The Opportunity

• Adecco is partnering with a Technology Multinational Corporation company to search for a Service Desk
• Focus: 1st level IT helpdesk support, Customer Service, Service Now
• Office location: Singapore, Bugis
• 44 Hours per week (Including weekends and Public Holidays) or as advised by the Engagement Manager

The Talent

• Open to work on weekend and public holiday if scheduled
• Strong Knowledge Service Now
• 1st level IT Helpdesk support
• Excellence Communication Skills

The Job

• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents.
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Serve as the first point of contact for all incidents.
• Prepare daily and weekly report, proficient in excel.
• Liaise with client to clarify issue and assign issue to team for resolution.
• Track and report on issues resolution.
• Assess common issues and suggest improvement points.
• Track and report on day-to-day operations to maintain system stability

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Service Desk
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

Job Responsibilities:

• Technical Helpdesk
• Issue Management
• Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
• Identify the impact, urgency, and priority of incidents
• Provide initial troubleshooting and support for incidents.
• Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
• Seek confirmation for closure from the user when resolution is provided.
• Serve as the first point of contact for all incidents
• Prepare issues statistic for reporting purposes.
• Prepare daily, weekly and monthly report Daily monitoring
• Liaise with client to clarify issue and assign issue to team for resolution.
• Track and report on issues resolution.
• Assess common issues and suggest improvement points.
• Track and report on day-to-day operations to maintain system stability

Saghana Sithara | Registration Number: R1550224