Job Responsibilities:

Log all incoming calls and email and record sufficient information to facilitate effective incident processing.

Identify the impact, urgency, and priority of incidents

Provide initial troubleshooting and support for incidents.

Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

Seek confirmation for closure from the user when resolution is provided.

Serve as the first point of contact for all incidents

Prepare daily and weekly report (knowledgeable in excel)

Job Requirements:

Customer Experience Management (P2 - Intermediate)

English (B1 - Proficient)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

• Responsible for management of all customer orders from receipt of order through the customer invoicing process.
• Identify the timeliest and most cost-effective method for order fulfillment.
• Maintain direct customer contact and relationship with sales group.
• Customer Relationship Co-ordinator handle month end closing, above the normal duties of a Customer Relationship Co-ordinator does back-up for sample management.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities:

· In charge of registration of patients

· Scheduling of appointments

· Assist patients with the self registration

· Attend to patients' enquiries and needs

· Handling of phone calls and ad-hoc admin duties

Requirements:

· At least GCE N/O/A Levels or Diploma in any field

· Able to commit for at least 3 - 6 months

· Passionate to work in the healthcare industry

· Able to commence work on short notice or immediately

· No experience needed, full training will be provided

Interested candidate please send a copy of resume to [email protected]

Thank you.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

We are a leading Aesthetic Clinic, we are looking for like-minded individuals with the compassion, dedication and commitment to join us in delivering quality care to our patients. The ideal candidate is detail-oriented, attentive and has a genuine service mindset to provide care from the heart.

Responsibilities:

• Handle registration for patients.
• Provide accurate information on patient’s enquiries.
• Assist in labelling drugs and medication and sorting patient cards.
• Assist and facilitate operations in clinic.
• Handling Customers data base, updating and scheduling customers appointment.
• Handles booking of appointments, sending appointment reminders via WhatsApp,
• Provide general administrative support , whenever required.

Requirements:

• Able to work shifts and to cover colleagues’ absence at short notice
• Professional demeanor and ability to work within designated areas.
• Willingness to adapt and participate in job rotation and career path planning.
• Excellent organizational abilities with a high level of attention to detail.
• Proficient in IT systems
• Pleasant personality, impeccable integrity, responsible, responsive, able to work under pressure and independently.
• Good interpersonal and customer service skills
• Ability to multitask and prioritize tasks effectively.

Temp Patient Service Associate

Location: Eunos

Working hours: Staggered office hours, 5.5 days

Duration: 1 month renewable (Can renewable up to 3 months)

Salary: $9.50/hr

Job scope:

• Patient registration

• Assisting patients with enquiries at the self service kioks

• Schedule appointment

• Collecting payment

Job requirement:

- Min A Level/ Diploma in any field

- No experience needed as training is provided

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Patient Service Associate

Location: Outram Park
Duration: 1 year contract (Convertible to perm after 1 year)
Salary range: $1.4K - $3K
Working hours:
Mon-Fri: Staggered hours between 8am-6pm
Sat: Once/Twice a month, half sat

Job scope:
- Processing of bills and charges
- Deposit
- Financial counseling to all patients

Requirements
• Min O Levels / Nitec/ Diploma in any discipline

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Responsibilities:

• Frontline duties
• Attend to patient's enquires
• Patient Registration
• Appointment Booking
• Billing and Cashiering Duties

Requirements:

• Min GCE N / O Level or Diploma Holders
• Min 1-2 years of customer service experience, preferably in Healthcare industry
• Able to start immediate or short notice

Interested candidates please send your updated resume to:

[email protected]
Attn: Patient Service Associate (Clinic, Hospital/ 2 Shifts/) #HKA

or call 6736 3280 to look for Kayley
We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)
Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Work in rotation in room service, lounge, and rooftop bar.
• Collect food from restaurant and serve to guest.
• Mix and serve a wide range of cocktails, mocktails, and beverages with flair, precision, and creativity.
• Maintain a clean and well-organized bar area, restocking supplies, and ensuring all necessary equipment is in perfect working condition.
• Engage guests with a warm and friendly demeanor, understanding their preferences to suggest the perfect beverage that suits their taste and mood.
• Manage beverage inventory, place orders for supplies, and ensure stock levels are optimized, all while adhering to our quality standards and budgetary guidelines.

Job Requirements

• Knowledge and certification in relevant alcohol service would be an added advantage.
• Upbeat and approachable personality that naturally draws guests in, creating an inviting and enjoyable atmosphere.
• Maintain a polished appearance, effortlessly engage with guests, and team member.
• Flexible with rotating shifts and working on weekend and public holidays.
• Good personal hygiene and has high self-discipline in maintaining cleanliness of bar counter and workstations.

As a trusted partner of major players in the EV & Energy industry, our client is an established MNC known for its commitment to sustainable solutions and cutting-edge technology. We are currently seeking a Field Service Engineer of after sales market to join our dynamic team and contribute to our mission of shaping the future of clean energy.

Job Responsibilities:

• Provide customer support in-field and in-house.
• Assist in product design from inception to commissioning.
• Supervise quality control plans and workshop maintenance.
• Liaise with customers, analyze non-conformity reports, and propose solutions.
• Conduct Corrective Actions (CA) and Preventive Actions (PA) to enhance service quality and prevent recurrence of issues.
• Travel within Asia Pacific, India Middle- Eastern countries to support sales, and improve department processes.

Job Requirement:

• Diploma or Degree in Mechanical/ Electrical or Mechatronics Engineering,
• Minimum 1-3 year of experience in field service, vehicles or wind energy industry.
• Able to commit standby and travel.
• Able to commit frequent travel 75%

Remuneration :

☑ Basic: $3500 - $ 4500!!

☑ 5 Days, Mon – Fri 8:30am- 5:30pm

☑ Location : Central

☑ Travelling to APAC countries required – Daily Travel Allowance given ( Excluding full claim on Accommodation, Flight + Meal )

☑ MNC, Good Prospect and Benefits

Interested applicants are welcome to apply online with updated Resume/CV to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng(Yvette )

Registration: R22107492

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Have experience in order processing / logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job description

Job Title: Customer Relationship Officer

Position Overview:

We are seeking a motivated and customer-oriented individual to join our team as a Customer Relationship Officer. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to build and maintain strong relationships with clients.

Responsibilities:

Client acquisition through various marketing efforts. Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and effectively. Build and maintain positive relationships with clients through regular communication and follow-up. Understand customer needs and preferences to provide personalized solutions and recommendations. Keep detailed records of customer interactions, transactions, and feedback.

Requirements:

Minimum Local Diploma. Proven experience in a customer service or sales role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite. A positive attitude and a passion for delivering exceptional customer service.

Salary: $12-14/hr

Benefits:

Competitive salary and performance-based incentives.

Opportunities for professional development and growth within the company.

Interested candidates may email your CV to [email protected]

The Opportunity

• Adecco is partnering with an Oil and Gas Multinational Corporation company to search for a Customer Care Specialist
• Focus: Customer Service, Customer Care for day to day operation and Order processing
• Office location: West
• Working hours: Monday – Friday (40 Hours per week)
• This role will start off as a contract position

The Talent

• Bachelor’s Degree with minimum 2 years Customer Service/Supply Chain/Trading experiences
• Excellent communication and interpersonal skills
• Familiar with ERP system such as SAP or Oracle is an asset.
• Proficient in MS-Office, especially in Excel.

The Job

We are looking for a Customer Care Specialist to process customer orders, provide and process information in response to inquiries, concerns and requests about orders and products. An excellent communicator, proficient in order entry software and knowledge of order entry processes. Oil & Gas industry background not a must but good to have.

TASKS AND RESPONSIBILITIES

• Order processing, including customer check, PO check, order entry & book in SAP, customer/item maintenance in system, RMA handling, etc.
• Coordinate with plant planners and logistic team to know the order status and have the customer well-informed.
• Follow up customer inquiries includes but not limited to lead time, price, order status, delivery tracking etc. Respond & resolve customer issues timely.
• Deal with customer complain, routing the issues to proper support individuals or teams.
• Be responsible for filing of all documents related to order processing, including PO, contract and any other supporting documents.
• Assist finance with collections/invoicing issues.
• Prepare reports required by management team and review backlog with customers.
• Other tasks assigned by the team leader.

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Customer Care Specialist
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

• Prepare basic, washing, peeling, chopping and cutting raw items
• Rearrange walk chiller and freezer raw materials based on FIFO
• Conduct pre-cooking checks on raw materials
• Prepare raw materials for the next meal
• To ensure all raw materials are labeled and dated
• Make cordial drinks if required
• Provide quality service if serving is required
• Collect food samples
• Adhering to kitchen's food handling Standard Operating Procedure
• Ensure the kitchen surrounding areas are cleaned properly
• Handles all equipment and utensils the proper way and clean as you go
• Track, record and replenish inventory as needed
• Suggest improvement activities across workstations
• Other work scope as required by business needs

Food Hygiene cert is an added advantage and training will be provided for those who has no relevant certificate

Whats app call: 81880535

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Beaute On Aesthetics is a leading aesthetics clinic dedicated to providing personalized treatments, innovative procedures, and optimal results. We pride ourselves on understanding each client's unique needs and goals, and delivering quality aesthetic solutions.

We are excited to offer an internship opportunity for individuals passionate about aesthetics and beauty. This is a hands-on experience, working alongside our professional team in a dynamic and engaging environment.

Responsibilities:

1. Assist our team during consultations and treatments.
2. Understand and articulate our services to clients.
3. Deliver superior customer service.
4. Reply customer inquireis online.
5. Handle administrative tasks as required.
6. Learn about various aesthetic procedures and the latest techniques.

Preferred Qualifications:

1. Interest in aesthetics, beauty, and skincare.
2. Excellent communication skills.
3. Ability to work effectively in a team.
4. Eager to learn and improve.

This is a fantastic opportunity to gain real-world experience, acquire new skills, and kickstart your career in the aesthetics industry. If you're ready to join a dynamic team and help clients look and feel their best, we encourage you to apply.

Please send your CV to our email [email protected]. Beaute On Aesthetics is an equal opportunity employer.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

The Service Lead is accountable for:

• Performing all run activities in respect of company process, ensuring:

– The team respects the SLA (changes, incidents, requests)

– Appropriate reaction, in line with the severity of an incident or escalation.

– ITS ITIL process is dully followed (change, incident, problem management).

• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

– Escalates to management if needed

– Check if Knowledge was shared within the team and perform filed sessions.

– Enable coordination with other team (AS, Infra, Network, Build….)

– Create PSS post major incident and when improvement topic requires it

• Continuous improvement of service provided by Production Engineer L2 / L3

– Enable and encourage Improvement spirit within the team by being a role model on that topics

– Ensure the team has proper time slots to make the ongoing improvement

– Promote automation / Innovation

• Managing knowledge in coordination with AS community in Paris and London

– Trains Production Engineers on transferred activities for his business line (production of the applications)

– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

– Act as global coordinator during DRP / WIP / main events.

– Review of major releases roadmaps with the team

– Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

• Controls quality of the RUN activities for all applications of his Business Line

– Recurrent incident

– Respect of SLA

– Reports / Documentations are built with high quality

• Role model in term of mindset: CI and proactive enhancement

• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

• Respect priorities and short/long term tasks given by Service Manager.

• Regular feedback with Service Manager are key role.

Job Qualification

Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations.

• Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Secondary duties:

Other duties may be assigned.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Job Responsibilities:

- Manage different sets of data. Perform analysis by interpreting data, identifying trends and patterns and come up with a plan/solution for improvement.

- Prepare reports for management

- Perform administrative duties such as data entry, submit subsidiary/vendor claims, payment collection, incentives and other tasks as assigned by superior

- Maintain data files

- Perform warranty validation

Job Requirements:

- Minimum Diploma / Degree in Business or any related field

- Proficient in MS Office especially Excel (Macro, VBA) and PowerPoint

- Knows how to use data visualization tools like Tableau

- Able to work under time pressure, able to prioritize workload and meet deadlines

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

Working hours: Monday to Friday: 9.00am – 6.00pm

JOB DESCRIPTION
Role
- Handle inbound and outbound customer calls with professionalism and courtesy
- Address customers’ inquiries, resolve issues, and provide accurate information
- Assist in providing logistic support for events and activities
- Offer additional administrative or marketing assistance as needed

Responsibilities
- A team player with excellent interpersonal skills
- Excellent organizational and communication skills
- Able to adjust to a rapid-paced work setting
- Previous experience in healthcare industry is preferred
- Familiar in design (Adobe, photoshop &/or illustrator) will be an advantage

Interested candidate, kindly send a copy of your resume to: [email protected]


EA Personnel: Adeline Lim Xin Ying

C.E.I : R23112000
Email Address: [email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599

