5 days, 8.30am- 5pm

Address: 31 Jurong Port Road, Jurong Logistics Hub 619115

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Benefits Summary:

• Up $3300 + Bonus + Benefits
• 5 Days work week
• Working Location: North
• MNC with good working environment

Responsibilities:

• In charge of the customer service team and handle on the operation
• Develop the team in terms of image and capability
• Handle and resolve feedback & complaints
• Prepare reports and provide improvements to the management
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on for more details:

https://wa.me/6593839640

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R1658602

EA License No: 20C0278

Position: Service Technician

Responsibilities:

1. Service & Maintenance of fitness equipment

2. Repair & Trouble-shooting service

3. Assembling & Dismantling of fitness equipment

4. Handle warranty claim & parts ordering

Requirements:

1. Minimum Nitec / Higher Nitec in Mechanical engineering related discipline. Electronics and electrical knowledge or experience preferred.

2. 3-5 years of working experience, fitness industry experience is bonus.

3. Possess class 2B and/or class 3 driving licence and own transport preferred.

4. Initiative and willing to learn.

5. Experience in customer relationship management.

6. Dedication to providing great customer service.

Salary Package:

$2200-2700 (Basic Salary+ Monthly transportation allowance + Incentive)

Equipped with company mobile phone

Medical Claim

Free light refreshment & drinks in company pantry area

Free Parking

Annual Company trip (Oversea)

Annual wage supplement and annual bonus

Lark

Lark is a next-generation team productivity suite that boosts organizations' efficiency, creativity, and engagement. It seamlessly integrates Messenger, Docs, Calendar, Video calls, Emails, OKR, and more into one easy-to-use app.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to innovate and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and most importantly, the users we serve.

Join us!

About the team

Our dedicated team at Lark APAC is driven by a shared passion for delivering exceptional customer experiences. Comprised of diverse talents and expertise, we are committed to guiding our clients through every stage of their journey with Lark products. With a relentless focus on innovation and customer satisfaction, we strive to exceed expectations and foster long-lasting partnerships.

Responsibilities:

• You will develop a Customer Success framework and strategies for Lark APAC, ensuring optimal customer satisfaction and retention.
• Lead the Customer Success team to cultivate exceptional customer experiences with Lark products, focusing on reducing churn, retaining and renewing contracts, and expanding current contracts.
• You will play a pivotal role in driving the management of strategic accounts through onboarding, implementation, training, and ensuring high levels of customer satisfaction through proactive measures such as increasing adoption and introducing new features and functionalities.
• Through ongoing interaction with customers, you will identify upsell and cross-sell opportunities to maximize revenue and customer value.
• Act as a dedicated advocate for customers, gathering user feedback on Lark products and effectively communicating it with the internal team to drive product enhancement.
• Collaborate closely with sales and product teams to design customized solutions tailored to meet customer requirements and align with their strategic objectives.
• Provide strategic direction and guidance to the Presales team, offering thought leadership and support throughout the sales process.
• Foster a culture of high performance within the Presales team, emphasizing collaboration and a commitment to continuous improvement.
• Stay updated on industry trends, competitor offerings, and market dynamics to inform strategic decisions and maintain a competitive edge.

Minimum Qualifications:

• Bachelor's degree or equivalent. MBA will be an advantage.
• You have prior hands-on people management experience in Customer Success and Presales functions within B2B SaaS industry.
• You are passionate about technology, you have a keen interest in new technologies and are able to adapt to rapidly evolving product organization and market.
• You possess a startup mindset.
• You're a go-getter who thrives in a dynamic and fast-paced work environment.
• You have strong problem-solving and management skills and excellent written and oral communication skills.

What We Can Offer

• A dynamic and highly motivated team environment that encourages open idea sharing and fosters healthy debates to propel our product to new heights.
• A unique combination of resources of a large company and nimbleness of a startup. You will experience a dynamic work environment where your contributions are valued, and you have the resources to pursue innovative projects and ideas.
• Long-term growth opportunities and the potential to expand responsibilities.
• A dynamic office workspace that fosters in-person collaboration and innovation among teams.
• Engaging team-building activities to foster camaraderie and collaboration.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: City Hall

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.

Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

Review and refresh key performance indicators (KPIs) on internal team and external partners.

Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

Degree/Professional certificate in a related field preferred.

5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Immediate 1 Year Project assignment renewable for Singaporean to join as Service Technician /Systems Executive

Office Hours Mon to Fri (24X7 support standby required with standby allowance given)

Suited for those who prefers outdoor hands on servicing jobscope

Min NITEC or Diploma in Electrical / Electronics/Computer relevant + Class 3 Driving License is mandatory

Work sites: Thomson/Ang Mo Kio

Attractive Basic + Standby allowance (when standby) + HP Claim monthly + Transport Claim + up to 2months Performance Bonus

Jobscope:

Overview: You will be responsible for Electro-optics system site support, perform troubleshooting, fault diagnosis and failure analysis to determine the cause of failure for the system. Diagnose and repair EO system issues in lab by using logical, step-by-step approaches to ensure minimal downtime for the customers.

• Support the team on Electro-optics and surveillance systems for preventive and corrective maintenance at sites and vessels
• Update all fault reporting documentation for monthly project meeting
• Liaise with customer for maintenance activities
• Perform in house repair of Electro-Optics equipment
• Perform rotational 24x7 standby services for fault recovery works at various locations
• Able to work offshore and work at height
• Support system setup, testing and installation
• Perform other duties as assigned by superior

Requirements:

• Min ITE certificate / Diploma in electrical / electronic / computer engineering
• Possess Singapore Class 3 driving license
• Experienced in Electro-optics System
• Must be able to clear Cat 2A security clearance for this role
• Positive work attitude, self-motivated, creative, and resourceful with a customer first mind set
• Independent, hardworking, and able to work under pressure
• Able to handle emergency situations outside of normal work hours when required
• Good inter-personal, organizational, problem solving and teamwork skills.

Our client provides the machinery, tools and technology in getting the best end glass quality.

• Manage all maintenance related problems on site, troubleshoot and provide technical support to customers.
• Responsible for site acceptance tests, commissioning and start-up assistance.
• Handle the customers on after sales service, understand and help customers define their needs.
• Perform trainings to enable users in optimizing the product performance.

Requirements:

• Diploma in Electrical/Mechanical/Mechatronic Engineering or equivalent
• At least 2 years of relevant working experience in servicing machineries.
• Independent with good time management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Automotive Service Advisor

Salary: $2800 - $3200

Location: Sin Ming Dr

During Probation: 9am - 6pm (Mon to Fri), 9.00 - 1.30pm (Every Sat)

After Confirmation: 9am-6pm (Mon to Fri), 9am-5pm (Alt Sat)

Responsibilities:

- Welcoming and assisting customers with scheduling vehicle service appointments.

- Listening to customer concerns, diagnosing vehicle issues, and recommending solutions - optional

- Providing accurate estimates of service costs and timeframes.

- Coordinating with technicians to ensure timely completion of work and updating customers accordingly.

- Maintaining detailed records of customer interactions and vehicle history.

- Serving as a liaison between customers and technicians, relaying information and ensuring customer satisfaction.

- Handling customer complaints or disputes professionally and striving for resolution

Requirements:

- Have 1 year relevant working experience

Company Name: Talent Recruitment Pte Ltd

EA License No: 24C2338

EA Personnel Name: Loke Sai Lye (Loke)

EA Personnel No: R24123366

Email: [email protected]

Contact Number: 8805 9869

• No experience needed
• Handle paperwork
• Managing drivers, such as ensuring driver job completion, returning of delivery order
• Oversee activities that include transportation
• Communicate between drivers and customers
• Keen, positive and passionate learner
• Basic computer skills
• Able to work in a fast pace environment
• Office located at Clementi

Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: City Hall

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.

Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

Review and refresh key performance indicators (KPIs) on internal team and external partners.

Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

Degree/Professional certificate in a related field preferred.

5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

The work we do translates into lasting memories and moments that shape our guests’ experience of the city. You will be directly involved in Making Our City More Lovable, through everyday opportunities for intentional hospitality.

Our hourly rates commensurate with your experience and familiarity with the role.

Join our Telegram channel to stay updated on our latest part-time opportunities https://t.me/tlbgcareers!

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange for an interview

Roles & Responsibilities:

• Conduct repair, maintenance, or overhaul of marine diesel engines (2 & 4 stroke) under the guidance of Engineers/Technicians.
• Adhere to all requirements for jobs in shipyards or anchorages.
• Lift and shift heavy engine components to and from the workshop for repair/reconditioning.
• Ensure prompt response and effective communication with customers.
• Perform additional tasks as assigned by the Operation Manager.

Job Requirements:

• A diploma/degree in Marine & Offshore Engineering, Mechanical Engineering, or Electrical Engineering.
• At least 2 years of experience in Engine Repair & Maintenance.
• Hands-on experience in troubleshooting, maintenance, and repair is an advantage.
• training will be provided.
• Willingness to work in a shipyard/anchorage environment.
• Ability to work overtime when necessary.

Marine Service Engineer

Responsibilities:

• Diagnose and repair marine engines, steering systems, and other components
• Perform routine maintenance and ensure shipboard systems are working correctly
• Provide detailed reports to customers and maintain accurate records
• Adhere to safety protocols and environmental regulations
• Collaborate with team members and assist in training junior technicians

Job Requirements:

• • Diploma or equivalent; technical certification or associate degree in marine mechanics or related field preferred.
• • Minimum of 2 years of experience in marine service and repair.
• • Strong mechanical aptitude and problem-solving skills.
• • Proficiency with diagnostic tools and marine service equipment.
• • Knowledge of marine engines, aux engines and cargo pumps.
• • Ability to read and interpret technical manuals and schematics.
• • Physical ability to lift heavy objects and work in various weather conditions

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

• Fix equipment and carry out maintenance works at customers' premises
• Liaise with the customers and sub-contractors to facilitate the maintenance

Requirements:

• Nitec in Electronic or Electrical Engineering
• 2 years of hands-on experience in carrying out off-site trouble shooting of any electrical and electronics system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Position: Service Crew
• Working Days: 5/6 days per week (Mon - Sunday depend on shift)
• Working Time: 44hrs per week + OT
• Outlets Operation Hours: 11am -10:30 pm (work base on shift)
• Salary: $1,700 - $3,000
• Working Location: Near MacRitchie reserved
• Daily 2-way Transport provided at Caldecott/Bishan MRT Direct to MRT/home for late hours. Uniform and meals provided

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Responsible for operating the F&B outlets assigned
• Uplift customer relations and attend to customer complaints/ queries promptly
• Ensure minimum wastage, breakage and spoilage
• Upsell to achieve sales and revenue targets
• Oversee cash and stock control consistently according to company policies and SOPs
• Create interesting cocktails and constantly innovate in preparation and presentation.
• Understand the crucial aspect of bar and beverage control.
• Pair food with drinks and make recommendations accordingly.
• Any ad hoc duties as required
• Ensure that food hygiene and safety standards are maintained and comply.
• Report on time, in proper uniform and grooming standard.

Requirements:

• Minimum 1 year experience in related industry

• Junior Service Technician (Water Filters and Water Purifier)
• Salary: $1,800 - $2,400 (depending on experience)
• Working hours : 5 days work weeks (Mon-Fri) 9am -6pm
• Office location: near Redhill MRT

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Scope:

• Assist in the installation, testing, and commissioning of equipment or systems.
• Perform service maintenance, repairs, inspections and basic troubleshooting
• Support the senior technician in diagnosing and repairing equipment malfunctions.
• Provide basic technical support and respond to client inquiries when required.
• Manage tools and materials responsibly, ensuring proper storage and inventory.

Requirements:

• Basic understanding of technical systems and tools
• Physically fit to perform hands-on tasks and comfortable working in various environments
• Training provided

Marine Service Engineer

Office location : Boon Lay
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description

• Conduct periodic inspections, repair, service and maintenance of marine equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

About Fairmart

Fairmart is an fintec company with a mission to help local stores thrive in the digital age. It is our belief that local stores should have access to the same capabilities that larger businesses have, but built for their scale. To achieve this, we take a multidisciplinary approach to building solutions that are simple to use, yet powerful in their impact.

We're based in the JTC Launchpad - a heart of Singapore's startup community.

We are a diverse team of technologists and builders who love to see the direct impact of our work on the lives of our customers. Those who are successful at Fairmart are intensely curious and bring a fierce passion to their work. You should be results-oriented, but also be people-oriented and understand the broader context of each problem you solve. Our culture is our competitive advantage, and you will have a unique opportunity to nurture its evolution and growth.

Our founders bring a combined 25 years of experience from industry giants such as Shopback, Redmart, and DJI. The company is supported by prominent VCs such as Quest, Vectr, Hustle Fund, Entrepreneur First, HAX, and SOSV.

What You'll Be Doing

• Customer Onboarding: Work closely with the Business Development and Customer Success teams to onboard new customers onto the Fairmart platform. This will involve:
• Conducting needs assessments to understand the customer's goals and pain points
• Configuring and deploying Fairmart's solutions to meet the customer's requirements
• Providing hands-on training and support to ensure a smooth implementation process
• Technical Support: Troubleshoot any technical issues that arise during the onboarding or ongoing use of Fairmart's solutions. This will require:
• Collaborating with the development team to diagnose and resolve problems
• Documenting issues and solutions to build a knowledge base for future reference
• Process Improvement: Continuously identify bottlenecks or inefficiencies in the onboarding process and make recommendations to the team on how to address them. This will involve:
• Analyzing customer feedback and data to pinpoint areas for improvement
• Proposing and implementing process changes to enhance the customer experience
• Cross-Functional Collaboration: Work closely with various teams, including Business Development, Customer Success, and Product, to ensure a seamless and cohesive customer experience.

Skills You Will Learn

• Customer Success: Develop expertise in managing customer relationships, understanding their needs, and delivering value to achieve mutually beneficial goals.
• Operations Management: Learn how to effectively run projects, prioritize tasks, and manage multiple priorities to ensure successful outcomes.
• Business Planning and Execution: Gain insights into how to identify specific business objectives and map out the necessary tasks and strategies to achieve them.
• Communication and Interpersonal Skills: Hone your written and verbal communication abilities, as well as your ability to work collaboratively with cross-functional teams.

Perks and Benefits

• Supportive and Engaging Company Culture: Enjoy an open, respectful, and fun work environment where everyone is passionate about their work.
• Opportunity for Impact: Contribute directly to the company's growth and evolution, making a tangible difference.
• Mentorship and Development: Work alongside experienced professionals who are dedicated to your professional development.

Qualifications

• Educational Background: Pursuing a diploma or degree in business, marketing, communications, or a related field.
• Communication Skills: Excellent written and verbal communication skills. Proficiency in additional languages such as Tamil or Chinese is a plus.
• Adaptability and Organization: Ability to work independently, multitask, and prioritize your workload effectively.

About ofi

ofi, is a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious, and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts, and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

ofi is driven by a strong purpose – ‘Be the change for good food and a healthy future’. By working with ofi, you’ll be helping to create a real impact on the ground. Sustainability is built into our business model - from our offices to our farming operations and supply chains, we’re acting across issues as diverse as farmer poverty, deforestation, and greenhouse gas emissions.

Position Overview

The incumbent role reports to the VP Innovation & APAC Customer Solutions Head. The incumbent will be managing a team of category managers and specialists with varying food and beverage development and application expertise. The role will be driving execution of projects, partnering with cross functional team to meet project timelines, leverage expertise to commercialize new products to meet customers’ growing needs.

Responsibilities

• Lead a team of experienced category managers/solution specialists who specialize in specific product category, sensory scientist and application technicians
• Passionate about working on complex projects and have a good understanding of technical know-how across varying food categories
• Able to inspire and guide the team to develop best solution to win customer projects
• Work closely with sales and marketing teams to develop a customer-centric proactive initiatives based on trends
• Collaborate with technical team from IEC (Ingredient Excellence Centers) to test the performance of new ingredients in consumable products as well as defining gaps or improvements in the current ingredient portfolio.
• Develop highly effective ways to communicate and interact with customers during project execution. Speed of response is key to making a difference and to win the activities with customers.
• Ensure smooth project management and secure a seamless service from the moment a project is entered up to winning.
• Deliver high quality great tasting product solutions, innovative value-added concepts, meeting target cost, regulatory, food safety requirements and best-in-class sampling.
• Take ownership to improve team performance, effectiveness in project execution and the success rate of new projects and product developments
• Personally, lead few key customer projects/internal or external initiatives partnering with cross functional stakeholders
• Identify supplier partners and explore new ingredients to bridge performance gaps or develop new functionality in current product portfolio.
• Oversee the CSC laboratory operating procedures, governance of GMP, safety and ensure resources utilization are within budget
• Regularly update line manager on key projects, progress, challenges and escalation process as needed meet team KPI
• This position requires minimal travelling (<10%).

