As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

To further strengthen our team, Global Customer Support are looking for a Service Engineer to join us at Kongsberg Maritime here in Singapore. As a Service Engineer, you will have the responsibility for installation, service, and maintenance of KONGSBERG’s Tank Gauging, Loading and Stability Systems onboard sailing ships and in shipyards, as well as offer in-house technical support and remote service to customers and colleagues around the world. Within the Tank Gauging, Loading and Stability Systems product range, we have systems such as Cargo Monitoring and Control system, Sensor Reliability Application, Custody Transfer System and numerous sensor applications for monitoring of Cargo tanks.

Responsibilities:

• Installation & commissioning of Kongsberg Maritimes Tank Gauging Loading and Stability Systems.
• Provide service & maintenance onboard vessels worldwide
• Technical support and on-call/remote service
• Engage in product innovation, development and sales support activities.
• Cover service activities in South East Asia and maintain good relationship with existing clients
• Required to undertake ad-hoc duties which may be assigned from time to time.

Requirements:

• Diploma or Degree in Electronics/Mechatronic/Instrumentation Automation: Relevant experience may compensate for lack of education
• Must have excellent co-operative skills, good communication skills, result-oriented, self-motivated and the project-management skill
• Relevant experience in the maritime industry, especially with onboard Automation and Cargo tank gauging systems.
• Experience with control systems and cargo monitoring is a plus.
• Good oral and written communication skills in English
• Highly motivated for worldwide support activities (travelling is required)
• Self-driven attitude to find solutions to problems.
• Passion and patience for handling customers – Service oriented
• Contribute to a good and positive working environment.
• Act on own initiative, make things happen and accept responsibility for the results.
• Use a methodical and systematic approach, plan ahead and define clear priorities.
• Communicate in a clear, precise and structured way.
• Co-operate well with others and share knowledge, experience, and information

Only shortlisted candidates will be notified for interview.

Interested applicants, please apply via https://www.kongsberg.com/careers/vacancies/field-service-engineer---tank-level-gauging-systems/

Key Responsibilities:

• Preventive and corrective maintenance for DRUPS (Dynamic Rotating UPS) at customers sites.
• Perform schedule preventive maintenance program at various customers’ sites.
• Attend trouble shooting and corrective repair on site
• Identify issues and potential issues from PM activities, provide feedback and possible solution to back office for issue resolution discussion with customers.
• Generate and maintain lean and clear documentation like service report from every service activity.
• Others maybe be needed for customer services.

Requirements:

• Diploma or Degree and above with M&E Engineering background.
• 2-3 years Relevant M&E engineering service or project management experience.
• Good knowledge on electrical system, mechanical, electrical rotating machine functionality, and service methodologies.
• Ability to handle high reliability service demand with technical solution.

Job Description:

Repair

• Analyse errors independently
• Identify needed spare parts, agree and arrange on order with customers
• Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics)
• Agree on solutions with experts from own area and Regional Service Center
• Documentation of carried out service missions

Installation/Commissioning

• Prepare installation together with customer
• Mechanical and electrical installation of the equipment
• Commissioning of the installation
• Providing operator training on site

Preventive maintenance

• Preventive maintenance according to servicing list
• Advice customers about necessary repair work, if necessary, agree on spare parts with customer and order them
• Documentation of carried out maintenance work

Further responsibilities

• Carry out relocation and retrofitting
• Carry out Service-Updates and data protections

Job requirement:

• Bachelor’s Degree or Polytechnic Diploma in Mechanical/Mechatronic/Electrical Engineering as or equivalent
• Working experience in Repairing, Commissioning and Installing of CNC Sheet Metal Punching /Laser cutting machine.
• Minimum 5 years of relevant experience
• Customer focus
• Communication skills
• Ability to convince customer
• Flexible adaptation to different situations and changing work conditions
• Analytical thinking
• Anticipates problems and takes actions to resolve them
• Cooperates and shares information and knowledge, offers support to colleagues

Employer's Company: A well-known Teochew and Cantonese restaurant.

Job Responsibilities:

- Perform standard duties as a server.

Worker Requirements:

- Experience required.
- Hardworking and willing to take initiative.

Benefits:

- Annual Leave: 7 days
- Sick Leave: 14 days

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field

• MNC, 5 days, Tuas, Transport
• $4000 - $4500 basic, allowances,overtime claim
• Frequent travelling
• Candidates with no experience can apply
• Mentorship will be provided

Summary:

Our client is seeking for a motivated and technically skilled Junior Service Engineer to join their team. Candidates with relevant qualifications but no experience can apply. In this role, you will support senior engineers and handle service orders from their Service & Commissioning Manager and Coordinator. You will be responsible for evaluating, troubleshooting, repairing, and ensuring the safe return of equipment to service. This position offers hands-on experience and opportunities for learning and growth in a dynamic environment.

Job scope:

• Assistant Senior/Service & Commissioning Engineer on-site
• Execute service orders and assignments as directed by the Service & Commissioning Manager or Coordinator.
• Serve as the field representative to assess, troubleshooting, analyze, repair, test and return equipment to service based on instructions from service orders.
• Create daily reports on completed service tasks, issues encountered, and resolutions, sending them to the service mailbox.
• Complete all required documentation and submit reports related to service tasks.
• Ensure that all services are conducts in a safe and effective manner, adhering to company and industry standards.

Requirements:

• Minimum a Degree in Electrical, Electronics, Computer Science or related field.
• Candidates with no experience can apply as training and mentorship will be provided to develop technical skills and industry knowledge.
• Strong foundational knowldge of electrical, hydraulic, and mechanical engineering fundamentals.
• Analytical and systematic problem solving.
• Basic knowledge of programming and industrial control systems is a plus.
• Willing to travel abroad frequently for assignments.
• Able to work overtime when neccessary

Interested applicants, please send your resume to [email protected]

Benefits Summary:

• Up $3000 + shift allowance + AWS + VB
• 4334 – 12 hours shift
• Woodland
• Transport provided

Responsibilities:

• Oversee, sustain, and enhance equipment performance.
• Schedule and conduct maintenance on designated equipment sets.
• Engage in Continuous Improvement Projects (CIP) and Total Preventive Maintenance (TPM) initiatives to maximize equipment uptime.
• Develop hardware solutions to reduce equipment ownership costs.
• Diagnose and resolve equipment issues using mechanical/electrical expertise and software tools.
• Develop and refine equipment maintenance procedures

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

Technical Leadership:

• Lead and supervise a team specialized in On Site Recovery (OSR) operations, with a focus on insitu machining and repair services in the maritime sector.

• Provide technical guidance and support to ensure safe and efficient execution of onsite machining projects.

Project Execution and Management:

• Plan, organize, and oversee onsite machining projects including crankpin machining, line-boring, and surface machining.

• Ensure compliance with technical specifications, quality standards, and project timelines.

Tooling and Equipment Management:

• Manage a specialized inventory of tools and equipment required for insitu machining works.

• Coordinate maintenance, calibration, and readiness of tools to support onsite repair activities.

Technical Solutions Development:

• Collaborate with clients to understand their onsite repair needs and develop tailored technical solutions.

ROLES & RESPONSIBILITIES

• Take over the order markings for loading from Loading QC.
• Ensure the order markings are prepared according to the DN Summary List.
• Verify that the order markings are ready against the Loading Checklist to ensure no missing pallets.
• Verify that the DN Summary Orders and Loading Checklist for the delivery are prepared before loading.
• Hand over the DN to the Driver and Loading Checklist for Drive acknowledgement after loading.
• Reports to immediate superior and HOD on any quality issues identified.
• Perform work activities assigned efficiently and accurately to maintain the quality of work.
• Ensure proper use of the MHEs and maintenance of the MHEs.
• Compliance with the quality, environmental, health and safety system procedures, work instructions and safe work procedures.
• Maintain the Warehouse Operation area housekeeping.
• Ensure own safety during working in the Warehouse.
• Must be aware of the hazards and risks involved in the work assigned.

WORKING REQUIREMENTS

• Minimum “O” level or equivalent
• Minimum 1 year of Warehouse environment experience
• Computer literate
• Good communicator
• Can work independently
• Team player
• Possess a valid Forklift License
• Able to operate the warehouse reach truck / stacker

Responsibilities:

• Perform the work activities as assigned (receiving, picking, packing and closing)
• Ensure the daily tasks assigned are completed daily.
• Perform work activities assigned efficiently and accurately to maintain the quality of work.
• Ensure proper use of the MHEs and maintenance of the MHEs.
• Compliance with the quality, environmental, health and safety system procedures, work instructions and safe work procedures.
• Maintain the Warehouse Operation area housekeeping.
• Ensure own safety during working in the Warehouse.
• Must be aware of the hazards and risks involved in the work assigned.
• Access to the IT system according to the authorised function.

Requirements:

• Minimum “O” level or equivalent
• Minimum 1 year of Warehouse environment experience
• Good communicator
• Can work independently
• Team player
• Possess a valid Forklift License
• Able to operate the warehouse reach truck / stacker

ROLES & RESPONSIBILITIES

• Handle SG spares RFQ-sales processes from start to end.
• Develop and execute strategies to effectively market and sell spare parts.
• Draft and submit detailed proposals, including both technical specifications and commercial terms.
• Communicate with clients, negotiate terms, and ensure their needs are met throughout the sales process.
• Collaborate closely with HQ in China for technical support and training.
• Build and maintain strong customer relationships through high-quality and frequent interactions.
• Manage ongoing project activities and provide post-sales support to ensure customer satisfaction.
• Identify growth areas and take proactive actions to expand the spares business in Singapore.

WORKING REQUIREMENTS

• Tertiary qualification in Mechanical, Industrial Engineering, or a related field.
• Minimum of 5 years of experience in roles related to sales, purchasing, or project management, preferably within the spare parts.
• Strong maritime technical acumen, with the ability to interpret technical drawings and specifications.
• Experience in managing RFQ-sales processes and preparing detailed proposals.
• Proven track record of establishing and maintaining customer relationships.
• Self-motivated, able to work independently, and comfortable with remote work arrangements.
• Excellent communication, negotiation, and interpersonal skills.
• Willingness to travel and spend approximately 1 month in China for initial training.
• Ability to act on initiative in a proactive manner and manage time effectively.
• Candidates who can communicate in Mandarin will be highly preferred, as many of our customers and colleagues speak Chinese as their mother tongue.

ROLES & RESPONSIBILITIES

• Attending to customer enquiries via email or phone call.
• Calling Agent/Supply Boat & Vessel for POD endorsement.
• Data Entry
• Support Daily Operation
• Cash Handling and submission to Finance
• 3rd party documents Handling.
• Complete other tasks assigned by Operation and Logistics Manager

WORKING REQUIREMENTS

• Secondary, GCE N or O Level, ITE or equivalent
• Fluent in spoken & written English
• Minimum 1 to years relevant working experience
• Knowledge of MS- Office tools and AX system.
• Strong team player with a positive attitude, good communication，
• Hardworking
• Strong sense of responsibility
• Problem solving and innovation skills
• A good judgment with the analytical skill
• A rigorous work attitudes
• Hold fast to Confidentiality Rules and Regulations

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Centre Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

*Provide support and quality customer service to clients.

*To assist on customers / suppliers’ inquiries via phone call or email promptly.

(Liaise with different party for shipment delivery schedules)

*Manage telephone enquiries in a professional manner.

*Take note of customers' requests and follow-up actions to fulfil customer's request

*Work and coordinate with customers for shipment delivery schedule

*Handle client complaints and take appropriate action to resolve them.

*Maintain and update customer’s records.

*To upkeep and file related documentations on time and accurately.

(E.g. delivery orders, shipping documents, boat vouchers and transaction records are well-maintained. etc).

*Maintain a good relationship and rapport with vessel crew, officers and representative.

*To perform other job-related functions as and when necessary as directed by Superior.

Job Requirements

*Minimum O level/Diploma or any other equivalent.

*Fresh graduates are welcome to apply.

*Possess good interpersonal, communication skills and able to work independently.

*Passion for customer service and a good team player.

*Training will be provided.

Please submit your resume to [email protected]. and only shortlisted candidates will be contacted. Thank you for your understanding and we appreciate your interest in the position.

Job Description:

• Support engineers in conducting site acceptance tests, commissioning, and start-up for transformers and switchgear. Knowledge of UPS, Low Voltage/Medium Voltage Variable Speed Drives, and PLC systems is a plus.
• Perform preventive maintenance, breakdown repairs, fault investigation, and troubleshooting of electrical equipment.
• Provide field operations and technical support to customers, helping them identify their needs and offering post-sales service solutions.
• Address on-site repair and maintenance issues, troubleshoot, and effectively resolve technical problems.
• Deliver field feedback to engineering and manufacturing teams to assist in new product development and improvements to existing products.
• Manage the procurement of spare parts from Supplier

Job Requirements:

• Diploma/ITE in Electrical Engineering or a related field.
• Relevant experience in technical servicing roles.
• Hands-on experience in customer service with the ability to work independently on-site.
• 1 to 2 years of field service experience in a related industry.
• Strong communication & analytical skills.
• Must be ready to travel on business trips

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Job Description & Requirements:

• PC / Notebook / AIO system diagnostic.
• Assist and advising customer the best solution for their repair / upgrade / customization.
• Handling of hardware and software installation.
• Training will be provided.
• Basic Salary + High Commission + Variable Performance Bonus
• 5 days/6 days work week
• Medical Benefits
• Staff Purchase Discounts

We’re seeking a brilliant, driven Customer Success Lead to build and lead our APAC CSM team. The team is focused on helping our Wise Platform partners scale their API integrations successfully. The key areas they work on includes improving contact rates, ensuring seamless payments, minimizing issues, and automating invoicing. You will work with various departments globally to enhance partner satisfaction and success.

This role will give you the opportunity to lead a team that:

• Builds Strong Partner Relationships. The team manages and improves operational relationships with partners. They are the main point of contact for resolving issues and finding ways to remove obstacles to their growth. They lead meetings, manage stakeholders, and provide effective solutions.

• Scales Partner Operations. The team develops and oversees plans that help partners get the most from Wise. They use data to identify areas for improvement and ensure both partners and internal teams meet their goals.

• Improves Product Operations.  The team analyzes data to understand challenges in partner operations caused by deficiencies in our product operations. They work with internal teams to negotiate and implement solutions on a wider scale that enhance the experience for partners.

• Implements Technical Solutions.  The team works with partners to agree on the use of APIs and webhooks that streamline processes. They help partners adapt to these changes and ensure they are technically equipped.

• Improves the Quality of Services. The team assesses the quality of support provided to partners, aiming to better solve their issues and decrease contact frequency. They gather feedback and implement changes to enhance our services.

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Job Overview

As the IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues. As the IT Service Desk Analyst, you will work closely with our Operational and ICT Engineering Teams to support the digitisation of their processes, enabling them to becoming more efficient. You will work closely with ICT Manager, Functional Digital Leads, Business Information Systems Manager, Group ICT teams and occasionally dedicated implementation teams to ensure our systems inspire our people, simplify what we do, so we can win.

DUTIES

Your duties as the IT Service Desk Analyst include:

• Provide support as a project team member as needed 
• Provide 1st line support for the user base located in Altrad Singapore 
• Support Inventory, Engineering tools and other software’s 
• Manage support requests from local and remote users, prioritising as necessary, and dealing with the full range of problems, only escalating those which need specialist or management attention
• Diagnosing and troubleshooting software, hardware, and connectivity issues 
• Provide support, including procedural documentation and relevant reports 
• Liaise with staff through a series or processes to help set up systems and resolve issues 
• Escalation of problem where appropriate 
• Proactive support - Continuous maintenance and monitoring of systems in accordance with appropriate plans 
• Preparation of equipment and services in line with work specification and appropriate deadlines 
• Manage multiple priorities and support ICT projects in fast paced and dynamic environment 
• Assist with Systems migration to cloud platform 
• Integrate, research, team ideas, and client feedback into solution requirements 
• Maintain a log of completed and ongoing system changes and Analyse root causes of business issues and develop appropriate resolutions 
• You may be required to lift and transport moderately lightweight objects occasionally

You Will Also Be Required To

Drive Excellence though effective and efficient use of ICT systems

• Understand and document business requirements over the short, medium and longer term 
• Consult through lesson learned sessions with End Users, Key users and Process Owners to ensure that functionality and configuration meets evolving business requirements 
• Coordinate internal resources and third parties/vendors for the execution of ICT projects 
• Develop & deliver training, materials, support, advice to key users in order for users to better their experience within the systems suite and improve their data analytics 
• Maintain confidentiality with sensitive data/information 
• Build and maintain workflows and process automation

Candidate Requirements 

• Understanding of ITIL (Information Technology Infrastructure Library)
• Good problem-solving and analytical skills to identify and resolve issues. 
• Good communication and interpersonal skills to effectively collaborate with stakeholders. 
• Understanding of different database technologies. 
• Engineering or ICT Degree/Diploma

Key Skills

• Strong technical acumen and the ability to analyse complex situations and effectively solve problems and drive an excellence culture 
• Experience of ICT systems, technical development, testing and system implementation 
• Understanding of different regulatory requirements and good practice of complex data management 
• Experience of successfully working with a variety of stakeholders and able to communicate complex information simply 
• Pragmatic approach, able to balance the ideal with the reality of what is needed today. 
• Demonstrable ability to thrive in a complex, rapidly changing and demanding Globally integrated business environment 
• Knowledge of low code and process automation platforms such Power Platform & Nintex is a plus.