• Issue contract sheet to Customer.
• Timely, prepare, monitor,and verify shipping documents from Suppliers and send shipping instructions of materials for shipment.
• Send copy of full set of shipping documents. File and keep all documents properly
• Arrange payment to suppliers on time and monitor receivable payment from customers. Check credit limit balance in term of percentage.
• Escalate potential issues in the department in a timely manner.
• Handle internal system (e.g. SAP) and record all the transaction data .
• Timely input monthly closing entries into internal accounting system and providing shipping documents to accounting on time for proper management of profit and loss for the department.
• Follow the instruction to communicate with customer/supplier/shipping company etc. to provide required documents

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Duration: 7 months
830am to 6pm (Monday to Friday)
Salary: Up to $2.5k
Location: Ubi

Responsibilities:
1.Monitor and analyze customer feedback from various channels.
2.Identify patterns, trends, and issues in the feedback data, and provide actionable insights to the development team to enhance the app’s UX
3.Work closely with the development, design, and product teams to prioritize and address customer feedback effectively.
4.Lead the daily “Customer Insight” sessions, proactively raising incident tickets and reporting bugs to the technical team.
5.Develop and maintain comprehensive reports and dashboards to track customer feedback and App improvements.
6.Collaborate with cross-functional teams to ensure a seamless customer experience and efficient resolution of issues.
7.Stay updated with industry trends and best practices to continuously improve customer feedback analysis and reporting processes.

Requirements:
- Min Diploma in relevant field, such as Computer Science, Information Technology, or Business Administration.
- Proficient in data analysis and visualization tools, such as Excel and Adobe Analytic
- Ability to work independently and collaboratively in a fast-paced, dynamic environment

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Patient Service Associate

Location: Outram Park
Duration: 1 year contract (Convertible to perm after 1 year)
Salary range: $1.4K - $3K
Working hours:
Mon-Fri: Staggered hours between 8am-6pm
Sat: Once/Twice a month, half sat

Job scope:
- Processing of bills and charges
- Deposit
- Financial counseling to all patients

Requirements
• N/O Levels / Diploma in any discipline

• No experience needed as training is provided

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Salary range: $3000 and up depending on experience:

We are looking for energetic individuals to join our company, Bella Group Pte Ltd, as service crew. We operate two well-established casual dining Italian eateries along the riverfront in Robertson Quay. With a change of management, we are sharpening our service standards and are willing to pay very competitively to attract the best people.

Website: www.bellapizza.com.sg & www.bellapasta.com.sg

Job Description:

* Work in a team to provide customers with the best floor experience.

* Take and manage orders and serve in a systematic manner

* Help set up restaurant for opening/ closing

Requirements:

* Some experience preferred but not compulsory as training will be provided.

* Able to communicate clearly in spoken and written English.

* Positive work attitude and cheerful personality.

* Willing to work and stand long hours in split shifts.

* Must be willing to work weekends and PHs.

* Full-time: 5.5 to 6 days work week. Team will rotate the half days.

* Salary will commensurate with experience.

Interested applicants, please send your resume to [email protected] , stating your expected salary and position of interest (full or part-time), availability date and last drawn salary and position. Shortlisted candidates should hear back promptly

• Answer calls and emails, meet service standards.
• Manage bookings via websites and online agents.
• Convert inquiries into confirmed guest bookings.
• Upsell rooms efficiently, update booking systems.
• Friendly, organized, supports team with reports.

Requirements:

• Minimum 1 year of customer service working experience.
• Customer-service oriented.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities

• Manage the delivery of IT services according to agreed SLAs, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to develop, implement, and maintain IT service delivery processes and procedures.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Act as the primary point of contact for clients/stakeholders regarding IT service delivery issues, escalations, and requests.
• Lead incident management efforts, coordinating with support teams to ensure timely resolution and communication with stakeholders.
• Develop and maintain strong relationships with clients/stakeholders, understanding their business needs and aligning IT services accordingly.
• Drive service improvement initiatives, proactively identifying opportunities to enhance service quality, efficiency, and effectiveness.
• Ensure compliance with regulatory requirements, industry standards, and best practices related to IT service delivery.
• Provide leadership and guidance to the IT service delivery team, fostering a culture of collaboration, accountability, and continuous improvement.
• Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery, incorporating relevant advancements into organizational strategies and processes.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
• Strong understanding of ITIL framework and related best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
• Experience managing vendor relationships and third-party service providers.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd