Highlights

Working Location: Changi - Alps Avenue

Working hours: 0900hrs-1730hrs (Mon-Fri) & 0900hrs-1300hrs (AlternateSat)

Customer Service Interaction

- Direct Contact with Customers with outstanding friendly and reliable service offered

- Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

- Check on the Export Documents Compliance when processing the export work order

- Apply the correct export permit and other export custom processed on timely manner

- To answers all call promptly

- Monitor the onboard status without fail and to informed customer on any irregularity

- Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team

- Always ensuring that the Airfreight rates apply is correct and updated.

- Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

- Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

1) Minimum 3 " O" Level or 5 " N " Level

2) 2 years’ experience within the same industries / field

3) Require basic knowledge of computer (e.g. Excel, Words etc.)

4) Speaks and write Japanese with knowledge of the culture is preferred

Talents@Work Pte Ltd (21C0501)

Joshua Tan (R22107946)

Position Overview:

The Customer Service Assistant will support the smooth operations of Camp Asia by handling customer inquiries, supporting the online booking process, and providing vital administrative and logistical support before and during camp sessions.

Key Responsibilities:

1.Customer Service Support:

· Assist the Customer Service and Bus Transport Executives with inquiries via phone, email, and face-to-face.

· Provide accurate and timely responses to customer queries.

· Support customers with the online booking process and resolve any booking-related issues.

· Provide appropriate solutions to any concerns raised, ensuring high levels of customer satisfaction.

· Follow up with customers to ensure their issues are resolved and they are satisfied with the services provided.

2.Administrative Support (Pre-Camp Season):

· Ensure the booking system capacity is updated accurately.

· Review and generate reports from the booking system.

· Update and maintain accurate reports before the camp begins.

· Prepare and organize administrative documents for the camp setup.

· Manage and update the Finance refund and credit report and monitor payment statuses.

3.Administrative Support (During Camp Season):

· Update reports and generate necessary administrative documents.

· Provide logistical and administrative support during camps, assisting the Customer Service, Transport, and Operations Teams.

· Perform ad-hoc administrative tasks as required during the camp season.

Qualifications:

· Excellent communication skills, with a preference for bilingual proficiency.

· Attention to detail and ability to manage multiple tasks.

· Possess advanced Microsoft Excel skills.

· Ability to work collaboratively in a team environment

Contacts:

· Head of Camp Asia

· Camp Asia Sales & Marketing Manager

· Camp Asia Manager

· Camp Asia Team- Customer Service, Programme and Operations Executive

· Parents & Children of Camp Asia Programmes

· Events Staff

Working Conditions:

· Office environment during non-holiday camp time

· Outdoor school environment during holiday camp seasons.

· Extended hours during peak holiday camp season

· Some weekend work during holiday camp seasons and marketing events.

Terms of Employment

· Working Hours: Monday to Friday: 8:00 am – 5:30 pm

· Holiday Camp: Monday to Friday: 7:00am – 4:30 pm

· Annual Leave: Yes

· Referee request: Required

· Background Check: Required

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

Responsibilities:

• Supervise the entire order processing workflow to ensure timely and accurate fulfillment of customer orders.
• Address customer inquiries, complaints, and escalations promptly with a professional, solutions-focused approach.
• Track and monitor delivery progress, providing customers with regular updates and addressing any delays effectively.
• Manage backorders, ensuring efficient resolution and clear communication with customers.
• Review and approve customer claims and credit memos within the SAP system.
• Collaborate with warehouse and logistics teams to manage outbound order volumes and deliver accurate forecasts for budgeting and manpower planning.
• Facilitate regular meetings with customers, internal staff, and cross-departmental teams to build strong relationships and address any concerns.
• Monitor and follow up on overdue payments, ensuring timely resolution while maintaining positive customer relationships.
• Travel as needed to meet with suppliers for business discussions and relationship management.
• Ensure adherence to Security Export Control regulations, including conducting customer and end-user screenings when required.
• Prepare annual sales forecasts, with quarterly revisions based on actual performance and market trends.
• Analyze monthly sales expectations, identify variances, and determine factors influencing sales trends and volume.
• Develop and present monthly KPI reports for management, highlighting accomplishments, challenges, and areas for improvement.
• Establish departmental objectives and define KPIs for team members, ensuring alignment with company goals.
• Approve staff leave requests through the system while maintaining adequate operational coverage.
• Conduct annual and semi-annual goal-setting sessions with staff, followed by performance appraisals.
• Undertake additional tasks and responsibilities as assigned by management.

Requirements:

• Diploma/ Degree in any fields
• At least 3 - 5 years of customer service, order management and delivery management
• Prior experience in managing a team
• Knowledge of SAP
• Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Dispute and Scam Management: As the primary point of contact for escalated customer issues related to disputes and scams, you will provide expert guidance, conduct thorough review, and offer alternatives to resolve these concerns in a timely manner.
• Problem Solving: You will review complex customer issues in detail, offering fair and effective solutions that prioritize customer satisfaction.
• Process Improvement: You will actively identify areas for process improvement, proposing changes that enhance the overall customer experience and streamline operational workflows.
• Collaboration: You will collaborate closely with various internal stakeholders to ensure smooth and efficient support for customers across different touchpoints.
• Coaching and Knowledge Sharing: You will share your expertise with front-line teams by identifying training needs and providing feedback to improve their understanding and handling of dispute and scam-related issues.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job description:

• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

All qualified applicants, please send in your resume to:

[email protected]

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Benefits Summary:

• 5 day work week: Monday to Friday
• 9am to 6pm
• Central Area
• Fresh graduates are welcome to apply!

Job Description:

• Conduct follow-up calls to clients.
• Support clients in completing their applications through the bank system.
• Coordinate pending documentation with clients and the processing team.
• Prepare and submit daily reports to management.
• Address and resolve objections effectively.
• Work closely with relevant departments to resolve client issues and concerns.

Job Requirement:

• No relevant experiences are needed (training will be provided).
• Minimum qualification: "N" Level.
• Possess good phone etiquette.
• Willingness to learn.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your data and/or resume to prospective employers for the evaluating, processing and administration by the company relating to this job application.

*We regret to inform you that only shortlisted candidates will be notified*
We wish you all the best in your career search.

You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

Job Description:

• Generate sales quotations as requested by customers or the sales team.
• Process orders in the system and follow up with customers regarding delivery timelines, including managing system project orders, placing purchase orders with suppliers, and overseeing logistics matters.
• Release shipments for picking and packing, coordinating with freight forwarders for pickups.
• Assist Field Service with service orders and billing.
• Address quality complaints between customers and the source plant.
• Update lead times for equipment parts.
• Monitor and follow up on incoming shipments (including equipment parts) for system projects.
• Perform ad-hoc administrative tasks as assigned.

Job Requirements:

• Minimum GCE 'A' Level or a Diploma qualification.
• Proficiency in MS Office applications (e.g., Excel).
• Familiarity with SAP is preferred.
• Experience working with international customers.
• Strong organizational and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of logistics, order management, and quality control processes.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

Official working hours: 5 days (Mon-Fri, 8AM-5PM)

Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT

Order processing , order fulfilment

Follow up with customer

understands the import/export of goods, documentation, AWB or BL

customer fronting exposure

end-to-end order fulfilment

Full training provided

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Description:

• Assist in customers’ general enquiries.
• Proactive sharing, understanding and knowing customers banking needs and refer customers to adopt digital platforms and use cashless where suitable for enhanced customers’ experience and journey.
• Be familiar with latest banking products and services to suggest as alternative solutions to customers where fitting

Requirements:

• Be able to stand for long hours.
• Commit to branch operating hours for 5.5 days per week (Monday to Saturday).
• Service Oriented

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job scope:

• Perform collections activities and entry of follow-up and payment details from customers
• Contact customers on irregular payments to reconcile what they paid against what has been charged.
• Handle customers queries on payment related matters.
• Perform administrative tasks related to credit and collection

.
Job requirement:

• Excellent verbal and written communication skills in English and Korean as will be required to liaise with Korean speaking client.
• Meticulous in details and ability to multitask; meet tight deadlines with high level of accuracy.
• Well organized and good in follow up.
• Experience in payment collection and/or call centre working experience have added an advantage

Interested candidates may send esumes to [email protected] or apply through the application system. Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

-Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.

-Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.

-Handle claims received from customer.

-Handle office reception duties include attending to incomings calls and faxes.

-Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.

-Prepare documentations relating to Certificate of Origin, Letter of Credit shipments, etc.

-Proper keep and filing of import / export documents.

-Responsible for any other general admin duties.

-Perform any other duties assigned by the superior.

Requirements

Candidate must possess at least a Certificate or Diploma in logistics /customer service or related field.

Min. 3 years of relevant logistics / customer service experience.

Knowledge of Certificate of Origin, Letter of Credit, import, export procedures documentation will be an added advantage.

Customer service oriented & good interpersonal skills.

Possess initiative with a positive attitude, willing to learn, able to work independently and a team player.

Meticulous, well organized and ability to multi-task.

Pleasant and mature personality with the ability to manage difficult situations.

Computer literacy, experience in using MS EXCEL, WORD and familiar with MS Outlook and other office applications

Fluent in both written and spoken English, Chinese in order to liaise with Chinese speaking clients/business associates

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Responsibilities

• To assist in the customer Service dept reporting to the team manager
• To handle all bookings for both air and sea
• To liaise with air and sea carriers
• To liaise with customers
• To handle all sea documentation work

Job Requirement

• Experience Dealing with air and sea logistic will be bonus.
• 1 year of customer service experience

We regret to inform you that only shortlisted candidates will be notified.We wish you all the best in your career search.

EA Personnel Name: Hannah Ching Ning Xin

EA Personnel No: R22108651

EA Licence No.: 23C1828

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Why Us?

• Basic Salary: $2060
• Location: Changi Airport
• Work 5 Days rest 1 day
• Working timing (Choose fix): 6.50am - 3.10pm / 2.40pm - 11pm
  

The Role:

• Attend to customer inquiries
• Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
• Perform opening and closing settlement for POS and BSS for daily cash reconciliation
• Perform bag wrapping service and upselling of baggage services or products
• Conduct bag search in accordance to SOP and ensure compliance to security standards dictated by the management and Airport police
• Responsible for store cleanliness and image
• Any other duties as assigned by management

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Edmund Chung Keng Loon
Registration Number: R1986801
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Location: Newton

Working hours: 8.30am - 5.30pm (Mon-Fri) with 1.5-hour lunch break

Up to $3,500

• To assist client on login issue such as guide on how to login, reissue user ID/Password
• Attend to inbound calls most of the time
• Require to do outbound calls when needed
• Understand client’s transactions such as outstanding amount, sales proceeds, contra profit/losses, etc
• Advise on the necessary forms to complete
• Resolve client’s queries, handle complaints (if needed)
• Other ad hoc duties assigned

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Job Info:

• AWS + VB + (OT if any: $10/ hour)
• Monday – Friday; 9 am to 6 pm & Saturday 9 am – 1 pm (alternate after probation)
• Teban Garden

Key Responsibilities:

• Perform, monitor and ensure 100% inventory accuracy on the inventory management, such as, cycle count, inbound & outbound physically and system, etc

Build, establish, maintain and improve relationships with customers

• Monitor and follow up closely with customers to resolve inbound and outbound goods discrepancies in a weekly basis

• Ensure that order shipments are process accurately based on the order and instructions given by the customers and or management

• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory

• Must be able to carry physical workload in warehouse

• Any other assigned duties in the warehouse as instructed by the warehouse manager

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Job Responsibilities

• To assist in the customer Service dept reporting to the team manager
• To handle all bookings for both air and sea
• To liaise with air and sea carriers
• To liaise with customers
• To handle all sea documentation work

Job Requirement

• Experience Dealing with air and sea logistic will be bonus.
• 1 year of customer service experience

We regret to inform you that only shortlisted candidates will be notified.We wish you all the best in your career search.

EA Personnel Name: Hannah Ching Ning Xin

EA Personnel No: R22108651

EA Licence No.: 23C1828

Official working hours: 5 days (Mon-Fri, 8AM-5PM)

Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT

Order processing , order fulfilment

Follow up with customer

understands the import/export of goods, documentation, AWB or BL

customer fronting exposure

end-to-end order fulfilment

Full training provided

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Customer Service

$3200-$3600

5 days work

Location: Woodlands

Job duties:

• Maintain existing customer and supplier relationships

• Checking product availability

• Handle returns of merchandise

• Making and receiving phone calls, emails, messages

• Keeping track of customer accounts

Requirements:

• Relevant Experience

EA Personnel Name: Teo Zhi Wee
EA Personnel No: R22103947
EA License No: 13C6854

Job Responsibilities:

• Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
  Key Responsibilities:
• Attend to phone and email inquiries promptly and professionally.
• Update customer interaction details accurately in the CRM system.
• Ensure effective and timely follow-up with customers as promised.
• Prepare and deliver service requests, including policy summaries and premium information, accurately.

Skills/Requirements:

• The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
• Preferably 'A' Levels or Diploma holder with relevant experience.
• Proficient in customer service with a strong drive for service excellence.
• Strong interpersonal and communication skills.
• Meticulous, detail-oriented, with a pleasant and cheerful disposition.
• If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description & Requirements

• Validation of Business Programs, Orders and Contracts. Request will be via Email.

• Review of agreement & Orders, ensuring all legal requirement are met.

• Ensure regular update to customer’s Queries and solve within stipulated timeline

• Training will be provided

Requirements:

• Diploma in any field

• Topic Certified

• No Experience Required

• OT might be require last week of every month

Work Location: Fraser Tower