The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Key Responsibilities

• Post-sales design documentation, implementation and migration of advanced complex solutions
  for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
  role is to ensure that these services interoperate and integrate into the customer environment.
• Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
  Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
  Services, Managed Hosting and Complex Migration Planning,
• In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
  understanding across the technical landscape within Telecommunications and Enterprise IT
  architectures and have a natural ability to converse with both technical and executive audiences
• Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
  etc.
• The TDA will own the technical delivery of customer solutions and will be the technical interface
  between the customer, product teams and project management during service delivery.
• Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
  technical aspects are clearly defined prior to contract signature. The TDA accepts technical
  ownership of the solution at the point of contract signature.
• Engaging with and supporting pre-sales during contracting, with project management during
  service realization and the training of Service Assurance, through design, delivery and handover
  into lifecycle management.
• Lead customer-facing technical workshops in the delivery phase requiring excellent communication
  with the ability to articulate technical concepts clearly to all levels of competency.
• 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Minimum qualification & experience

• 8+ years industry background
• Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)
• Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,
• Application Acceleration and Optimization
• Excellent communication and documentation skills
• Design related background
• Ability to demonstrate technical knowledge & industry best practices under pressure
• Basic Coding skills desirable
• Telecommunication Product or Solution Design related background

Benefits

1. Attractive Compensation: Basic salary up to $2,400 with variable bonus.
2. Generous Leave: 14 days of annual leave.
3. Convenient Transportation: Company-provided transport from Serangoon MRT, Toa Payoh MRT, Jurong East MRT, and Bukit Indah (JB).
4. Perks at Work: Free lunch every Friday and fresh fruits every Monday.
5. Positive Work Culture: A harmonious and supportive workplace environment.

Job Description

As a Customer Service Representative, you will ensure smooth operations and excellent service delivery while collaborating closely with the team.

Responsibilities:

1. Manage day-to-day operational tasks efficiently.
2. Follow up and handle customer orders responsibly.
3. Perform well under pressure in a fast-paced environment.
4. Communicate and coordinate effectively with team members.
5. Execute other work tasks assigned by the supervisor.

Requirements

1. Customer-Oriented: Polite, pleasant, and committed to delivering excellent service.
2. Positive Attitude: Organized with strong problem-solving skills.
3. Team Player: Collaborative and able to multitask.
4. Flexibility: Willing to work on rotational weekends or shifts.
5. Integrity: Honest and reliable in fulfilling responsibilities.
6. Fresh Graduates Welcome: Entry-level candidates are encouraged to apply.

Additional Information

• Work Hours:Monday to Friday: 8:00 am - 5:00 pm.
  Rotational weekends (Saturday & Sunday): 8:00 am - 5:00 pm, as per roster.
• Work Location: 29 Tuas Ave 8
• Probation Period: 3 to 6 months, based on performance.

At REACH Senior Service, our core belief is every senior is valuable and able to live life to their fullest potential. At our Senior Centre Centre, we aim to build a community of care for seniors residing in Bukit Panjang by providing daycare and physiotherapy services to meet their physical and mental needs.

JOIN US and be part of a team that contributes to building a community of seniors that improves mutual social cohesion, empowers the seniors, and maintains their health and mental wellness.

You are responsible for the clinical safety and well-being of all clients in the centre as well as the care environment. You will oversee and supervise the performance of tasks in care plans by care team members and provides input in developing and reviewing care plans with the social service and/or healthcare professionals. The supervision includes the administration, daily operations, and maintenance of the care environment and provides advice on measures to ensure clients observe house rules as well as mitigate risk to the elders.

You are also the primary assessor for admissions and referrals to the Senior Care Centre and the primary reviewer for care plans proposed by the care team and the rehab team.

Key Responsibilities:

· Assist in the efficient day-to-day operations of the centre, ensuring adherence to SOPs and policies, as well as relevant statutory requirements.

· Responsible for the preparation of MOH inspection, audits and licensing.

· Ensure clients’ welfare and safety through risk management.

· Perform intake assessment for all referrals and manage caregivers on admission procedures.

· Assist clients with financial aid applications and support schemes.

· Identify and implement operational improvements.

· Ensure efficient administration, compliance with regulations, and adherence to internal controls.

· Lead and supervise staff, ensure proper scheduling, and conduct regular meetings.

· Oversee staff development, training plans, and performance reviews.

· To liaise and maintain a positive network and relationship with stakeholders.

· To perform intake assessment for all referrals coming in from IRMS.

· To speak to next-of-kin and primary caregivers and ensure that admission procedures are followed.

· To provide support to clients who require financial support, by applying schemes such as Medifund (MF), Senior Mobility Fund (SMF), Medication Assistance Fund (MAF), Financial Assistance Scheme (FAS) etc.

Requirements

· Possess a degree in social work.

· Minimum 3 years of relevant experience in supervisory work managing an allied health team, or managing a centre.

· Experience in medical social work and familiarity with schemes such as Medifund (MF), Senior Mobility Fund (SMF), Medication Assistance Fund (MAF), Financial Assistance Scheme (FAS) will be an advantage.

· Fully conversant in English and Mandarin, or any 2nd and 3rd language will be an advantage due to clients being seniors.

· Good communication, interpersonal and organisational skills

· Outgoing, energetic, self-motivated independent worker

· Proficient in the use of Microsoft Office Application

· Must be a good team-player, with a passion to work with seniors

· Only Singaporeans

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking for suitable Research Fellow who is interested to work with Dr Prateek Bansal's research group at the National University of Singapore (NUS). The project involves understanding preferences for Mobility-as-a-Service (MaaS), estimating its effect on public transport, and quantifying system-level emission impact of MaaS.

The candidate will be responsible for:

• In-depth review of the literature.
• Designing and conducting stated preference experiments
• Developing and estimating discrete choice models
• Devising optimization-based approaches for system-level MaaS design by integrating results from discrete choice models.
• Creating an agent-based model to simulate the emission impact of MaaS

The successful applicant is expected to pursue independent as well as collaborative research and must be willing to participate in writing grant proposals and supervising doctoral/postgraduate research students.

Job Requirements

• Possess a PhD degree in Travel behaviour, Management, Economics, Statistics, Psychology or related disciplines.
• Has good understanding of discrete choice experiments and model estimation,
• Has strong background in optimization methods.
• Is proficient in programming econometric models in R, Python, or MATLAB.
• Strong written and spoken communications.
• Open to fixed-term contract.

As a key member of the Sales Support Team, the Customer Care (Sales Support) reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellent service to our customers with dedicated market focus. The responsibilities include handling customers' queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction, and stay informed about the industry trends.

Key Responsibilities:

• Inside Sales Management: Lead the inside sales team in identifying and developing sales opportunities, supporting sales strategies, and achieving sales targets.
• End-to-End Operations: Oversee the entire sales support process, from after-sales support and qualification to order processing, delivery coordination, and post-sales follow-up, ensuring smooth execution and customer satisfaction.
• Team Leadership: Manage, motivate, and mentor a team of sales support professionals, ensuring high performance and continuous development.
• Customer Relationship Management: Build and maintain strong relationships with customers, acting as a liaison between the sales team and customers to ensure excellent service delivery.
• Sales Support & Coordination: Provide administrative and operational support to the sales team, including preparing quotes, processing orders, coordinating shipments, and handling customer inquiries.
• Sales Reporting & Analysis: Monitor sales performance and generate regular reports, analyzing data to provide actionable insights and recommend improvements.
• Collaboration with Cross-Functional Teams: Work closely with other departments (e.g., logistics, finance, marketing) to ensure smooth sales operations and resolve any issues that arise during the sales process.
• Process Improvement: Continuously evaluate and improve sales processes and systems to increase efficiency, reduce errors, and enhance customer satisfaction.

Requirements:

• Degree in Business Administration or Lifescience and Biology related qualifications
• Minimum of 3 years of experience in sales support or inside sales, with at least 1 years in a leadership role.
• Work experience in a SME trading or distributor environment
• Proven ability to lead and manage a team, driving results through effective coaching, training, and performance management.
• Excellent communication and interpersonal skills, with the ability to interact effectively with internal teams and customers.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong problem-solving skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams and drive operational efficiency.
• A proactive, results-oriented mindset with a customer-centric approach.

Preferred Qualifications:

• Experience in sales support or inside sales within the Life Sciences or healthcare industry is a plus.
• Knowledge of Trade Facilities like Letter of Credit is advantageous

YOUR FUTURE ROLE
We are looking for a Government Partner Customer (GPC) Escalation Coordination Expert (f/m/d) for APJ region to join our global team. This position is part of the new GPC Office within the Sovereign Services & Delivery (SS&D) organization that combines all Sovereign Cloud deliveries at SAP.

Your responsibilities include:

• Build up and manage a streamlined escalation process on sovereignty driven escalations in for APJ
• Setup and manage mission rooms to handle ad hoc escalations, ensuring structured and results-focused efforts to resolve issues with governments, partners, or customers in APJ
• Build up GPC escalation body of knowledge in APJ and produce training and onboarding material for new hires in GPC escalation management as well as SAP internal stakeholders contributing to successful escalation management
• Manage response activities end-to-end for government body driven escalations on SAP Sovereign Cloud products as well as escalations arising out of internal organizational company matters
• Produce consolidated and aligned reports on sovereignty escalations in APJ for the Global Head of SS&D and Head of GPC for board-level reporting, applying experience in developing transparent working models for prioritizing and committing resources, and managing strategic partnerships
• Manage multi-level stakeholder relationships within SAP to align and reduce the need for Executive Board and Executive Management involvement in data sovereignty escalations, drawing on experience in managing key client relationships and transitions to cloud platforms
• Identify emerging trends in government, partner, and customer escalations on sovereignty topics in APJ and translate them into mitigating activities for GPC escalation management
• Support the Global Head of SS&D and Head of GPC to maintain a unified voice on data sovereignty messaging across all SAP escalations in APJ

YOUR PROFILE

• Master’s degree or equivalent
• 15+ years of professional experience, with extensive experience in customer facing program and/or strategic project management within SAP
• Experience in security, data security or national security related fields preferred
• Proven experience in escalation management in government, partner, or customer-facing roles is essential
• Ability to analyze complex regulatory government security environments and their impact on SAP
• Excellent communication and liaison skills, demonstrated through roles in strategic change management, stakeholder engagement, and/or conducting workshops for high profile clients
• English language skills on native speaker level

ABOUT THE TEAM

SAP Sovereign Services & Delivery (SS&D) is part of Customer Services & Delivery (CS&D) board area and manages end-to-end Sovereign Cloud delivery as well as Government Security fulfilment for SAP.

Job responsibility:

• Setup, commissioning and decommissioning of equipment
• Troubleshoot and resolve technical issues with semiconductor equipment
• Perform preventive maintenance on equipment
• Conduct training for customers’ engineers
• Provide technical support to maintain high level of customer satisfaction

Requirements:

• Diploma in Electrical / Electronics / Mechanical Engineering
• Excellent analytical skills with the ability to trouble-shoot and resolve technical issue
• Able to read electrical and mechanical diagrams
• Responsible, Positive Attitude and able to work independently with minimum supervision
• Prior experience working in semiconductor industry would be an added advantage
• Fresh Polytechnic Diploma holder are welcome to apply

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Benefits:

1. Lead impactful projects and gain hands-on experience in implementing innovative service strategies and system integration.
2. Be part of a forward-thinking team in a dynamic work environment that values personal growth, development, and collaboration.
3. Balanced 5-day workweek, ensuring you have time for personal pursuits and work-life harmony.
4. Opportunity to work closely with high-profile clients and strengthen your expertise in MAS Outsourcing Guidelines (OSPAR).
5. Leadership growth potential, including team building and direct client engagement.

Job Description:

We are seeking an experienced Operations Executive to oversee and optimize service delivery, operations, and project management. The role demands a proactive and strategic mindset to enhance service standards, drive team performance, and maintain strong client relationships.

