LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a permanent part-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum 'N' Level
• Training will be provided
• Speak standard English (required)
• Bilingualism is an advantage

Flexible working arrangement:

• Min 6 months commitment
• Min 3 working days in a week
• Mon to Fri: 1pm to 9pm ($12 per hour)
• Sat and Sun: 9am to 6:30pm ($15 per hour)
• Able to start work immediately
• Working location: 896 Dunearn Road, Link@896, #01-13, Singapore 589472

Important: Please email your resume directly to [email protected]

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview

About Ferrari Group

Ferrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide.

Established in 1959 as a customs broker and forwarding company in Italy, Ferrari Group has evolved into an extraordinary global network with worldwide operations.

Committed to sustainability and innovation, Ferrari Group provides impeccable customized services based on responsiveness, discretion and utmost security. Unrivalled global expertise and tailor-made solutions, successfully applied to Luxury.

WORLDWIDE SERVICES: CUSTOMS SOLUTIONS · FREIGHT FORWARDING · GROUND TRANSPORTATION · SECURITY · ICT TOOLS · FISCAL SOLUTIONS · GLOBAL EXHIBITIONS SUPPORT · PRIVATE EVENTS SUPPORT · LOGISTICS SERVICES · SPECIAL SERVICES · HAND-CARRY SERVICES · FINE ART · QUALITY CONTROL · AFTER-SALES SERVICE · HALLMARKING SUPPORT · INSURED SERVICES

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coorindate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE ‘O’ level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location

We are seeking a highly motivated Customer Success Manager (CSM) with a passion for customers and an interest in Fintech/alternative investments. The CSM role sits between our client facing teams and our clients’ organization. This individual will serve as the Customer Advocate for Preqin’s strategic and high growth accounts. CSMs will prioritize our customers’ success above all else, own our accounts’ health, and work cross-functionally with all client-facing teams. The CSM will also have a thorough understanding of Preqin’s products and services and identify upsell opportunities for Sales, while nurturing the client relationship.

The CSM will effectively engage with contacts across all levels within clients’ organizations and thus develop a deep knowledge of their accounts, their clients’ industry/sector and business needs. As Preqin’s products and services grow, CSM’s will work to build interest within our user base, increase customer usage and engagement, identify upsell opportunities for the sales team, and ensure that our clients are maximizing value and continuously growing with us.

In this role you will:

Lead Onboarding for Preqin’s strategic accounts:

• Develop a deep understanding of our clients’ organizational structure, each users’ role, and day-to-day function
• Act as consultants and problem solvers. CSM’s will go the extra mile to understand the pain points in our users’ existing workflow, then strategize and train clients on how to reach solutions and desired outcomes by using Preqin products
• Discover ongoing opportunities to weave in Preqin’s products/services into our clients’ daily workflow
• Grow customer lifetime value by proactively engaging clients and serving as their advocate internally
• Nurture relationships with strategic accounts; drive ongoing education and continued value of our products and services. In-depth understanding of your Book of Business and how to provide value-added solutions
• Constantly fostering customer centricity within the Sales team and wider business
• Proactively and empathetically engage clients at risk, ensuring urgent client issues are resolved in a timely manner
• Discovering trends for churn, optimizing processes for danger accounts moving forward
• Collaborate with other business units (product, strategy, marketing etc.) to empower the overall client experience and streamline all client success efforts/processes
• Building strong relationships with your clients and help source testimonials, referrals, etc.

You are a good fit if:

• Minimum of 1.5 years' experience in Client Success or customer facing roles in the finance, SaaS, tech or related industries
• Must have a “Client-first” attitude
• Experience using Excel, Salesforce and/or other CRM tools is desirable
• Strong interpersonal communication and listening skills; comfortable on phone
• Comfortable travelling to visit clients within your remit
• Must have a can-do and problem-solving mentality
• Views existing friction points in the product and customer journey as opportunities for improvement

About Preqin

You will be joining the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions, and to make them with confidence. A forward-thinking company, we lead our industry through innovation. We trust in the power of data, and we use it to increase transparency in alternatives. We believe that access to information leads to more investment in the ideas and infrastructure that build strong communities.

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Location: Bencoolen
• Working hours: Mon to Fri, 8.30am to 5:00pm
• Salary range: $2500 - $2800 + $80 Handphone Allowance + Contract Completion Bonus

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• With relevant customer service & admin experience
• This is a 1 year 6 months contract role, with opportunity to convert to permanent.

Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money. Having established our presence as the leading bullion dealer in Singapore with an edge in technology, we have now expanded to the United States and New Zealand as part of our international growth plans.

If a fast-paced, high growth, dynamic and multi-cultural environment excites you, join us on our journey.

Customer Service Executive | Multi-Cultural Environment | Rewarding Career

Interested in the bullion industry? Love being around Gold & Silver all day? We are hiring an individual for a Customer Service Executive role. This role will build a solid foundation for a career in the precious metals industry, allowing you to learn the ins and outs of the bullion industry first-hand from precious metals experts and acquire a hands-on working experience within the operations of a bullion dealer.

About BullionStar

BullionStar is the leading bullion dealer in Singapore. With BullionStar, customers are offered a modern platform for trading and holding physical bullion. The online platform is complemented with a newly renovated and expanded bullion shop, showroom and vault in Singapore. BullionStar has an excellent reputation with a review rating of 4.9 on Google Reviews based on more than 1,000 genuine customer reviews.

• We lead in technology - We are a modern bullion dealer that employs proprietary cutting-edge technology into an age-old industry.
• Excellent learning opportunity – With us you will work with a range of different projects and tasks being mentored by our precious metals experts.
• We pay above-average salaries and offer a competitive benefits package.

The Position

• Build and maintain relationships with customers
• Guide and assist customers in our bullion shop
• Test the authenticity of precious metals
• Assist in driving, developing and improving BullionStar’s customer care program
• Develop and assist in marketing efforts
• Provide support for BullionStar’s affiliate program

Who Should Apply?

Please apply if you possess all of the below skills and characteristics:

• Meticulous: As you will be dealing with highly valuable items, you are to be meticulous and diligent in all aspects of the role, e.g., conducting inventory audits, testing the authenticity of the precious metal product, handling cash, etc.
• Versatile: You are required to switch between speaking with customers, to hands-on operational work, to desk-bound administrative work throughout the day.
• Great Communicator: You need to be proficient in verbal and written English to communicate effectively with our customers. Fluency in additional languages and/or dialects is a plus. (Good communication skills in other language and/or dialects language to build and maintain relationships with other customers) As part of an integrated and international team, you are furthermore encouraged to communicate openly and directly across all levels of the organization.

Location & Work hours

The job location is BullionStar's bullion shop, showroom and vault at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

5-day work week, 1 Saturday inclusive.

Salary and Benefits

The starting salary is SGD 2,700 - SGD 4,000 depending on your knowledge, competence, experience and skills plus one month's bonus, reimbursement of medical bills and access to an employee health and fitness benefit program.

Customer Service Assistant

• Location: Bencoolen
• Working hours: Mon to Fri, 8.30am to 5:00pm
• Salary range: $2500 - $2800 + $80 Handphone Allowance + Contract Completion Bonus

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• With relevant customer service & admin experience
• This is a 1 year 6 months contract role, with opportunity to convert to permanent.

Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Atleast A levels or Diploma

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

The Customer Engagement Executive is a non-sales role responsible for post-sales client management.

• Fulfil the appropriate advertising requirements for external and internal clients either via online media or magazines fulfilments.
• Report to Project Manager to fulfil the advertising requirements.
• Support operations by posting up of job advertisements and other online media entitlements, example banners, course postings, course programs.
• Meet deadlines and targets.
• Responsible for the monthly process deliverables and performance standards.
• Assist sales in operations and part of account/project management.

Role Accountabilities:

Clearly detail the objectives and outcomes required of the role.

• Make sure that all fulfillment work is uploaded accurately and on time.
• Meet deadlines and targets.
• Make sure reports are extracted and send out on time, with accuracy.
• Liaising with clients (internal and external) are met with professionalism.

Qualification Requirement (Technical & Experience)

• Preferably prior working experience.
• Possess a strong interest in internet/software industry.
• Responsible individual who is diplomatic and possess strong communication skills.
• Self-starter, fast learner and analytical with a “can-do” attitude

About the job

As an Operations Lead for a fast-growing direct-to-consumer contact lens brand, you will oversee the day-to-day operations and logistics of order fulfillment, inventory management, customer service, and sustainability initiatives. You will work closely with various internal teams and third-party partners to ensure smooth, efficient processes and an excellent customer experience. This position requires strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities:Order Fulfillment & Customer Service

Order Processing & Fulfillment

• Monitor and manage all incoming orders to ensure they are processed and fulfilled in a timely manner.
• Check for last-minute order changes in customer engagement platforms (or equivalent systems) to ensure accuracy. Submit fulfillment orders ensuring all logistics and stock are aligned.

Customer Service Management (Order-Related)

• Oversee the order-related customer service operations, ensuring that customer inquiries, complaints, and feedback are addressed promptly and efficiently.
• Work with the customer service team to resolve any order fulfillment issues (e.g., incorrect shipments, returns, amendments and exchanges).

3rd-Party Logistics (3PL) Partners

• Manage relationships with external fulfillment partners and ensure they meet service level agreements (SLAs) regarding order fulfillment, shipping times, and product quality.
• Conduct regular reviews and evaluations of 3PL performance to ensure consistency and quality standards.

Sustainability and Project Operations

Advocate Location Management

• Serve as the Primary Contact (PIC) for advocate locations, ensuring smooth communication and operations.
• Coordinate logistics with advocate locations to ensure recycling bags are sent in time for pickup.
• Manage the relationship with advocate location PICs, ensuring satisfaction with the program and smooth operational processes.
• Ensure that the courier is contacted and scheduled for collection when advocate location PIC reports that the bags are full.
• Coordinate with the marketing team to ensure that awareness materials (e.g., leaflets, posters) are provided to advocate locations to educate consumers about the recycling program.

Recycling Program Management

• Oversee the sustainability initiative involving the collection of used contact lens blisters, including liaising with recycling plants.
• Ensure that blisters are properly sorted and ready for recycling according to the plant's requirements.
• Weighing and recording the amount of material (in kilograms) collected for tracking and reporting purposes.
• Advocate Location Awareness:

Inventory Management

Inventory Forecasting

• Develop and maintain accurate inventory forecasts to ensure adequate stock levels are available for order fulfillment while minimizing overstock.

Inventory Systems & SOP Implementation

• Implement and manage inventory management systems to track stock levels in real-time.
• Oversee the integration of these systems with order fulfillment and customer service platforms to ensure seamless operations.

Stock Count & Reporting

• Conduct real-time stock counts to ensure inventory accuracy and prevent stockouts.
• Generate weekly reports on inventory levels, stock turnover, and any discrepancies for review by senior management.

Volunteer Management (Sustainability Initiative)

Volunteer Recruitment, Training and Coordination

• Lead the recruitment process for volunteers involved in the sustainability initiative (e.g., foils peeling and blister sorting).
• Ensure that volunteers are trained in the proper procedures for handling materials for recycling.
• Track volunteer participation and performance, ensuring that targets for the sustainability program are met.

Key Qualifications & Skills Required:

• 3-5 years of experience in operations management, ideally in a D2C or eCommerce environment.
• Experience in order fulfillment, logistics management, and customer service is a plus.
• Sustainability program management experience is highly desirable.
• Strong organizational and time management skills, with the ability to juggle multiple tasks and priorities.
• Proficiency in inventory management software and basic Excel skills.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external stakeholders.
• Problem-solving mindset, with the ability to resolve operational issues quickly and efficiently.
• Data-driven approach to decision-making and performance tracking (inventory levels, 3PL performance, etc.).
• High attention to detail, especially in tracking inventory and monitoring fulfillment processes.
• Proactive and hands-on leadership style.
• Passion for sustainability and environmental initiatives.

Duration: 3 months contract to permanent

Location: Pioneer Road

Working hours: Mon - Fri (8am to 5pm) & Alternate Sat (8am - 12pm)

Responsibilities

• Perform order processing operations in compliance to rating principles as well as operator variations Perform documentation for order processing activities
• Perform stock transfer / system transaction in WMS
• Monitor cargo handling schedules to ensure timelines are complied with
• Perform system receipt of cargo
• Validate documentation and escalate non-conformities
• Identify operational shortfall and escalate
• Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services Prepare reports for customers and operations
• Perform billing process

Requirements

• Min. 1 year of customer service is preferred (Preferably in the logistics / warehouse industry)
• Prior experience in WMS/SAP will be advantegeous
• Execellent communication skills to liaise with different stakeholders

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Guest Relation Officer

5 days Mon to Fri 8am to 6pm
$2800 - $3000

Near Downtown MRT

Job scopes:

• To meet and greet visitors, lead them to appropriate room and do welcome script (covering use of meeting room system, restrooms, fire exits, etc)
• To attend enquires from staff/ courier services and receiving mails (recording & send email reminders)
• To offer the management staff / external guests the choice of beverages available and assist to serve / arrange staff to serve accordingly.
• To check on meeting room set up standards, floral arrangements, and report facility faults
• To provide accurate directions on meeting venues and office locations of various units (must know all facilities, locations, and operating hours)
• To have a list of amenities and facilities in the neighbouring area of CBD including operating hours, telephone numbers, etc
• To assist in the booking of executive meeting rooms
• To provide taxi booking services
• To have emergency guest amenities such as sewing kit, first aid kit, stationery, umbrellas
• To receive feedback from guests or staff on facilities and services
• To assist in overseeing events or VIP meetings at executive conference suite
• To coordinate and manage vendors / caterers onsite providing services to the VIP / executive events
• To assist managing rooms and submit reports on weekly release
• To assist in handling common & executive meeting room enquiries by phone / email / Teams
• To manage common meeting room bookings:

a. To call meeting room user 15 minutes prior to booked period to reconfirm
b. To call meeting room user for rooms left unused 15 minutes after booked period and update the system if no-show, followed by email to remind user on guidelines
c. To send reminders email to users
d. To oversee reconfiguration of meeting room set up
e. To prepare weekly schedules for stewardesses / technicians

Requirements:

• Minimally GCE ‘O’ Level
• Computer skills: Microsoft Outlook, Microsoft Excel, Microsoft Words
• With working experience as customer service executive is a plus

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $3000 - $4,000

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Responsibilities:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Requirements:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Main Responsibilities

1. Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.
2. Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification
3. Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals
4. Prepare operational and maintenance schedule as per MIS
5. Work closely and collaborate with the customer support team to ensure customer satisfaction.
6. Identify potential upselling opportunities at client site during regular or ad-hoc maintenance
7. Remote monitoring of the system operation and performance and reach site if any emergency.
8. Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.
9. Working with a team and deliver the work within the planned schedule.
10. Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.
11. Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

1. Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent
2. Electrical or Mechanical troubleshooting experience would be advantageous
3. HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment
4. Strong communication and analytical skills.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education institute setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

Brief Job Description Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

- Minimum Education: Diploma in IT-related fields

- Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

o Customer Service Experience in a non-tech call center environment will not be considered.

- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Main Responsibilities

Maintain and monitor complex clients’ systems:

• Responsible for technical support for complex systems and problems, ensuring performance of the asset (client) is maintained throughout the course of the contract
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair works for major equipment and system failures
• Check performance deviations and define root cause for any performance issues and to escalate to either Engineering or Performance team, as needed.

Provide oversight on maintenance work:

• Responsible for the planning of corrective, preventive and predictive maintenance activities to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings
• Optimise maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve operational state in accordance with BBP expectations
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities:

• Foster close collaboration with Customer support team to ensure client performance and satisfaction
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally and to support with data justification
• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

Organise and develop the team:

• Coach and train Central Maintenance engineers
• Drive talent recruitment and development for the department in alignment with organisational strategy

Qualifications

• Diploma/Degree in Electrical or Mechanical Engineering, Controls, Energy or Environmental Engineering.
• Possess people management experience
• 2-5 years’ experience in an Energy or Mechanical Engineering is an added advantage
• Professional Energy/Sustainability related certification a plus
• Qualification in Refrigeration and Air-conditioning and Energy Management will be an added advantage
• Well versed with HVAC systems, basic knowledge, good understanding on ACMV system and equipment
• Ability to understand piping and ducting and to oversee installation of instrumentation works (power meters, temperature sensors, and pressure sensors).
• Strong written and oral communication skills for customer interaction and report writing
• A willingness to learn and work in a team environment with extensive contact with clients
• Strong communication skills with the ability to work autonomously
• Self-starter with strong analytical and troubleshooting skills
• High level of initiative with the ability to work under pressure and extended hours, if required to meet deadlines

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level 4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. 5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. 6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. 7. Any other adhoc duties as assigned

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $3000 - $4,000
• 
  

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

• Working Days: 5 days (Mon-Fri)
• Working Timing: 830am – 530pm
• Working Location: Harbourfront
• Starting Salary: $3000 - $4,000
• 
  

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Customer Service cum Operation Assistant

Working Days & hours: 5 days, Mon – Fri, 10am – 7pm

Location: Pasir Panjang

Salary: $2500 - $2800

Job scope:

• Responsible for order processing, quotations, invoicing, and delivery arrangements
• Assisting customers with sales inquiries via phone and email
• Responsible for following up on enquires and closing the order
• Working closely with sales personnel and providing them with updates when necessary.
• Coordinate and monitor deliveries and inventories for customers
• Administrative tasks on an ad-hoc basis

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745