Requirements and skills

• Masters or Bachelors Degree in Food Technology, Food Chemistry, Food Engineering or any other related discipline
• A minimum of 12-15 years of experience in B2B food development, having in-depth knowledge of ingredient functionality and processing know-how in beverage segment (powdered premixes, RTD, beverage sauce/syrup, etc.).
• Experience and knowledge in other relevant categories e.g. dairy, bakery, confectionery, desserts or savoury will be an added advantage.
• Good understanding of the working dynamics across FMCG/CPG and food service channel
• People management capabilities and ability to continuously improve the team performance having a customer centric approach based on key deliverables.
• Masters the food development process inside-out from customer inspiration to winning customer projects.
• Driven, possess a growth mindset, optimistic, trustworthy, able to navigate in ambiguous environment and inspire the team to go the extra mile combining intelligence, agility and creativity
• Work well with cross functional teams, able to multi-task and handle time sensitive situations
• Proficient in spoken and written English and other Asian language
• Excellent communication, good listeners with social skills.
• Fun to work with and open minded.

At ofi, we celebrate our diversity. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, gender, pregnancy, age, disability, veteran status, or sexual orientation. All employment decisions will be based on qualifications, merit, and business needs.

Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Monday to Friday (9am – 5pm), Saturday (9am – 12.30pm)
Salary range: $2000 - $3,000
Location: Orchard

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Our client is a well-established food and beverage company.

• Led Area Managers to achieve sales targets and ensure smooth daily operations in compliance with regulations.
• Managed tenant relationships, lease renewals, rental collections, and sourcing for vacant stalls.
• Oversaw financial performance, proposed improvements, and led renovation projects.
• Maintained quality standards and developed teams through feedback and performance evaluations.

Requirements:

• Diploma in F&B/Supply Chain or equivalent
• At least 5 years of experience in managing foodcourt operations.
• Proficient in Microsoft Office and Google Suite

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client provides the machinery, tools and technology in getting the best end glass quality.

• Manage all maintenance related problems on site, troubleshoot and provide technical support to customers.
• Responsible for site acceptance tests, commissioning and start-up assistance.
• Handle the customers on after sales service, understand and help customers define their needs.
• Perform trainings to enable users in optimizing the product performance.

Requirements:

• Diploma in Electrical/Mechanical/Mechatronic Engineering or equivalent
• At least 2 years of relevant working experience in servicing machineries.
• Independent with good time management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is hiring for (Team Leader) Customer Financial Service (Japanese Speaking / Korean speaking) is in charge of credit assessment and credit collection.

There will be great opportunities for learning and career progression in this role and organization depending on your strengths, performance and passion.

Clients: B2B customers

Job Responsibilities

1. Lead the team and each team member to meet KPI and achieve the team goal
2. Perform Collection and improve Accounts Receivable performance of APAC customers
3. Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer
4. Accounts Payable /Logistics/management, etc.) to resolve issues that prevent customer payment performance
5. Following up with customer for payment via phone calls
6. Assisting customer in resolving billing related issues
7. Perform administrative tasks related to credit and collection

Job Requirements:

• Ability to interact with customers via email / phone to achieve work responsibility
• Experiences in Customer service or Financial Services or Accounting related
• Ability to use internal systems for transaction and Excel
• Problem solving skills
• Basic English for internal communication
• Business Proficiency in Japanese or Korean to liaise with Japanese speaking/ Korean speaking customers in Japan / Korea
• Ability to communicate with customer patiently and precisely
• Team player for achieving goal as a team

Interested applicants, please send your resume to Tiffany (R1104633) [email protected] with email subject header "Job Application for (Team Leader) Customer Financial Service (Japanese Speaking / Korean speaking) - TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen