Responsibilities
ā¢ Plan and prepare sales kits for Free & Easy packages
ā¢ Customize programs/itineraries and prepare coach rate schedule
ā¢ Upload packages to the system for selling
ā¢ Manually upload and adjust selling prices as approved by management
ā¢ Liaise and negotiate contracts with hotels and other industry partners for rates for both FIT and group booking
ā¢ Manage petty cash in MYR for drivers and weekly expenses (guideās fee, hotel payments, driver overland claims)
ā¢ Prepare refund and coordinate with finance department
ā¢ Issue invoices and exchange order for payment
ā¢ Prepare quotation for overland groups trips/local transportations and tour group
ā¢ Handling all reservations requests/enquires via email and other online/offline channels
ā¢ Handle the hotline for overland departures on a weekly rotational basis
ā¢ Liaise with drivers/guides regarding issues such as uncaptured or duplicate booking
ā¢ Ensure overall customer satisfaction
ā¢ Conduct weekly planning for overland trips to Malacca and Kuala Lumpur
ā¢ Combine trips by contacting and transferring bookings of passengers, send notification via SMS/WhatsApp and email
ā¢ Ad hoc duties given by superior
Requirements
ā¢ Candidate should possess Diploma/Professional qualifications in the travel industry
ā¢ Possess at least 2 years of experience in the Travel Industry
ā¢ Prior experience with corporate sales and marketing will be advantage
ā¢ Good knowledge of tour products and tour leading
ā¢ Strong interpersonal and communication skills
ā¢ Comfortable working in a hands-on environment and contribute to all areas
ā¢ Ability to handle stress and work in fast paced environment & extended hours
ā¢ Keen interest in local and international travel trends
ā¢ Excellent communication in English, Malay, and Mandarin
ā¢ Singaporean & PR Preferred