This position requires incumbent to provide supervision, caregiving and guidance for the children & young persons (CYPs). They are also parental figures, essential for cultivating a warm and nurturing environment by taking care of the physical and psychological needs of the CYPs.

1) Provide support, assistance and supervision in the delivery of services and programs to the children
2) Oversee the healthcare needs of children by being alert to their general health conditions
3) Address behavioral issues of children
4) Carry out operational interventions according to Care Plan
5) Track the presence absence of the children and their daily activities and ensure that they do their chores
6) Oversee the healthcare needs of children by being alert to their general health conditions
healthcare and medical needs for follow up
7) Ensure that comfort, personal hygiene, and the safety needs of the residents are attended
8) Clean and tidy the units, including toilets in the units
9) Attend morning meetings for exchange of information and discuss improvements on caregiving to residents

- Stay vigilant during work hours to manage a big group of children
- Empathise and yet be firm when disciplining the children, and give them appropriate emotional support
- Has relevant working experience in other Homes or child-centred work environment

Working arrangement

• 1pm - 10pm (Tuesday to Friday)
• 9am - 5pm (Saturday)
• Sunday & Monday off

If you have a passion and patience for working with CYPs growing up in difficult situations filled with challenges and trauma, please send your detailed CV and expected salary to apply.

Case worker/ Social Service Executive/ Case Executive

Job Description & Requirements

The position above will be assigned up to 8 cases to manage. Your role is to provide psychological, emotional, cognitive, physical and appropriate disciplinary support for the residents residing in the dormitory. You will also be using a Trauma Informed care approach and must endeavour to promote the resident’s best interest at all times.

Resident Management

Your Key Responsibilities is to:

1) Support the Team Lead in managing one of the dormitories (Units).

a. Plan & execute weekly & holiday unit bonding programmes with input from the residents in your unit. The programmes must be varied, engaging, appropriate & beneficial for the residents.

b. Participate in regular circle times with all the residents in your unit to give instructions & information or to get their feedback.

c. Managing the resident in the dormitory according to the individualized care plan.

d. Manage the educational needs of your residents: Attend parent-teacher meetings and ensure that your residents attend school, complete their daily homework, help residents revise for exams, ensure residents have the required school books, appropriate school uniform and other equipment; provide additional tuition support when needed in cooperation with the Education Department.

2) Ensure the resident’s safety, health & good behaviour when they are in the Home and during outings & appointments.

a. Monitor the residents to ensure that they are present in the Home, unit or the activity you are supervising (or their whereabouts are known to you when they are not at the Home) and double check, communicate and give permission for residents to leave areas or activities under your supervision when it is requested or required.

b. Ensure that they follow and adhere to the structure in the Home.

c. Monitor the residents to ensure that they are physically safe and do not partake in any risky behaviour or activities which may cause themselves or others physical injury – especially during playtime.

d. Monitor & report to the department Heads of any complaints from residents, family members, volunteers or visitors to the Home.

e. Monitor & report to the Department Heads of any signs or suspicions of physical, sexual or emotional abuse or self-harm.

f. Monitor & manage the behaviour of the residents by encouraging & rewarding good behaviour and by preventing, discouraging or discipline misbehaviour in strict adherence to the rules & discipline procedures of the Home.

g. You are required to strictly supervise residents, the use of electronic devices; adhere to a strict locked toilet & “one-at-a-time” policy; teach rules and provide reminders about good touch & bad touch; and check in with residents to flag any behavioural concerns and issues.

Case Management

1) Provide counselling and psychological support by regularly meeting the residents monthly and ensure that these sessions are maintained in written records.

2) Assess residents’ overall wellbeing and formulate a care plan to monitor the progress and development of the resident.

a. Recommend appropriate intervention and disciplinary actions/programs as part of care plan

b. Monitor and record changes in resident’s behavioural performance in care plan and provide updates during care plan meetings or when necessary.

c. To develop and enhance systems to improve existing services

d. Work with the Team Lead & Residential Care Officer to ensure the implementation of care plan interventions.

3) Work with CSLMCH Education Manager and various stakeholder from school to oversee the resident’s academic and behavioural performance in school.

a. Reply emails to and answer calls from school teachers/principal

b. Attend Meet-the-parents sessions in school

c. Application of bursary and financial assistance

d. Monitor student’s academic performance and recommend follow up programs to promote academic improvements

4) Work with various stakeholders & community partners (e.g. MSF & FSC) to plan and work towards family reunification.

a. Maintain a positive working relationship with the various stakeholders & community partners.

b. Conduct home visits when necessary (especially when residents are on home leave and on extended home leave).

c. Update residents’ family on their performance in the Home and propose reintegration to their families when applicable or appropriate

d. Conduct and facilitate programmes for the resident’s reintegration back to their families based on the approved care plan.

e. Work in partnership with other professionals and attend meetings including case conferences, case reviews, school meetings, hospital meetings etc.

5) Maintain proper record of all the services rendered to the resident in accordance to organization policy and MSF licensing requirement

Others

1) Additional administrative tasked will be assigned.

2) Take on any other duties assigned by supervisor.

Minimum requirement

Academic & trades qualifications

Essential

· Degree in Psychology, Social Work or Counselling from a recognized institution/university with more than 2 years’ experience in a relevant field.

· Well versed in English and a 2nd language (Chinese/Tamil/Hindi/Malay)

Desirable

· Certificate in Residential Care for Children and Young persons

Work experience & skills

Essential

• Knowledgeable and competent in conducting case management support, applying trauma informed care framework, strategies and intervention in a residential setting.
• Work with the residents and their family in a sustained way to raise their capacity to cope with circumstances so as to bring about improved social functioning and well-being.
• Equip residents and their family with the required knowledge and ability to navigate through various helping professionals to gain access to necessary resources and services.
• Ability to complete reports within the given timelines.

Desirable

· Experience working with “out of home care” residents who are affected by issues including neglect, abuse, domestic violence, mental health and parental substance abuse.

· Has relevant experience or worked in a child-centred environment

· Has experience with children & youths with trauma, challenging behaviour or special needs.

· Trained in MAPA (Management of Actual or Potential Aggression), SDM-PFS (Structural Decision Making - Partnering for Safety) & CANS (Child and Adolescent Needs and Strengths)

· Trained in first-aid and is able to perform first aid in case of emergency.

Personal qualities & behavioural traits

Essential

· Able to work flexi-hours and maybe given a last minute-notice of this schedule

· Has a strong passion for children, patience and wish to make a difference in the lives of disadvantaged children and young persons.

· Can work independently, has a pleasant disposition and able to maintain good working relationships with other staff (good team player).

· Good interpersonal skills to provide psychological support for children.

· Strong morals and ethics, along with a commitment to children.

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Responsibilities and Duties:

•     Attending to and resolving resident’s feedback and / or complaints, arranging for site inspections

•     Assign supervisor to attend joint inspection on reported defects

•     Generate work schedule for Subcontractor to rectify defects

•     Liaise with project stakeholders (Subcontractors, HDB, Town Council, Consultants)

•     Draft and reply to feedback/queries, message residents, proper documentation/ recordings of defects including hardcopy/ on-line submissions

•     Maintain and upkeep of Building Service Centre

•     Administrative duties such as proper recording and filing of documents as per ISO standards

•     Any other duties as assigned by superior

Qualifications:

•     Minimum pass in at least 5 subjects, including English, at GCE “O” Level or Nitec Certificate

•     Prior customer relations work experience is preferred.

•     CRO shall be capable of communicating effectively in English and one other Singapore official language and have a pleasant personality.

•     Possess Singapore WSQ Certificate in Service Excellence (Level 1) would be an advantage.

•     Customer oriented with good communication and interpersonal skills.

•     CRO shall be competent and possess the skill, knowledge and ability to manage the public relations with residents effectively.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

As a Business Development Manager for an airport transport and limousine company, your scope of work would include the following responsibilities:

1. Market Research: Conduct market research to identify potential clients, competitors, and market trends in the airport transport and limousine industry. Analyze data and make recommendations for business growth opportunities.

2. Business Planning: Develop and implement strategic business plans to expand the company's market presence and increase revenue. Set achievable goals and objectives for the business development team.

3. Lead Generation: Identify and establish new business relationships with airlines, hotels, travel agencies, corporate clients, event planners, and other potential partners. Generate leads through networking, cold calling, and attending industry events.

4. Sales and Negotiation: Present the company's services to potential clients and negotiate contracts and pricing agreements. Develop and maintain strong relationships with key clients to ensure repeat business and customer satisfaction.

5. Marketing and Promotion: Collaborate with the marketing team to create effective promotional campaigns and marketing materials. Utilize various marketing channels, including digital marketing, social media, and advertising, to increase brand visibility and attract new customers.

6. Client Relationship Management: Provide exceptional customer service and ensure client satisfaction throughout the entire customer journey. Address any customer concerns or issues promptly and effectively.

7. Competitive Analysis: Monitor and analyze the activities of competitors within the airport transport and limousine industry. Stay updated on industry trends, pricing strategies, and new services to maintain a competitive edge.

8. Training and Development: Continuously enhance your knowledge of the industry and keep up-to-date with new industry regulations and requirements. Train and mentor junior team members, provide guidance, and support their professional growth.

9. Reporting and Analytics: Prepare regular reports on sales performance, market trends, and business development activities. Analyze data to identify areas for improvement and make data-driven decisions.

10. Collaboration: Collaborate with cross-functional teams such as operations, finance, and customer service to ensure smooth operations and seamless delivery of services.

It is important to note that as a fresh graduate, you will have the opportunity to learn and gain practical experience in the airport transport and limousine industry. This role requires a willingness to learn and adapt to the dynamic nature of the business. The standard workweek for this position is typically five days.

About Chello:

Chello is a Singapore online fashion brand started with an idea, for everyone who wears Chello to simply “Captivate At Hello”. www.chello.sg

Job Summary:

Chello is seeking a customer service intern to join our team. The successful candidate will be responsible for providing exceptional customer service, managing online orders and inventory, assisting customers with showroom try-ons, and ensuring the smooth and efficient operation of our online business.

Responsibilities:

• Assist customers with showroom try-ons and provide guidance on styling and fit
• Manage online orders from start to finish includes processing orders, monitoring order status, and updating customers on any changes or delays. They may also need to coordinate with other teams, such as shipping or warehouse, to ensure orders are fulfilled accurately and on time.
• Overseeing the fulfilment process of online orders. To check stock levels, pack orders, and arrange for shipping or delivery. Ensure that all orders are processed accurately and efficiently to maintain a high level of customer satisfaction.
• Provide exceptional customer service and resolve any issues or complaints in a timely and professional manner
• Collaborate with cross-functional teams to ensure timely and accurate order fulfilment, shipping and delivery
• Work with the team to develop and implement new initiatives to improve the online shopping experience and customer satisfaction
• Maintain accurate records and reports on sales, inventory and customer interactions
• Monitor social media platforms and engage with customers on Instagram, Facebook and other social media channels
• Respond promptly to customer inquiries received via email and Instagram direct messages
• Perform other duties as assigned by the management team

Qualifications:

• Minimum experience in retail operations or customer service, preferably in an online fashion business
• Strong communication skills with a customer-focused approach
• Ability to multitask, work well under pressure and meet deadlines
• Excellent problem-solving skills and ability to work independently or as part of a team
• Proficiency with Microsoft Office, Google Drive, and social media platforms
• Familiarity with e-commerce platforms and order management systems is an asset
• Diploma or Bachelor's degree in Business Administration, Marketing, or related field is preferred but not required

This is a full-time position with competitive salary and benefits. If you are passionate about fashion, have a strong customer service background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at [email protected]

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts when necessary
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes

Requirements:

• Fresh graduates are also welcome to apply
• Minimum Diploma in Engineering or other related fields
• Required: Experience in AGV and Ubuntu
• Experience with troubleshooting and debugging hardware, electronics, and software
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools
• Able to perform simple network configuration

Duties and responsibilities

• Provide prompt, courteous, and effective customer support via various communication channels (phone, email, chat) to assist customers with product inquiries, technical issues, and general questions
• Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers
• Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers
• Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings
• Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles
• Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions
• Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.

Qualifications, Skills, Experience

• Minimum Diploma in Engineering or other related fields
• Ideal candidate should have 2-3 years of customer service or technical support experience
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Being able to understand and empathize with customers' concerns or problems is crucial
• Ability to analyze situations, identify problems, and provide effective solutions
• Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.

Plus Qualifications

• Experience/exposure with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting

JOB SCOPE

He/she also carries out general repairs and maintenance of machinery and equipment by diagnosing and troubleshooting special service problems following all building codes, blueprints, instructions, and manuals.

The air conditioning technician’ role also involves estimating material and labor cost and determining plan and requirements for installing, fabricating, and start-up; testing, and servicing HVAC equipment.

He/she is also responsible for training and assisting less experienced co-workers, and carrying out other duties that may be assigned.

The technician’s work description may also entail driving organization or personal vehicle to various work locations.

It also involves being on-call after work hours to take on further assignments should there be emergency.

Air conditioning technicians work independently under the supervision of the facilities supervisor applying power tools, hand tools, and different testing, and precision-measuring instruments.

They are expected to complete work orders as assigned and scheduled according to established industry and company standard practices and procedures, and to prepare reports on their work activities to management.

Assignments given to air conditioning technicians may be in the form of diagrams, sketches, written instructions, or work orders; the technician may have to locate the defective parts of the equipment or find out the cause of the problem to be able to fix it effectively

• Possess high school/vocational school diploma or G.E.D or technical training in Mechanical or electrical or HVAC systems With min morethan 5 years experience
• Working experience maintaining and repairing heating ventilation and air conditioning (HVAC) systems and other related systems such as electrical systems, DX units, heat pumps, and chillers
• Possess certification in refrigerant transition and recovery
• Possess county air conditioning mechanic license or its equivalent
• Possess valid driver’s license
• Ability to perform physical activities such as climbing, bending, balancing, stooping, kneeling, squatting, crawling, reaching, crouching, push/pull objects, etc.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Job Responsibility

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment
• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• Able to start work immediately
• Location: East, Central & North East

Desired Skills and Experience

Microsoft Excel, Administrative Work, Interpersonal Skills, Administration, Data Entry, Communication Skills, Administrative Support, Customer Satisfaction, Team Player, Customer Service, Scheduling, Able To Work Independently

Only short-listed candidates will be contacted for an interview.

Bubs & Tots is a leading baby and toddler swim school specializing in equipping children under the age of 5 years old with the skills they need for their first foray into the underwater world.

We are looking for Full-Time Customer Service Officers to join our growing team at our Punggol Safra outlet.

As Customer Service Officer, you will be responsible for the following duties:

• Dealing with sales enquiries, liaising with parents and existing students, and
• Handling Email, Phone and walk-in enquiries
• Familiar with class packages
• Collecting fees, registering new students
• Checking attendance records
• Any duties as assigned

You must possess proficiency in Microsoft Office applications. Proven work experience in a customer service / sales role is preferred. Passion for kids and engaging parents are a plus.

Schedule:

• 10:00 AM - 7:00 PM
• Tuesday - Fri and either Sat or Sun

If you are interested in joining our team at Bubs & Tots Swim School on weekends, we welcome you to apply today!

Job Type: Full-time

Salary: $10.00 - $12.00 per hour depending on experience

Work Location: SAFRA Punggol, #01-04, 9 Sentul Crescent, S828654

Benefits: Meal allowance, staff discount for swimming lessons for staff and family members.

Expected Start Date: 19 January 2024

Responsibilities

• Provide quality customer service to potential/current customers, students, parents and guardians.
• Ensure the satisfaction of customer needs in the best possible way.
• Respond to customers in person or through the telephone and emails
• Ensure proper student registration process and management.
• Collect registration, tuition fees and update student account.
• Maintain stock of books and uniforms on a monthly basis.

Qualifications

• Minimum GCE 'N' Level.
• Minimum 1 year of customer service experience.
• Candidates without experience will be considered.

Working Arrangement

Location: Oasis Terraces Branch

Work Days: Tuesday - Friday, Sunday (Monday and Saturday OFF)

Work Hours: 2 Weekdays 10am - 7pm, 2 Weekdays 12.30pm - 9.30pm

1 Weekend: 8.30am - 6.30pm

Job Responsibilities

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote and upsell programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and service-oriented manner

• Build rapport and maintain a positive relationship with all customers

• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner

• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management

• Provide support and assistance to teachers and students whenever required

• Maintain a strong communication link between teachers and parents to ensure a seamless client experience

• Assist in other adhoc duties as assigned

Job Requirements

• Minimum Diploma holder

• Strong proficiency in spoken and written English

• Possess emotional maturity and passion for customer service

• Good team player with ability to work with minimal supervision

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• Able to travel to other branch if required (relief duty: east area)

*Position and remuneration can be negotiated based on the candidate's relevant experience(s).

*We regret to inform that only shortlisted candidates will be contacted.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

· Provide excellent customer service to walk-in and call-in customers

· Develop good rapport with customers and build brand loyalty

· Music courses recommendation, enrollment and fee collection

· Responsible in daily running of the School with management of general administrative duties

· Sales of books/music instruments and inventory management

· Statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc

Job Requirements

· Possess at least a Diploma or Bachelor Degree

· Proficiency in MS Office including MS Excel

· Self-driven and resourceful

· Customer-oriented with good interpersonal and communication skills

· Able to work at “retail hours” including both weekends

Those with relevant experience will be considered for Senior position.

Work Locations :

· Punggol

· Marine Parade

We are looking for a committed, diligent and dedicated staff to perform the following duties:

• Recieve Home Help Services (HHS) referals via IRMS
• Prepare and submit all documentations required by funding agencies and Sunlove.
• Responisble for ILTC Portal requirements, example data entry and invoicing
• Prepare and maintain all HHS client case files.

Job Requirements:

• Proficient in Microsoft Office
• Fluent in Mandarin
• Minimum Diploma qualification

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts when necessary
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes

Requirements:

• Fresh graduates are also welcome to apply
• Minimum Diploma in Engineering or other related fields
• Required: Experience in AGV and Ubuntu
• Experience with troubleshooting and debugging hardware, electronics, and software
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools
• Able to perform simple network configuration