The Senior Field Service Engineer is responsible for product service and support at customer locations for Gas Purification Systems. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to work independently with minimal input from management. Additional responsibilities include mentoring and training Level I and Level II Field Service Engineers within the region, including on-the-job training and support. They may be required to be the primary service interface for a customer site or installation, ensuring that service delivery and communication meet or exceed customer expectations.

Key Responsibilities

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
• Provide email and phone responses to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
• Mentor less experienced Field Service Engineers on technical and administrative tasks. This may be delivered via informal on-the-job training and more formal classroom training.
• Develop and publish training material to support, and deliver, customer and FSE training, within the region.
• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.
• Promote, manage, and execute Preventative Maintenance Agreements at customer sites, working with management and sales teams to ensure contractual obligations are met.
• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
• Provide timely support to global FSE teams through email and international travel as required.
• Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
• Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation.
• Coordinate service activities within the local FSE team at customer sites, scheduling FSE visits and providing primary communication with the customer on timing and activities being performed.
• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required.
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary.
• Serve as primary contact for large customer sites, coordinating with sales, field applications and other Entegris groups on customer communication, requirements and obligations.
• Attend and successfully complete all required corporate training

Requisite Criteria & Skills

• Technical, engineering or scientific degree or equivalent field service experience required
• Senior Level: 8-10 years of Field Service experience.
• The ability to independently understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems.
• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.
• Strong computer skills including word processing, spreadsheets, email, etc.
• Strong communication skills, English fluency a significant plus
• Semiconductor and/or gas industry experience a plus
• Ability to obtain a valid Passport and Visas for international travel is required
• A valid driver’s license required

Job Highlights

· Need to work on weekend and PH

· Must have relevant expirence

Job Description

· Provide warm and friendly service to our customers.

· Taking orders and responding to customer queries, resolving issues where possible and referring to managers when needed.

· Serve food and beverage timely and accurately.

· Ensure cleanliness of the restaurant at all times.

· Process cashier transactions.

· Perform ad-hoc duties when required

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520 EA Registration ID: R1765753

xFusion International Pte. Ltd. (hereinafter referred to as "xFusion") is a leading global provider of computing power infrastructure and services. xFusion continuously creates value for customers and partners and accelerates the digital transformation of the industry. Currently, xFusion is serving customers in 130 countries and regions, including 211 Fortune 500 companies and covering finance, carriers, Internet, transportation, and energy industries.

We, a subsidiary of xFusion in APAC region, are actively expanding in Singapore. We encourage everyone to bring his/her talent into full play by putting the right person in the right role. In xFusion, you will have infinite chances to develop your “Skill Tree” and achieve career advancement to next level.

About the Role:

The Service & Delivery Department is looking for an experienced Service Delivery Manager based in Singapore. You will play a major role to lead and manage projects delivery, monitor supply chains and logistics, perform technical issue management, liaise partners for service opportunities exploration and service quality improvement.

Key Responsibilities:

• Ÿ Coordinate customer, partners and China counterpart to support & escalated issues. Focus on result and customer satisfaction.
• Ÿ Monitor and track supply chain to ensure product shipment ETA.
• Ÿ Develop field support plan and change plan to guarantee service delivery quality.
• Ÿ Monitor FRU dispatch/return status.
• Ÿ Manage implementation projects during full life cycle. Including product shipping, Proof of Delivery, Site Survey, Primarily Acceptance and Final Acceptance.
• Ÿ Interface with partners in Singapore for skills and service quality improvement.

Qualifications:

• Ÿ Bachelor's Degree in Computer Engineering, Electrical Engineering or other related.
• Ÿ 8 years working experience in IT vendor or SI.
• Ÿ Familiar with X86 server architecture
• Ÿ Experience with project management
• Ÿ Good communication and presentation skills
• Ÿ Ability to manage multiple tasks at same time.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride