are we looking for?
SentinelOne is seeking a dynamic and accomplished leader to shape and expand our rapidly growing APJ Customer Success and Renewals teams. This hybrid role requires expertise in both areas to drive team excellence and ensure customer satisfaction.
We’re looking for someone with a technical mindset, exceptional relationship-building abilities, and a talent for creating win-win outcomes for customers and the company alike. If you’re passionate about advancing cutting-edge technology while working in an innovative, supportive culture, we invite you to join us in shaping SentinelOne’s future in the APJ region.
What will you do?
Lead and develop a team of Customer Success Managers and Renewal Sales Representatives covering various markets and segments across APJ.
Manage accurate forecasts, set business expectations, and effectively communicate results to senior sales management.
Supervise and execute end-to-end sales activities, including deal assessments, quoting, commercial negotiations, and deal closures.
Provide coaching, guidance, and best practices to enhance sales effectiveness.
Measure and report against KPIs, and create ad-hoc reports as needed.
Proactively manage your team's funnel and assignments to ensure timely renewals.
Conduct quarterly business planning, with a focus on delivering targets.
Assist in recruiting, hiring, and training to maintain a high-performing Renewal Sales team.
Gain and maintain expertise in SentinelOne products and offerings.
Inspire and motivate individuals through leadership, coaching, creative incentives, and recognition of achievements.
What experience and knowledge should you bring?
5-7 years of leadership experience, which includes managing an APJ Customer Success and Renewals Team.
Experience in customer success driving satisfaction, adoption, and retention.
Proven success in renewal sales management within an enterprise software vendor, preferably within cybersecurity.
Skilled at building customer relationships and working with indirect go-to-market models involving channel partners and distributors.
Proficient in Customer Success tools (e.g., Totango, Salesforce) and experienced in creating one-to-many and digital-touch strategies.
Strong communicator with cross-cultural experience and a proven ability to manage customer expectations effectively.
Experienced in leading and mentoring teams, fostering collaboration, and driving results in B2B and SaaS settings.
Technical aptitude for understanding customer challenges and providing best-practice solutions.
Thrives in fast-paced, multitasking environments, with strong organizational and analytical skills.
You Make It Great! Great Service, Great Hospitality.
At McDonald’s, every customer is unique and so is the way they want to be delighted. We are pas..
You Make It Great! Great Service, Great Hospitality.
At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here!
As a Guest Experience Leader, you will
Serve as the Hospitality Expert/Lead in the restaurant
Deliver exceptional in-store Feel Good experience at all times
Implement and execute Service Centric and Family Marketing initiatives and programmes
Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories
We are looking for people who
Have a “people-first” attitude
Are confident and friendly, with a strong desire to connect and serve guests in a personable way
Are strong communicators who listen to guests’ needs and concerns
Act with initiative and are proactive in resolving customers’ concerns
Are open to working shift hours, weekends and public holidays
Responsibilities:
Provide excellent customer service in the retail front office operations.
Handle incoming enquiries and requests from residenti..
Responsibilities:
Provide excellent customer service in the retail front office operations.
Handle incoming enquiries and requests from residential customers.
Engage in daily operations, actively contributing to problem resolution and providing customer service support.
Explain invoices, address account-related queries, and manage retail contracts effectively.
Able to understand and explain well on the company’s price plans and services.
Communicate clearly and effectively with customers, ensuring a positive interaction.
Demonstrating empathy and patience in handling customer concerns.
Recording customer interactions and transactions accurately in the company’s system.
Adhering to company policies, procedures, ethical standards, code of conduct, and compliance with relevant regulations and laws.
Safeguard customer confidentiality and privacy throughout all interactions.
Participate in system / process enhancement projects to improve overall efficiency.
Requirements:
Preferably holding a degree or diploma.
Some prior experience in customer service is desirable.
Seek individuals who align with values emphasizing service excellence.
Possess a positive and proactive working attitude.
Demonstrate self-motivation, independence, and a proactive approach to tasks.
Exhibits a willingness to learn and is prepared to grow with the organization.
Demonstrates strong teamwork, with good interpersonal and communication skills.
Exhibits an achievement-oriented and results-driven approach.
Proficient in communication using multiple languages, including English and Mandarin. Proficiency in Malay is considered an added advantage.
Others:
5-day work week.
Working Hours: Mondays to Fridays 9am to 6pm.
(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)
By submitting your personal data and/or resume to PacificLight (“us”), you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.
We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great inter..
We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.
You are expected to be independent and WORK FROM HOME most of the time.
Your personal time organisation is of utmost importance.
You job scope includes:
- maintaining good records of existing and incoming clients
- making outbound calls to update existing clients and attract potential new prospects.
- maintain a good image and portray professional stance when required.
A pleasant personality is a huge plus.
Candidates without experience are expected to learn fast and adapt quickly.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in ..
We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales, providing customer service, and managing customer orders. The sales support specialist is also responsible for coordinating sales deliveries as well as recording sales data.
Candidate should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.
Job Description:
· Answering customer inquiries and following up with customers about their order status.
· Compiling a daily list of sales and providing sales data and guides to the sales department.
· Managing sales tracking tools, and compiling reports.
· Monitor sales trends and liaising with supervisor to develop sales strategies.
· Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
· Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
· Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
· Handling administrative duties for the company and its executives and management teams.
· Reporting any unusual activity to your supervisors.
Requirements:
· A high school diploma or equivalent.
· A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
· Experience in administration and high-volume office work may be advantageous.
· Excellent team working, motivational, interpersonal, communication, and customer service skills.
· The ability to multitask and quickly switch your focus.
· Computer literacy, IT skills, and typing skills.
Benefits
Career & Growth Development
Friendly environment
Annual Leave and Medical Benefits
Work Schedule:
5.5 day per week.
Monday to Friday: 9am to 6pm,
Saturday: 9am to 1pm
***Able to start work immediately or with short notice***
Position: Customer Service Executive (Japanese speaking) ID: 19418
Location: Central
Key Responsibilities:
➤Provide customer services for daily inq..
Position: Customer Service Executive (Japanese speaking) ID: 19418 Location: Central
Key Responsibilities:
➤Provide customer services for daily inquiries and requirements of clients
➤Handle emergency inquiries of clients on weekends and night time
➤Provide sales support to Sales Team
➤Other administrative and ad-hoc duties if required from management
Requirements:
➤Experienced with customer service, sales support, or any service industry
➤Be able to work flexibly based on the customer's schedule
➤Familiar with MS Office
➤Possess Customer Service Mind
Interested applicants please send your resume to Calista(R22104418) with email subject header “Job Application forCustomer Service Executive (Japanese speaking) ID: 19418- CK".
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.
Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,
EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.
PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.
Please find Privacy Policy Agreement from the below link.
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join the..
The Opportunity:
Adecco is partnering with an Italian industrial battery manufacturer and we are looking for a Customer Service Executive to join their business permanently! Reporting to the Customer Service Manager, the successful incumbent will handle order processing activities through SAP and liaise with the manufacturing plant, warehouse and forwarders to ensure cargo ships out to customers on time.
Permanent, Full-time opportunity
Location: West region, Toh Guan area
Working hours: Monday - Friday, 8.30am to 5.30pm
Salary Package: up to $3,500/month + VB
The Job:
Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
Collect and maintain export control and regulatory documents.
Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
Stay updated on products, services, and system processes, attending workshops as needed.
The Talent:
Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
Strong communication skills to liaise effectively with both internal and external stakeholders
Ability to learn and pick up new skills quickly
Next Steps:
Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders an..
Responsibilities
Handle the processing of quotations, purchase orders, and sales orders.
Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
Manage and negotiate delivery schedules to ensure they align with customer expectations.
Oversee inventory management, including tracking stock levels and movement.
Update and maintain pricing.
Organize and maintain a comprehensive documentation filing system.
Address inquiries from customers and business partners effectively.
Maintain positive relationships with customers.
Perform additional tasks as needed.
Requirements:
Minimum of 1 year of relevant experience
Proficient in MS Office
Good time management skills, ability to meet deadlines, and strong attention to detail
Good team player with the ability to work independently
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern F..
Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.
Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.
Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.
You'll be in charge of:
Attend all incoming calls in a fast, accurate and courteous manner
Manage Zendesk and ticketing software system
Respond to emails in a prompt and professional manner
Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame
Handle special requests
Communicate with Behold Julien venues and other departments to ensure seamless communication.
Assist customers all other relevant enquiries
Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management
Qualifications:
Minimum of 2 years of experience in guest services within the hospitality industry.
Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
Good understanding of fine dining operation and service standards.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Proficiency in Microsoft Office Suite and restaurant management software.
Availability to work flexible hours, including evenings, weekends, and holidays
We love people who:
Go above and beyond to make someone else's day
Are thoughtful and kind, while upholding high standards
Own outcomes and drive solutions
Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.
Responsibilities & Duties:
Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requ..
Responsibilities & Duties:
Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Forward customer sales enquiries to Sales Dept. for follow-up.
Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
Schedule jobs with Operations staff.
Prepare quotations and send to customers.
Track and monitor completion of jobs in the RVS (River Computer System).
Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
Produce Purchase Requisition and coordinate with Procurement for Purchase Order to supplier/vendor.
“CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
Other ad-hoc activities as assigned.
Requirements and Qualifications:
Candidate possess at least a Diploma / Bachelor's Degree in related fields.
Customer service experience will be an added advantage.
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and p..
Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.
Job Requirements:
Required to work 5 days work week including weekends and public holidays. Rotating shift.
Required to work in shift and shift allowance will be provided accordingly.
Adequate telephone skills and proper etiquette.
Able to work in a fast-paced environment due to high volume of inquiries.
Have experience in working contact center industry will be an added advantage.
No working experience is welcome to apply as on-the-job training will be provided.
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintain..
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Love Yourself Because You Are Precious! Multi-award-winning centre, Ceramique Aesthetics Wellness empower and restores confidence by providing skin, b..
Love Yourself Because You Are Precious! Multi-award-winning centre, Ceramique Aesthetics Wellness empower and restores confidence by providing skin, body & wellness solutions. Combining cutting-edge technology & natural ingredients, we provide highly effective result-driven treatments to our valued customers in our three centres. Our products are also available in major e-marketplaces and e-commerce websites.
We are expanding and continuously looking for talents with a growth mindset to join our fun and dynamic team!
Responsibilities:
Greet and welcome Customers as soon as they arrive at the Salon
Direct Customer to the appropriate Consultant/Beautician
Answering phone calls
Ensure the reception area is tidy and presentable, with all necessary material
Update calendars and schedule appointments
Handle POS, and cashiering duties, manage and keep proper records of daily payments received
Ensure all customers’ issues reported are resolved effectively and promptly
Deliver personalised service over the telephone to customers in an effective and efficient manner
Ability to understand customers’ needs and provide appropriate solutions and attention
Identify cross-sell opportunities during customer interaction
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Ensure all customers’ issues reported are resolved effectively and promptly
Other ad-hoc duties
Requirements:
Relevant customer service experience
Able to work on weekends and retail hours according to roster-ed shift
Good interpersonal skills, able to communicate well and work with people across different levels
Ability to multi-task & prioritize according to situations
Pleasant disposition & energy to thrive in a fast-paced environment
Committed, reliable & takes pride in work
Bilingual, able to speak in Mandarin to handle queries and feedback from Chinese-speaking customers is preferred
A good employment benefit and good career growth await the successful candidate
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified.
Please be informed that by sending your curriculum vitae (cv) and personal data by way of your job application to Ceramique Aesthetics Wellness, you are deemed to consent to the collecting, using and disclosing by or on behalf of Ceramique Aesthetics Wellness to determine your suitability, eligibility or qualifications for employment with Ceramique Aesthetics Wellness and manage your application for employment with Ceramique Aesthetics Wellness, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.
Industry: Logistics