Responsibilities

• Projection of manpower establishment and review of hiring requests. Partner with the Talent Acquisition team to pre-plan forward hiring for projected attrition.
• Provide advisory support on issues relating to performance management and people management.
• Communicate and advise on HR policies and implement management practices that align with policies and comply to regulations and regularly review and improve on workflow processes & procedures.
• Conduct exit interviews to establish and find out issues relating to staff retention and satisfaction.
• Manage annual/bi-annual mass renewal of practicing certificates for all existing Allied Health Professionals/Pharmacists.
• Prepare reports for supporting departments/overall JHC departments (as assigned)
• Manage all HR operational matters relating to the assigned division/ departments, with support from Shared Services (where applicable).
• Compensation & Benefits
• Partner with the Performance & Reward team to coordinate the promotion exercise and annual appraisal exercises and work closely with the line to review promotion recommendations.
• Address staff queries on compensation matters, with support from the Performance & Reward team.
• Talent Management, Succession Planning & Employee Development
• Partner with Talent Management Specialists and Allied Health HODs in annual talent identification and succession planning exercises and work together on development posting opportunities for identified talents and potential successors.
• Employee Relations, Engagement & Change Management
• Provide advisory support on staff disciplinary or grievance handling including secretariat support for the investigations.
• Support in providing recommendations of interventions to improve employee engagement.
• Partner HODs to provide advice and guidance in the Master Service Agreement for staff secondment and work out the secondment terms and charges for agreement signing.
• Coordinate meetings and preparation of agenda and minutes of meetings.
• Support Annual Budget Planning exercise& submission of accruals.
• Contribute to OJT learning through the sharing of good practices.
• Any other projects assigned.

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

This position is to provide customers and prospects with positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions.

Customer Experience and Assessment

• Plan, conduct and facilitate stakeholder discussions, workshops, user surveys, and interviews.
• Create user stories, personas, and storyboards.
• Maintain, review, and create new customer journey maps to enhance corporate clients' and their digital experiences.
• Translate all findings and goals into actionable recommendations.
• Monthly Data Reporting and Analysis of Survey Results.
• Supporting in User Testing and Portal Experience.
• Conduct Mystery Shopping of current offerings.
• Keep records of customer interactions, details of actions taken, and reports of results.

Service Delivery

• Supporting in the Feedback Management Process.
• Supporting in the administration and new module roll out of survey and service console of Salesforce.

Qualifications, Preferred Knowledge and Skills, and Other Requirements

• Degree in Business, Marketing, or equivalent.
• At least 3 years of work experience, preferably in customer service, customer experience, or user experience.
• Design thinking and customer service skills will be an advantage.
• Familiar with CRM programmes, databases and data analytics such as Salesforce.
• Strong analytical, conceptualisation and problem-solving skills.
• Excellent PowerPoint, visual presentation, and facilitation skills

Summary:

A Guest Experience Expert works across departments and deliver a wide range of services that guide guests throughout their stay. This is a job rotation role, incumbent to be rotated among 4 sectors (Concierge, Front Desk, Call Centre, Lounge).

Responsibilities (includes but not limited to):

• Concierge: Main duties include overseeing doorman and bellman operations. Provide guests with local attractions and hotel information, assist in transportation.
• Front Desk: Main duties include handling guests’ check in and check out process. Cash/bank handling. Enrolment of rewards programme. Assist in guests' requests.
• Call Centre: Main duties include answering of calls from public, handling general enquires, transferring of calls and handling wake-up calls.
• Lounge: Serving of F&B to VIP guests in lounge. Applicant must be comfortable touching and handling alcohol.

Requirements:

• Minimum qualification of NITEC (Service, hospitality, tourism or related disciplines preferred)
• 1 year of relevant experience in handling Front Office operations.
• Fresh graduates are welcome too.

Other information:

• 5 days rotating shift work-week (including weekends and overnight)
• 9.5 hours a day (including 45 minutes meal break)
• Up to 44 hours per week

Benefits:

• Entitled to annual AWS and performance bonus
• $150 allowance
• Night shift allowance
• OT payable beyond 44 hours/week

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R1434599 (Loh Ling Na, Lorinna)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)

Salary: $2400-$2800+allowances+OT=>$3300

Industry: Engineering

Located at Tuas

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Working hours: Mon to Fri, 8:30am to 5:30pm

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager. The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center

• Responsible for coaching, mentoring, and developing the Inside Sales Engineers

• Ensure strategic alignment of the local organization with the group strategy.

• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder

• Lead & drive the Customer Experience Management (CXM) program.

• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.

• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.

• Establish communication channels through which Customers can reach out to us easily and effectively.

• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.

• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.

• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.

• To work with respective stakeholders to grow Company’s Digital business.

• To work closely with External Sales in a team approach to serving the customers.

• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.

• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.

• Good understanding on processes for costings, quotations and proposals using CEP, SAP system.

• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.

• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)

• Work Experience in MNC and similar industry will be an advantage

• At least 3 years of relevant management experience

• Experience in managing and leading teams in a dynamic work environment

• Knowledge of relevant products and industries

• Technical knowledge of process automation and instrumentation

• Knowledge of SAP and Salesforce

• Good communication, presentation, and interpersonal skills

• Strong analytical and strategic thinking skills

• Work independently as well as in a team

• Ability to absorb new knowledge continuously and learning on the fly

• Good Time Management and Proactiveness

• Possess strong leadership skills

Freelance Project Manager

Salary: Full Commission (Gross $3000 - $4000)

Working Hours: Fully WFH

Working Location: Have meeting once a month at a co working space

For adhoc will meet at least once a week on site, for meals, etc.

Job Scope:

This role is responsible for overseeing all aspects of project planning, client and subcontractor management, design adherence, budget control, and sourcing materials. The PM will work closely with design teams and clients to ensure project timelines, quality standards, and profitability objectives are met.

Time Line Management

• Develop comprehensive project timelines and manage order of project fabrication.
• Identify critical time frames and allocate time slots to finalise designs with the design team.
• Ensure that project details are reviewed and finalised with designers at least one week prior to the commencement of work. Exceptions will be made for projects with very tight lead time.

Client Management

• ● Identify and document defects, secure necessary client approvals, and communicate deliverables.
• ● Liaise with clients regarding deliverable schedules based on sub-contractor timelines, team availability, and overall project inputs, including time, cost, and design requirements.

Cost Management

• Scope out, cost, and budget projects based on targeted design (TD) to ensure design integrity.
• Break down costs and ensure clear documentation to achieve profitability while maintaining high standards.
• Manage Profit and Loss (PnL) to ensure project profitability.
• Calculate and submit final PnL

Procurement and Supplier Coordination

• Procure materials, furnishings, and other project items according to the design specifations provided by the design team.
• Coordinate with sellers, suppliers, and vendors to ensure timely and cost-effective procurement of materials.
• Negotiate pricing and manage relationships with suppliers to ensure alignment with project budgets and timelines.

Design Adherence

• Ensure that design standards are met and maintained, applying creative problem-solving to address fabrication challenges.

Subcontractor Coordination

• Effectively communicate with subcontractors regarding design specifications and fabrication methods.
• Utilize basic sketching or hand-drawing skills to convey design concepts where necessary.
• Submit invoices from Subcontractor upon completion of their jobs via email

Defect Rectification

• Provide defect rectification works for past completed projects

Requirements:

• 3 years project executive experience

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

ABOUT WORLD TABLE TENNIS

At World Table Tennis (WTT), we are revolutionizing the sport we love and pushing the boundaries of what's possible through world-class entertainment events and engaging fan-centric content. With an unwavering focus on innovation at our core, we are committed to leading the global table tennis industry and inspiring the next generation of fans and players worldwide.

WTT HEAD OF PARTNERSHIPS EXPERIENCE

World Table Tennis (WTT) is a commercial entity created by the ITTF to grow the professionalisation of table tennis by running ITTF’s commercial and events business. Taking a new, innovative and entrepreneurial approach to how table tennis should manage its competition platform and positioning, WTT has been tasked with re-imagining a new professional event structure, re-energising the entertainment and fan experience, and re-defining the new era.

WTT is seeking a detailed and organised individual who has good interpersonal skills and will be responsible for creating quality experience for partners.

RESPONSIBILITIES:

• Manage brand accounts, including ensuring consistent servicing of brands and creating holistic activation plans.
• Lead the Partnerships Brand Experience team to ensure exemplary service of WTT Partners
• Establish and manage relationships with stakeholders, including but not limited to business partners and agencies
• Ensure the fulfilment of all WTT Partnership contracts, including but not limited to event implementation, branding approvals, activation, hospitality and onsite support
• Establish timelines, guidelines and processes for smooth and clear communications
• Work with the Event Partnerships Experience, Sales, Research, Media and Digital Team to develop and implement digital-first partnership activations
• Manage accounts jointly with the Partnership Sales team, providing relevant feedback for renewal negotiations
• Any other task as required by Management

REQUIREMENTS:

Essential:

• Degree in Business, Marketing, Communication etc.
• Possess 3-5 years of relevant experience
• Strong business acumen and solution focused
• Excellent communication, presentation, and interpersonal skills
• Able to think critically and adapt to situations when required
• Resourceful and innovative
• Ability to travel (60%)

Desirable:

• Passion for sport and business;
• Ability to work in multiple languages, with preference for Asian Languages.

HOW TO APPLY

Submit CV and cover letter to [email protected] with the email subject titled “WTT Head of Partnerships Experience”.

Due to the high number of candidate applications expected, only those who are shortlisted will be contacted.

The jobholder will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. He/she aims to establish positive rapport with patients to improve the patients’ hospital experiences and to deliver pyscho-social care for patients.

Job Requirements:

• Minimum GCE “N”/ ”O”/ ”A” levels with 4 years of general working experience
• Strong interpersonal and communication skills. Candidates with the ability to speak different dialects will be advantageous
• A good team player with the ability to work and collaborate well with colleagues across all levels
• Passion to care for people and strong ability to empathize with patients from all walks of life
• Able to perform 2 rotating shifts (AM and PM shifts) and open to deployment within 2 work sites under SingHealth Community Hospitals

Customer Service cum Receptionist (1 year contract - renewable)

• Working Days: 5.5 days, 9am-6pm / 9am-3pm
• Salary: $$2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Bishan / Upper Thomson

Job Scopes:
1. Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
2. Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
3. Maintain an effective communication to ensure customer retention
4. Generate reports and suggest service improvement initiatives and processes.
5. Perform cashiering duties
6. Maintain and update appointments for servicing and repairs.
7. To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
8. Upsell products and services to customers
9. Other ad hoc duties assigned by manager

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

You Make It Great! Great Service, Great Hospitality.

At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here!

As a Guest Experience Leader, you will

• Serve as the Hospitality Expert/Lead in the restaurant
• Deliver exceptional in-store Feel Good experience at all times
• Implement and execute Service Centric and Family Marketing initiatives and programmes
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories

We are looking for people who

• Have a “people-first” attitude
• Are confident and friendly, with a strong desire to connect and serve guests in a personable way
• Are strong communicators who listen to guests’ needs and concerns
• Act with initiative and are proactive in resolving customers’ concerns
• Are open to working shift hours, weekends and public holidays

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

• Attend all incoming calls in a fast, accurate and courteous manner
• Manage Zendesk and ticketing software system
• Respond to emails in a prompt and professional manner
• Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame
• Handle special requests
• Communicate with Behold Julien venues and other departments to ensure seamless communication.
• Assist customers all other relevant enquiries
• Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management

Qualifications:

• Minimum of 2 years of experience in guest services within the hospitality industry.
• Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
• Good understanding of fine dining operation and service standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in Microsoft Office Suite and restaurant management software.
• Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.
Should your application progress to the next stage, we will be in contact to arrange for an interview.

Our client is a Education Industry. Due to their current expansion plan, they are looking for a Customer Service cum Admin Executive to join their team, in hopes of developing the current high performing team. They are located in the Central area.

Key Roles and Responsibilities:

• Respond to daily emails and phone inquiries
• Provide support, advice, and counseling to students
• Manage graduation processes, including payment verification and document handling
• Coordinate mid-term test deferments and liaise with students and UC
• Handle exam script viewing requests, including coordination with the Exams Office and students
• Explain transfer contracts to students
• Conduct welcome orientations, LinkedIn workshops, and graduation ceremonies
• Perform class visits as needed
• Oversee ad-hoc projects or audit events
• Manage miscellaneous administrative tasks, such as attendance tracking and course evaluations

Requirements:

• Diploma in any field.
• At least 1 year of customer service and 2 years of administrative experience.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24144162 | LAI CHAI LI

​Our client is a global leader in gateway services, who is seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Airline Customer Service Agent

Responsibilities

You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport. Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

· Pleasant with a cheerful disposition and good interpersonal skills

· Dynamic individual with service aptitude and willingness to go the extra mile

· Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least O/A/Diploma level in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

Details:

6 days work per week (weekdays off)

to cover different sites (roving position)

shifting work

7am-3pm

2pm-10pm

9:30am-6pm

2pm-10:30pm

*Will be assign in condo/mall/office environment

Job Scope

• Provide excellent customer service to internal and external customers.
• Maintain good customer service toward guest, residents, shoppers and customers
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• To assist in office and administrative matters.
• Handle all customers’ enquiries and provide assistance
• To learn and familiarize with the different systems and SOP.
• To receive and forward all courier service documents & parcels at the reception counter.
• Any other task as assigned by immediate supervisor/management.

Requirements

· Good interpersonal skills

· Fluency in English Language

· Computer Literate

About the company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

Job Description

• Someone who can take lst level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

We are a leading freight forwarding Company with worldwide operation.

Vacancy for Customer Service .

• Liaise with client, shipping line, co-loaders and overseas agents.

• Attend to any incoming calls or enquiry

• Knowledge of singapore customs Tradeweb/tradepallete software

• Any other ad-hoc assignment as and when required

• Team Player with positive mindset & cheerful disposition

• Good communication skill

• Min 1 year's experience in freight forwarding industry

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

Customer Service Officer (Air-con Department)

• Customer service duties
• Answer phone, email, online enquiries
• Arranging technician for servicing, installation
• Follow up on enquiries
• Cross selling company products and services
• Date entry, order processing, invoicing
• Salary $2500 - $3500
• Mon - Sat: 9am to 6pm
• Good spoken English, willing to work on weekends
• Min 2-3 years of administrative, customer serivce experience
• Good personality, good attitude, fast learner

Interested candidates, please email full CV with most recent photo to

[email protected]

Jobs Alley Pte Ltd (21C0599)

Vel Heng Jee Ting (R1108267)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Executive
• Working Location: Jurong East
• Working Hours: 5.5 days (Mon – Fri, 830am – 530pm; Sat (WFH, 830am – 1230pm)
• Salary Package: Basic salary up to $2,800 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage and coordinate existing and new customer accounts.
• Handle incoming and outgoing phone calls.
• Deliver outstanding customer service.
• Maintain good relationships with vendors and customers.
• Resolve customer issues and provide solutions.
• Prepare shipment quotes and arrange shipments as needed.
• Utilize excellent multitasking skills in both workspace and software programs.

APPLY NOW!!!

• 1 year of relevant working experience.
• Good communication and people skills.
• Ability to work independently and in a team environment.
• Experience with logistics related background is advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71457 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Overview:

We are looking for an energetic person with sharp social skills to give our customers a friendly, personal and positive experience every time! In this role you will be part of the Customer Service Team, handling phone enquiries with professionalism while delivering stellar customer service to all our customers. You will be required to have outstanding attention to detail, be well-organized and efficient. You will be expected to learn and understand LWB’s products and to use your skills to solve problems and make a positive impact in your day-to-day work in the Customer Service Department.

Responsibilities include (but not limited to):

• Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
• Create and maintain customer database
• Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
• Communicate across departments to ensure that orders are fulfilled
• Follow up on outstanding orders and perform call back to customers if necessary
• Provide timely service recovery to resolve problems or issues and escalate if necessary
• Collect data and feedback from customers and close the customer feedback loop
• Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
• Other ad-hoc administrative duties assigned

Minimum qualifications

• Diploma in any discipline
• Experience in customer service or contact centre will be an added advantage

Requirements

• Customer-oriented with good interpersonal and communication skills
• Pleasant disposition and personality
• Possess a sense of urgency
• Good phone etiquette
• Attention to detail
• Team player who thrives in a fast-paced environment
• Able to prioritise tasks effectively

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role

This role will focus on account management, client interaction, and overseeing car collection/drop-off processes. By taking ownership of these responsibilities, the Customer Care Associate will enable our Sales team to focus on generating new business opportunities.

Responsibilities:
• Serve as the primary liaison between clients and the Sales Team.
• Handle client requests and resolve issues promptly and professionally.
• Manage the coordination of car collection and drop-off to ensure seamless client experiences.
• Monitor and follow up on client satisfaction, proactively identifying opportunities to enhance the customer experience.
• Maintain accurate records of client interactions and transactions in the CRM system.
• Collaborate with the Operations team to address vehicle availability and condition for seamless service delivery.
• Work closely with Sales to understand and anticipate client needs, providing tailored solutions and support.
• Assist in the onboarding of new clients to ensure a smooth transition and exceptional first impressions.

Requirements:
• At least 2 years of proven experience in Customer Service or Account Management.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• A valid driving license is required to perform essential job duties, such as car collection and drop-off operations.
• Ability to work collaboratively in a fast-paced environment

Customer Interaction

• Respond promptly to inquiries via social media platforms (Meta: Facebook & Instagram Messenger).
• Engage with customers through AI platforms (e.g., Voltade AI) to ensure a seamless experience.

Lead Management

• Manage and update customer leads generated from Meta Ads and Google Ads in collaboration with the Marketing Senior Executive.
• Follow up on offline leads and ensure timely responses.

Administrative Support

• Update CRM systems to ensure accurate tracking of customer interactions and deliveries.
• Maintain and update the Google Calendar of Events to support team activities.

Team Collaboration and Professionalism

• Work collaboratively with colleagues to achieve team goals.
• Adapt to changes with optimism and a positive attitude.

Qualifications:

• Diploma or equivalent (Bachelor's degree preferred).
• Prior experience in customer service or a related role is a plus.
• Proficiency in using social media platforms and CRM systems.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented and organized.