•Customer Interaction: Greet customers warmly, guide them to their tables, and ensure they have a pleasant experience from arrival to departure. Take and serve orders accurately while maintaining high standards.
•Product Knowledge and Upselling: Use training knowledge to upsell menu items and promote specials, aiming to maximize sales. Clearly explain menu items, including preparation methods and ingredients, and accommodate dietary requirements.
•Service Coordination: Collaborate with the kitchen and bar teams to ensure timely service and proper presentation of food and beverages. Regularly check on customers to ensure satisfaction and resolve any issues, escalating to the Outlet Manager if necessary.
•Beverage Preparation: Create beverages according to company standards in a safe and efficient manner. Ensure every drink meets the highest standards of quality
•Order Management: Handle point-of-sale transactions accurately, including cash and credit payments, and provide customers with itemized bills and correct change.
•Outlet Maintenance: Keep service areas stocked with necessary supplies. Maintain cleanliness and housekeeping standards, including sweeping, mopping, tidying up.
•Health & Safety Compliance: Follow company Health & Safety policies and adhere to best practices as displayed in the outlet.
Requirements
• Clear and effective communication skills in English.
• Passionate in customer service.
• Working in shifts, weekends and public holidays.
