OBJECTIVE / PURPOSE OF THE DEPARTMENT

• The contract logistics department handle designing supply chains solutions, warehouse management, transportation and distribution of goods and inventory management by working closely with customer to meet their specific needs.
• To ensure all compliances within and outside the department

OBJECTIVE / PURPOSE OF THE JOB

• This role is responsible for ensuring the accurate and efficient receipt, storage, maintenance and security of all goods and equipment within the warehouse operation.

DIMENSION AND QUANTITIES

• National Scope – manage logistical activities

KEY ACTIVITIES / ACCOUNTABILITIES

• Coordinate with customers and concerned parties for logistics arrangements (order processing / instruction / Standard Operating Procedures, logistics operations including WMS, billing, claims, etc)
• Monitor and ensure the effective communication and work relation with customers.
• To assist the team to ensure and enhance customer satisfaction.
• Proactively participate in Business Excellence Program of the company

REQUIREMENTS

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Diploma and above qualification in logistics or related equivalent qualification.

PREFERRED EXPERIENCE AND KNOWLEDGE

• 2 years of working experience or more in logistics industry required, preferably in warehouse operations
• General knowledge on logistics and freight forwarding businesses

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Customer service skills
• Effective communication
• Proficient in computer skills and applications including emails, data entry and Microsoft office

REQUIRED BEHAVIOURAL COMPETENCIES

• Customer Service skills – ability to build positive and supportive / harmonize work relationship with internal and external customers, to achieve customer satisfaction & customer loyalty, and to handle efficiently customer feedback.
• Communication – able to express ideas clearly in written & spoken, to listen and understand effectively (instruction & expectation & feedback) and to contribute ideas or make necessary constructive feedbacks.
• Flexibility & Adaptability – ability to work under change, open minded, and incorporates new skills & ideas.
• Proactive – take responsibility of own works, anticipating problems and taking affirmative steps to deal with them positively and efficiently and having an orientation to future.

• Company located at Changi Airfreight Centre

• Working hour: 8:30am – 6pm (Monday – Friday), 8:30am – 1pm (Saturday)

• Well Established MNC Freight Forwarding Company

• AWS + Variable Bonus + Excellent Welfare

Job Scope

• Support/handle sales and customer’s requests and enquiries.
• Attending and addressing customers’ complaints.
• Coordinate with operation to meet customers service expectation.
• Daily cold call and visit customer when need.
• Support and develop Ocean freight business.
• Generating sales/customers report.
• Handle RFI/RFQ.
• Any other ad hoc duties as assigned by Management.

Requirement

• O Level / Diploma / Degree in Logistics Management or relevant discipline
• 2 - 4 years of relevant work experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492