Manager, Customer Success
9 months ago
Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Customer Success to hi..
Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Associates (CSA’s). Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. We were recently named in Forbes top 100 next leaders in cloud computing and on Deloitte’s Fast 500. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do:
- Manage, lead, mentor and train a team of Customer Success Associates
- Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
- Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
- Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
- Act as an internal advocate for our customers putting their best interests first
Who You Are:
- Experienced in 5+ years in a Customer Success or Account Management role in the SaaS space with at least 2 of those years leading teams
- Confident in managing a high performing team of revenue focused Customer Success Associates/Managers
- Customer-first mindset and approach to all interactions both internal and external
- Able to complete and influence full cycle sales process
- Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
- Preferably knowledgeable about the B2B tech space or with subscription based software
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- High income earning opportunities based on self performance
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Sales training in MEDDIC and Command of the Message
- Intra-departmental mentor and buddy program for in-house networking
- An inclusive company culture, opportunity to join our Community Guilds
- Generous and competitive benefits package
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
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