Role - Customer Service Officer (Call Center)

Work Location - Science Park

Contract Period - 1 year

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

• staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
• staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm

Remarks

• Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
• Mandarin speaking abilities is a plus
• Prefer short notice/immediate available
• G50 Clearance is required

-Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.

-Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.

-Handle claims received from customer.

-Handle office reception duties include attending to incomings calls and faxes.

-Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.

-Prepare documentations relating to Certificate of Origin, Letter of Credit shipments, etc.

-Proper keep and filing of import / export documents.

-Responsible for any other general admin duties.

-Perform any other duties assigned by the superior.

Requirements

Candidate must possess at least a Certificate or Diploma in logistics /customer service or related field.

Min. 3 years of relevant logistics / customer service experience.

Knowledge of Certificate of Origin, Letter of Credit, import, export procedures documentation will be an added advantage.

Customer service oriented & good interpersonal skills.

Possess initiative with a positive attitude, willing to learn, able to work independently and a team player.

Meticulous, well organized and ability to multi-task.

Pleasant and mature personality with the ability to manage difficult situations.

Computer literacy, experience in using MS EXCEL, WORD and familiar with MS Outlook and other office applications

Fluent in both written and spoken English, Chinese in order to liaise with Chinese speaking clients/business associates

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Generate sales quotations as requested by customers or the sales team.
• Process orders in the system and follow up with customers regarding delivery timelines, including managing system project orders, placing purchase orders with suppliers, and overseeing logistics matters.
• Release shipments for picking and packing, coordinating with freight forwarders for pickups.
• Assist Field Service with service orders and billing.
• Address quality complaints between customers and the source plant.
• Update lead times for equipment parts.
• Monitor and follow up on incoming shipments (including equipment parts) for system projects.
• Perform ad-hoc administrative tasks as assigned.

Job Requirements:

• Minimum GCE 'A' Level or a Diploma qualification.
• Proficiency in MS Office applications (e.g., Excel).
• Familiarity with SAP is preferred.
• Experience working with international customers.
• Strong organizational and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of logistics, order management, and quality control processes.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

Official working hours: 5 days (Mon-Fri, 8AM-5PM)

Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT

Order processing , order fulfilment

Follow up with customer

understands the import/export of goods, documentation, AWB or BL

customer fronting exposure

end-to-end order fulfilment

Full training provided

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Responsibilities:

• Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
  Key Responsibilities:
• Attend to phone and email inquiries promptly and professionally.
• Update customer interaction details accurately in the CRM system.
• Ensure effective and timely follow-up with customers as promised.
• Prepare and deliver service requests, including policy summaries and premium information, accurately.

Skills/Requirements:

• The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
• Preferably 'A' Levels or Diploma holder with relevant experience.
• Proficient in customer service with a strong drive for service excellence.
• Strong interpersonal and communication skills.
• Meticulous, detail-oriented, with a pleasant and cheerful disposition.
• If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

Official working hours: 5 days (Mon-Fri, 8AM-5PM)

Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT

Order processing , order fulfilment

Follow up with customer

understands the import/export of goods, documentation, AWB or BL

customer fronting exposure

end-to-end order fulfilment

Full training provided

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Attend to customers including front-counter duties.
• Handle calls, inquiries and appointments
• Provide administrative support such as cashiering, scanning, data entry, word processing, photocopying, and printing.
• Perform basic problem analysis, troubleshooting, general housekeeping & maintenance to resolve problem reported with minimal upward reference.
• Follow agreed work practices and operating procedures.
• Collate and consolidate information for reporting purposes.
• Ensure work meets quality specifications.
• Adhere to work safety measures and information securities standards.
• Undertake any other administrative duties as assigned by seniors and executives.
• Any other duties as and when assigned.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Description & Requirements

• Validation of Business Programs, Orders and Contracts. Request will be via Email.

• Review of agreement & Orders, ensuring all legal requirement are met.

• Ensure regular update to customer’s Queries and solve within stipulated timeline

• Training will be provided

Requirements:

• Diploma in any field

• Topic Certified

• No Experience Required

• OT might be require last week of every month

Work Location: Fraser Tower

Job Highlights

• Friendly and positive working environment & work life balance
• Good Location Stations- CBD area and nearly MRT
• Genuine Career Growth & Competitive Medical Benefits
• Immediate Hiring and Full-time permanent job role
• NO OVERTIME AND NIGHT SHIFT

Job Description

Responsibilities

• Responsible for the aspects of the day-to-day operations of the e-commerce platform including but not limited to user experience, order fulfillment, customer service.
• Listening to clients’ concerns and handling complaints and returns
• Consolidate clients' feedback such as technical issues or any other requests then report to the relevant department accordingly.
• Keep track of clients’ membership status, order status and prepare agreements/ contracts.
• Manage and consolidate clients’ profiles, reports, orders and other required information.
• Provide professional service and advice to achieve customer satisfaction throughout the whole transaction.
• Notify clients of any change of policy.
• Keep clients updated on the latest promotion, latest services, latest features, etc.
• Explore and experiment with new digital features of the company’s new E-commerce platform.

Requirements:

• Ability to speak Mandarin to handle our Chinese-speaking customers
• Analytical, data-driven person with strong problem-solving skills.
• Have prior experience running online marketplaces
• Ability to work in a team setting
• Proactive and able to learn new knowledge.
• GCE A level or above with 1 years of experience in customer service
• fresh grade also welcome and

Additional Information:

Working hour: Mon-Fri (9 am-6 pm / office)

Every alternative Saturday 09:00-13:00( WFH) , Only require you to be at work on Saturdays if necessary.

Working Location:

• Orchard MRT

Salary Range:

Negotiable based on candidates' actual working experience.

Kindly indicate your availability for work commencement, the reason for leaving, expected salary, Birthday etc.

We regret that only shortlisted applicants will be notified.

• Administration work
• Handle and process all enrolments and registration
• Handle & follow-up customers' enquires
• Assist in daily school operations and any ad-hoc duties as assigned
• Comfortable work in weekdays evenings, weekends and Public Holidays.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

• Ensure customer’s orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer’s schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies
• Inventory Management for Customer’s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements:

• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

Job ID: LRYWW876

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• Provide frontline services to residents and visitors
• Respond to internal and external emails and calls
• Handle collection of Monthly Home Payment and petty cash
• Schedule, liaise and arrange with various institutions for residents’ medical needs
• Prepare and submit internal report and assist in relevant regulatory reports
• Assist with filing, maintain and update customer documentation as needed
• Handle orders in CRM and deliveries from vendors including inventory management
• Handle submission of staff claims (eg. Medical Claims, OT etc)
• Prepare meeting rooms to facilitate family conference and to facilitate visit from potential sponsors
• Oversee the operations of service counters
  
  Requirements
• At least 1 year of relevant working experience
• Minimum GCE ‘N Level or above
• Knowledge of MS Office; Words, Excel
• Customer service experience preferred, good in organizing and putting things in order
• Team player, friendly disposition, enjoys interaction with people

Location: Henderson (Bukit Merah)/ Yio Chu Kang

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Title: Customer Service Lead (Global Lifescience Manufacturing Business)

Location: Singapore

About the role:

Our client is a well-known Global Lifescience Manufacturing business, with exciting growth plans in Asia and beyond. The company has a significant presence in Singapore and the rest of Asia in terms of its reputable market position in developing high quality manufacturing and customized life sciences solutions, and takes pride in ensuring optimized end-to-end supply chain and procurement excellence to achieve maximized customer satisfaction.

Responsibilities:

They are currently on an active look out for a suitable candidate as a Customer Service Lead, who is the critical point of contact in terms of ensuring smooth and efficient supply chain processes and order fulfilment excellence work flow. Reporting to the Senior Commercial Operations Manager, this position will be focusing on the below:

• Lead and ensure smooth Quote to Cash order processing and effective cross border distribution fulfilment activities by working closely with commercial leaders essentially to support business expansion and growth
• Partner closely with related functions such as Warehouse Management and Logistics teams to drive entire customer purchase order (PO) lifecycle, from booking to shipment execution within the APAC region, including that of managing inventory and safety stock levels within Asia
• Act as the primary point of contact for customer escalations ensuring swift resolution in collaboration with manufacturing plants, commercial teams, or finance departments
• Active involvement in enabling smooth Operations Audits where required, by means of enabling strategic partnership with assigned 3PLs

Requirements:

• Bachelor’s Degree with at least 5 – 8 years of relevant experience in end-to-end Customer Service and Order Fulfilment/Order Management experiences
• Direct Team leadership experience is mandatory for this role
• Excellent hands-on experience and knowledge in driving Supply Chain Excellence
• Excellent interpersonal communication skills to relay and/or drive process improvements across a global organization to important stakeholders
• Good understanding of SAP and equivalent ERP system is highly preferred

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

Singapore Employment Agency License No.: 16S8069

Privacy Statement: By submitting an application and sharing your personal information with us, you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy (https://www.wilsonhcg.com/privacy-policy)

Job Highlights

• Challenging Job
• Opportunity to work in an Airline Cargo Industry

Job Description

Responsibilities:

• Handle cargo booking, changing bookings and maximize bookings on flights
• Manage overbooking or backlog
• Monitor cargo lying list
• Reallocation of space
• Liaise with agents and HQ on operation issues
• Perform flight planning and prepare cargo related reports
• Work closely with our airline principles, and develop a good working relationship with key freight forwarders and GHA to achieve company objectives
• Any other duties as assigned by the Manager

Requirements:

• Minimum GCE ‘O’ Level or equivalent
• Experience in cargo / airfreight industry will be an advantage
• Self-motivated, resourceful and able to work independently with pro-active attitude
• Proficient in MS Office
• 5.5 work week for this position
• Singaporeans & PRs only

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Summary:

• UP to S$3,000
• 5 days’ work week (8.30am - 5.30pm)
• Location: Bedok

Job Responsibilities:

• Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
• Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
• Handle claims received from customer.
• Handle office reception duties include attending to incomings calls and faxes.
• Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
• Prepare documentations relating to Certificate of Origin, Letter of Credit shipments, etc.
• Proper keep and filing of import / export documents.
• Responsible for any other general admin duties.
• Perform any other duties assigned by the superior.

Job Requirement:

• Prior experience in order/sales admin support
• Ability to work in a fast-paced environment to work independently and in team settings
• MS Office proficient

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Benefits Summary:

• 5 day work week: Monday to Friday
• 9am to 6pm
• Central Area
• Fresh graduates are welcome to apply!

Job Description:

• Conduct follow-up calls to clients.
• Support clients in completing their applications through the bank system.
• Coordinate pending documentation with clients and the processing team.
• Prepare and submit daily reports to management.
• Address and resolve objections effectively.
• Work closely with relevant departments to resolve client issues and concerns.

Job Requirement:

• No relevant experiences are needed (training will be provided).
• Minimum qualification: "N" Level.
• Possess good phone etiquette.
• Willingness to learn.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your data and/or resume to prospective employers for the evaluating, processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified*
We wish you all the best in your career search.

You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

• Manage distributor relationships, including procurement and customer service support.
• Provide excellent customer support to corporate clients, overseeing their orders and requests from start to finish.
• Respond promptly to customer inquiries, including quotations, service support, and documentation.
• Prepare and deliver quotations to customers in a timely manner.
• Compile and submit required documents through customers' management systems.
• Proactively update customers on order statuses and shipping schedules.
• Maintain accurate spare parts price lists for customers.
• Coordinate with customers, freight forwarders, and internal teams to ensure timely order fulfillment and shipment execution.
• Prepare and submit necessary documentation for customer customs queries.
• Collaborate closely with internal teams to resolve customer issues and implement solutions.

Requirements:

• At least 3 years of relevant experience, preferably in distribution handling, logistics, manufacutring, or electronic industry.
• Previous experience in a customer service role, order processing.
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117344

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Position : Customer Service Executive (Quotation/ Purchase Order/ Delivery)
• Location : Loyang Lane (Direct buses from Bedok, Tampines and Pasir Ris right in front of office)
• Working hours : 8.30am – 5.30pm; 5 days work; 1 day WORK FROM HOME every week
• Salary (commensurate with experience) : Up to $4000 + AWS + Performance bonus + 14-18 Days Annual leave + Medical claim
• Duration : Perm
• Industry : Manufacturer and supplier of equipment

Main Responsibilities:

• Create sales quotation upon request from customers or sales team.
• Order entry and follow-up with customers on the delivery dates, including system projects order entry, PO placement with source and logistics matters.
• Releasing of shipment for pick/pack.
• Co-ordinating with freight forwarders for pickup.
• Support Field Service on service order and billing.
• Manage quality complaints between customers and source plant.
• Update equipment parts lead time.
• Follow-up on incoming shipments (equipment parts) including system projects.
• Ad-hoc activities or administrative tasks as assigned.

Requirements:

• Minimum GCE 'A' Level or Diploma level
• Knowledge of PC-Work (MS-Office: Excel etc.)
• Experience in liaising with international customers
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

**We do not charge our candidates any referral fee nor bind them with any contract.**

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Customer Service

• Greet and assist walk-ins, ensuring a welcoming and professional atmosphere.
• Address customer inquiries, both in person and over the phone, and direct them to the appropriate department or individual.
• Ensure that all visitors are properly logged in and escorted as necessary.
• Top up papers in students’ self-printing area and assist students if there is any error arise.
• Check whiteboard markers and ensure the facilities team replace markers and dusters in all classrooms, student breakout areas, conference and meeting rooms.

Assist Faculty in the following:

• Provide gantry assistance for students and visitors
• Distribution of calculators’ stickers for exam use
• Assist the schools with ad-hoc collections during the weekends as and when required
• Maintain an organized and presentable reception area.

Administrative Support:

• Coordinate front desk activities, including distributing correspondence, managing incoming and outgoing mail, and processing deliveries.
• Check/reply to emails and manage the company’s general mailbox.
• Monitor and ensure office supplies, centralized stationeries and mineral water are stocked up sufficiently.
• Manage lost & found, tidy the items monthly and discard items according to their time frame
• Assist in the booking of discussion rooms for staff and lecturers.
• Assist to process admin invoices.
• Arrange for the disposal of confidential documents.
• Assist with ad-hoc room bookings using Syllabus Plus software.
• Any other ad-hoc duties as required by the company from time to time.

Requirements:

• ‘O’ Levels/ Nitec / Higher Nitec in any discipline
• 3-4 years Experience in (a) Counter Duties (b) Customer Service (c) Administration/ Clerical work
• Warm and approachable personality with good interpersonal skills
• Able to multi-task
• Enthusiastic with a “can-do” attitude Team Player
• Ability to remain professional and calm under pressure
• Student-centric customer service approach to delivering excellent service attitude
• Proficiency in office management software (e.g., MS Office)

5 days shift work

Monday – Friday: 8am to 4.15pm/ 10.45am to 8pm

Saturday: 8.30am to 5.30pm

(Rotating shift within the hours above, subject to 42 hours work week)

Private Education Institute

Town Area

Interested Applicants, kindly email your detailed resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063