This position is available from January 2025 onwards.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience
• Sales and Staff management.
• Maintain and improve the Service quality as a team

Job Requirements

• 1~2 year of service experience at the Fine Dinings or Hotels
• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working as a Restaurant Supervisor is advantageous. *but not mandatory
• Experience working in Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working Hours

• 5 day work week |
• 11:00am to 10:30pm(1.5 hr break) daily
• OT Payable after 44 hours

- Basic F&B operations.

- Assist to set and clear tables.

- Assist to serve customers.

- Able to commit at least 2 shifts a week

The Job:

• Serves as the first point of contact for all our customers and consistently deliver professional support and service
• Manage incoming orders, calls and e-mails, including making changes to orders
• Manage all incoming cases, prioritize importance, and distribute cases to second line support as required
• Maintain and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

The Requirements:

• Min Diploma/ Degree with Min 5 years of relevant working experience in freight forwarder/ shipping/ 3PL companies
• Must have airway bill generation, packing list and declaration forms

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

The Job:

• Handles customers’ orders accurately
• Ensures all important details are captured correctly in SAP
• Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing
• Adherence to call and email quality and performance accuracy against defined process

The Requirements:

• Min Diploma Holder with 3-5 Years of working experiences
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Responsibilities & Duties

Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

Follow-up on all outstanding incidents/cases

Logged all calls reported into the case management system.

Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

Generates management reports.

Provides assistance and guidance to junior colleagues.

Perform other duties as assigned

Minimum Years/Type of Experience:

Minimum 1 year of call center experience

Having good communication skills (speaking and writing)

Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

Staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm

Staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

Working Location : Orchard

About us :

MyFootDr Singapore is a leading healthcare facility dedicated to providing exceptional podiatry care and services to our patients since it opened in 2012. A member of Australia’s largest podiatry group, we take a highly personalised approach to podiatric health.Our team of highly-qualified podiatrists is committed to delivering compassionate, patient-centred care in a welcoming and supportive environment.

Job Description :

We are currently seeking a friendly, organised, and detail- oriented individual to join our team as a Clinic Receptionist. In this role, you will serve as the first point of contact of our patients and visitors, providing exceptional customer service and administrative support to ensure a positive experience for all.

Responsibilities:

• Greet patients and visitors in a courteous and professional manner
• Answer phone calls, schedule appointments, and manage patient inquiries
• Verify patient information and process payments
• Maintain patient records and ensure accuracy of documentation
• Coordinate patient referrals and follow-up appointments as needed
• Assist with administrative tasks such as filing, data entry and scanning documents
• Collaborate with clinical staff to ensure smooth patient flow and optimal patient care
• Maintain cleanliness and organisation of the reception area
• Perform other duties assigned by Clinic Manager

Requirements:

• Min GCE O/A Levels / Diploma and above
• Singapore citizen or PR only
• Strong interpersonal and communication skills in both spoken and written English. Able to speak in other languages would be a plus.
• Relevant experience in a healthcare setting is advantageous
• Excellent customer service skills with a friendly and approachable demeanour
• Ability to multitask and prioritise task in a fast-paced environment
• Attention to detail and accuracy in data entry and record-keeping
• Ability to maintain confidentiality of patient information

Job Types:

Full time, permanent

Working Hours: Mon - Fri 8.30am - 5.30pm

Saturday 8.30am - 1pm (Alternate)

Training is provided.

Pay:

$2200-2500

How to Apply:

To apply for the Clinic Receptionist position, please submit your resume/ cover letter to [email protected].

We regret to inform you that only shortlisted candidates will be contacted. We appreciate your interest in joining our team at MyFootDr Singapore. We look forward to reviewing your application!

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Job Descriptions

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

Job Requirements

• 1 - 3 years of relevant work experience (open to fresh grads as well)
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts

Benefits

• 5-day work week with diverse and energetic colleagues who work hard and play hard
• Employee discount on F&B at the club
• Staff meals every day
• Late night transportation
• $100 Transport allowance every month
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!)
• $1,000 completion bonus
• Discretionary Bonus
• Monthly gratuities
• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation)
• Flexible benefits, and more!

Working Hours

• 5 days work week / 44 hours

Salary: $2400 (+1 month completion bonus)

Duration: 1 year

Location: Bendemeer

Working Hours: Monday - Fri 9am to 6pm (might need to work on Saturdays if needed for events)

Job Description:

1. Customer Service

• Engage with patients and non-patients through various channels, including phone calls, in-person interactions, and events.
• Manage incoming calls and provide accurate information to inquiries.
• Distribute promotional materials (e.g., flyers) at clinics, hospitals, and roadshows.

2. Administration & Operations Support

• Assist with ad-hoc administrative tasks, including data entry, filing, and document management.
• Collaborate with team members on various operational projects to improve efficiency and service delivery.
• Perform other duties as assigned by management to support the overall function of the organization.

Requirements:

Minimum Diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Job Descriptions

• Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
• Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
• Prepares accurate pricing of part orders and returns
• Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding
• Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
• Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
• Maintains professionalism in working relationships with team, customers and others within the company.
• Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
• Ad-hoc tasks/duties assigned by Superior

Requirements

• Minimum Diploma/Degree
• Outstanding problem solving, follow-through, attention to detail and organizational skills.
• Ability to multi-task in an extremely fast paced environment.
• Proficient in IT Skills (Microsoft packages, ERP system experience).
• Ability to maintain professionalism and courtesy under pressure.
• Ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.

f you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore!

Job Description:

• Manage customer’s enquiries
• Ensure enquiries are resolved to achieve customer satisfaction
• Handling enquiries and complaints
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently while being a cohesive team member

Apply now by sending your resume to [email protected],

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo| R2095115| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Requirement:
• Have Call centre exp/ Customer Service or Have order processing exp
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Requirement:
• Have Call centre exp/ Customer Service or Have order processing exp
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location:
Jurong (island wide pickup available)


Working Hours:

5 day work week
Mon to Fri, 8.30am - 5.30pm


General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer


Requirement:

• Must have Call centre / Customer Service / Order Processing experience
• Can provide high service levels to the respective customers and clients


WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Salary:
$13/h

Working hours:
Mon to Fri, office hours

Commitment:

26 Dec2024 to 28 Jan 2025

Job Scope:
- Answer calls via government hotline
- Reply emails

Requirement:

- Can commit for 1 month with no holiday

- Do not mind call center environment

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Summary
To provide excellent guest service and ensure a safe environment for guests. Collaborate closely with the Residence Manager to create memorable guest experiences.

Responsibilities

• Provide courteous and efficient service in the breakfast lounge.
• Prepare and present breakfast as per standards.
• Maintain cleanliness and organization of the lounge area in accordance with food safety and hygiene standards
• Manage food inventory and supplies, including ordering and restocking as needed.
• Respond to guests’ complaints, requests, and inquiries efficiently and tactfully.
• Collaborate with team members to ensure a seamless and enjoyable guest experience.
• Be familiar with Serviced Residence facilities and functions, and assist with property event or activities when needed.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Cook and/or prepare simple food items for breakfast.
• Perform light housekeeping duties such as dishwashing, sweeping and mopping the breakfast lounge, and toilet cleaning.
• Undertake any other duties assigned by superiors diligently and professionally.

Requirements

• Prior experience in a similar role is preferred.
• Food Hygiene Certificate is mandatory.
• Possess excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Reporting time is 6am or latest 615am.

Location: Novena

Working days/hours:

Mondays - Fridays 9am - 6pm,

Saturday: 9am - 1pm

Job Description:

* Assist in registration of patients

* Booking of appointments

* Assisting in guiding patients to change / directing them to correct rooms

* Assisting nurses and radiographers when required

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diploma in any discipline

- Able to start work IMMEDIATELY !

- Possesses good interpersonal communication skills

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

We are hiring Contract Ward Service Associate to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meal
• Checking food served against patient meal orders
• Assist in inventory management
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Assist nurses to meet patient's nutritional needs
• Maintains levels of confidentiality and discretion of the patients
• Any other ad-hoc duties as assigned by Manager

Job Requirements

• Able to commence work immediately
• Min 1-2 years customer service experience

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

• Partner with the HODs and Team Leads to manage the end-to-end recruitment process, which includes, administering the Talent Acquisition Form for all hires; the sourcing and interview of candidates; prepare salary proposal; the on-boarding and off-boarding process
• Collaborate with various agencies to participate in various recruitment drives and outreach programmes so as to enhance our branding; enhance recruitment channel and to build pipeline to support the current and future human capital needs.
• Handle all employee relations matters, which includes, disciplinary related matters; grievances; performance improvement plan and other issues concerning employee engagement.
• Provide timely advice on HR policies and procedures with the aim to enhance employee communication; engagement and performance.
• Facilitate and be the minute-taker for staff engagement sessions
• Handle applications/renewals for any foreign hires and related matters
• Participate and assist with performance management review
• Participate in HRIS implementation and testing
• To perform any HR related projects, surveys and HR admin duties as and when assigned

Job Requirements:

• Diploma/Degree/Post Graduate qualification in Human Resource Management or related disciplines with at least 4 to 5 years of HR experience in HR Business Partnering
• Good oral and written communication skills, including presentation skills

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.

The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.