MLION CORPORATION is a Foundation Solution company that focuses on Port and Waterfront Developments, Civil Excavation and Power Generation related infrastructure in the Asian region.
Being a market leader in our industry, we provide customised solutions to our core products such as sheet piles, steel pipes, tie rods, long and flat steel products, and crane rails. We further value add to the supply chain by providing downstream services such as warehousing, storage, and logistics to access local markets.
Moving with the highly digitalised world, MLION is excited to launch our GoListid marketplace platform. GoListid is the next generation B2B platform which provides pre own steel material for the construction market. Our vision is to provide steel a second lease of life and to promote sustainable use of steel material. GoListid provides sellers with a wide network of targeted domestic and international Buyers while listing their material with trust, transparency and services to facilitate the transaction.
We are looking at having enthusiastic candidates to join our robust team as we develop new businesses that will help to create connectivity and accessibility. We believe that having fresh inputs will be paramount to the success of our platform launch.
Roles & Responsibilities
● Be part of our customer service executives interacting with our customers for the deal-making process (facilitating negotiations for buying or selling steel material);
● Work closely with cross-functional teams to ensure pleasant customer experience (e.g. operations, logistics, finance, etc.)
● Address any queries from our customers via the chat system.
● Escalate any key issues raised by customers during the deal-making process.
● Contribute towards customer service readiness when preparing to launch in new countries.
● Achieve key performance metrics (e.g. response time, customer satisfaction, etc.)
● To handle cold calling to find new customers and new leads
● To be able to visit the yard and site when needed
● Perform any other duties as assigned
Requirements
● Min. GCE ‘O’ levels
● 1 - 2 years of experience in customer service for a commercially launched product.
● High levels of ownership and ability to communicate clearly and effectively with customers.
● Problem-solving skills to ensure customers have the best experience during the deal-making process.
● Experienced in at least one of the following areas: customer service software, marketplace platform, dealmaking is a plus.
