Job Summary:
We are seeking a dedicated Patient Service Associate (PSA) to join our TTSH@Home Virtual Ward team. As a PSA, you will play a vital role in supporting patient care at home by coordinating services, managing patient data, and ensuring operational efficiency. Your responsibilities will directly impact patient outcomes and contribute to a seamless care experience.
*This is an on- site position at Tan Tock Seng Hospital.
Key Responsibilities:
- Patient Enrolment and Care Coordination:
- Guide patients and caregivers through the enrolment process, providing service details, advising on charges of service, and offering financial counselling as needed (Direct Patient Fronting).
- Coordinate and schedule care services to ensure patients receive timely and appropriate care.
- Administrative and Logistical Support:
- Accurately record charges for consumables, services, and treatments provided
- Manage logistical needs for patients to continue care at home, including supplies and equipment.
- Perform system administration for patient admissions, discharges, and transfers, and ensure accurate data entry and audit compliance.
- Data Management and Reporting:
- Support data collation related to patient progress, patient flow, and operational metrics and ensure all documentation and patient information is compliant with hospital policies, clinical protocols, and regulatory standards.
- Service Quality and Improvement:
- Demonstrate exemplary service quality, assist with service recovery when needed.
Job Requirements:
-Diploma in any discipline; preferred fields
-Candidates with 1 year experience, ideally in care coordination, case management, or public healthcare are preferred.
-Proficiency with MS Office and various IT applications related to patient care.
-Passionate about improving patient outcomes and advocating for virtual care services.
-Strong communication skills, teamwork, and the ability to work independently.
What We Offer:
-Opportunities for professional growth in healthcare.
-A collaborative work environment where your efforts support innovative patient care solutions.
