Customer Experience Manager (Victoria's Secret)
1 week ago
Position Summary
Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
Drives r..
Position Summary
- Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
- Drives result by developing and executing short term action plans and long-term strategies.
- Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.
Roles & Responsibilities:
Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:
- Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
- Serves on Sales Leadership Team and is responsible for total store results
- Owns the customer experience throughout the total store
- Maximises sales potential by spending 80% of scheduled time on the sales floor
- Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
- Owns Best at Bras with a focus on current selling strategies
- Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
- Analyses customer experience reports and insights and mobilizes the team accordingly
- Promote ownership and accountability for category management
- Understands and adheres to and reinforces company and brand standards
- Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
- Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
- Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.
Official account of Jobstore.