Roles & Responsibilities:

• Manage collection operations, projects, and overall service delivery.
• Implement effective service strategies and drive service improvements.
• Conduct performance reviews and ensure compliance with Service Level Agreements (SLAs).
• Lead and manage teams to foster a collaborative and high-performing environment.
• Build and maintain strong relationships with clients to ensure satisfaction and retention.
• Advocate for customer sales and services excellence.
• Familiarize and comply with MAS Guidelines on Outsourcing (OSPAR).
• Oversee system implementation, integration, and ongoing management.
• Perform any ad hoc duties or projects assigned by management.

Requirements:

• Diploma or Degree in any discipline, or relevant operational experience.
• At least 3-4 years of relevant experience in operations, preferably in a call center environment.
• Knowledge of AR/AP processes is an advantage.
• Strong verbal and written communication skills.
• Excellent presentation and interpersonal skills.
• Meticulous, detail-oriented, and able to work under tight deadlines with minimal supervision.
• Proficiency in managing client relationships and operational processes.

Additional Information:

• Location: 1 Sims Lane, #03-05/06, Singapore 387355.
• Salary: Up to $3,500 basic + Variable Bonus.
• Working Days/Hours:Monday to Thursday: 9:00 AM – 7:00 PM
  Friday: 9:00 AM – 6:00 PM
  

• Position : Service Technician – Up to $2,500 + OT – Joo Koon
• Location : Joo Koon
• Working hours : 5 Days Work Week – Monday to Friday: 8.30AM to 5.00PM
• Salary (commensurate with experience) : Up to $2,500 Basic + Mobile Allowance + Performance Bonus + 10 Days Annual Leave (1 Additional Day Yearly, capped at 18 Days)
• Duration : Perm
• Industry : Battery

Responsibilities:

• Perform installation work / service work at customer site.
• Provides on-site technical assistance to Senior Technician / Service Engineer.
• Possess a Class 3 driving license during servicing if required.
• Preparation/maintenance of ES batteries in warehouse / site work etc. as per company SOP.
• Packing/delivery/installation of batteries according to schedule by senior technician / Service Engineer.
• All activities required by superiors.
• Any other duties as assigned

Requirements:

• Minimum "O" Levels Qualifications & Equivalent
• Willing to work OT on weekends and PH
• With Valid Class 3 License (Malaysia license valid too)

Email to: [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Benefits

1. Location: Work at Changi, East Region
2. Career Growth: Gain valuable experience in air freight, with opportunities to develop your skills in customer service and logistics.
3. Team Spirit: Join a supportive and dynamic team where collaboration and learning are encouraged.
4. Work-Life: Enjoy alternate Saturdays off after confirmation and 14 days of annual leave to recharge.
5. No Experience Needed: Fresh faces are welcome! Comprehensive training provided for those eager to learn and grow.

Job Description

Are you ready to embark on an exciting career in air freight? We are seeking enthusiastic and organized individuals to join our team as Air Export Customer Service Representatives. You’ll play a crucial role in managing our clients' air export needs, providing exceptional service, and coordinating with our operations team to ensure smooth shipment arrangements. This is your opportunity to thrive in a fast-paced, global logistics environment.

Roles & Responsibilities

• Support assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries.
• Book air export shipments with airlines and co-loader agents, ensuring timely follow-ups.
• Handle air export billing, invoice verification, and resolve rate disputes efficiently.
• Coordinate with clients, sales teams, overseas agents, and operations staff to ensure successful shipment arrangements.
• Perform additional duties as requested to support team goals.

Requirements

• Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and data entry. Excellent command of English and Mandarin to liaise with Mandarin-speaking associates.
• Experience: Experience in air freight is a bonus, but not required. We welcome fresh candidates willing to learn.
• Attributes: Team player with a proactive attitude. Strong organizational skills and the ability to handle inquiries efficiently. Willingness to work overtime if necessary.

Additional Information

• Location: No. 9, Airlines Road, #02-16 & #02-17, Cargo Agents Building ‘D’, Changi Airfreight Centre, Singapore 819827.
• Working Hours: Monday to Friday, 9 am – 6 pm. Saturday, 9 am – 1 pm (alternate Saturdays off upon confirmation).
• Leave: 14 days of annual leave after confirmation.